Professional Documents
Culture Documents
CITIZENS CHARTER
FOR
SOUTH GOA DISTRICT COLLECTORATE
MATHANY SALDANHA ADMINISTRATIVE COMPLEX
PHONE :- 0832-2794414
FAX :- 0832-2794402
E-MAIL :- cols.goa@nic.in
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LIST OF DISTRICT/SUB DIVISIONAL/TALUKA
LEVEL OFFICES
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7. OFFICE OF THE DY. COLLECTOR/ SUB-DIVISIONAL MAGISTRATE/
SUB-DIVISIONAL OFFICER, QUEPEM SUB-DIVISION,
QUEPEM – GOA
PHONE: (0832) 2662241
FAX: (0832) 2664353
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15. OFFICE OF THE MAMLATDAR/EXECUTIVE MAGISTRATE, CANACONA
TALUKA
CANACONA – GOA
PHONE :- (0832)2643329
FAX :- (0832)2643329
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INTRODUCTION
The Collectorate is a District Administration Office. It is at this level that the policies of the
Government are translated into practice and the problems of local people are studied and
communicated to the State Government. Almost every citizen of a District comes into
contact with District Administration i.e. Collectorate which deals with the public with the
work of issue of important documents at District level.
The District Collector/District Magistrate is the highest functionary in hierarchy at the
District Level.
At each Sub-Division level, it is the concerned Dy. Collector/Sub-Divisional Officer/Sub-
Divisional Magistrate.
At each Taluka Level, there is the concerned Mamlatdar/Executive Magistrate.
At last, it is the concerned Talathi who is the representative of the Government to help the
public at grass root level at respective Village Gram Panchayats and Municipalities.
This Citizens Charter has been framed to make general public aware and understand the
procedure laid down to do any work easily and promptly. The Citizens Charter will give an
idea as to how one has to approach the Collector’s office, Deputy Collector’s office,
Mamlatdar’s Office or the Talathi’s office in order to get the work done promptly.
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It is the aim of all the employees of the Collectorate is to abide by the time frame mentioned
in the Citizens Charter, help the public in their difficulties and serve everyone approaching
them honestly, politely, efficiently and quickly.
All the village panchayats of Canacona, Dharbandora and Sanguem Talukas have been covered to
roll out the seven services from Village Panchayats.
Taluka wise Village Panchayats Covered for e-Services:
Sr. No. Taluka Name Village Panchayats Covered
1. Canacona All
2. Sanguem All
3. Dharbandora All
4. Quepem Assolda, Naquerim-Betul
5. Salcete Rachol
6. Mormugao Sancoale
7. Ponda Tivrem-Orgao, Marcaim, Savoi-Verem, Cundaim, Panchawadi
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PART A: AT MAMLATDAR LEVEL
I. FOR OBTAINING A COPY OF FORM I AND XIV:-
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III. FOR GETTING CROP REGISTRATION IN THE REGISTER OF
CULTIVATORS (FORM XIV) :-
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3. Attach attested xerox copies of documents showing therein ownership of the
immovable property and Nil Encumbrance Certificate from Sub-Registrar’s
office.
4. The applicant can also produce Bank Guarantee in case he does not own any
immovable property.
5. Solvency certificate upto Rs. 1,00,000/- is issued by the Mamlatdar of the
Taluka. Solvency Certificate above Rs. 1,00,000/- but not exceeding Rs.
5,00,000/- is issued by the Dy. Collector and S.D.O, of the Sub- Division and
for above Rs. 5,00,000/- by the Collector of the District. The Mamlatdar will
forward your application accordingly.
6. For further details of procedure thereafter, kindly refer to The Goa (Right of
Citizen to Time Bound Delivery of Public Services) Act 2013.
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VIII. FOR OBTAINING DEPENDENT CERTIFICATE :-
1. Apply on plain paper.
2. Enclose a self declaration giving details of the family members.
3. Thereafter Mamlatdar will ask for a report from the concerned Talathi within
3 days.
4. On receipt of the above report from the Talathi the Dependent Certificate will
be issued within 2 days.
