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Histogram
Pareto Diagram
Ishikawa Diagram
Control Chart
Nicola Ergo
Histogram
Frequency 4
0
x1 x2 x3 x4 x5 x6
Variables
The vertical axis represents the frequency, that is the number of cases per unit of
the variable on the horizontal axis.
The horizontal axis represents the different variables that characterize the entire
range of values.
Slide 2
Histogram
To construct a histogram:
• the first step is to divide the entire range of values into a series of intervals
and then count how many values fall into each interval; the intervals are
usually specified as consecutive, non-overlapping, they must be adjacent and
are usually equal size;
• the second step is to erect a rectangle over the interval with height
proportional to the frequency, so as to show the number of cases in each
interval.
Slide 3
Histogram
Example:
You measure the height of every tree in the orchard in centimeters (cm).
The heights vary from 100 cm to 340 cm.
You decide to put the results into groups of 50 cm:
• the 100 to just below 150 cm range;
• the 150 to just below 200 cm range;
• etc...
So a tree that is 260 cm tall is added to the "250-300" range.
Slide 4
Pareto Diagram
A Pareto Diagram is a type of chart that contains both bars and a line graph,
where individual values are represented in descending order by bars, and the
cumulative total is represented by the line.
Slide 5
Pareto Diagram
The left vertical axis is the frequency of occurrence, but it can alternatively
represent cost or another important unit of measure.
The right vertical axis is the cumulative percentage of the total number of
occurrences, total cost, or total of the particular unit of measure.
Example:
XYZ Clothing Store was seeing a steady decline in business. Before the manager
did a customer survey.
By collecting data and displaying it in a Pareto chart, the manager could see
which variables were having the most influence.
Slide 7
Pareto Diagram
Slide 8
Ishikawa Diagram
Purpose: to break down (in successive layers of detail) root causes that
potentially contribute to a particular effect.
Slide 9
Ishikawa Diagram
Common uses of the Ishikawa diagram are product design and quality defect
prevention to identify potential factors causing an overall effect. Each cause or
reason for imperfection is a source of variation. Causes are usually grouped into
major categories to identify these sources of variation.
• create a backbone for the fish (straight line which leads to the head);
• identify at least four “causes” that contribute to the problem; connect these
four causes with arrows to the spine; these will create the first bones of the
fish;
• continue breaking down each cause until the root causes have been
identified.
Slide 11
Ishikawa Diagram
Example:
this example illustrates how a group might begin a “fish diagram” to identify all
the possible reasons a web site went down in order to discover the root cause.
Slide 12
Control Chart
The control chart is a graph used to study how a process changes over time.
Data are plotted in time order. A control chart always has:
Slide 14
Control Chart
1. determine the appropriate time period for collecting and plotting data;
Controlled Variation
Controlled variation is characterized by a
stable and consistent pattern of
variation over time, and is associated
with common causes. A process
operating with controlled variation has
an outcome that is predictable within
the bounds of the control limits.
Uncontrolled Variation
Uncontrolled variation is characterized
by variation that changes over time and
is associated with special causes. The
outcomes of this process are
unpredictable.
Slide 16
Control Chart
Example:
Slide 17
Control Chart
The next step is to calculate the average fraction defective p̄ . To determine the
average, we add up all the np values and divide by the sum of all the n values.
The sum of the np values is 239; the sum of the n values is 1000. The average is
then calculated as shown below.
The next step is to determine the average subgroup size n̄ . Since the subgroup
size is constant, the average subgroup size is 100. This average calculation is
shown in the second equation where k is the number of subgroups. The next
step is to calculate the control limits. The control limits calculations are shown
below.
Slide 18
Control Chart
Slide 19
Control Chart
Conclusion:
We have examined the variation in the % of invoices with errors from day to
day.
• On average, each day will have about 24% of the invoices with errors. Some
days it may be as high as 30% or as low as 20%. Only common causes of
variation are present.
• The process is in statistical control because all the values are within the UCL
and the LCL. This means that the process is consistent and predictable.
Note that this does not mean that the process is acceptable. Having 24% of
invoices with errors is not acceptable. The next step is to apply a problem-
solving model to reduce the number of errors. You should be using a Pareto
diagram with this control chart. The Pareto diagram is used to determine the
reason for errors and the frequency with which they occur.
Slide 20