Professional Documents
Culture Documents
May 2, 2016
INTRODUCTION
Company Background
HealthServ Los Baños Medical Center was established in 2002 as an outpatient
facility offering multi-specialty and diagnostic medical services. It housed the automated
equipment and expertise necessary to conduct outpatient chemotherapy, cataract surgeries,
minor operations, and dialyses. In 2010, as the medical staff grew in number and the
equipment became modernized, HealthServ opened a three-level hospital – accredited in
2011 as a “Center of Excellence” by PhilHealth. In 2016, the building further expanded with a
modern four-floor Medical Arts Building for outpatient services.
Objectives
The study generally aims to minimize delays in room admissions and discharges.
To determine the number of servers in the Billing Department that would minimize
delay in discharge.
HEALTHSERV LOS BAÑOS SYSTEMS PROCESSING
A patient is given first aid upon arrival at the Emergency Room, and he waits
there until a bed in a room is freed up for admission. Delays of transfer may result
from waiting for laboratory results and from uncontrollable factors such as waiting for
the patient’s vital signs to stabilize and waiting for the patient to make a decision if he
wants to be admitted or not.
The patient is then admitted into a room, spending the suitable amount of time
to be cared for at the hospital. When he is deemed well enough, the consulting doctor
gives a notice of discharge, signaling that the patient may already leave. After
receiving this discharge notice, the Billing Department prepares the final complete bill
of the patient, which is paid for at the Cashier before actual discharge from the
hospital.
PRELIMINARY INPUT ANALYSIS
1. The entities would not enter the Payment and Guard locations (programming error)
2. Data gathered on the processing time of inpatients in the ER are not enough to fit a
distribution (limited data, further data gathering needed)
3. Resources are not yet utilized, thus delays from unavailability of doctors and nurses
are not yet taken into account (programming error)
Format Reference:
Bates College (2011). How to Write a Paper in Scientific Journal Style and Format. Retrieved from
http://abacus.bates.edu/~ganderso/biology/resources/writing/HTWsections.html