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XIII. SEPARATE RATION CARD:-
1. Application on plain paper addressed to the concerned Mamlatdar.
2. A self declaration.
3. NOC from the head of the family on stamp paper of Rs. 50/- .
4. Copy of ration card.
XIV. FOR CANCELLATION OF NAME IN THE RATION CARD:-
1. Apply on plain paper indicating the name of the person which is to be
cancelled.
2. Enclose the original Ration Card.
3. The Cancellation Certificate is issued within 2 days after due deletion of name
in the Ration Card.
XV. FOR OBTAINING DUPLICATE RATION CARD:-
1. Apply on plain paper addressed to the concerned Mamlatdar by affixing a non-
judicial stamp of Rs. 20/-.
2. Enclose the Certificate from the concerned Fair Price Shop.
3. Enclose a self declaration giving details of family members, residential address
and reasons for seeking a duplicate ration card.
4. The duplicate Ration Card will be issued within 7 days, after getting the report
from the Fair Price Shop.
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ii) A self declaration giving details of residential address, income from all
sources, landed property, service of and number of family members.
iii) Three photographs.
iv) Residence Certificate issued by the Mamlatdar.
3. Thereafter the application is forwarded to the Talathi concerned for conducting
an enquiry.
4. Once the application is received from the Talathi after inquiry, the same is
entered in a register maintained by the Mamlatdar’s office.
b) Enclose a copy of Birth Certificate if the age is 18 years in support of the claim.
In case of adult a copy of ration card is to be furnished .
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a) Apply to the concerned Mamlatdar/ concerned Assistant Electoral
Registration Officer concerned in the prescribed Form No. 7 available in the
office of the Mamlatdar.
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I. FOR OBTAINING SANADS FOR CONVERSION OF LAND :-
1. Apply in prescribed Form “Schedule 1” in Four sets affixing therein Court fee
stamps of Rs. 2/- (Annexure J) alongwith following documents :-
2. For further details of procedure thereafter, kindly refer to The Goa (Right of
Citizen to Time Bound Delivery of Public Services) Act 2013.
1. A decree holder or a co-holder of land can apply for partition on plain paper
under section 61 of Land Revenue Code along with following documents:-
i) Latest Form I and XIV duly mutated in the name of the applicant
(Original and one attested copy).
ii) Ownership document (attested).
iii) Survey Plan and one blue print.
iv) Marked copy of survey plan showing the area to be partitioned (Two
sets).
2. For further details of procedure thereafter, kindly refer to The Goa (Right of
Citizen to Time Bound Delivery of Public Services) Act 2013.
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1. Apply on plain paper under section 103 of Land Revenue Code alongwith
following documents
i) Form I and XIV & ii) Property/ownership documents
2. Due notices will be issued to both the parties fixing date of hearing.
3. After hearing, order will be issued to the concerned Mamlatdar and Talathi to
effect correction in the survey records in Form I and XIV.
4. The full process will take minimum 60 days. It is a quasi-judicial process.
IV. RE-SURVEY
To be added soon
V. DEMARCATION
To be added soon.
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c) Mention the Vehicle Registration Number which will carry the
body and the place where body will be transported to.
a) Apply on plain paper addressed to the Dy. Collector and Sub Divisional
Officer concerned for permission to use loudspeaker at least 15 days
before the event.
b) Mention the timings, period and place where such permission is
required upto 10.00 p.m.
c) If the request is for use sound system is beyond 10.00 p.m. the
application is to be made to the Collector/District Magistrate of the
concerned District and reason for seeking extension beyond 10.00 p.m.
will have to be clearly stated.
d) Permission will be granted 3 days before the event.
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PART C: AT COLLECTOR’S LEVEL/DISTRICT LEVEL
I. PROCEDURE FOR ACQUISITION OF LAND; FILING OBJECTIONS
AND ENHANCEMENT OF CLAIMS UNDER LAND ACQUISITION
ACT :-
1. After issue of notification under section 4 of the Act the interested parties
can file their objections to the acquisition on plain paper within 30 days
from the last date of publication.
