RD 044 005 Application Control Basics V 2.31 - en

ReDat® eXperience
Application Control Basics

RD 044 005
ReDat eXperience – Application Control Basics RD 044 005
Issued: 06/2016 v 2.31 rev. 2
ReDat3
is a recording device for recording and reproduction of audio-video-data communication
from specified interfaces.
Producer: RETIA, a.s.

Pražská 341
Zelené Předměstí
530 02 Pardubice
Czech Republic
with certified system of quality control by ISO 9001 and member of AOBP
The manual employs the following fonts for distinction of meaning of the text:
Bold
 names of programs, files, services, modules, functions, parameters, icons, database

tables, formats, numbers and names of chapters in the text, paths, IP addresses.
Bold, italics
 names of selection items (options of combo boxes, degrees of authorization), user

names, role names.
LINK, REFERENCE
 in an electronic form it is functional link to the chapter.

Courier, bold
© Copyright RETIA, a.s. 2016
 source code, text from log files, text from config files.
Example, demonstration.
Note, hint.
Warning, alert.
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Content
1. GETTING STARTED WITH EXPERIENCE ............................................................................................. 5
1.1 LOGIN ..................................................................................................................................................... 5

1.2 USER INTERFACE ....................................................................................................................................... 6
1.2.1 Upper part of the application ............................................................................................. 7
1.2.1.1 Main menu ............................................................................................................................................ 7
1.2.1.2 User optional shortcuts ........................................................................................................................ 8
1.2.1.3 Mini-player ............................................................................................................................................. 8
1.2.1.4 Information about logged on user .................................................................................................... 9
1.2.1.5 User’s help .............................................................................................................................................. 9
1.2.1.6 Tabs ....................................................................................................................................................... 10
1.2.1.7 Label name eXperience ................................................................................................................... 10
1.2.2 List (table)............................................................................................................................. 11
1.2.2.1 Upper bar.............................................................................................................................................11
1.2.2.1.1 Upper bar icons ........................................................................................................................... 11
1.2.2.1.2 Upper bar combo box ............................................................................................................... 15
1.2.2.1.3 Date and time of the displayed content ............................................................................... 15
1.2.2.2 Column header ..................................................................................................................................16
1.2.2.3 Data in the list .....................................................................................................................................16
1.2.2.4 Information bar ...................................................................................................................................17
1.2.2.4.1 Movement between pages ......................................................................................................18
1.2.2.4.2 Rows per page ............................................................................................................................ 18
1.2.3 Left panel ............................................................................................................................. 18
2. ADVANCED CONTROLS ............................................................................................................... 19
2.1 MAIN MENU AND ITS SECTIONS ................................................................................................................ 19

2.1.1 Section of applications ...................................................................................................... 20
2.1.2 Section of configuration applications .............................................................................. 20
2.1.3 Switch role and log off section .......................................................................................... 20
2.1.3.1 Logout .................................................................................................................................................. 20
2.1.3.2 Switch role ...........................................................................................................................................21
2.1.4 Section with help and info ................................................................................................. 22
2.1.4.1 Help ....................................................................................................................................................... 22
2.1.4.2 About .................................................................................................................................................... 23
2.2 COLUMN HEADERS ................................................................................................................................. 23
2.2.1 Display only selected rows ................................................................................................. 23
2.2.2 Adjusting columns width .................................................................................................... 24
2.2.3 Adjusting column order ...................................................................................................... 24
2.2.4 Data filtering (column filters) ............................................................................................. 24
2.2.5 Context menu in column’s headers ................................................................................. 26
2.2.5.1 Sorting ................................................................................................................................................... 27
2.2.5.2 Column hiding ....................................................................................................................................27
2.2.5.3 Bulk column setting... ......................................................................................................................... 27
2.2.5.4 Grouping by... .....................................................................................................................................28
2.3 LEFT PANEL............................................................................................................................................. 30

2.3.1 Left panel in record related applications ........................................................................ 30
2.3.2 Left panel in configuration applications .......................................................................... 31
2.3.2.1 Left panel in System application .....................................................................................................31
2.3.3 Left panel and Filters tab ................................................................................................... 32
2.3.3.1 Select an existing filter ....................................................................................................................... 33
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2.3.3.2 Creating a simple filter ...................................................................................................................... 35
2.3.3.3 Creating a complex filter .................................................................................................................. 37
2.3.3.4 Saving the filter ...................................................................................................................................39
2.4 ADVANCED PLAYER ............................................................................................................................... 40
2.5 FORMS .................................................................................................................................................. 45
3. APPLICATION CATALOG .............................................................................................................. 46
4. APPLICATION USERS ..................................................................................................................... 47
5. APPLICATION SYSTEM ................................................................................................................... 48
6. APPLICATION AUDIT ..................................................................................................................... 49
7. APPLICATION MYSPACE ............................................................................................................... 50
8. APPLICATION MONITORING ........................................................................................................ 51

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1. Getting started with eXperience

This manual contains brief operating instructions for eXperience. Chapter Getting started with
eXperience contains a quick user guide, which guides the user through the system. If
necessary, the user will have opportunity to read more about the requested issues in other
chapters of this manual, see the content, or user can use other manuals of each application.
For a complete control of all procedures and formalities to work with eXperience is highly
recommended to go through all the manuals, not just a quick user guide.
1.1 Login
Login page to the eXperience is accessible using a web browser. Supported browsers are:
Mozilla Firefox version ESR Internet Explorer version 11 Google Chrome

