Which statement about Chatter posts and comments is true?

- posts to a user's profile are hidden from anyone below that user in the role hierarchy
- posts made to a user's profile are visible to all users in the organization
- updates to the chatter feed on a record are only visible to users with access to the record
- posts to a user's profile can be made private by checking the lock icon

updates to the chatter feed on a record are only visible to users with access to the record

What action is possible with a workflow task? Choose 2 answers.

- a task can be reused in multiple workflow rules
- a task can be tracked in the activity history
- a single task can be assigned to multiple users
- a task can be assigned to a Chatter Free user
a task can be reused in multiple workflow rules, a task can be tracked in the activity history

What must a system admin consider when setting up the running user for a dashboard?
Choose 2 answers.
- the running user becomes the default owner of the dashboard
- data access permissions determine what data the users can view in the source reports
- only users in the same role as the running user can view the dashboard
- the running user determines the data displayed in the components of the dashboard

data access permissions determine what data the users can view in the source reports, the running
user determines the data displayed in the components of the dashboard

When working on opportunities, sales reps at Universal Containers need to understand

how their peers have successfully managed other opportunities with comparable products,
competing against the same competitors. Which feature should a system admin use to
facilitate them? Choose 2 answers.
- big deal alerts
- chatter groups
- similar opportunities
- opportunity update reminders

chatter groups, similar opportunities

Which field type can be used as an external ID? Choose 3 answers.

- text field
- email field
- url field
- number field
- formula field
text field, email field, number field
Which user is listed in the case history related list for case changes made for assignment
and escalation rules?
- the owner of the case when the rule was triggered
- the user who created the assignment or escalation rule
- the automated case user specified in the support settings

the automated case user specified in the support settings

A system admin has created a formula field on a lead object to calculate a number. How
can the numerical value be mapped to the account record upon lead conversion?
- the lead formula field value can be mapped to a number field on the account record
- the lead formula field value can be mapped to a roll-up summary on the account record
- the lead formula field value can be mapped to a formula field on the account record
- the lead formula field value can be mapped to a standard field on the account field
the lead formula field value can be mapped to a number field on the account record

Which schedule type can be defined for a product? Choose 2 answers.

- revenue
- production
- quantity
- forecast
revenue, quantity

What task can a delegated admin perform? Choose 3 answers.

- manage users within specified roles
- create new user profiles
- reset passwords for all users
- log in as a user who has granted login access
- manage specified custom objects
manage users within specified roles, log in as a user who has granted login access, manage
specified custom objects

A system admin at Universal Containers created a custom object to capture custom

feedback. How can the admin ensure that users have access to this new object?
- add fields from the feedback object to the account page layout
- create a lookup relationship from the account page to the feedback object
- assign the feedback page layout to the appropriate user profiles
- create a role in the hierarchy to provide user access to the new pbject
assign the feedback page layout to the appropriate user profiles

A user received an error message when attempting to log into Salesforce. What is the first
step the Salesforce admin would take to troubleshoot the problem?
- reset the password
- unlock the user
- change the login IP ranges
- view the login history
view the login history

Universal Containers has segmented its customer base into two categories: High Wealth
and Retirement. High Wealth accounts should be visible to the High Wealth Sales Team
members only. Retirement accounts should be visible to all sales users. How can a system
admin meet this requirement?
- create a new record type for the High Wealth accounts and share the record type with High
Wealth team members
- create a new profile for Retirement sales team members and remove read access to High
Wealth account records
- Set the OWD sharing to public read-only and create a sharing rule to limit access to High
Wealth accounts
- set the OWD sharing to private and create a sharing rule to share Retirement accounts with all
sales users
create a new record type for the High Wealth accounts and share the record type with High
Wealth team members

When a lead is converted and an opportunity record is created, which object is related to
the new opportunity by default? Choose 2 answers.
- account
- case
- contact
- lead
account, contact

What does Salesforce authenticate before allowing a user to log in through the user
interface? Choose 3 answers.
- whether the user's profile has specified business hours
- whether the user's profile is API enabled
- whether the user's profile has IP address restrictions
- whether the user's profile has login hour restrictions
- whether the organization has trusted IP addresses
whether the user's profile has IP address restrictions, whether the user's profile has login hour
restrictions, whether the organization has trusted IP addresses

What is required to make a user an approver in the approval process?

