Professional Documents
Culture Documents
PROCESS
MANAGEMENT
ACCOUNTABILITY
ACTION ORIENTED
PERSPECTIVE
INNOVATION
DEALING WITH
AMBIGUITY
ETHICS AND
VALUES
INTEGRITY
INTEGRITY AND
TRUST
CUSTOMER FOCUS
RESPECT
WORK LIFE
BALANCE
PROBLEM SOLVING
PASSION
BUILDING
EFFECTIVE TEAMS
DEVELOPING
OTHERS
TEAMWORK
INTERPERSONAL
SAVVY
Good at figuring out the processes necessary to get things done; knows how to organize people and activities; understands
separate and combine tasks into efficient work flow; knows what to measure and how to measure it; can see opportunities
synergy and integration where others can’t; can simplify complex processes; gets more out of fewer resources.
Enjoys working hard; is action oriented and full of energy for the things he/she sees as challenging; not fearful of acting wit
minimum of planning; seizes more opportunities than others.
Looks toward the broadest possible view of an issue/challenge; has broad-ranging personal and business interests and
pursuits; can easily pose future scenarios; can think globally; can discuss multiple aspects and impacts of issues and projec
them into the future.
Can effectively cope with change; can shift gears comfortably; can decide and act without having the total picture; isn’t ups
things are up in the air; doesn’t have to finish things before moving on; can comfortably handle risk and uncertainty.
Adheres to an appropriate (for the setting) and effective set of core values and beliefs during both good and bad times; act
with those values; rewards the right values and disapproves of others; practices what he/she preaches.
Is widely trusted; is seen as a direct, truthful individual; can present the unvarnished truth in an appropriate and helpful m
keeps confidences; admits mistakes; doesn’t misrepresent him/herself for personal gain.
Is dedicated to meeting the expectations and requirements of internal and external customers; gets first-hand customer inf
and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective rel
with customers and gains their trust and respect.
Maintains a conscious balance between work and personal life so that one doesn’t dominate the other; is not one-dimensi
knows how to attend to both; gets what he/she wants from both.
Uses rigorous logic and methods to solve difficult problems with effective solutions; probes all fruitful sources for answers;
hidden problems; is excellent at honest analysis; looks beyond the obvious and doesn’t stop at the first answers.
Blends people into teams when needed; creates strong morale and spirit in his/her team; shares wins and successes; foster
dialogue; lets people finish and be responsible for their work; defines success in terms of the whole team; creates a feeling
belonging in the team.
Provides challenging and stretching tasks and assignments; holds frequent development discussions; is aware of each perso
goals; constructs compelling development plans and executes them; pushes people to accept developmental moves; will ta
those who need help and further development; cooperates with the developmental system in the organization; is a people
Relates well to all kinds of people—up, down, and sideways, inside and outside the organization; builds appropriate rappor
Has the functional and technical knowledge and skills to do the job at a high level of accomplishment.
Has the functional and technical knowledge and skills to do the job at a high level of accomplishment.
Behavioral Indicator Theme Items