Introduction:

Shodha motors Pvt. Ltd., is the exclusive 3S dealership of Toyota Kirloskar

Motors Ltd. 3S Stands for sales, service and spare parts under one roof is
Toyota‘s unique Approach to customer care and service.
Shodha Toyota is one of the first of its kind in Hubli, similar to other
Toyota dealership in India, meeting Toyota international standards. It is fully
equipped with all tools, Equipments and spare parts, from the day of
commencement of its operations. Mr. Yamazaki Managing Director, Toyota
Kirloskar Motors Ltd., in the presence of the honorable Minister for large and
medium industries, Govt of Karnataka Mr. .R V Deshpande , the deputy
managing director of TKML ,Mr.K.K Swami ,and director of marketing TKML ,
Mr. S. Aoki , inaugurated Shodha TOYOTA on 28th April 2001 .

Shodha Toyota Consist of the Following Board of Directors

Managing Director : Mr. Prasad Deshpande

CEO : Mr. Ganesh kumar
Director : Mrs.Prakash naik , Kalpana Naik
Director : Mrs. Meghana Deshpande

Qualis is a quality proven multi purpose vehicle, which was launched in the
year 2000. The organization has a strong sales team, which sells more than 30
Vehicles in a month. It also conducts various promotional activities as and
when required. The service is also not weak in serving the vehicles. Minimum
10 vehicles per Day come for service. The service team provides a satisfactory
service to the customers. This can be verify by Customer Relation Officer who
is always in touch with the customer and follows up the customers which
includes both purchased as well as serviced one. The Organization believes in ‘’
KAIZEN’’ (continuous improvement) Principle. where in each individual and
process has to improve continuously. Shodha Toyota is ISO certified company,
which speaks about the standard Working conditions.
 CONTACT US

Shodha Motors Pvt Ltd

Opp.KSFC
Hubli Dharwad Road
(NH4)
Rayapur
Hubli-580 002

Telephone:
+91-83-6222-5001/2/ 3

Fax:
+91-83-6222-5004

E-mail:
sales@shodhatoyota.com

ROAD MAP
DEALER PRINCIPAL

Mr. Prasad Deshpande

DEALER MISSION
"Total customer satisfaction is our mission". To achieve this we will
always strive to improve processes continuously and deliver quality
service as per customer needs and thus build "Customer for Life".
 By Integrating sales, after-sales service and service parts storage in a
single convenient location, 3S dealers contribute to the High level of
quality associated with Toyota throughout the World.

CONTACT PERSON

Mr. Ganesh Kumar Mr. Govind Govannavar Mrs.Shilpa Jatteppanavar

CEO Head - Customer Service Manager - Customer Relations
Mobile: +91-99728-44388 Mobile: +91-99728-44577 Mobile: +91-97313-98003
 Innova
Innovating to provide All you desire:
TOYOTA KNOWS THE ROADS OF THE
WORLD. This unmatched expertise and
experience has been combined with a deep
understanding of what owners look for in
their cars to give shape to a never-before
automobile, The Toyota Innova. The Innova
is a result of a unique process that has
broken new grounds in the way
automobiles are created. The Innova brings
together qualities never before seen
together in an automobile. Fantastic ride
quality and luxury coupled with versatile
space; superior performance and driving
pleasure with world class safety, advanced
styling with solid durability..

Prado
Go Ahead and Conquer them all. Other
cars will slow down and give way. The
SUV..Ultimate from Toyota. An absolute
powerhouse that goes to any extreme. With
sculpted looks, spoiling comfort and
thrilling features. City lanes or jungle trals.
Gushing streams or rushing traffic. On
road or off it. On your Land Cruiser
Prado..go ahead, conquer them all....

Camry
Toyota's flagship Prestige sedan. It delivers
the highest standards of driving refinement
and performance. The Camry's spacious,
luxurious and quite cabin has a finely
crafted interior that provide unparalleled
comfort. The driver and passengers are
provided with an array of thoughtful
amenitities designed for....