- the user must be in the same role as the approval submitter in the role hierarchy
- the user most opt in to receive email alerts when an approval request is requested
- the user must be set up as a delegated approver
- the user must have read permission for the object in the approval process
the user must be set up as a delegated approver

What should a system admin consider when setting up Mobile Lite? Choose 2 answers.
- Mobile Lite config can be created for each user profile
- Mobile Lite must be enabled before users can install it
- Mobile Lite provides access to standard objects and dashboards
- Mobile Lite users must have a mobile license assigned to them
Mobile Lite must be enabled before users can install it, Mobile Lite provides access to standard
objects and dashboards
Which option is available to a system admin when managing passwords for Salesforce
Users? Choose 3 answers.
- admin can reset passwords for all users at once
- admins can enforce all numeric password policy
- admins can assign a password to a set of users
- admins can customize the message sent to locked-out users
- admins can grant users the "password never expires" permission
admins can reset passwords for all users at once, admins can customize the message sent to
locked-out users, admins can grant users the "password never expires" permission

A system admin created a custom object for a recruiting application to track open
positions. The admin needs to give recruiting users the ability to read, create, edit, and
delete position records. How should the admin proceed?
- modify a standard profile and enable the custom object permissions
- use an existing standard profile that will automatically have the custom object permissions
enabled
- create a custom profile and enable the custom object permissions
- use an existing custom profile that will automatically have the custom object permissions
enabled
create a custom profile and enable the custom object permissions

Match the automation rules with the order in which they are processed:
1.
2.
3.
4.
1. validation rules
2. assignment rules
3. workflow rules
4. escalation rules

Regional sales users at Universal Containers sell to both business and consumer accounts.
However, sales users are unable to see the set of stages that apply to consumer
opportunities. How can an admin correct the problem?
- remove all but one record type from the regional sales team profile
- check for a validation rule that restricts the visibility of the opportunity stages
- assign the relevant record types and sales processes to the regional sales team profile
- ensure that regional sales users are routing consumer opportunities to the appropriate approver
assign the relevant record types and sales processes to teh regional sales team profile

When should a system admin consider using the Salesforce AppExchange? Choose 2
answers.
- to find answers to Salesforce application questions
- when standard Salesforce functionality needs to be extended
- to submit ideas for Salesforce application enhancements
- when looking for pre-built custom applications and tools
when standard Salesforce functionality needs to be extended, when looking for pre-built custom
applications and tools

What action can a user with the standard system admin profile take? Choose 3 answers.
- access a log of the records a user has viewed
- delete user records
- reset all user passwords
- assign feature licenses to users
- define and assign custom profiles to users
reset all user passwords, assign feature licenses to users, define and assign custom profiles to
users

Which permission is required to convert a lead? Choose 2 answers.

- "transfer" access for leads, accounts, contacts, and opportunities
- "import leads" profile permission
- "create" and "edit" access for leads, accounts, contacts, and opportunities
- "convert leads" profile permission
"create" and "edit" access for leads, accounts, contacts, and opportunities, "convert leads" profile
permission

Criteria-based sharing rules can be created for which objects? Choose 3 answers.
- leads
- campaigns
- contacts
- opportunities
- accounts
contacts, opportunities, accounts

Which setting can a system admin control in the Salesforce user interface? Choose 3.
- enable spell checker
- enable enhanced list views
- enable customizable recent items
- enable hover details
- enable Chatter for specific users
enable spell checker, enable enhanced list views, enable hover details

Universal Containers has multiple support teams. One team handles technical support
issues and another handles billing issues. When would a system admin consider introducing
a new record type for cases? Choose 2 answers.
- when different field-level security is required
- when different record access is required
- when multiple page layouts are required
- when different picklist values are required

when multiple page layouts are required, when different picklist values are required
Which customization option is available for standard fields? Choose 3 answers.
- delete standard fields
- edit picklist values for standard fields
- change the field type of standard fields
- rename standard field labels in the user interface
- remove non-required standard fields from a page layout
edit picklist values for standard fields, rename standard field labels in the user interface, remove
non-required standard fields from a page layout

Sales managers need to view and report on sales revenue across an entire company without
having access to a custom object that tracks personal time off requests. Which permission
should a system admin enable in a custom profile to meet this requirement in a private
sharing model?
- "read for accounts"
- "view all data"
- "read for opportunities"
- "view all for opportunities"
"view for data"

Universal Containers has certain customers that must be placed on the Do Not Contact
(DNC) list. A system admin needs to ensure that sales reps do not contact these customers.
Which step should the admin take to enforce this requirement? Choose 3 answers.
- make the DNC contact records private to all sales users
- filter the DNC contacts from mass email list views shared with sales users
- select the masse email checkbox on the DNC contact record
- remove the phone number and email address fields from the contact page layout for DNC
contacts
- add the Do Not Contact field to the contact layout and make it visible for all sales user profiles
make the DNC contact records private to all sales users, filter the DNC contacts from the mass
emil list views shared with sales users, add the Do Not Contact field to the contact layout and
make it visible for all sales user profiles

