Excellence Area Goal Name

Delivery Excellence On-Time Delivery

Delivery Excellence Quality of Delivery

Delivery Excellence Independence

Delivery Excellence Knowledge Management

Operations Excellence Process Adherence

Operations Excellence Status Reporting

People Excellence Self-Development

People Excellence Knowledge Sharing Sessions

Goal Description
On-Time delivery of Change Requests /
Resolve iMRO incidents within Service Levels as defined in the SLA
Customer satisfaction by means of correct delivery of Change Requests/correct resolution
of issues, ensuring they are accepted by Customer
- % of Delivery First Time Right/ Defect Removal Effectiveness %

Manage own workload, identify and escalate to Lead Consultant where the timeline is
either too long or too short
Prepare Artifacts for ease of KT, enabling other People to work Independent

Compliant to defined process norms

Timely and Accurate and Comprehensive/highlighting Risks/Issues

Undertake CDP in Consultation with CDM/Register and complete Technical/Behavioural

Trainings/Certifications to enhance Skills

Effectively Participating in Discussions with Teams to enhance domain knowledge

Target Weight
>90% achievement of Milestones 20

>90% First Time Right Delivery 20

100% Independence 10

Quality Deliverables as an output of every 10

assignation
Zero NCs on process adherence 10
On-Time Reporting as per agreement 10

Minimum one additional 10

relevantTechnical/Behavioural
Certification/Trainings in addition to whatever
Capability guidelines

Minimum One Knowledge Sharing Session/half 10

Yearly
Excellence Area Goal Name
Delivery Excellence On-Time Delivery

Delivery Excellence Quality of Delivery

Delivery Excellence Monitoring/Supervising

Delivery Excellence Knowledge Management

Delivery Excellence Scalable and Elegant Solutions

Financial Excellence Productivity Improvement

Operations Excellence Status Reporting
Operations Excellence Process Adherence
People Excellence Self-Development

People Excellence Mentoring

People Excellence Knowledge Sharing Sessions

People Excellence Staffing and Staff Development

Goal Description
On-Time delivery of Change Requests /
Resolve iMRO incidents within Service Levels as defined in the SLA
Customer satisfaction by means of correct delivery of Change
Requests/correct resolution of issues, ensuring they are accepted by
Customer
- % of Delivery First Time Right/ Defect Removal Effectiveness %

Planning Sheets Creations/Sprints and Schedule Adherence

Manage the Team's workload, identify and escalate to Reporting Manager
where the timeline is either too long or too short

Prepare Artifacts for ease of KT, enabling other People to work Independent

Re-usable Components created and used that can save future efforts

Estimated Vs Actual Efforts/Work Hours Spent

Timely and Accurate and Comprehensive/highlighting Risks/Issues
Compliant to defined process norms
Undertake CDP in Consultation with CDM/Register and complete
Technical/Behavioural Trainings/Certifications to enhance Skills

Fresher Billing/Deployment Index

Effectively Leading Discussions with Teams to enhance domain knowledge

Contribution in hiring, training, and productivity of new resources

Target Weight
100% achievement of Milestones 15

>90% First Time Right Delivery 15

>90% schedule Adherence/Agile Methodology 10

Quality Deliverables as an output of every 5

assignation
Minimum 5 re-usable components 5

At least 10% saving on Estimated Vs Actuals 10

Zero NCs with agreed Reporting Requirements 10
Zero NCs on process adherence 10
Minimum one additional 5
relevantTechnical/Behavioural
Certification/Trainings in addition to whatever
Capability guidelines

Minimum 3 new resources to be 5

Mentored/developed with Planned Approach
Minimum One Knowledge Sharing Session/Quarter , 5
White Papers , Knowledge Papers, Presentations on
New Dimensions

Minimum Participation in 2 Capability Driven Events 5