Corolla Altis
Once in a lifetime comes a car that
redefines luxury and style. Which
looks and feels like it belongs to a
class above. And provides a driving
experience so far beyond anything
you’ve experienced, that you’ll either
be overcome with awe, or stunned
by envy. The all-new Corolla Altis.
TOYOTA COMPANY MARKETING AREA

1) DAVANGERI 7) BAGALAKOT

2) HAVERI 8) RAICHURE

3) BALLARI 9) GADAG

4) DHARWAD 10) BIJAPUR

5) BELGAUM 11) GULBURGA

6) KOPPAL 12) BIDAR

TOUCH POINTS FOR THE CUSTOMER

Toyota company : First touch point is showroom, while the customer will
coming the showroom first security will well come them, and well great them
then second point is while the customer entering the showroom the company
employees will well come them and well greeting them very well, and tee, copy
will give them and employees will do request to the customer to sit on the chair
they will have chair salesman will explain about product, and another one
very important customer touch point is company have beautiful girls, these
girls will also well come them great them and will explain about which product
they have. And will give them quotation to the customer about which product
they have chosen. Then sales person and tally calling team keep touch with
them.
The Mission statement of Shodha Toyota
“Total customer satisfaction is our mission. To achieve this we will always
strive to improve processes continuously and deliver quality service as per
customer needs and thus build Customer for Life’’.

Objectives for Shodha Toyota

* To understand & define customer vehicle requirements clearly and executing
the order as per the sales Process so as to achieve 100%customer
satisfaction.

* To procure spare parts and materials from approved suppliers and keep
optimum stock levels so as that Customer requirement fulfilled.
* To understand and define customer service needs clearly and executing them
as per service process so as to Achieve 100% customer satisfaction.
* To allocate work competent personal and improve their competence level
through effective training.
* To improve process continuously at every opportunity.
* To maintain pressure environment, hygienic facilities and clean atmosphere
with an aim to serve people and Society.
* To meet the requirements of all interested parties’ viz., suppliers, directors,
employees, Toyota kirlosker motor Ltd., suppliers and statutory and
regulatory bodies with en aim to enhance stockholder satisfaction.

The Human Resource Department governs the activities of

 Recruitment
 Selection
 Training and development
The Organization conducts strong in house training programmes for new as
(200903) well as presently working employees.

Strength of the organization:

The organization has strength of minimum 80 employees, which varies
according to the requirement.

Working hours of employment

In Shodha Toyota, the employees work for eight hours per day and enjoy
holiday on Sundays.

 Service 9:00am To 6:00pm

 Sales 9:00am To 6:30pm
 Admin & Finance 10:00am To 7:00pm

Sunday will be a holiday.

Canteen Facility
The employees as well as customer can enjoy the food (veg & non-veg) in
organization it self. Shodha Toyota has a canteen facility where in the employee
gets subsidized food where as customer get the same thing at a cheaper rate.

Toyota Corolla

Corolla with its superior design and features are fully loaded with
luxurious interior. Interior of this car include leather upholstery,
two tone color scheme, wood grain central console, lumbar support,
elevated seating, superior cooling, 6 CD play audio system,
premium sound, audio controls on steering wheel etc. Safety
features include dependable airbags, collision test, safe brake pedal
design, 3 point ELR/ALR seat belts etc.

It includes the following models:

 Corolla 1.8 E
 Corolla 1.8 G

 Corolla 1.8 J

 Corolla Altis
 Corolla 1.8 E

It has special features like 5 M/T, Fabric or leather seat, wood grain
panel, fog lamp, 6 speaker, in dash 6 CD changer, silhouette meter
etc.

