Assessment Report/Checklist: 9001:2008, in The Management System of The Company

BRSM
Systems:QMS ISO 9001 (2008)
Assessment Report/Checklist
Form 009

CLIENT‐ORGANIZATION (NAME): Saipa Agency NO:3299
PHYSICAL LOCATION(s): Khajeh Ansari St, shahinshahr,Isfahan, Iran
Stage II Audit Date(s): 2 & 3 March 2016
Stage I Audit Date(s): 16-Feb-2016
NAICS (or NACE) CODE 45.11 & 45.2
ISO 9001 EXCLUSIONS: 7.3

Assessment objectives: It is to verify adherence to, requirements of ISO
9001:2008, in the management system of the
company

ASSESSMENT TEAM INFORMATION
Assessment Team Leader, ATL Bijan Rajabi
Assessor 2
Assessor 3
Assessor 4
Assessor 5
Assessor 6

Note: Adjusting the language within this form to the type of activity and nature of the organization is acceptable.
REFERENCE, AS
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APPLICABLE1
Has been
REFERENCE CRITERIA FOR GUIDANCE TO FOLLOW UPS – PLEASE WRITE ANNOTATION OR X TO INDICATE SPECIAL Verified,
Reference Clause ATTENTION WILL BE REQUIRE please Tick
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We pursuit to assure that client‐organization adheres to the protection of communities and consumers. This is to
1 follow the intent to the substitution of the word “identify” to the word “determine” as part of the importance to
the processes being capable of achieving desired outputs (including consumer’s well‐being).
Sales and After sales Services of Vehicles of SAIPA Group including sales of vehicle and
2 Scope of activities
spare parts and repair of vehicle
BRSM requires that the organization’s legal obligations and regulatory
3 Legal status are met as part of granting certification. 
SAIPA YADAK Group & Ministry of industrial and mines regulations
4 Quality Management System
General
Requirements –
4.1 What is the Quality Manual (Saipa QMS/00) was observed. The QMS clause (7.3) is
implementation / not applicable and has been excluded. Clause 7.3 is excluded because
nature of organization this organization is agent of Saipa Group Co. to
transition date?
doing some services, services are defined by Saipa Group Co. not this
organization.
Documentation Documentation Requirements has checked in stage I,
4.2 Requirements
(includes records)
The Quality Manual cover scope of QMS. Quality manual has been
approved by M.D
4.2.2 Quality Manual 7-3 is excluded 
All main procedures and work instructions are referred in Manual

Control of Documents and records Control Procedure S-PR-06has been observed.

4.2.3 The
Documents
it has divided documents to different types and explains the coding
system, control, disposition and retention as well as approval of
documents and records
Control of Records are usually kept for 5 years or otherwise required by SAIPA
4.2.4 Records – Are company or authorities,
records… Method of documents coding has been described.
5 Management Responsibility
The client rights chart that is obliged by the industrial ministry was
Management
5.1 available on the board, the manager has committed in policy to increase 
Commitment
customer satisfaction .
FORM‐009_V4_QMS Issued: July 9, 2003 Revised: March 2013 Page 2 of 10
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Refer to to 7.2.1 and 8.2.1

Customer Focus – There are 2 types of customers including SAIPA YADAK Group and
5.2 (may relate to consumers. The requirements of employer (SAIPA YADAK Group) have 
7.2.1 and 8.2.1) been determined in mutual contract and in mandatory procedures from
the employer. The organization is obliged to cover these requirements.
Policy show that organizing is moving toward Client satisfaction, repair-
shop efficiency and human resource promotion
Quality Policy has been developed. The main targets which mentioned in
the policy are:
5.3 Quality Policy 
- Abiding SAIPA YADAK Group regulations
- Movement toward continual improvement
- the efficiency of service provided to clients
The interval of quality policy has been determined once in a year.
Planning; 5.4.1
Quality Quality Objectives have been determined in S-FR-40 . There are 4
Objectives/5.4.2 quality objectives including obtaining grade A, increasing 10% of
5.4 
quality customer satisfaction more than current situation, and decreasing
management admission time 5% less than current situation.
system planning
5.5 Responsibility, Authority and Communication
Organization Chart (S-OCH-00) has been developed and approved by

