Professional Documents
Culture Documents
BRSM
Systems:QMS ISO 9001 (2008)
Assessment Report/Checklist
Form 009
CLIENT‐ORGANIZATION (NAME): Tehran Transportation And Terminals
Organization
Assessment objectives: Attesting requirements of QMS systems have
been met in client’s management system
ASSESSMENT TEAM INFORMATION
Assessment Team Leader, ATL Zohre Fallah
Assessor 2 Rojin Bana Derkhashan
Assessor 3 Nahid Zandi
Assessor 4
Assessor 5
Assessor 6
Note: Adjusting the language within this form to the type of activity and nature of the organization is acceptable.
REFERENCE, AS
This Clause
APPLICABLE1
Has been
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We pursuit to assure that client‐organization adheres to the protection of communities and consumers. This is to
1 follow the intent to the substitution of the word “identify” to the word “determine” as part of the importance to
the processes being capable of achieving desired outputs (including consumer’s well‐being).
2 Scope of activities Transportation Services and Other Facilities about Safety and Traffic, Passengers
BRSM requires that the organization’s legal obligations and regulatory
3 Legal status
are met as part of granting certification.
4 Quality Management System
General
The organization has implemented QMS according to ISO
Requirements –
9001:2008 requirements and its legal regulation which is issued
4.1 What is the
from Road & Transportation Ministry. They have developed
implementation /
transition date?
Quality Manual (QMS-00).
FORM‐009_V4_QMS Issued: July 9, 2003 Revised: March 2013 Page 2 of 9
REFERENCE, AS
This Clause
APPLICABLE1
Has been
REFERENCE CRITERIA FOR GUIDANCE TO FOLLOW UPS – PLEASE WRITE ANNOTATION OR X TO INDICATE SPECIAL Verified,
Reference Clause ATTENTION WILL BE REQUIRE please Tick
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Quality Policy (OQP-00) was observed. The main strategies were about
increasing the service recipients satisfaction, Qualitative and quantitative
development of service centers, abiding legal regulations, increasing
5.3 Quality Policy
Qualitative and quantitative of training to staff service
recipients,increasing awareness of road/highway driving principles for
drivers.
Planning;5.4.1
Quality They have developed Quality Objectives Development and Control
Objectives/5.4.2 Procedure (PQOB04); they have determined 3 quality objectives with
5.4
quality
related steps in PQOB04-F01 such as increasing training courses for
service recipients 20% more than previous year and establishing 3 resting
management
centers in Yazd & Kerman Provinces ring roads.
system planning
5.5
The job positions have been mentioned in Organization Chart (ORC-00),
for each position there was jon description (PHRM01-F01), for example
Responsibility,
5.5.1
Authority
job descriptions of contracting and handling department responsible,
drivers complaints department responsible were observed.
Management The Managing Director has assigned the Q.A department manager as
5.5.2
Representative
management representative (Mrs. Ghadimi) by an official letter with
serial letter of 128/93/02 was observed.
5.6
5.6.1 General
According to the Management Review Procedure (PMRM01), they
conduct this meeting twice a year. The record of last management review
meeting in 8-June-15. All required inputs were discussed and the outputs
5.6.2 Review Inputs
were about reviewing functional plans of organization, purchasing new
video projector for training departments, reviewing the training material
in consultation with traffic police organization.
5.6.3 Review Output
6 Resource Management
FORM‐009_V4_QMS Issued: July 9, 2003 Revised: March 2013 Page 3 of 9
REFERENCE, AS
This Clause
APPLICABLE1
Has been
REFERENCE CRITERIA FOR GUIDANCE TO FOLLOW UPS – PLEASE WRITE ANNOTATION OR X TO INDICATE SPECIAL Verified,
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PHRM01
Competence, road freight. The record of conducted trainings in form of PHRM01-F04
6.2.2 Awareness and for traffic loads and hazardous materials was observed; training AR
Training effectiveness evaluation for traffic loads and hazardous materials &
multi-modal transport & transit were observed in form of PHRM01-F05
such as Mr. Sohrabi in traffic loads and hazardous materials course with
score of 75% and Mr. Yavari in multi-modal transport & transit with
score of 81% . the record of training effectiveness for regulation of cargo
course for Mr. Sirati was not observed.
They have developed Equipment Maintenance Procedure (PPM03) &
Fleet renewal procedure (PPRP02) in order to equipment management.
The profile of air conditioning system in form of PPRP02-F01, the profile
of organization cars/automobiles in form of PPRP02-F02 were observed.
6.3 Infrastructure Alsi the list of computers in form of PPRP02-F03 and electronic
equipment visit schedule in form of PPRP02-F04 and related record for
visiting in Apr-15 was checked. Also the record of controlling the server
room temperature in form of PPRP02-F05 for March-15 was observed.
7 Product Realization
Planning of For providing services, organization has to abide Road & Transportation
Ministry regulations such as toll roads in July-14, transit Licensing
7.1 Product
process in May-14. For all services categories they have determined a
Realization
department which executes its duties based in those regulations.
FORM‐009_V4_QMS Issued: July 9, 2003 Revised: March 2013 Page 4 of 9
REFERENCE, AS
This Clause
APPLICABLE1
Has been
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7.2 Customer‐Related Processes
Review of The records of assessing and finalizing the requests from service
recipients such as Booth rental intercity freight for beyhaghi terminal in
Requirements
7.2.2
Related to the
tehran for “javan niroo sabz” company in Apr-15, issuing transport bill
for “nasim transporting co.” in Feb-15 which were observed.
