Ritwick Goswami

Business Analyst
+91-9632541414 Date of Birth: 2nd May
1980

ritwick80@gmail.com

Bangalore

INTRODUCTION
Certified Healthcare professional with a Post Graduate Diploma in Management seeking an
opportunity to address the ever increasing cost, quality and access issues of the healthcare
industry leveraging on my knowledge of Payer domain and my belief that Health plans should be
more patient-centric, value-based, accountable, affordable and sustainable. Area of interest is
Business Intelligence and Analytics.

PROFESSIONAL PROFILE
Over four and half years of experience in Healthcare (IT) and Manufacturing domains
Two plus years of experience in Healthcare as a Business Analyst
Post Graduate Diploma in Management
In depth knowledge of US Payer Domain in Healthcare
Well versed in Use case methodology and exposed to Product development
Certified Healthcare Professional (AHM 250)
Excellent presentation & interpersonal skills

PROFESSIONAL EXPERIENCE
Cognizant Technology Solutions Inc.
Role: Business Analyst
April 2008-Till date

Cognizant Business Consulting

Part of Cognizant Business Consulting-Healthcare Group, an organizational initiative to
standardize and centralize business initiatives, develop domain competencies and provide a
business perspective to engagements.
Key Achievements:
Product development: Hosted End-to-end Analytics Platform targeted at Small & Medium
sized Payers
• Part of the core team involved in developing a hosted analytics platform which can be
leveraged by payers, as part of Cognizants strategy of Non-linear revenue model
• Wrote the Business Requirement Document and captured requirements for Key
Performance Indicators and Dashboard features like UI, different levels of views,
personalization etc.
• Created the mapping of the KPIs with the Logical Data Model, providing the logic for
calculation
• Involved in designing a KPI Staging Database to reduce run time calculation
• Created marketing collaterals to generate visibility of product amongst the SMB payer
segment
 Assessment: Provider Portal assessment for BCNEPA
• Created a detailed assessment framework for Provider portal including functional and
non functional requirements and delivered a detailed benchmarking report to client
Business Process Modeling
• Created a Drill down Claims Business process model highlighting potential areas for
leveraging third party expertise, which was used by Consulting team for proactive
client presentations
US Payer Market opportunity analysis to recommend future investment areas to executive
management
• Provided decision filters in terms of potential market size, CAGR, existing products,
partnership/acquisition options, leveraging existing solutions etc.
• Involved drawing intelligent inferences from leading analyst reports & opinions and
Interacting with client facing teams to gauge spend areas and identify common
ground
• Prepared Business cases for Healthcare Analytics and Payer portals which were
presented to executive management-The go ahead for the Hosted Analytics Platform
was an outcome of this exercise
Business Development: Part of the core team that successfully responded to a 100 million
dollar RFP for Walgreens-the second largest US drugstore chain
• Analyzed the Application Portfolio, deriving inferences to drive the Solution approach
and identify opportunities for Rationalization
Responsibilities:
Provide domain understanding and specify requirements from a business standpoint
Business Process Modeling
Business Development- Responding to RFPs & RFIs
Create Client Presentations and Marketing collaterals
Moderate research on Industry trends

Client: WellPoint
The project involved migrating and adding additional features to WellPoint’s Medicare Enrollment
System for enrolling Medicare Part C & D members
Responsibilities & Achievements:
• Analyzed business processes & interacted with multiple stakeholders
• Identified, researched, defined & documented the business processes required for the
system by preparing the Business Requirement Document and Use cases
• Ensured that the development team understands the business process and functional
specifications
Hindustan Unilever Limited December
2002-April 2005
Role: Production Officer
Key Achievements:
Key member of the team involved in commissioning of Toothpaste Plant at PP NESA
Reduced changeover time for Tube lines from 300+ minutes to 100- minutes using SMED
analysis
Responsibilities:
Oversaw production activities of sixty workmen to deliver planned output with desired
quality level
Actively involved in rolling out of Total Productive Maintenance activities
Successfully led a very young and inexperienced team of workmen, fostering an
environment of openness and lowering hierarchical barriers
ACADEMICS
Qualification Institution Year of passing Grades
PGDM Goa Institute of Management 2008 5.21/8 GPA
(Marketing/Finance)

B.E (Mechanical) Assam Engineering College 2002 74.5%

PROFESSIONAL CERTIFICATIONS
AHM 250 certified, conducted by The Academy for Healthcare Management and America’s Health
Insurance Plan