managing director and confirmed with the SAIPA YADAK Group
Responsibility, Job Descriptions (S-JD-00) has been determined for all mentioned job
5.5.1 
Authority positions in organization chart. For example the job description of repair
hall supervisor, storekeeper by definition of their authorities, needed
infrastructure and initial training were observed.
Zahra Arabi has been Appointed as management representative in

Management March-15. By M.D An official letter number of 93/Sa/530 was observed.
5.5.2 
Representative The developed job description for Management Representative was
observed..
Communication processes are executed in organization appropriately by

Internal phone, loudspeaker, emergency alarms, notice boards, official letters,
5.5.3 email and internal automaton software. The records of internal 
Communication
communication with official letter for informing the lunch time in
summer season from managing director in March-2015 was observed.
5.6
Management review procedure ( S-PR-05) was observed. Last

5.6.1 General management review was conducted in Sep 2015, the management 
review is conducted annually, and all inputs were discussed and
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mentioned, such as data analysis, internal and external audit reports,
and complaints and so on. The main output was to adapt the system to
5.6.2 Review Inputs new version of ISO 9001, keep the machines in good condition due to
deflation in the car market renovate storage.
5.6.3 Review Output
6 Resource Management
6.1 Refer to 6.2 ,6.3, 7.4 ,8.2.1

6.2 Human Resources
Human resources procedure and training ( S-PR6002), and
human resources and training procedure S-

6.2.1 General Training plan were observed. Training course are in line the job
description
the training records for Mr. Fatali and Mr sabet for introduction course
in repairing of the Engine of Rio were observed , the evaluation pointing
PR6002
Competence, method used after the course shows Mr. Fatali has gained 89.2 and Mr AR
sabet gained 76 in December 2015,
6.2.2 Awareness and
Effectiveness evaluation of training courses is not complete, such as 5S
Training
instruction
Other training course included the repair of AC OF l90 CARS in
November 2015 for Mr. Fatali with score of 10.16 were checked.
Preventive Maintenance (PR6001) was observed.
List of tools form with code of list of tools S-FR7005
with identification of 39 equipment, ID Cart of machines form with code
of S-FR19
such as vehicle lift were observed.
6.3 Infrastructure PM plan with code of S-FR219 
were checked.
The request for repairs (S-FR36) for metal parts washing device in June-
2015 and record of related repairing in ID Cart of repairs in the same
month were observed and the records of repairing for “staff attendance
device” in Sep-2015 were observed.
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5s Instruction developed SAIPA YADAK Group was available in the

organization. They have determined 3 types of labels for the equipment:
-Green: Ready for use
-Yellow: Waiting for repairing
- Red: out of order/wrecked
Work
6.4 Also they have developed a cleaning schedule for all departments that the 
Environment
related records for cleaning for 4rd week of March-2015 in storage was
observed.
They have assigned red colored steel tanks in repairing hall, storage and
PM departments for chemical waste such as grease & oil and yellow
colored steel tanks for waste steel parts.
7 Product Realization
The contract between organization and the employer (SAIPA
YADAK Group) from FeB-2014 till Feb-2017 was observed.
List of Saipa Yadak Tariff is installed in reception hall, tariffs for
wage and pricing has been determined in the contract.
Planning of
Company considers reception form as contract.
7.1 Product 
All service providing area work instructions have been developed
Realization
and specified by the employer and list of mentioned instructions
has been attached to the contract. According to the contract, the
organization is committed to cover related requirement without any
deviation such as instructions for repairing of vehicles.
7.2 Customer‐Related Processes
Determination of Every time customer refer to the Company
Requirements Customer requirements will be recorded in the admission form; then
7.2.1 repair supervisor will conduct a brief inspection of the vehicle and review
Related to the
Product & confirm the items which need to be executed
. Based on the Repair Flowchart with code of S-FR89, the vehicle will
be delivered to the technical section.
For example the record of admission (Service request form with code of