Product
They have created Comments and suggestions menu in organization
portal and installed suggestion and complaints box in organization; also
they have printed out telephone number directory list and is available for
Customer
7.2.3
Communication
all individuals. Also they have developed Responding to Complaints
Procedure (PPRT04), Responding to Shipping Companies Violations
Procedure (PPRT06) & Responding to Overload Violations Procedure
(PPRS03).
7.3 Design and Development, Excluded
7.4 Purchasing
Purchasing They have developed Purchasing & Supplier Evaluation Procedure
7.4.1 (PPU01); the responsible of this procedure is contracting and handling
Process
department. Their main duties are executing and supervision of bids and
Purchasing tenders and inquiries & monitoring actions and statements. They have
7.4.2
Information developed a list for each category of suppliers/ contractors in form of
PPU01-F01; the record of execution of Booth rental intercity freight
tender in Jan-15 for azadi terminal of Tehran & passenger terminal
Verification of cleaning tender for soffe terminal in Isfahan in March-15 were observed.
7.4.3
Purchases The record of supplier evaluation in form of PPU01-F04 have been
recorded such as “miad accounting co.” with score of 91%, “zenian sabz
Iranian” with score of 84%.
7.5 Production and Service Provision
FORM‐009_V4_QMS Issued: July 9, 2003 Revised: March 2013 Page 5 of 9
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Has been
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Validation of
Processes for
7.5.2
Production and
Excluded
Service Provision
Each service that organization provide for its client is identified by an
Identification and unique code and all related records will be registered and maintained in
7.5.3
Traceability that profile. For example issuing transport bill for “nasim transporting
co.” in Feb-15 with profile code of 93/1374652/TD was checeked.
Customer property in organization implies the data and information from
clients; organization has announced its commitment to maintain them in
Customer an appropriate manner and in any case of disclosure and destroying of
7.5.4
Property these data, they have to take appropriate action to get satisfaction of
clients. Since the implementation of QMS in organization, there is no any
complaint report about customer property.
The only item that organization has to preserve is the data for all clients
Preservation of
7.5.5
Product
and their provided services which are maintained according to the
Document & Record control Procedure (PDCM03).
Control of
Monitoring and
7.6
Measuring
Excluded
Devices
8 Measurement, Analysis and Improvement
By developing Internal Audit Procedure (PIAM02), Corrective &
Preventive Actions Procedure (PCP04), Control of Nonconforming
8.1 General Services Procedure (PNCC02), Data Analysis & Process Monitoring
Procedure (PRMB03) organization has a systematic approach to
measuring, analysis and improvement concepts.
FORM‐009_V4_QMS Issued: July 9, 2003 Revised: March 2013 Page 6 of 9
REFERENCE, AS
This Clause
APPLICABLE1
Has been
REFERENCE CRITERIA FOR GUIDANCE TO FOLLOW UPS – PLEASE WRITE ANNOTATION OR X TO INDICATE SPECIAL Verified,
Reference Clause ATTENTION WILL BE REQUIRE please Tick
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8.2 Monitoring and Measuring
They have developed Responding to Complaints Procedure (PPRT04),
Responding to Shipping Companies Violations Procedure (PPRT06),
Responding to Overload Violations Procedure (PPRS03) in order to
reduce the complaints and violation and finally increase client’s
satisfaction. The record client feedback in form of PPRT04-F04 of
“nasim transporting co.” with score of 79% & “energy dana” company
with score of 76% were observed. Also the record of complaint in form of
Customer
8.2.1
Satisfaction
PPRT04-F01 from “sabzine pakan tehran” company about delay in
issuing license extending in 07-March-15 and form of complaint
reviewing in PPRT04-F02 and complaint final report in PPRT04-F03 in
16-March-15 was observed.
The record of violation reviewing of “baspar shahrooz transporting Co.”
in Overloading in form of PPRS03-F01 in 06-June-15 and violation
review team comments in PPRS03-F02 in 14-June-15 was observed.
FORM‐009_V4_QMS Issued: July 9, 2003 Revised: March 2013 Page 7 of 9
REFERENCE, AS
This Clause
APPLICABLE1
Has been
REFERENCE CRITERIA FOR GUIDANCE TO FOLLOW UPS – PLEASE WRITE ANNOTATION OR X TO INDICATE SPECIAL Verified,
Reference Clause ATTENTION WILL BE REQUIRE please Tick
mark √
FORM‐009_V4_QMS Issued: July 9, 2003 Revised: March 2013 Page 8 of 9
By exception, we indicate the specific Strengths and weakness of the organization in light of the management system, as we perceive and seen through
processes in reference to requirements of the criteria being ascribed as these apply and relate to the assessment plan and planning of the assessment.
This aspect relates to Accreditation Body as it does to the protection of consumers in the client-organization’s role within their respective supply – chain.
Disclaimers: (1) herein, we reiterate that any suggestion or opinion that the assessment team expresses does not construe to be a contractual
requirement. (2) The degree of certainty in conclusions increases by the competence of the assessment team as well as the attestation within the
assessment protocol, values, mission and vision under which we operate for the protection of consumers, still remains a certain level of uncertainty.
Strength Weakness
action Request Type I Form-008 – as we indicate and that each of the RA addresses the basic four (4) questions
as seen in Form-008: N/A
action Request Type II Form-008 – as we indicate and that each of the RA addresses the basic four (4) questions
as seen in Form-008:
The record of training effectiveness for regulation of cargo course for Mr. Sirati was not observed.
END of REPORT