PROJECT MANAGEMENT


COURSE 7 : PROJECT QUALITY MANAGEMENT

G.N. Sandhy Widyasthana

widyasthana@gmail.com
 Activity Resources
Table 3-1. Project Management Process Groups and Knowledge Areas Mapping
6.4 Estimate
Activity Durations
6.5 Develop
Schedule Project Management Process Groups

7. Project Cost Initiating 7.1 Estimate

Planning Executing 7.3Monitoring
Control Costs Closing
Knowledge Areas
Management Process CostsProcess Process & Controlling Process
Group 7.2 Determine
Group Group Process Group Group
Budget
8.
4. Project
Project 4.1 Develop 4.2
8.1 Develop
Plan Quality 4.3
8.2 Direct
Performand 8.3 Monitor
4.4 Perform and 4.6 Close Project
Quality
Integration Project Charter Project Manage Project
Quality Assurance Quality Control
Control Project or Phase
Management
Management Management Plan Execution Work
4.5 Perform
9.2 Acquire Integrated Change
9. Project 9.1 Develop
Project Team Control
Human Resource Human Resource
Management PlanCollect
5.1 9.3 Develop
5. Project Scope Project Team 5.4 Verify Scope
Management Requirements 5.5 Control Scope
9.4 Manage
❖ 8.1 Plan Quality – The Process of identifying
5.2 Define Scope quality requirements
Project Team and /or standards for
5.3 Create WBS
the project and
10. Project
product, and
10.1 Identify
documenting
10.2 Plan
how the 10.5
10.3 Distribute project
Reportwill demonstrate compliance
6. Project Time 6.1 Define 6.6 Control
Communications Stakeholders
Communications Information Performance
Management Activities Schedule
8.2 Perform Quality Assurance
❖ Management – The process of auditing the quality requirements and
6.2 Sequence
10.4 Manage
Stakeholder
Activities measurements
the results from quality control Expectations to ensure appropriate quality standards
6.3 Estimate
11. and
Projectoperational definitions
11.1are used
Activity Resources
Plan Risk 11.6 Monitor and
Risk
Management 6.4 Estimate
Management Control Risks
Activity
❖ 8.3 Perform Quality Control
6.5
– Durations
11.2 Identify
The process of monitoring and recording results of
Develop
Risks
executing the quality activities
Schedule to assess performance and recommend necessary
11.3 Perform
Qualitative Risk
changes
7. Project Cost 7.1 Estimate
Analysis 7.3 Control Costs
Management Costs
11.4 Perform
7.2 Determine
Quantitative Risk
Budget
Analysis
8. Project 11.5 Plan Risk 8.2 Perform 8.3 Perform
8.1 Plan Quality
Quality Responses Quality Assurance Quality Control
Management
12. Project 12.1 Plan 12.2 Conduct 12.3 Administer 12.4 Close
Procurement Procurements Procurements Procurements Procurements
Management
9. Project 9.1 Develop 9.2 Acquire
 Precision vs Accuracy

❖ Precision means the value of repeated measurements

are clustered and have little scatter
❖ Accuracy means that the measured value is very close to
the true value.
 Plan Quality

❖ Process of identifying quality requirements and/or

standards for the project and product, and documeting
how the project will demonstrate compliance
Cost Of Quality
Control Chart
 Quality Assurance

❖ Process of auditing the quality requirements and the

results from quality control measurements to ensurea
appropriate quality standards and operational
definitions are used
 Quality Control

❖ Process of monitoring and recording results of executing

the quality activities to assess performance and
recommend necessary changes
 Terms in Quality Control
❖ Prevention (keeping errors out of the process)
❖ Inspection (keeping errors out of the hands of customer)
❖ Attribute Sampling (the result either conforms or does not
conform)
❖ Variables Sampling (the result is rated on a continous scale that
measure the degree of conformity)
❖ Tolerance (specified range of acceptable result)
❖ Control Limits (thresholds, which can indicate whether the
process is out of control)
 Cause & Effect Diagram

(Fishbone or Ishikawa Diagram)
Histogram
Pareto Diagram (80/20 law)
Scatter Diagram
 Reference

❖ PM BOK, Project Management Body Of Knowledge

Fourth Edition, Project Management Institute
 `
Develop cause effect diagram for Dayeuh Kolot Flood
case, minimum three level of depth