Jim has logged into Salesforce. He clicks the leads ___ along the top of the screen, and then
clicks the new button. He enters a lead name, company, and demographic information, and
clicks save. Jim has created a lead ___ within the lead ___.
- object, tab, record
- tab, object, record
- object, record, tab
- tab, record, object
tab, record, object
Which of the following is NOT a standard object?
- campaign
- opportunity
- sale
- contract
sale
Which of the following is NOT a standard Salesforce application? Select all that apply.
- Call Center
- Accounts
- Marketing
- Invoices
accounts, invoices

Susan navigates to the leads tab and selects "Unread Leads" from the drop down menu,
and is presented with a series of lead records. "Unread Leads" is an example of which of
the following?
- report
- dashboard
- list view
- record
list view

Bob is a Salesforce system admin. He creates a sandbox to test a feature that will require
activation. Bob submits a case to Salesforce support from the production environment.
Support requests the org ID of the environment that Bob would like the feature activated
within. Bob can provide support the production org ID, as the sandbox and production org
IDs will match.
- only in the case where the sandbox created is a developer sandbox
- only in the case where the sandbox created is a full sandbox
- Yes, the production org ID will always match the org ID of its sandboxes
- No, the production org ID will never match the org ID of any of its sandboxes
No, the production org ID will never match the org ID of any of its sandboxes

Jenny is a Salesforce.com admin for Inspired Products, Inc. (IPI). IPI's fiscal quarters are
comprised of two four week months, and one five week month, beginning in January. IPI
would like to report on their opportunity pipeline segmented by fiscal quarter. What does
Jenny need to consider when configuring Salesforce?
- standard fiscal years can be configured to suit IPI's needs
- custom fiscal years must be configured to suit IPI's needs. Once enabled, custom fiscal years
CANNOT be disabled.
- fiscal year config is not required
custom fiscal years must be configured to suit IPI's needs. Once enabled, custom fiscal years
CANNOT be disabled.

IPI support has office hours Mon-Sun 8a-8p but does not work Christmas, Thanksgiving,
and several other holidays throughout the year. Cases are escalated according to working
hours within the organization. How should this be configured in Salesforce? Select all that
apply.
- Business hours must be configured to define the working hours Mon-Sun, 8a-8p
- Salesforce automatically adds holidays, simply select all that apply
- a recurring holiday must be added for each holiday and associated to the appropriate business
hours
- configuration of business hours and holidays is not required

Business hours must be configured to define the working hours Mon-Sun, 8a-8p, a
recurring holiday must be added for each holiday and associated to the appropriate
business hours
Dan creates an opportunity record and then associates a Powerpoint deck to the
opportunity via Chatter. The opportunity record impacts ___ storage, while the
Powerpoint deck impacts ___ storage.
- data, file
- file, data
- record, data
- record, file
data, file

Mary is a sales rep that travels extensively. She states that she consistently uses the same
web browser on the same laptop, yet is still frequently prompted for computer activation.
What could cause this to happen?
- this is normal and expected behavior
- Mary's computer web browser is not storing cookies properly
- the trusted IP ranges for Salesforce are improperly configured
- the login IP ranges for Salesforce are improperly configured
Mary's computer web browser is not storing cookies properly

Jim is a traveling sales rep and has just landed from a cross-country flight. He views his
calendar in Salesforce and notices that his calendar appointments are displaying several
hours off. What is likely the cause?
- the locale on Jim's user record is set incorrectly
- the Salesforce org's time zone needs to be changed to reflect the change in time zone
- the time zone on Jim's user record needs to be updated to reflect the change in time zone
- Jim needs to update the time zone on his laptop to reflect the change in time zone
the time zone on Jim's user record needs to be updated to reflect the change in time zone

You are the Salesforce admin for a US-based company with a satellite office in Berlin. The
Berlin office does not currently use Salesforce, but is scheduled to begin within the next few
months. In order for the Berlin office to be effective, they will need to view Salesforce in
German and enter currency amounts in Euros. The US office must be able to report all
opportunities in US dollar amounts. A static conversion rate between USD and EUR is
acceptable for launch. What do you need to consider for this implementation? Select 3.
- multiple currencies must be enabled prior to establishing conversion rates between currencies
- translation must be configured for custom objects, tabs, fields, and picklist values
- enabling multiple currencies will require feature activation. Feature activation can take several
days to complete, and should be worked into the project plan accordingly.
- advanced currency management with dated exchange rates is required
multiple currencies must be enabled prior to establishing conversion rates between currencies,
translation must be configured for custom objects, tabs, fields, and picklist values, enabling
multiple currencies will require feature activation. Feature activation can take several days to
complete, and should be worked into the project plan accordingly.

