TIM WEAVER ~ MA, CQPA

818 Glenview Street, Philadelphia, PA 19111

267.253.5851 ~ tweaver818@gmail.com

Summary Statement

Systems-thinker with 10 years experience helping organizations perform at a higher level. Distinguished by proven ability to
analyze information, define challenges, and move people to action. Accomplished by employing a multi-disciplinary skill set
to drive improvements in people, processes, and technology. Eager to serve in a consultative role with a company where solid
expertise is needed in organizational effectiveness.

Key Strengths

 Effective at engaging all organizational levels and disciplines in establishing and achieving improvement goals
 Strong analysis, synthesis, problem-solving, writing and communication skills
 Equipped to draw on a variety of improvement models/techniques
 Excellent interpersonal skills – ability to build relationships quickly and connect well with others
 Able to prioritize competing demands and navigate challenging situations
 Passionate about helping organizations become more efficient and rewarding places to work

Areas of Expertise

Performance Analysis ▪ Strategic Planning ▪ Change Management ▪ Process Mapping, Assessment and Improvement
Project Management ▪ Continuous Improvement ▪ Lean Six Sigma ▪ Business Metrics and Dashboards ▪
Employee Engagement ▪ Meeting/Team Facilitation ▪ Data Analysis and Business Intelligence Reporting

Professional Experience

EASTERN CENTER FOR ARTS AND TECHNOLOGY, WILLOW GROVE, PA

Secondary and Post-Secondary education specializing in arts and technology trades
Improvement Coordinator 2008-Present
Execute programs and projects focused on performance improvement and staff development. Partner with leadership to
create business metrics, measure results, and drive organizational effectiveness initiatives.

Continuous Improvement
Designed and implemented a company-wide continuous improvement model. Led employees through a process to identify
and work out solutions to gaps in performance, resulting in an increase of 13% on state competency tests as well as improved
graduation and retention rates.

Business Intelligence
Researched, selected and implemented a new Business Intelligence Suite (Cognos). Developed business metrics (KPI's),
scorecards, and dashboard reports, promoting an in-process analysis tool set that facilitates faster, well-informed business
decisions.

Survey Development & Analysis

Developed and administered a series of assessments to evaluate satisfaction levels of key business processes, resulting in
active improvements in facilities and technology services.

Team Building
Created and directed team building sessions for a newly formed Executive team, resulting in increased communication and
improved team dynamics.
Tim Weaver ~ MA, CQPA Page 2 of 2

SPECIAL PEOPLE IN NORTHEAST, INC., PHILADELPHIA, PA

Industry leader in support services for individuals and families with special needs
Assistant Director of Adult Services 2003-2008
Managed the operations of 8 different locations in a non-profit human services setting. Supervised, trained, and coached over
60 employees to ensure quality programming and outcomes. Approved spending and provided budget oversight of several
accounts totaling $2M.

Performance Management
Led a team of union and non-union personnel to design and implement new position profiles and performance evaluations
resulting in an objective, streamlined system of performance management.

Employee Engagement and Retention

Advanced best practices in change communication, talent management and professional development, resulting in reduced
turnover of direct service professionals in a non-profit setting by 50% through selection of right-fit employees and effective
team building.

REPRINT MANAGEMENT SERVICES, LANCASTER, PA

Exclusive reprint marketer and fulfillment manager for over 250 different publishers and 600+ magazines
Director of Training 2002-2003
Led and managed the training and professional development of all employees in a business-to-business sales environment.
Developed and presented training materials for technical, sales, and soft-skills training. Worked closely with other directors
and team leaders to enhance performance through ongoing training and incentive development.

Needs Analysis and Sales Training

Analyzed performance data to assess needs and provide feedback and training to sales team. Profiled sales professionals to
assess skills and personality fit, resulting in increased monthly sales for some associates as high as 50%.

Technical Training
Trained all company employees on new Siebel CRM software system. All employees were trained and working in the new
software program in less than two weeks, resulting in a streamlined workflow reducing data entry and downtime by 30%.

WILLIAMS-SONOMA, INC., CAMP HILL, PA

Retailer of high-end kitchen and home products
Call Center Sales Supervisor 2001-2002
Developed incentives and monitored performance of a team of 35+ sales associates. Worked in partnership with senior
managers, buyers, and vendors to increase revenue.

Call Center Trainer 2000-2001

Leadership role on call center expansion team, training 800 sales and customer service associates on selling techniques,
computer applications and soft skills. Principal product trainer for 300 seasonal associates during peak holiday sales period.
Promoted in 4 months to Supervisor.

Education

WEST CHESTER UNIVERSITY, Master of Arts, Industrial/Organizational Psychology

SHIPPENSBURG UNIVERSITY, Bachelor of Arts, Magna cum laude, Psychology

Professional Organizations and Certifications

American Society for Quality (ASQ)—Certified Quality Process Analyst-CQPA

Project Management Institute (PMI)—Currently preparing for and approved to sit for PMP exam