Review of S-FR38) for TIBA (Hatchback MODEL) in May-2015 from Mr. bagheri
Requirements (customer) with declaration of problems in headlight lamps and
7.2.2 confirmation of repair hall supervisor was observed .Based on the Repair
Related to the
Product Procedure the vehicle had been delivered to electrical section and after 5
days based on the Release Procedure the vehicle has been returned to the
customer. The confirmation of customer about fixing in headlight lamps
was observed.
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Customer communication is routinely through information board on the

wall, the secretaries over the reception desk, and the technical supervisor
in face to face communication to understand and detect defects, and
Customer through telephone calls
7.2.3 
Communication The complaints from the clients are through Saipa system, the complaints
are referred to Dealership by Saipa through portal system, and the
appropriated actions has been taken .,
7.3 Design and Development
Design and
7.3.1 Development
Planning
7.3.2 D & D Inputs
7.3.3 D & D Outputs
D & D Not Applicable ‐‐‐

7.3.4
Reviewing
7.3.5 Verification
7.3.6 Validation
Control of (D & D)
7.3.7
Changes
7.4 Purchasing
spare parts are only purchased from Saipa Yadak as the sole supplier of
structures allowed by Saipa Gostar and according to rules of the agencies
by mother company Saipa the agents have no right to buy parts from free
market suppliers, Saipa is committed to supply the spare parts.
The purchase is done according to the list of authorized suppliers
Purchasing When a device/tool is needed to be purchased the request is given in
7.4.1 purchase request form FR7004 by technical supervisor to manager, the
Process
manager reviews the request and asks for options available in the market 
then asks the supervisor to select and review the information and then lets
the accounting to allocate the financial resources.
The sample of purchase for Torque Meters were observed in request form
2391, by technical manager and results for Acceptance criteria for
purchased tools recorded in FR7005
Purchasing For example, buy Engine Oil is purchased from Behran, Total Rakhsh
7.4.2 and that both companies are rated A. Assessment Seka calibration points
Information
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A and ratings 85% was observed.
Verification of
7.4.3
Purchases
7.5 Production and Service Provision
All require procedure such as Repair Procedure ( S-PR95)

), Release Procedure ( S-PR58 ), Review Of Repair Shop Capacity), Sales
Procedure ( S- PR80) were observed.
Based on conducted site visit service realization has being done based on
defined procedure.
Control of As example there was a TIBA car had a problem in fuel injection
7.5.1 Production and parts, brand “Bocsh”, so the supervisor referred the booklet No. 
Service Provision OD111 Bocsh Injection handbook, to check the detail procedure.
After completing the repair the supervisor controls the procedure and
records the result in Controlling parameters according to
Release Procedure .
The repair diagram has been installed in all repairing units. The daily
report, weekly report and monthly report for each unit are kept in the
technical department office, the records of performance report of
May-2015 were observed.
Welding, car’s body painting are the specific processes. OD106 &
Validation of OD107 are the mandatory instruction from the employer to perform these
Processes for processes. Also they have developed specific processes controlling
7.5.2 
Production and parameters in form of FR7010. The record of controlling the output of the
Service Provision body painting process in Sep-2015 for Pride vehicle for Mr khazemi was
observed.
In Reception form the Plate number of each car is recorded as of Nissan
Diesel Reception Number 93-3879 for defect in Gearbox observed, with
Plate Number, if any part is separated from the car the parts are put in
shelves that the repair person knows it belongs to which car, there is a
Identification and
7.5.3 nonconformity that the repair person who separates the parts did not 
Traceability
labeled the shelf that parts were put inside, and for big parts they were
just put aside in the workshop, according to Repair Procedure PR7004 the
parts deed to be labeled. These are also customer property so the
company needs to control them.
The company puts covers on seats to protect them from being soiled and
Customer dirty and also installs covers on fenders to protect them from scratches
7.5.4 
Property and the clothes by workers have no metallic objects such as zips on the
packets to prevent scratches on car bodies to protect customer properties
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Storage procedure (PR72) was observed. According to the storage site