DOWNLOAD HERE DOWNLOAD HERE DOWNLOAD HERE
A feature of web browser is suppression of dialogs. If it happens that the user selects "Prevent
this page from creating additional dialogs" - no dialogue will be displayed until the next
refresh of the page (F5, refresh, reload).
After starting the web browser enter the IP address that is allocated directly to eXperience
server and the text /experience should be automatically supplemented into the address bar.
If the assigned IP address for eXperience is 192.168.1.123, the browser address bar will look like
this:
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If the entered IP address is correct the following screen will appear.
This screen appears only if
- one of the supported browsers is used.
- there is no issue witch database connectivity.
- there is no issue between client and web server (firewall, IP filtering, allowed web pages,
etc.)
1.2 User interface

After logging in, the basic overview of eXperience application Catalog – List of records is
displayed (default page can be selected in MySpace application). This layout is typical for
applications that work with records.
It is possible to divide eXperience interface into following areas:

 UPPER PART OF THE APPLICATION
 TABLE (LIST)
 LEFT PANEL
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Main menu Upper bar
Tabs Column header Help
Left panel Information bar Table (list)
1.2.1 Upper part of the application

Upper part contains MAIN MENU, USER OPTIONAL SHORTCUTS, MINI-PLAYER, TABS, INFORMATION ABOUT
LOGGED IN USER and ICON OF QUESTION MARK FOR USER’S HELP.
1.2.1.1 Main menu

Main menu is used to change the application, log off, open help and
to display information about eXperience.
Menu is activated by clicking on the button that contains the icon

and name of the currently selected application - in this case, the
current application is CATALOG.
The main menu contains 4 sections:
 1st section is for selecting applications that work directly with

data.
 2nd section is for selecting applications that are used to

configure the system and its functions..
 3rd section is used to exit the system and to change the role.
 4th section provides help and information about the application (present licenses,
contact information).
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1.2.1.2 User optional shortcuts

It is possible to define up to three buttons. These buttons provide quick access to the optional
application up to a level of bookmarks. Setting the button is carried out using context menu
directly in the area of shortcuts.
 Set into current button - currently displayed tab will be assigned to a button in this
position (replace).
 Set into new button - currently displayed tab will be assigned to the next button in
position (add).
 Cancel assign – selected button will be erased.
If no button is defined by the user, default shortcut to MySpace is displayed.
Buttons obtained the look according to preset application. If the user wants to find out the
name of the tab, which is in the shortcut of the selected application (or user still cannot
remember the meaning of images), it is possible to point the cursor over the button and
description will appear - it is composed from the application name and from the name of
tabs.
1.2.1.3 Mini-player
Mini-player provides only basic functionality like start*, pause and turn off playback. The
display informs about the current playback time.
PLAY/PAUSE button Playback time
STOP button OPEN/CLOSE

advanced player
* it is not possible to start playback directly from the mini-player – it is necessary to use Play
button in column Action on the selected row of the list of records.
During playback the mini-player displays audio course. This course is manually scrollable
(dragging) and notes can be attached by right-clicking (if active extension coaching or
subtitles).
More information about playback and ADVANCED PLAYER is located in the chapter ADVANCED
CONTROLS.
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1.2.1.4 Information about logged on user

Information about the currently logged on user and his role is displayed below the
eXperience logo (next to the question mark for activating Help mode).
 Clicking on the name leads to logout dialog.
 By clicking the character icon it is possible to switch between roles (only if the user
has more than one role).
 Placing the cursor on the name or icon shows currently used role.
1.2.1.5 User’s help

Quick help mode can be activated in the upper right corner by clicking a question mark
icon.
The cursor turns into the help mode . If the user moves the cursor over the area which
contains quick help note, the area is marked by red border.
By clicking on this area, quick help will appear with the possibility to be redirected (More...) to
the actual manual.
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1.2.1.6 Tabs
Application content is divided by tabs. There are two levels of tabs in the eXperience.
First-level tabs are present in every application. Following image is from the CATALOG
application.
First-level tabs are List of records, Timeline and Statistics.
Tabs Resources and Filters are not second-level tabs – these are only left panel tabs.
Second-level tabs are for example in the SYSTEM application.
First-level tabs are Main, Recording sources, Data and Archiving. Second-level tabs are
Recording units, Channels and Extensions.
1.2.1.7 Label name eXperience

Name of the application „eXperience“ in upper right corner can be adjusted so that, for
example, conveyed the use of eXperience or reflect the name, values and objectives of the
company.
Change can be made in application System - Main – Setting table, by inserting new
parameter app_name and assign any text string to it. (max. 64 chars).
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1.2.2 List (table)

The list (list of records, list of users etc.) is an area where records (or data) are displayed and
the user can work with them. Data such as records, configurations, results etc.
The list consists of several parts:
 UPPER BAR
 COLUMN HEADER
 DATA IN THE LIST
 INFORMATION BAR
1.2.2.1 Upper bar

In the bar list is displayed (or may be displayed) the following elements:
 UPPER BAR ICONS
 UPPER BAR COMBO BOX
 DATE AND TIME OF THE DISPLAYED CONTENT
1.2.2.1.1 Upper bar icons