2. Due enquiry will be held on the objections received and thereafter site
inspection will be carried out. A report of the same under section 5 A of the
Act will be submitted to the Government.
3. After the approval of 5A report/ Inspection Report a notification under
section 6 will be issued by the Government declaring that the above land is
required for public purpose which will be notified in Official Gazette and in
two local newspapers and at the concerned places through the Mamlatdar.
5. Thereafter notices for inquiry under sections 9 and 10 will be issued alongwith
the list of questionnaire to finalise the award under section 11 of the Act. The
enquiry under section 9 and 10 will relate to the following aspects :- 1)Nature
of Interest 2) Rate of Compensation 3) Area of the land acquired. 4)
Apportionment.
6. Taking all the relevant documents of objections into considerations the award
under section 11 (1) will be declared after approval of the Collector.
7. On receipt of the amount from the acquiring department the Land Acquisition
Officer will issue notices under section 12 (2) to the interested parties to collect
the payment of compensation for the land acquired.
8. In case of a dispute between the parties as to the apportionment of
compensation the Land Acquisition Officer will refer the matter to the District
Court under section 30 of the Act for Adjudication.
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9. In case parties have expired or shares are not specified the amount will be
deposited as “Revenue Deposit” and the same can be claimed on production
of relevant documents from the competent authority. Any person to whom
compensation is awarded has expired; the heirs of the interested person can
apply alongwith Death Certificate, Deed of Succession, Form I and XIV and
an Indemnity Bond.
10. Any person aggrieved by the Award of the Land Acquisition Officer may file
an application for reference to the District Court under section 18 of the Act,
within a period of limitation as shown on the following grounds :-
a. that is the person was present before the Collector at the time when he
made his award, within six weeks from the date of the Collector’s award.
b. (I) In other cases, within six weeks of the receipt from the Collector
under section 12 (2)or (2) within six months from the date of the
Collector’s award which ever period shall first expire.
11. Any interested person, whose name is covered by the notification under section
4(1) and who has not fixed reference under section 18 to the Collector, may
file reference under section 28-A, to the Collector within three months from
the date of award of the reference Court for re-determination of the amount
of compensation.
II. FOR OBTAINING ARMS LICENCE :-
Normally arm licences are given only for crop protection and for self protection.
1. If you want to have licence for crop protection
i) Apply in prescribed Form (Annexure K) in triplicate alongwith
1)Three passport size photographs duly attested. 2) Birth Certificate
3)Crop Cultivation Document, if any, i.e. Form I and XIV.
4) Copy of ration card.
ii) The application will be referred to the Mamlatdar concerned and the
Superintendent of Police for report.
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iii) On receipt of above reports the case will be decided accordingly and if
agreed upon necessary licences will be issued within 15 days after hearing
the party personally.
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IV. FOR RENEWAL OF ARM LICENCE :-
1. A licence holder can apply in prescribed Form (Annexure L) in duplicate
before the expiry of his licence.
2. On receipt of this renewal application, a verification report is obtained from
Police.
3. After receipt of above report the licence is renewed for further period of three
years within 3 days.
V. PROCEDURE FOR OBTAINING ALL INDIA ARM LICENCE:-
A. 1. The arm licence holder should apply to the District Magistrate concerned
with full justification alongwith documents to extend area validity of his arm
licence to whole of India
2. On receipt of the application a Police Report will be obtained and also a
report from the concerned Mamlatdar.
3. After receipt of the above report this office will refer the matter to the Under
Secretary (Home), Government of Goa for taking action in the matter.
1. The arm licence holder who intends to transfer the weapon out of Goa to any
part of India should apply to the District Magistrate concerned with the
purpose to transport weapon, for eg. (repairs/ on transfer).
2. The District Magistrate will issued a transport licence with a certain validity as
per the request of the applicant within 5 days.
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VI. ACTION AGAINST DEFACEMENT OF PUBLIC PROPERTY
UNDER DEFACEMENT OF PUBLIC PROPERTY ACT,1988:-
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VIII. FOR OBTAINING LICENCE FOR VIDEO PARLOUR :-
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2. On receipt of above application complete in all respects, public notices
will be issued inviting objection from the public giving 30 days.