visit, all items are labeled and the items with expiry date are kept based
on FIFO method. The layout for each item has been defined in the
procedure such as lubricating oil:
- Not exposure to high temperatures
- Away from direct sunlight
- Maintained at a temperature of 18 ° C
- Putting on land and on pallets
- avoid overlaying the oil barrels on each other
Preservation of
7.5.5 
Product Method of inventory management is determined in storage software
“hamkaran system”; the record of inventory flow of the plastic strap
number 5 in current year was observed. Its inventory amount is was 15
rings.
For all items stored in storage they have determined order point in the
software for example the order point of plastic strap number 5 is 2 rings.
Before put a purchasing request, storekeeper controls the inventory
situations and report it in inventory feasibility review (FR713) that the
record of monthly report of this review in Oct-2015 was observed.
Calibration has been outsourced.

Control of The calibration has been conducted by “SEKA.” Certificate of this
company
Monitoring and
7.6 As an example dial gage charger with code of 015, certificate code of SE- 
Measuring
DL94754-03 and digital weighing scale with code of 019, certificate code
Devices of SE-DG94539-006 were checked.
8 Measurement, Analysis and Improvement

the organization plan to implement the monitoring, measurement,
8.1 General analysis, and improvement processes required for conformity of the 
product and QMS and improvement of its efficiency.
8.2 Monitoring and Measuring
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Feedback From Customers and Complaints procedure (PR83) was

observed. This procedure provides a framework to measure the customer
satisfaction. The record of customer feedback were observed such as Mrs.
Foroohar with score of 74%, Mr. Beigdeli with score of 80% in repairing
services and for Mrs. Abooreyhani with score of 77% and Mr.
Washeghani with score of 75%.
The organization has developed a flowchart for reviewing and tracking
the complaints. Upon receiving complaints, the complaints handling
Customer responsible (management representative) will assign a unique code to the
8.2.1 
Satisfaction complaints and inform it to the complainant. Then a technical committee
for reviewing the complaints will be established. This committee will
evaluate the complaint based on 2 factors, severity, occurrence similar
complaint experience in last year. Then they will issue a corrective action
and the result will be communicate and confirmed with the complainant.
After closing the complaint, the new customer feedback will be taken.
Since the implementation of the quality management systems in the
organization, there has been no report of informing complaint from the
employer/customer.
Internal audit has been planned annually
last internal audit 94.6.25 (Sep 2015)
Competency and impartiality of auditors is correct and
they Record 7 NCR in 2 audit days.
8.2.2 Internal Audits 
The corrective action about audit result observed.
Example of NCR, data Analysis was not done base on the Procedure, the
correction was retraining related staff.
The process measurements are under control by process indices where the
results of process measures are shown in data analysis table and if the
criteria is not met , corrective action is considered
examples
Monitoring and - average of customer satisfaction scores criteria 83% and the
8.2.3 Measurement result was 78% 
Process - average of delay in repaired vehicles delivery criteria less than
8days and the result was 7 days
- average of delay in putting a purchase order from storage
criteria less than 4 days and the result was 2 day
-
Non-Conforming Service control & Quality control procedure was
observed. All Q.C methods and parameters have been explained in above
Monitoring and clauses. Another evidences are:
8.2.4 Measurement of Quality Control For entering parts were checked such as
Product entering 30 Brake Discs in May-2015
entering 26 Fog light in Jun 2015 
For services Control refer to clauses 7.5.1 &7.5.2
Control of Non‐ Since the implementation of the quality management systems in the
8.3 Conforming organization, there is no any report of informing finding non-conforming
Product services in the organization.
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Based on Data analysis, Measurements S- PR84 the organization collect,

identify and analyze data to demonstrate efficiency and appropriateness
8.4 Analysis of Data 
(refer to 8.2.3) of QMS Root cause of NCs were considered.