Icons in this bar are mostly dependent on what is the content of the displayed list. It thus
allows the "control" 1 up to 15000 rows (export, save, edit, delete, etc.) - these rows must be
checked. Functions of icons are always applied only to the selected rows of the list.
Among icons commonly used in most applications are:
 New icon to create a new row of the list is used mainly in configuration tabs.
 Select the rows:
 Select page
 Select all
 Unselect all
 Individual selection of rows directly in the list is performed using the check box
element .
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It is also possible to manually select the range of items using the SHIFT key.
At first click the check box of the first (or last) row from the range, and then (holding down the
SHIFT key), click on the check box to select the last (or first) row from the range, this will
automatically select (check) all the other rows in the given range. Deselecting the rows works
the same.
 Delete
 Deleting selected rows of the list can be done by this icon.
 Delete action requires confirmation via a dialog box window
An icon for deleting records in Catalog application is hidden or displayed according to

licence file. Can be displayed only by inserting the license file.
 Edit
 Edit icon in the bar is active only if row(s) is (are) selected. It can be used to
edit a single row as well as multiple rows.
This method of editing is primarily intended for mass editing of multiple parameters, only
certain parameters are available for this kind of editing and before these parameters are
placed the check boxes to specify which parameters should be changed.
In the figure below is performed editing of two users. Only the checked item(s) will be
modified, in this case: “Account locked by system”.
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 Copy
 Selected rows will be diplicated (with addition COPY at the end of the name).
> Copy >
 Export to CSV
 Selected rows will be exported to CSV file.
 Export record
 Icon is designed to export selected records to local drive. User can export
one or more records as a zip file.
 Zip archive contains (except records) CSV file named metadata.csv,

which contains a description of the selected records. Contains only
those columns that are visible.
 Alternatively archive contains another files related to records (eg,

verification files).
 If checkbox Password is checked – it is possible to fill in password and the zip

file will be protected.
 If checkbox “Keep original format” (applicable only to audio records) is

checked – audio file will be exported as is on the server.
 Each channel can have its own compression.
 If this checkbox is checked, it will export the file in format that is set in
application System - Archiving.
 In case that WAV is set – it will export an mp3 64 kb/sec file.
 Dialog window for saving is dependent on a used browser. Before displaying

the dialog window for saving - the user is informed about the progress.
Export record icon allows users to export up to 128 megabytes of files at once. If the file is
not exported for some reason (already deleted, size is exceeded, an authorization error,
etc..), It will include .err file with into the zip container, in which it is written why the export
failed.
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 Send via e-mail
 Icon is used to send selected record(s) by e-mail. In the dialog window

Send selected records via e-mail is necessary to select recipient - in the
combo box are listed system users or user is allowed to enter any email
address into the text field. Entered e-mail is saved for further use by the given
user.
 After confirmation of the recipient, the user is informed about the progress of
sending mail.
 The incoming message contains selected records as an attachment and

tabular list of information about the record. Contains only those columns that
are visible in the application (can be set in the System - Data).
Other icons are explained in the manuals of applications and extensions.

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1.2.2.1.2 Upper bar combo box

This combo is used to switch between set of views at the same tab.
1.2.2.1.3 Date and time of the displayed content

Function to set the time range allows fast filtering of records by the date of their acquisition.
If you select (apply) a filter with filtering by date, it will deactivate the time range for as long
as the filter is active.
The left field displays one of the following information:
 Current date and time (if selected range does not contain records).
 The last record in the displayed range (if there is no selected row).
 The date and time of the selected (highlighted in blue) record.
It is possible to enter numbers directly into the left field - just place the cursor in front of the
number to be replaced and start writing - the system automatically skips between positions
according to date/time format.
Using the calendar icon, it is possible to select exact date or range.
About whether the display range one day, week, month or manually selected range from-to
decides combo between the arrows .
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If the user moves the mouse over the combo with a selection of interval it will display bubble
with current range.
The arrows are used to move the specified range in the selected direction (for
example, the previous day, the following day).
The Last icon is used to display (and highlight) the last available record.
1.2.2.2 Column header

The column headers contain, in addition to the name of the column and visible features, also
hidden features.
Column header is important for multiple reasons:
 DISPLAY ONLY THE SELECTED ROW using the icon (in the column header above the
checkboxes).
 Change the COLUMN WIDTH is done by dragging the dividing line.
 Change the ORDER OF VISIBLE COLUMNS is done by dragging the column header to the
side.
 DATA FILTERING is available in few columns by using a combo box.
 Allows users to trigger a special COLUMN HEADER CONTEXT MENU, which has functions:
 Sorting, grouping, hiding columns, bulk editing columns (hiding and

reordering).
For more information about the COLUMN HEADERS, see ADVANCED CONTROLS.
1.2.2.3 Data in the list

This central element of the list consists of a column for selecting row, column for data
manipulation (Action) and data items itself. The following figure shows two rows. The second
one was clicked (is highlighted blue), but not one of the rows is selected for bulk actions –
checkbox is not checked.
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The list responds to right-click by displaying context menu.
Context menus are used in some applications as the only way to work with the selected row
or element.
Double click (left mouse button) on the row works across the whole system, as displaying the
contents of the element (or editing or preview). Most often is any variation of form displayed.
In case of Catalog application it is tab Details with a list of parameters and partially editing
options.
Shown frame is primarily used to review and for entering or editing parameters for the
selected row. Content is usually divided into tabs. For example Users application – creation of
user:
More information about the FORMS is given in the chapter ADVANCED CONTROLS.
1.2.2.4 Information bar