3. Simultaneously reports from following Departments will be obtained :-
a) Police Department
b) Fire Service.
c) Town and Country Planning.
d) Concerned Dy. Collector/S.D.O
e) Concerned Mamlatdar
4. On receipt of above reports, licence or NOC will be issued within 15
days.
X. FOR OBTAINING NOC UNDER EXPLOSIVE ACT :-
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XI. FOR OBTAINING INDIAN CITIZENSHIP :-
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3. NOC will be obtained from various Departments such as Town and
Country Planning Department, Forest Department, Local Panchayat
/Municipality and survey plan and report from Department of Land
Survey.
4. Thereafter on receipt of the Mamlatdar’s report and reports from all
authorities including plan and survey report from the Department of
Land Survey a proposal will be forwarded to the Government for its
approval.
5. On obtaining Government approval the grant order will be issued by the
Collector within 7 days.
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XIV. PROCEDURE FOR OBTAINING NOC TO PURCHASE GUN
POWDER FOR THE USE OF FIRE WORKS DURING
FESTIVAL/FUNCTIONS :-
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XVI. PROCEDURE FOR STARTING AND REGISTRATION OF
NEWSPAPERS:-
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II. PROCEDURE FOR REFUND OF STAMP PAPERS.
1. The validity of the stamp papers should be within six months from the date of
purchase.
2. Application made by the Purchaser of Stamp Paper should be accompanied by
following documents.
a) Certified Copy of Chalan from concerned Treasury Office/ Stamp
Vendor/Concerned bank (In case of Franking).
b) Form G.A.R.31 in duplicate one signed with revenue stamp and other without
revenue stamp.
c) Bank Details of the Purchaser.
d) Bank Mandate Form.
e) Letter from the concerned Bank (In case of Franking).
f) Customer Franking slip(In case of Franking).
1. A list of vacant plots are published in the Government Gazette by the Administrator
in the month of January every year.
2. Any person who is eligible and desirous of obtaining a plot may apply to the
Administrator of Communidades, along with the process fees.
3. On receipt of such application, the Secretary of the office of the Administrator will
issue a notice published in two successive Government Gazettes calling for
objections within a period of 30 days from the second publication.
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4. The Secretary issues a Certificate, as to the vacancy of the land irrespective of any
objections received or not.
5. The file is then sent to the respective Comunidades alongwith objections received,
if any for obtaining the opinion of the Comunidade and the Managing Committee
within a period of 30 days.
7. If the application is for allotment of plot by auction the notice fixing the date of
auction is published in the Official Gazzette and two daily local newspapers (one
in English and one in Marathi) by the Administrator , after ascertaining the market
value of the land.
8. Any eligible person, fulfilling the conditions laid down by the Administrator, can
participate in the auction on the appointed date and time. The plot is allotted to the
highest bidder, after obtaining deposit of one year’s lease rent.
9. The file alongwith all the required documents and completion of all the procedure
as listed out in the prescribed checklist is then sent to the office of the
Collector/D.C.A
10. If the application is for allotment of plot without auction after complying with all
formalities upto point No. 7 above, the Administrator alongwith the appraiser
valuers (in case appointed) and the Attorney and Clerk of the Comunidades, carries
out the inspection of the plot, demarcates the land and fixes the market value of
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the said land. Thereafter the file is referred to the Collector /D.C.A. as per point No.
9 above.
11. The office of the Collector/D.C.A. scrutinizes the file and if found in order, submits
it to the Government for approval and decision thereon under Article 335 of the
Code of Comunidade. The process for allotment of Comunidade plot is completed
only after obtaining approval from Government.
12. After obtaining approval of Government the file is then returned to the respective
Comunidade for handing over the provisional possession of the plot to the highest
bidder/applicant.
13. The allottee, on taking over such possession of the plot, has to complete all
formalities of obtaining necessary permissions and has to complete the construction,
occupying an area of 1/5 of the total area , within 4 years ( extended to one year, if
applied in time) from the date of allotment, failing which the plot will be reverted
back to the Comunidade.