8.5 Improvement
Organization concentrates on continual improvement by conducting
Continual
8.5.1 internal audit, process monitoring and data analysis & determining 
Improvement
quality objectives.
As in case for non-conforming service , The corrective action was to train
8.5.2 Corrective Action the repair person in fastening the hoses and hydraulic parts,
The corrective action taken after internal audit for not using the proper
pyramids and covers for seats was to control these items by supervisor 
8.5.3 Preventive Action and to explain the importance to staff, and the result was effective, at the
day of assessment there were no such issue.
Organization has not issued any preventive action yet.
By exception, we indicate the specific Strengths and weakness of the organization in light of the management system, as we perceive and seen through
processes in reference to requirements of the criteria being ascribed as these apply and relate to the assessment plan and planning of the assessment.
This aspect relates to Accreditation Body as it does to the protection of consumers in the client-organization’s role within their respective supply – chain.
Disclaimers: (1) herein, we reiterate that any suggestion or opinion that the assessment team expresses does not construe to be a contractual
requirement. (2) The degree of certainty in conclusions increases by the competence of the assessment team as well as the attestation within the
assessment protocol, values, mission and vision under which we operate for the protection of consumers, still remains a certain level of uncertainty.
Strength Weakness
environment Training Effectiveness measurment
action Request Type I Form-008 – as we indicate and that each of the RA addresses the basic four (4) questions
as seen in Form-008: N/A
action Request Type II Form-008 – as we indicate and that each of the RA addresses the basic four (4) questions
as seen in Form-008:
Effectiveness evaluation of training courses is not complete, such as 5S instruction
Observation Form-018 – with uniquely specific identification: N/A
ATL: Bijan Rajabi DATE: 3 March 2016
END of REPORT
FORM-014 – Opening Meeting Checklist FORM-009 – MS Reporting,

FORM-017 – Closing Meeting Checklist FORM-008 – RA / AR, as requires
FORM-005 – Participants of opening & closing meetings FORM-018 – OBS, as requires
FORM-004 – Assessment Plan FORM-010 – As requires, recommendation for CoR
FORM-007 – Planning onto -004, as process determined FORM-026 – Assessment documents check-sheet, optional


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BRSM

PHYSICAL LOCATION(s): Khajeh Ansari St, shahinshahr,Isfahan, Iran

Stage II Audit Date(s): 2 & 3 March 2016

NAICS (or NACE) CODE 45.11 & 45.2

Control of Documents and records Control Procedure S-PR-06has been observed.

Refer to to 7.2.1 and 8.2.1

Organization Chart (S-OCH-00) has been developed and approved by

Zahra Arabi has been Appointed as management representative in

Communication processes are executed in organization appropriately by

Management review procedure ( S-PR-05) was observed. Last

6.1 Refer to 6.2 ,6.3, 7.4 ,8.2.1

Human resources procedure and training ( S-PR6002), and

human resources and training procedure S-

5s Instruction developed SAIPA YADAK Group was available in the

Customer communication is routinely through information board on the

D & D Not Applicable ‐‐‐

All require procedure such as Repair Procedure ( S-PR95)

Storage procedure (PR72) was observed. According to the storage site

Calibration has been outsourced.

8 Measurement, Analysis and Improvement

Feedback From Customers and Complaints procedure (PR83) was

Based on Data analysis, Measurements S- PR84 the organization collect,

Effectiveness evaluation of training courses is not complete, such as 5S instruction

Observation Form-018 – with uniquely specific identification: N/A

ATL: Bijan Rajabi DATE: 3 March 2016

FORM-014 – Opening Meeting Checklist FORM-009 – MS Reporting,

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