The information bar contains information about the number of pages, actual position, the
number of displayed rows per page, as well as it allows to move to previous or next page.
There is also information about the total number of rows on all pages and how many of them
are selected.
Number in All rows may not accurately reflect the actual number of data items (eg, number
of records in Catalog). The number of rows is dependent on grouping (described in chapter
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Grouping). So if we want to know the exact number of data items in the list is necessary to
have turned off grouping.
The application remembers the selected rows, while browsing through multiple pages and
also when crossing to another application.
1.2.2.4.1 Movement between pages

This is where the transition between pages is possible. Element also informs the user about
how many pages is the data set divided to.
Selecting another page is made overwriting the page number in the text box (number is
editable!) or using the arrows (inner arrows are used to go to next/previous page and outer
arrows to jump to the first/last page).
1.2.2.4.2 Rows per page

Choice offers 5 preset options. Click left mouse button to select suitable option.
Currently selected option is bold.
1.2.3 Left panel

The left panel is not used in all applications. And where it is used it may have different
functions:
 In applications for working with records, the left panel display the list of sources.
 In application for configuration (Users, System, Rules) left panel is used (except
overview of available sources) for direct editing using context menu (for example
context menu in Users).
 Left panel often contains more than one tab.
 Filters cannot be configured elsewhere than in the left panel.
The left panel can be hidden, or shown again, using the triangle icon.
The left panel is hidden by default.
Panel can be enlarged or narrowed as needed using drag on the edge.
For more information about the LEFT PANEL see chapter ADVANCED CONTROLS.
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2. Advanced controls
Previous chapter G ETTING STARTED WITH EXPERIENCE mentioned the basic controls of the system
eXperience, the following chapters provide additional information on these and some others
elements.
 MAIN MENU AND ITS SECTIONS
 SECTION WITH APPLICATIONS, SECTION FOR LOGOUT, SECTION WITH HELP AND INFO ABOUT
APPLICATION
 COLUMN HEADERS
 DISPLAY ONLY SELECTED ROWS, COLUMN WIDTH CHANGES, CHANGE THE ORDER OF COLUMNS,
SORTING DATA, FILTERING DATA (COLUMN FILTRATION), COLUMN HEADER CONTEXT MENU
 LEFT PANEL
LEFT PANEL TO WORK WITH RECORDS, LEFT PANEL FOR CONFIGURATION, CREATION OF FILTERS IN LEFT
PANEL
 ADVANCED PLAYER
 FORM
2.1 Main menu and its sections

This element is present all the time during work with the system. Its structure is divided into
sections. Each section contains items depending on user's role and existing extensions (such
as QualityManagement features).
The main menu contains 4 sections:

 1ST SECTION – APPLICATIONS.
 2ND SECTION – CONFIGURATION APPLICATIONS.
 3RD SECTION – LOGOUT AND SWITCH ROLE.
 4TH SECTION – HELP AND INFO ABOUT SYSTEM.
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2.1.1 Section of applications

This section contains available applications that can be used in the eXperience. Basic
applications are: CATALOG, MONITORING and AUDIT.
It may also contain other applications (depending on installation).
2.1.2 Section of configuration applications

This section contains available applications that can be used to configure the eXperience.
Basic configuration applications are: SYSTEM, USERS and MYSPACE.
It may also contain other applications (depending on installation).
2.1.3 Switch role and log off section

In this section, the user can log off from the eXperience by selecting LOGOUT or change his
permission set by selecting SWITCH ROLE.
2.1.3.1 Logout
If the user places the cursor on the item Logout (without clicking), information about the
current session will appear (name, surname and role).
Confirmation dialog box appear after clicking the Logout item - user's confirmation is
required.
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The user can also log out by clicking on his own name in the upper right corner of each
application.
2.1.3.2 Switch role

If the user places the cursor over the item Switch role, name of the current role will appear.
The fact that the users can have assigned several roles does not mean that the privileges are
accumulated together! User uses only one role at the moment.
Clicking the Switch role opens a dialog box window where it is possible to switch to another
role.
The options offered to the user in this dialog are dependent on how the user is configured in
the Users application. Variants are as follows:
 User has only one role -> item Switch role is not visible.
 User with more than one role -> when switching roles in the Roles field, relevant groups
are automatically displayed in the lower Groups window to which the role is listed.
Logout button serves to log out of the system.
The user sees all groups (in which he has the same role assigned) at once after login.
By switching between roles, the user obtains a different approach to recording resources and
persons, so the role can determine the style of work with eXperience.
The user can switch the role by clicking on the icon of character in the upper right corner of
each application.
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2.1.4 Section with help and info

In this section, the user can start USER'S GUIDE to the eXperience system or open the information
ABOUT THE APPLICATION.
2.1.4.1 Help
Selecting Help will open a new window with html version of the documentation. There is a
possibility to find a description of the functions, as in the PDF documentation which it is
possible to download directly to PC.
Help behaves like a popup window, and it is possible that some browsers will block it.
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2.1.4.2 About
This option will display detailed information about the eXperience system.
Tabs Licence and Contact contain the following:
 Version and release of the system eXperience.
 Authorized owner.
 Product ID.
 License detail.
 Contact information.
2.2 Column headers

2.2.1 Display only selected rows
To display only selected rows it is possible to use the “checked checkbox” icon at the
beginning of column headers area.
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2.2.2 Adjusting columns width

Each column is individually adjustable in width. The column width is adjusted by dragging the
edge between the columns by mouse, as shown below.
System will remember new width of columns (if logout is done correctly) so the columns will
(from now on) appear as user defined.
2.2.3 Adjusting column order