1. A landless and homeless person can participate in any auction of the plots belonging
to any commuidade where he desires to construct a house.
2. At the time of auction, the applicant is required to produce a certificate (swear a self
declaration) stating the applicant, the applicant’s spouse, and their minor children do
not own any house or land within the state of Goa.
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XXI. CATEGORIES OF PERSONS WHO ARE ELIGIBLE FOR
ALLOTMENT OF COMUNIDADE LAND WITHOUT THE
FORMALITIES OF AUCTION :-
8. Landless Joneiros
10. Landless Ex- Servicemen of Goan Origin of the State of Goa and their
widows.
12. Landless employees of the High Court of the Jurisdiction at Bombay, Goa
Bench, Panaji and who were employees of the erstwhile Court of the
Judicial Commissioner, Panaji
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The Comunidade may also grant on lease not more than 10,000 sq. mts. of land
to Educational Societies for construction of playground and to the Institutions of
Public Utility and the Association of public bodies recognised by the Government for
construction of houses or buildings.
The Comunidade may also grant not more than 400 sq. mts. of land for
construction of house or building without formalities of auction the above mentioned
categories or purposes.
At the time of submitting application, the applicant has to produce the following :-
1. A Residence Certificate from the respective Mamlatdar to the effect that the applicant
is the resident of Goa State for the last 15 years, preceding the date of application.
2. An Income Certificate from the Local Body certifying that the family income of the
applicant from all sources does not exceed Rs. 3.5 lakhs per annum.
The applicant has to deposit processing fees in the office of the Administrator
of Comunidades and publish the required notices issued by the Administrator of
Comunidades wherever necessary at his own cost.
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XXII. PROCEDURE FOR GETTING GRATUITOUS RELIEF UNDER
NATURAL CALAMITY:-
1. The victims of natural calamity shall apply in prescribed form available in the
office of the Taluka Mamlatdar within 60 days of the date of the loss.
(Annexure W)
2. On the receipt of the report and Panchanama drawn by the Talathi, the
Mamlatdar will send it to the Dy.Collector alongwith the checklist with his
recommendations within 7 days.
3. The Dy. Collector will submit the case to the Collector with his
recommendations within 2 days.
4. The Collector will re-examine the case and if it comes under natural calamity
scheme, issues orders recommending gratuitous relief upto Rs. 800/- in case of
partially damaged and upto Rs. 2000/- for construction of fully damaged house.
This relief would be granted immediately.
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PART E
*FEES/CHARGES
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FOR INFORMATION ASKED UNDER
RIGHT TO INFORMATION ACT
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LINKS TO DOWNLOAD VARIOUS APPLICATION FORMS
1. Application For The Issue Of Residential Certificate
2. Form Of Application For The Issue Of Divergence Certificate
3. Affidavit
4. Form Of Application For Certificate Of Caste
5. Affidavit
6. Form Of Application For Income Certificate
7. Form Of Application For Claiming Refund Of Medical Expenses Incurred In Connection With
Medical Attendance And/Or Treatment Of Central Government Servants And Their Families.
8. Declaration
9. Revised Form Of Application For Grant Of House Site Under 20 Point Programme
10. Form Of Application Under Sub Section (I) Of Section 32 Of The Goa Daman And Diu Land
Revenue Code, 1968.