View Technical Specification of Corolla 1.8E

TECHNICAL SPECIFICATIONS OF TOYOTA INNOVA

Grade E G V

Model G1 G4
Code

Seating 7S 8S 8S 8S7S8S 8S7S8S

Capacity

Engine Diesel Petrol Diesel PetrolDiesel PetrolDiesel

DIMENSI
ONS
Corolla 1.8 G
Overall L 4555 mm x 1770 mm x 1750 mm
x W xWith
H all the features in Corolla 1.8G, it has special feature like 4
A/T.
Wheel 2750 mm
Base View Technical Specification of Corolla 1.8G

Minimum 176 mm
Ground
Corolla 1.8 J
Clearance

It has special features like 5 M/T, fabric

Minimum 5.4 seat,
m manual air-
conditioning, AM/FM radio/cassette, 4speaker, analog meter etc.
Turning
Radius
View Technical Specification of Corolla 1.8J
Tyres 205 / 65R15

Gross 2240 2240 2290 2240 2290 2240 2290

WeightCOROLLA ALTIS
(kg)
Price Range:- Rs 10 lakh and Rs 13 lakhs.

The all-new Corolla Altis redefines luxury and style. This dynamic
and advanced car has a lower and wider body which provides a
ENGINE
stable ride, and presents a more bold and advanced lock. Its other
special features are multi-information display, dependable GOA
body, diffusing washer spray, anti-lock brakes, slidable armrest,
optitron meter and vanity mirror.

View Technical Specification of Corolla Altis

Engine 16V
16V DOHC 16V DOHC 16V DOHC
Type DOHC

Fuel EFI Com

Common EFI w/ Common EFI w/ Common
Delivary w/ mon
Rail VVT-i Rail VVT-i Rail
System VVT-i Rail

Displacem
ent 2494 1998 2494 1998 2494 1998 2494
cc(cm3)

Max 100 75
100 100
Output 75 (102)@ (136) (102) 75 (102)@ 75 (102)@
(136) @ (136) @
KW(ps) @ 3600 @ @ 3600 3600
5600 5600
rpm 5600 3600

Max 200(2
200(20.4) 182(1 182(18. 182(18.
Torque 0.4) @ 200(20.4) @ 200(20.4) @
@ 1400- 8.6) @ 6) @ 6) @
Nm(kg-m) 1400- 1400-3400 1400-3400
3400 4000 4000 4000
@ rpm 3400

Fuel Tank
Capacity 55
(Ltrs)

CHASIS

Front
Suspensio Independent, Coil Spring, Double Wishbone, with Stabilizer
n

Rear
Suspensio 4-Link, Coil Spring
n

Front
Disc
Brake

Rear
Drum
Brake
Transmiss
5 M/T
ion

EXTERIO
R
FEATURE
S

Tubeless
     
Tyres

Alloy
     
Wheels

Intermit Intermit
Wiper Intermitten Intermitten
Mist Mist tent + tent +
Front t + Mist t + Mist
Mist Mist

Wiper
     
Rear

Fog
Lamps      
Front

Chrome
Outside
Black / Colour / Colour / Colour / / Chrome /
Rear View
Manual Manual Manual Manual Electric Electrical
Mirrors
al

INTERIOR
FEATURE
S

Digital
     
Clock

Tachomet
     
er

Tripmeter      
Door Ajar
     
Waning

Seat Belt Driver

 Driver Only D+P D+P
Waning  Only

Front Map
Lamp
(with      
Sunglass
Holder)

Power
Outlet
(DC)      
(Cigraette
Lighter)

Glove Box      

Sunvisor
(Driver
with      
Ticket
Holder)

Sunvisor
(Passenge     with vanity mirror
r)

Wooden
     
Panel

SEAT &
INTERIOR
TRIM

Front
Separate(1+1)
Seats

Rear No.1 Capt 2+1 2+1 2+1 2+1 Capta 2+1( 2+1 Capta 2+1
 ain (6/4 (6/4 (6/4 in 6/4 in (6/4
(6/4 (6/4
Seats Seat tum tumbl tumbl Seat( tumb Seat( tum
tumble) tumble)
(1+1) ble) e) e) 1+1) le) 1+1) ble)

Rear No.2
2+1(5/5 with Space-up)
Seats

Front Seat
     
Slide

Rear No.1
      
Seat Slide

Reclining
     
Seats (all)

Seat Fabric
PVC PVC Fabric Fabric Fabric High
Material High

COMFOR
T&
CONVENI
ENCE

Air
Manual / Manual / Manual Manual / Manual Manual /
Condition
Single Single / Dual Dual / Dual Dual
Type