Column position is changed by dragging the mouse anywhere in the header as shown
below.
About new position of the column informs a small, downward-oriented arrow during the
shifting.
System will remember new position of columns (if logout is done correctly) so the columns will
(from now on) appear as user defined. Position can be changed using the CONTEXT MENU as
well.
2.2.4 Data filtering (column filters)

Columns with underlined name can be used (click) to column filtering. It allows fast filtering of
data according to content of the column. The column filtering can be applied to multiple
columns.
One of the following filtering options is used in columns (it can be manually selected for
optional ones):
 Without filter - the header label is not underlined.
 Only text – dropdown menu contains a text field where it is possible to manually enter
text.
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 Only select – dropdown menu contains combobox, which retrieves items from the
column – for example columns Agent, Group.
 Select + text – dropdown menu contains combobox, which retrieves items from the
column, and it is also possible to write text manually.
Configure column for optional filtration column is done in System - Data - Data columns.
Column filtering is universal. It can be used for manual input of value as well as filtering by
predefined or founded parameters or inserted by context menu.
Cancellation of the column filter:
 by selecting Cancel filter in menu:

25
 or by clicking the icon Cancel filter .
If we have selected rows and then apply filtering to any column, it will deselect not suitable
rows.
Manually entering a filter value is possible after deleting the current contents of combo box.
Text string is filled into the text field. It is possible to use wildcard characters asterisk (*),
question mark (?) and exclamation mark (!).
 Asterisk wildcard represents any number of characters, including spaces and none
character.
 Question mark wildcard represents exactly one character.
 Exclamation mark wildcard represents exclusion.
Parameter New* complies with Newman, Peter and Newton, Jane.
Parameter *Ja?e complies with Brown, Jake, Twinn, Jane and Smith, Jade. But not Franz,
Jamie.
Parameter !Ma* complies everything that does not begin with the word “Ma”.
It is possible to display context menu over the cell (in the List of records, Catalog application)
and select item Insert value to column filter. (If the column does not allow column filtering
then the item is gray.)
2.2.5 Context menu in column’s headers

The header area of each application can be managed via the context menu. This allows
users to SORT IN ASCENDING AND IN DESCENDING ORDER, HIDE COLUMNS, OPEN BULK COLUMNS SETTING and
GROUP DISPLAYED DATA.
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2.2.5.1 Sorting
Allows quick sorting of values by columns. Sorting is indicated by the arrow near the column
name. Ascending order arrow is pointing upward and descending downward .
2.2.5.2 Column hiding

This way it is possible easily hide the unneeded columns. The column can be displayed again
using the context menu option Bulk columns settings....
2.2.5.3 Bulk column setting...

It can be displayed only through the context menu by selecting Bulk columns setting....
A window that contains displayed columns on the left side (and their order) and hidden
columns on the right side, will appear.
There are only such columns that are allowed in System application (or individually).
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Order of column can be changed by selecting the item and then clicking on the icons .
Double click on the selected column will move the item to the opposite location, it can be
also achieved using the arrows .
If the user has a role with permission to edit the Data tab in the System application, he can
additionally save the current configuration of columns as a dafault for the rest of his
colleagues.
2.2.5.4 Grouping by...

Grouping is a special kind of filter which groups selected data according to the chosen
criteria. The resulting effect is to increase clarity.
Grouping allows display data more clearly structured. Grouping can be one-level or
multilevel.
Order can be changed by selecting the item and then clicking on the icons . Double
click on the selected column will move the item to the opposite location, it can be also
achieved using the arrows .
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It is necessary to select at least one item and click OK to group displayed data.
The signs are used to collapse eventually to expand the filtered items.
Expand all (or collapse all) can be done via the context menu in the column header.
Cancellation grouping is possible only through the context menu in the column header.
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2.3 Left panel

User will meet with the left panel in most applications. Its control is simple and fast. Panel is
possible to hide, show and change its width. The panel has its own tabs, for example
Resources, Persons and Filters.
Clicking the right mouse button on the mark will expand (collapse) all subordinate
hierarchy.
Left panel can be hidden or displayed again using the triangle icon.
It is also possible to adjust width of panel by dragging its edge.
2.3.1 Left panel in record related applications

For example, application CATALOG works with records. Left panel is used for filtering of
displayed records. It is divided into two tabs Resources and FILTERS.
30
Icons used in Resources tab:
group (name is bold),
agent,
recording channel,
extension.
and other types of recording sources, for example:
CCTV , SCREEN , DATALINK , HID .

Icons used in Filters tab:
create new filter
apply filter,
save filter,
private filter,
public or manager filter.
2.3.2 Left panel in configuration applications

In the left panel of applications Users, System and Rules, there are the sources in the hierarchy
according to the currently open application. Left panel has several functions.
 Shows objects to which the user has access.
 Allows user to trigger context menu to create new objects or control individual objects
of left panel (deletion, modification, cancellation of assignment).
 Allows user to drag objects from the left panel to various configurations.
It is necessary to grab the object in the left panel tree in text area, not the icon.
2.3.2.1 Left panel in System application

In the System application the tree has similar function as in USERS application. In the menu
Recording sources – Recording units it is possible to select channel card type.
On the pictures you can see the influence of choosing the type of channels - in the second
image are displayed only recording units that are equipped with card type APC.
31
2.3.3 Left panel and Filters tab