The VP of customer service is concerned that customer service reps can access Salesforce
data from their homes. She would like to limit all customer service reps to accessing
Salesforce only while they are at work. As the Salesforce admins, what steps can you take
to ensure that the customer service reps can access Salesforce only from within the
company?
- add the company's public IP range(s) to the list of Trusted IP ranges
- add the company's public IP range(s) to the list of Login IP ranges on the customer service reps'
profile
- configured Login Hours on the company information page
- add the company's public IP range(s) to the list of Trusted IP ranges on the customer service
reps' profile
add the company's public IP range(s) to the list of Login IP ranges on the customer service reps'
profile

The marketing team, several (but not all) executive users, and several (but not all) users
from sales ops should be granted the ability to access several list views and a report folder.
As the Salesforce admin, how would you structure access?
- specify the named users and roles within the sharing criteria for each list view and the report
folder
- create a new role and assign each user to this role. Specify this role within the sharing criteria
for each list view and the report folder
- create a new public group and assign each user to this group. Specify the public group within
the sharing criteria for each list view and the folder report.
- Create a new permission set and assign each user to the permission set. Specify access to the
list views and report folder within the permission set.
create a new public group and assign each user to this group. Specify the public group within the
sharing criteria for each list view and the report folder.

The operations team uses a field on account called "Delinquency Status" to indicate when
an account is behind on payment. This field should be visible to only the following users:
- the entire finance team
- all sales managers
- 2 named users of the 75 sales reps

What is the best way to implement this scenario?

- grant field-level visibility to the Delinquency Status to the finance team, sales manager, and
sales reps via role
- grant field-level visibility to the Delinquency Status field to the finance team, sales manager,
and sales reps via permission set
- grant field-level visibility to the Delinquency Status field to the finance team, sales manager,
and sales rep profiles
- grant field-level visibility to the Delinquency Status field to the finance team and sales manager
profiles. Grant field-level visibility to the Delinquency Status field to the two sales reps via
permission set.
Grant field-level visibility to the Delinquency Status field to the finance team and sales manager
profiles. Grant-field level visibility to the Delinquency Status field to the two sales reps via
permission set.

Customer service reps must be able to create cases and edit cases that they own. However,
they should not be able to view cases owned by any other users. Org-wide defaults for the
case object must be set to which of the following?
- public read/write
- public read only
- private
- not visible
Private

Julie and Jim are both sales reps in your organization and are collaborating on an account
"Squared Wireless." Jim currently owns the account, and Julie cannot view the record in
Salesforce. Jim would like for Julie to have the ability to view and edit the "Squared
Wireless" account record. All other account records owned by Jim should remain not
visible to Julie. Account collaboration is rare within your organization. Julie and Jim are
assigned the same role and profile. How can this be solved in Salesforce?
- instruct Jim to manually share the account record
- create a criteria-based sharing rule to grant access to records as needed
- set the org-wide defaults for accounts to read only
- add Julie and Jim to a public group "Sales Collaboration." Create a sharing rule that grants
members of "Sales Collab" read/write access to account records owned by users in "Sales
Collab."
instruct Jim to manually share the account record

The inside sales team must have the ability to create and edit opportunities. Each user
within the inside sales team must only be able to view records that they own (Inside Sales
User A should not be able to view Inside Sales User B's opportunities). The outside sales
team must have the ability to create and edit opportunities and to view opportunities
owned by users within both the inside and outside sales teams. How should this be
configured in Salesforce? Select all that apply.

- configure org-wide defaults for opportunity to read only

- configure OWD for opportunity to private
- create a sharing rule: prevent the inside sales team from viewing records owned by the outside
sales team
- Create a sharing rule: the outside sales team will be granted read access to opportunities owned
by the inside sales team
- create a sharing rule: the outside sales team will be granted read access to opportunities owned
by the outside sales team
- create two roles: one for the inside sales tea and one for the outside sales team
configure OWD for opportunity to private; Create a sharing rule: the outside sales team will be
granted read access to opportunities owned by the inside sales team; create a sharing rule: the
outside sales team will be granted read access to opportunities owned by the outside sales team;
create two roles: one for the inside sales tea and one for the outside sales team

The OWD for oppty. are set to read only. A custom field Commission has been added to the
oppty. Each user should be able to view this field for records that they own, but not for
records they do not own. How can this be accomplished using Salesforce security config?
- set field-level security to read only on the Commission field for the appropriate profiles
- Set field-level security to hidden on the Commission field for the appropriate profiles
- set field-level security to hidden on the Commission field for the appropriate profiles, and
create sharing rules to grant access to users to view the Commission field on records they own
- set field-level security to hidden on the Commission field for the appropriate profiles, and
create permission sets to grant access to users to view the Commission field on records they own
- this scenario cannot be solved using only Salesforce security config
this scenario cannot be solved using only Salesforce security config
Oppty. to account is a ___ to ___ relationship.
- many, many
- many, one
- one, many
- one, one
many, one
Permission set to User is a ___ to ___ relationship.
- one, one
- many, one
- one, many
- many, many
many, many