Tilt
Steering
     
Column(M
anual)

Power
     
Steering

Auto Auto
Auto Auto
Power down(Dr down(Dr
  down(Drive down(Drive
Windows ivers ivers
rs Side) rs Side)
Side) Side)

Child Lock      
Rear
Window      
Defogger

Wireless
     
Door Lock

2 Din
AM/FM 2 Din
1 Din 1 Din
Audio CST 1- AM/FM
  AM/FM AM/FM
System CD CST 1-CD
CST CST
(with (with MP3)
MP3)

Speaker 4 no's 4 no's 4 no's 4 no's 6 no's 6 no's

SAFETY

Goa Body      

ABS      

SRS
    (D + P) (D + P)
Airbags

Immobilise
     
r

COLOUR

White      

Super
     
White

Silver
     
Metallic

Beige Mica
     
Metallic
Dark Red
Mice      
Metallic

Light
Green
     
Mica
Metallic

Black Mica

Toyota Prado

Toyota Prado with its sturdy but elegant, strong but sophisticated structure is
one of the all in one mid size sport utility vehicle in the market. It is well
equipped with the various high end standard equipments.

It can be found with various type of transmission like 6speed manual

transmission, 5 speed automatic and manual transmission, 4 speed overdrive
automatic transmission. It has several other features like black color front and
fear bumpers, multi-reflector front headlamps, black color radiator grille, black
color exterior mirrors, front and rear mud flaps, molded door trims with
integrated armrests, molded headlining with cloth facing, fully trimmed
compartment, driver's footrest, front bucket seats, power windows with driver
auto/up down and anti-jam function, intermittent rear wiper and washer, rear
window demister, low fuel warning light, headlamp on/off, AM/FM radio with
MP3 compatible single disc CD player with 6 speakers and antenna in rear side
glass, engine immobilizer, remote central locking including tail gate etc.

It is found in different colors:

 Black
 Beige Metallic

 Dark Red Mica

 Silver Metallic

 White
 TECHNICAL SPECIFICATIONS OF TOYOTA PRADO
Dimensions
Overall
Length (mm) 4715
Width (mm) 1875
Height (mm) 1905
Front Overhang (mm) 855
Rear Overhang (mm) 1070
Wheelbase (mm) 2790
Front track (mm) 1575
Rear track (mm) 1575
Capacity
Min ground clearance (mm) 220
Maximum negotiable angle (degree) 42
Angle of approach (degree) 32
Angle of departure (degree) 26
Ramp break over angle (degree) 20
Wading depth (mm) 700
Limit angle of vehicle turn over (degree) 42
Gross vehicle weight (kg) 2850
Curb weight (kg) 1900-2070
Seating capacity (person) 8
Engine Type: 1GR-FE, Petrol
Displacement (cc) 3956
Configuration V6
Valve mechanisam DOHC VVT-i, 24 valve
Fuel injection system EFI
Power 173kW(235PS)@5200rpm
Torque 362Nm(36.9 kg-m)@3800rpm
Fuel tank capacity (litre) 87
Power Train Type: 5-Speed Automatic
Gear ratio
1st 3.520
2nd 2.040
rd
3 1.400
th
4 1.000
th
5 0.716
Reverse 3.224
Suspension
Front Double Wishbone type suspension
Rear 4 link type suspension with lateral
rod
Toyota Electronic Modulated Suspension Standard
(all wheels) with air suspension
Brakes
Front Ventilated Disc
Rear Ventilated Disc

Tyres & Wheels 265/65R17 aluminum wheel 7.5

JJ tubeless
Steering
Gear type Power assisted, Rack & pinion
Min. turning radius (meter) 5.7

Toyota Qualis

Note:- Company has stopped manufacturing this model.

The Qualis is powered by a mighty, high performance 2.4 litre diesel engine. It
delivers a maximum power of 54 KW at 4200 rpm and a maximum torque of
151 Nm at 2400 rpm. The 2.4 litre straight four-cylinder diesel engine
guranteees smooth starts and powerful acceleration with a maximum speed of
130 km/h. It has a number of safety features like a crumple zone, three point
ELR seatbelts, side door beams etc.