There is a wide range of filter conditions available to filter the displayed content and also lists
of already created filters in this left panel tab. Different applications can use different
“custom” filtering parameters. Custom filters are in Persons (Users application) or in
Evaluations (Results application). Filters can be created, applied, modified, suitable filters can
be saved or deleted.
In case that date condition is part of the applied filter, the selected time range is suppressed
in order to display the results by the filter without having to switch interval. Inerval is
reactivated automatically with the cancellation of the application of the filter.
Date conditions affecting time range for Catalog applications are: Last, Date and Date and
time.
32
Subchapters: SELECT AN EXISTING FILTER, CREATING A SIMPLE FILTER, CREATING A COMPLEX FILTER, SAVING
FILTER.
2.3.3.1 Select an existing filter

System contains lists of Favourite filters and list of Others, like filters designed for Roles,
Expiration – records, Automatic selections etc.
If the list is empty – there is no filter in the system or no filter is listed as a favourite one.
Each user selects his favourite filters from any of the other lists of filters using the context menu.
Filter can be removed from the favourites in similar manner.
Click the icon Apply to apply the filter (can be done using the context menu as well).
33
Cancellation of the applied filter is carried out by clicking on the Cancel icon (in upper
bar or next to the filter name).
Since a situation when one filter is applied, and another filter is being edited may occur, the
icon to cancel the applied filter contains the name of the applied filter (just hover the cursor
over it).
To edit filter just double click the filter name (can be done using the context menu - Edit as
well).
If the user tries to create a new filter or edit a different filter than the currently edited one,
alert about saving the previous filter will appear.
34
2.3.3.2 Creating a simple filter

The filter can be created as a so-called simple filter where all filter conditions are mutually
connected by binding AND - all conditions must be fulfilled or as more COMPLEX FILTER with
possibility to determine binding AND/OR and creation of groups of conditions.
It is possible to establish new filter by clicking the text “Click to show the filter parameters”.
In case that there is already applied or opened filter its conditions are shown here. It is
necessary to cancel the filter using the Cancel (filter name) icon or using the context
menu by selecting New filter option (context menu must be triggered in the area of
conditions).
Simple combo box asking for filtering condition will appear.
Icons Apply and Save will appear only after at least one condition is selected.
It is possible to use up to 16 conditions in one filter.
Content of the combo box is determined by the order of displayed columns in the tab.
Orange framed list is a list of columns in the exact order as shown in the tab. Followed by a
green framed list of special parameters that are not in columns but are useful for filtering. Blue
framed are hidden columns (but allowed by system). Not allowed columns will not appear
here.
35
If the condition is highlighted by a red color and there is an asterisk before the condition it
indicates that it is empty or wrong format or prohibited value.
Helpful wildcards for filtering:
Separator - for entering multiple items:
Campaign:
Exclamation mark - for exclusion of entered value:
Campaign:
Square brackets - for inserting just one character from the defined range, eg [5-9] (same as
[56789]) or [BE] (same as [BCDE]).
ANI:
ANI from 8300 to 8599 will fit the condition from the picture.
It is also possible to use a wildcard ? (Question mark) for any single character replacement
and the * (asterisk) to be replaced by any number of characters, including spaces or no
character.
All conditions in the sample filter are evaluated with the binding AND - it means that the filter
will display only incoming caals of the group Marketing and where the duration is in the
range of 1-3 minutes.
Special parameters in filters are Agent and Group. Their difference is the possibility to use a
button to retrieve a list of agents (or groups) which provides easier insertion of multiple
items.
36
You can choose multiple items using SHIFT and/or CTRL. At the top of the box is (case
sensitive) search field.
Use Insert button to insert only the selected items into the filter - if the filter already contains
some items they will be replaced.
Use the Add button to add selected parameters to the filter – if the filter already contains
some items they will be retained and supplemented by the selected item(s).
Use Cancel button to close the selection.
Remove condition is possible using the context menu – “Remove condition”.
It is possible to Save or Apply filter anytime (if there is no red framed condition).
2.3.3.3 Creating a complex filter

“Complex” filter means only that the filter conditions are not connected together only by
binding AND. It is possible to create sub-groups of conditions with binding OR and major
binding AND or vice versa.
37
Picture above: Only such records will be shown, which meet the conditions of at least one or
the other "AND" group.
Creation of complex filters begins in the same manner as the creation of a simple filter. If the
cursor is placed left from the conditions the vertical AND will appear (major binding). It is
possible to trigger context menu in this area that allows to switch major binding from AND to
OR, or add subgroup of conditions.
It is possible to add up to two levels (AND, OR) of groups.
Each condition can be moved by holding the area before the condition (the area is framed
in green color in the picture). Using the drag&drop system the condition can be moved to
another position or to pre-created group.
Recommendation: Drop the moving condition back into the same area (framed in green
color in the picture). This is important to follow in case of using sub-groups of conditions.
AND - all conditions must be met.
OR - at least one condition must be met.
Whole group of conditions can be moved using the drag & drop method (drag the area of
binding AND/OR).
38
2.3.3.4 Saving the filter