11. Form Of Application For An Arm License
12. Application For Renewal Of Arms License
13. Form B (Rule 17) Application
14. Form F (Rule 17) Application
15. Application For Grant/Amendment/Renewal/Transfer Of Storage License To Import And Store
Petroleum Products
16. Application For Grant Or Amendment Of License To Possess Explosives For Use
17. Registration As a Citizen of India Under Section 5(1)(a) of the Citizenship Act, 1955 Made by
a person of Indian Origin
18. Registration As a Citizen of India Under Section 5(1)(c) of the Citizenship Act, 1955 Made by
a person Who is/has been married to a Citizen of India
19. Registration of a minor child Under section 5(1)(d) of the Citizenship Act, 1955
20. Registration as a citizen of India under section 5(1)(e) of the citizenship act, 1955 made by a
person whose parents are registered as citizen of India under section 5(1)(a) or section 6(1)
21. Registration as a citizen of India under section 5(1)(f) of the citizenship act, 1955 made by a
person who or either of the parents was a citizen of independent India
22. Registration as a citizen of India under section 5(1)(g) of the citizenship act, 1955 made by a
person who is registered as an overseas citizen of India under section 7A
23. Naturalization as a citizen of India under section 6(1) of the citizenship act, 1955
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24. Registration of birth of a minor child at an Indian consulate under section 4(1) of the citizenship
act, 1955
25. Verification Of Title
26. Application Form For The Grant Of Domicile Certificate
27. Application for the Grant Of Gratuitous Relief/Housing Subsidy/Housing Loan To The Victims
Of Natural Calamities Report Of Such Victims.
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THE GOA (RIGHT OF CITIZEN TO TIME BOUND
DELIVERY OF PUBLIC SERVICES) ACT 2013
Sr. Public Service Designated Officer Time limit Appellate
No. Authority
1. Issue of Form I & XIV Mamlatdar of Taluka Two days Dy. Collector &
Sub-Divisional
Officer
2. Issue of Residence Certificate Mamlatdar of Taluka Five days Dy. Collector &
Sub-Divisional
Officer
3. Issue of Divergence Certificate Mamlatdar of Taluka Five days Dy. Collector &
Sub-Divisional
Officer
4. Issue of Income Certificate for Mamlatdar of Taluka One day Dy. Collector &
Mediclaim Sub-Divisional
Officer
5. Issue of Caste Certificate Dy. Collector & Sub- Ten days Additional
Divisional Officer Collector –II
6. Issue of Notice for Mutation in Mamlatdar of Taluka Fifteen days Dy. Collector &
Form- X from the Sub-Divisional
payment of Officer
fees
7. Mutation u/s 96 of the Land Mamlatdar of Taluka Thirty days Dy. Collector &
Revenue Code in Land from the last Sub-Divisional
Records (where there is no day fixed for Officer
objection) filing of
objections
8. Mutation u/s 96 of Land Mamlatdar of Taluka Ninety days Dy. Collector &
Revenue Code in Land from the last Sub-Divisional
Records (where there are day of filling Officer
objections) of objections
9. Partition u/s Issue of notice Dy. Collector & Sub- Fifteen days Additional
62 of Land and Divisional Officer Collector –II
Revenue proclamation
Code, in Issue of order Dy. Collector & Sub- Within ten Additional
Land for survey Divisional Officer days after the Collector –II
Records (where there is period of
no objection) thirty days of
proclamation
in Form ‘B’
over
Survey of Inspector of Survey Thirty Superintendent of
property and Land Records working days Land Records
from the
receipt of
order
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Passing the Dy. Collector & Sub- Fifteen days Additional
partition order Divisional Officer from the day Collector –II
(if there are no the report is
objections) received
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12. Refund under the Indian Collector Ten days Secretary
Stamps Act (Revenue)
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Decision on the Sub-Divisional Two days Collector
application Magistrate/Additional
District Magistrate
20. Issue of certified copy of Draftsmen Grade-I Three days Director
survey plan (Settlement &
Land Records)
21. Issue of New Forwarding the District Magistrate Three days Secretary (Home)
Arms application to
License/ the Police
Transfer of Report to the Incharge of the Police Thirty days Superintendent of
Arms District Station Police
License Magistrate
Decision on the District Magistrate Thirty days Secretary (Home)
application
22. Renewal of Forwarding the District Magistrate Three days Secretary (Home)
Arms application to
License the Police
Report to In charge of the Thirty days Superintendent of
District Police Station Police
Magistrate
Decision on the District Magistrate Fifteen days Secretary (Home)
application
23. Character Forwarding of District Magistrate Three days Secretary (Home)
Verification papers to the
Police
Report to Superintendent of Fifteen days Inspector General
District Police (Crime) of Police
Magistrate
Decision of the District Magistrate Ten days Secretary (Home)
District
Magistrate
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