Toyota Kirloskar has acquired 430 acres of land in Bidadi and hopes a
production of 20,000 vehicles in the first year of operation and 35,000 vehicles
in the following year.

The car is offered in more than 10 ranges, including a special model for the
farm sector, which will have cheaper air conditioners and washable seat covers.

AWAITED MODELS OF TOYOTA KIRLOSKAR MOTORS

MODEL TYPE
Corolla Cng Premium Car
Fortuner SUV
Toyota Lexus LS 460 Luxury Cars

Corolla ALTIS Special Features

The Corolla Altis is the revising new generation of the corolla, the world’s
largest selling car. Engineered toperfectin and styled with flamboyance, it
is designed to inspire envy, on and off the road.
Cearten features available
 Keyless Entry
 Anti lock breaking system
 SRS Duel Airbags
 Vvt-I Valuable Valve timing- intelligent
 Whiplash Injury Lessing Seat
 8-Way fower Driver Seat
 Cruise control
 Side Airbag
 MP3
 Vehicle Stability control
 Globale Outstanding Assessment
 Side Image Beam
  D-3D
 Curtain Airbag

Design
Say hello to design you can’t take eyes off. Cutting- edge aerodynamics.
Smooth lines. Elegant curves. Striking lamps. The corolla Altis is designed to
stun, head to toe.

Performance
Hit the road in the corolla Altis. Rev up to absolute power with the super
efficient VVT-i engine. Silky smooth suspensions. Choice of two transmissions
(automatic with sequential
Shift and manual). The stuff Star performers are made of.

a) A high performance fuel efficient VVT-I engine delivers power at your

Command.

b) The intelligently designed super ECT transmission with sequential shift

promises a thrilling yet smooth driving experience.
* Optitron 3d combination meter for crystal clear display.comerhensive
readings.
* Multi information display for comprehensive readings.
* Audio control on the steering wheel to put convenience at your finger tips.
* Premiums audio system with 6-cd changer and remote control.
* 8-Way adjustable power driver seat with power lumber support for greater
comfort.
* Convenient cruise control for hassle free drive.

Comfort
Step into the new corolla Altis. You will find luxury you can sink into.
Impeccable leather seats. Ample legroom and headroom. Premium audio
system, with the controls conveniently fixed on the steering wheel.
Safety:
Inside, the corolla altis keeps you cocooned in total safety. Robust GOA body
framework. WIL concept driver seat. HID headlamps. A host of thoughtful
features, so that you feel nothing less than absolute peace of mind.
1) ABS (Anti- lock Breaking System) With EBS (Electronic Break Force
Distribution) for Smooth and assured stops.
2) Striking HID (High intensity Discharge) headlamps that long and are very
easy to maintain.
3) Electro chromatic rearview mirror to reduce the glare from rear –
approaching headlights, making night driving safer.
COLOUR CHOICE OF COROLLA ALTIS

1) Light Blue Metallic

2) Dark Red Mica Metallic
3) Champagne mica Metallic
4) White Pearl Mica
5) Silver Metallic

The Toyota Story

Toyota started out in 1933 as the automobile department of Toyoda Automatic
Loom Works, Ltd., in Japan. In 1937 the Toyota Motor Company was founded,
and by 1947 over 100,000 vehicles had been produced. The first Toyota arrived
in the U.S. in 1957. Today more than half of the Toyotas sold in America are
produced there. Toyota markets cars worldwide through its overseas network of
more than 160 importers/distributors and numerous dealers.

Employees Job Description

*Job Description Overview

1. Head customer service
2. Kaizen leader
3. TSM Coordinater
4. Manager Customer Relation
5. Manager service
6. Manager service Parts
7. Environmental Management Representative
8. Assistant Manager Service
9. Customer Relation Officer
10. Job Controler
11. Accessories Sales Officer
12. Service Advicer General
13. Waranty Administrator
14. Service Parts Assistant
15. Service Advisor-B&P
16.Service