It is possible to Save or Apply filter anytime (if there is no red framed condition).
In case of saving the filter (or risk of losing unfinished filter) the following window will appear.
 Name – suitable name of the filter (max 32 characters).
Filters can have the same names.
 Favourite – whether to add filter to list of favourite filters or not.
 Access - whether the filter should be Private or Public/Manager.
 Private - visible only by its creator.
 Public and Manager - displayed to anyone who has allowed public/manager

filters by role.
 Manager is special kind of Public access that spreads upward, higher

groups can see (and edit) such filter and lower groups not.
 Further configuration is displayed when selected Public or Manager.
Group - the group to which the filter is assigned (people in this group or in

higher group will be able to edit this filter).
 Applications – because the filters are not just a matter for the Catalog
application, it is necessary to select the desired application to which the filter
will be assigned.
39
 Catalog - filter for use in Catalog.
 Expiration - Records - filter intended for use in System - Data - Expiration

records.
 Roles - filter is designed to the configuration of roles in Users.
Offered applications in combo “Applications” are dependent on user’s role - the user without
permission to the application System cannot edit nor create filters for "Expiration - records"
and user without permission to the application Users cannot edit “Role” filters.
If you are about to save already existing filter, it is possible to check the checkbox Save as.
It will save the filter as new one and the old one will remain without any changes.
2.4 Advanced player

Advanced player can be opened by button which is located on the right in the MINI-
PLAYER. The player will appear below the mini-player. Its location can be changed.
Advanced player controls:
 Representation of channels:
40
 Field C1 (in synchronous playback C1-C4) displays information about

customer: Client, ANI, DNIS (first existing value will be displayed).
 Field A1 (in synchronous playback A1-A4) displays information about agent:

Agent, Name (of the channel), Channel (first existing value will be displayed).
 PLAY/PAUSE and stop buttons, lightening means the playback. Stop button is bottom
right.
 Timeline (axis), in addition to its main task - display time, allows the inserting of points
of interest. To the area below the axis is possible to click by mouse button to add the
“red point”. Later, with points of interest can be operated using other functions of the
player. Deleting a point can be made by grasping the point and drag it up (until it
disappears).
 Volume control:
Calculation of the volume:
The total volume of the channel output = 200 * SQRT (master volume * channel volume)
The result is a value from 0 to 200 (0 = silence, 200 = 2x reinforced).
 Master volume – control the overall volume
 Individual channel directions sliders, C-customer, A-agent.
 Balance – lightening and underlined value (L-left, R-right) is active. For each of
the directions of a channel can be set individually. Options are from the left
speaker "L R", from the right speaker "L R", from both speakers "L R", mute "L R".
41
 Automatic gain control AGC – It balances too low or too high level of signal to
the optimum level. (AGC - off, AGC - on)
 Skip/step
 4 seconds step - within the record.
 Skip to previous/next selected record. (In case of synchronous playback it will

jump to the beginning of the previous/next record)
 Skip to next point of interest (red point)
 Playback in loop
 Loop all – will play the entire record, regardless points of interests (breakpoints,
red dots). Lightening means active.
 Loop selected part – will play the record to the next breakpoint (red dot) and
then return to the beginning or to the previous breakpoint and continues to
playback again. Lightening means active.
 Skip the silence (Voice) – this feature will skip moments of silence in recordings.
 Reverse playback – this feature will allow users to play video recordings backwards.
42
 Playback speed – allows user to regulate the playback speed in the range of 0.25 x -
4.0x.
 double-click to the slider area sets the speed to the default value 1.00
Web browsers Firefox and Chrome support only speed in range 0.5x and higher for audio
playback.
 Absolute and relative time
 Absolute time of the record time is displayed from the

beginning of the record - time axis also corresponds.
 Relative time of record (lightened) shows the exact time as it

was in the time of the recording - time axis also corresponds.
 Area below the timeline contains sound content envelopes. (Envelopes of one
channel in both directions are identical in case of mono recording).
 Customizing the size of the advanced player:

 Advanced player has three states:
 State (same as ) does not show an envelope

or information about call participants, it's called compact mode that
saves space.
43
 This state can be switched (yellow/gray) by clicking the

“CHANNELS”.
 State displays an envelope as well as call participants’

information. Height of the player is automatically adjusted according
to the number of channels.
 This state can be switched by clicking the “MAN” or “AUTO”.
 Double-click the bottom bar of the player will activate the

“CHANNELS >> AUTO” state.
 State displays an envelope as well as call participants’

information. Height of the player is adjusted manually by the user.
 State "MAN" is activated automatically by dragging the edge of
the player.
 Size of the player can be adjusted by dragging any edge of the

player to desired direction
 Customizing position of the advanced player:
 Position of the advanced player can be adjusted by dragging the top bar
area.
 The position is saved in the web browser (position is restored after

turning off the browser)
 If the player gets beyond the borders of the browser (no way to grab
it anymore), it is possible to use a button in the mini-the player for
minimize / maximize the advanced player.
 Screen – show or hide area for playback of the screen data.
 Size of the screen playback window can be changed in the same way as well
as the size of the advanced player.
 Advanced player can be terminated in several ways:
 by pressing the icon in the mini-player
 by clicking the Minimize button in the advanced player - playback will

continue
 by clicking the Close button in the advanced player - also stops playback
In order to save the adjusted size of the advanced player, it is necessary to end work with
eXperience by log out not by closing the browser.
44
2.5 Forms
Form is element (tool) which is primarily used to enter and/or edit parameters in the list.
Another use is to display hidden information of the selected row. Content of the form is usually
divided into tabs. There are several methods to open the form:
 Basic way is double-click to the selected row in the list.
 Using context menu – Edit, Evaluate (or else, may vary in different applications).
 Selecting one or multiple rows and then use Edit icon from the upper bar.
The following picture demonstrates opening of the form by double-click on the row in
Catalog application. This action is assigned to open the Details tab of the form. This can be
used as easy access to the values of selected parameters, which cannot be displayed in the
list due to other important columns.
Changes made in all tabs of expanded form is necessary to save using the icon Save
changes or cancel using Cancel icon.
The form (but not only the form) often contains a combobox, which is designed to select one
of many values.
if you start typing characters (not case sensitive) the offered list will be automatically adjusted
according to inserted characters, see example.
45
3. Application Catalog
Application Catalog is a basic application to work with records. The Catalog application can
be accessed by all users. Authorization for access to records is determined by user’s role and
his position in hierarchy.
Application Catalog is further described in the documentation RD 044 009.

46
4. Application Users
Application Users is used to configure users (persons), work groups and roles. It is possible to
create a complete hierarchy of employees and assign them required rights, using this
application.
Application Users is further described in the documentation RD 044 007.
47
5. Application System
Only the manager may be authorized to use the application System. Different sections of the
configuration can be individually enabled or disabled by the role.
System eXperience comes with a default user that has no restrictions. „Clean“ system should
be configured using this default user, including the creation of other users and system of
privileges.
Application System is further described in the documentation RD 044 006. More information
about configuration of the users their privileges is in the RD 044 007 Users.
48
6. Application Audit
The application Audit stores information about all user activity and about system status. The
Application Audit can be accessed by all users. Permission to certain persons or events of the
system is given by a role that the user is using.
Application Audit is further described in the documentation RD 044 010.

49
7. Application MySpace
Application MySpace customizes the work environment of eXperience. The Application
MySpace can be accessed by all users without any restriction.
Application MySpace is further described in the documentation RD 044 008.
50
8. Application Monitoring
The Monitoring is designed to monitor the statuses of the recording channels, allows
playback, list of last records and live listening of recording sources.
Application Monitoring can be accessible by all users. Permission to individual functions of the
application is determined by user’s role and his position in hierarchy.
Application Monitoring is further described in the documentation RD 044 011.

51
RETIA, a. s., pursuant to the provision of Waste Act no. 185/2001 Coll., is
involved in the RETELA (www.retela.cz) collective system, which runs back
collection and disposal of hazardous waste, that is used and discarded
ReDat devices.
The used products are classified as electronic waste and in no case may they be mixed
with municipal waste as they are harmful to the environment.
RETIA, a. s., pursuant to the Packaging Act, is involved in the EKO-KOM Joint
Performance System, running back collection and reuse of packaging waste,
under Client no. EK-F06022669.
52

RD 044 005 Application Control Basics V 2.31 - en

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RD 044 005 Application Control Basics V 2.31 - en

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ReDat® eXperience

Application Control Basics

Issued: 06/2016 v 2.31 rev. 2

Producer: RETIA, a.s.

 names of programs, files, services, modules, functions, parameters, icons, database

 names of selection items (options of combo boxes, degrees of authorization), user

 in an electronic form it is functional link to the chapter.

1.1 LOGIN ..................................................................................................................................................... 5

2.1 MAIN MENU AND ITS SECTIONS ................................................................................................................ 19

2.3 LEFT PANEL............................................................................................................................................. 30

4. APPLICATION USERS ..................................................................................................................... 47

5. APPLICATION SYSTEM ................................................................................................................... 48

6. APPLICATION AUDIT ..................................................................................................................... 49

7. APPLICATION MYSPACE ............................................................................................................... 50

8. APPLICATION MONITORING ........................................................................................................ 51

1. Getting started with eXperience

Mozilla Firefox version ESR Internet Explorer version 11 Google Chrome

If the entered IP address is correct the following screen will appear.

This screen appears only if

- one of the supported browsers is used.

- there is no issue witch database connectivity.

1.2 User interface

It is possible to divide eXperience interface into following areas:

 UPPER PART OF THE APPLICATION

Main menu Upper bar

Tabs Column header Help

Left panel Information bar Table (list)

1.2.1 Upper part of the application

1.2.1.1 Main menu

Menu is activated by clicking on the button that contains the icon

The main menu contains 4 sections:

 1st section is for selecting applications that work directly with

 2nd section is for selecting applications that are used to

configure the system and its functions..

1.2.1.2 User optional shortcuts

 Cancel assign – selected button will be erased.

If no button is defined by the user, default shortcut to MySpace is displayed.

PLAY/PAUSE button Playback time

STOP button OPEN/CLOSE

1.2.1.4 Information about logged on user

 Clicking on the name leads to logout dialog.

1.2.1.5 User’s help

First-level tabs are List of records, Timeline and Statistics.

Second-level tabs are for example in the SYSTEM application.

1.2.1.7 Label name eXperience

1.2.2 List (table)

The list consists of several parts:

 DATA IN THE LIST

1.2.2.1 Upper bar

 UPPER BAR ICONS

 UPPER BAR COMBO BOX

 DATE AND TIME OF THE DISPLAYED CONTENT

1.2.2.1.1 Upper bar icons

Among icons commonly used in most applications are:

 Select the rows:

 Delete action requires confirmation via a dialog box window

An icon for deleting records in Catalog application is hidden or displayed according to

> Copy >

 Selected rows will be exported to CSV file.

 Zip archive contains (except records) CSV file named metadata.csv,

 Alternatively archive contains another files related to records (eg,

 If checkbox Password is checked – it is possible to fill in password and the zip

 If checkbox “Keep original format” (applicable only to audio records) is