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Multiple Choice
Difficulty: Difficult - (3)
Questions - (18)
True/False
Difficulty: Easy - (32)
Questions - (15)
Essay Questions - (3) Difficulty: Medium - (1)
Odd Numbered - (18) Learning Objective: 01-01 Define organizational behaviour and management. - (6)
Even Numbered - (18) Learning Objective: 01-02 Explain why we study OB and what benefits it can bring to the workplace. - (2)
Bloom's: Learning Objective: 01-03 Discuss the relevance of OB to the contemporary Canadian workplace by
Conceptual - (13) differentiating between managers from the past versus those of the future. - (2)
Bloom's: Learning Objective: 01-04 Summarize the history of OB in a timeline by incorporating three significant
Definition - (8) landmarks of theory development; including distinguishing characteristics of each. - (12)
Bloom's: Learning Objective: 01-05 Infer and predict the challenges that at least four contemporary OB issues may
Knowledge - (15) present to both non-managerial employees and management in the future. - (14)

1. A field of study dedicated to better understanding and managing people at work, both
individually and in groups refers to:
productivity
→ organizational behaviour
theory x
management
total quality management

A field of study that investigates three interdependent systems—the individual, the

group, and the overall organizational context—to develop better understanding of the
workplace, especially when managing people, is known as organizational behaviour.

Bloom's: Definition
Difficulty: Easy
Learning Objective: 01-01 Define organizational behaviour
Multiple Choice Question and management.
2. The process of working with and through others to achieve organizational objectives
effectively, efficiently, and ethically is referred to as
organizational behaviour
leadership
membership
teams
→ management

Management is the process of working with and through others to achieve

organizational objectives effectively, efficiently, and ethically.

Bloom's: Definition
Difficulty: Easy
Learning Objective: 01-01 Define organizational behaviour
Multiple Choice Question and management.
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3. To help the reader understand organizational behaviour, the authors use a:

story telling strategy
→ theory-research-practice strategy
example strategy
research and application strategy
theory and application strategy

The authors begin by presenting the underlying theoretical framework, and defining
key terms. The next step is to explore the latest research and then finally there is
discussion and practical examples.

Bloom's: Conceptual
Difficulty: Medium
Learning Objective: 01-01 Define organizational behaviour
Multiple Choice Question and management.
4. The effective manager's skill profile includes
clarification of goals and objectives
technical and administrative expertise
clarification of goals and objectives as well as technical and
→
administrative expertise
hoard and restrict access
time, effort, and rank

The Effective Manager's Skill Profile includes 11 attributes. Both clarification of

goals and objectives as well as technical and administrative expertise are two of the
11 attributes.

Bloom's: Conceptual
Difficulty: Easy
Learning Objective: 01-02 Explain why we study OB and
Multiple Choice Question what benefits it can bring to the workplace.
5. Organizational Behaviour can bring to the workplace an understanding of:
the ability to understand and analyze fundamental behaviours
the ability to evaluate and help other employees
the ability to identify and provide examples of best practices
the ability to assist others in gaining job satisfaction
→ all the answers are correct

The benefits of organizational behaviour include the ability to analyze fundamental

behaviours and promote greater understanding, which result in higher performance
and the ability to successfully identify and operate within a legal, ethical, and
socially responsible context.

Multiple Choice Question Bloom's: Conceptual

Difficulty: Easy
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Learning Objective: 01-02 Explain why we study OB and

what benefits it can bring to the workplace.
6. The primary role of past managers was
→ to be the order giver
to facilitate
to be a team member
to be a teacher and coach
to be an advocate

The primary role of past managers was to be an order giver and the role of future
managers is to be a facilitator, team member, coach, and advocate.

Bloom's: Conceptual
Difficulty: Easy
Learning Objective: 01-04 Summarize the history of OB in a
timeline by incorporating three significant landmarks of
theory development; including distinguishing characteristics
Multiple Choice Question of each.
7. Which response characterizes the 21st century manager?
periodic learning
limited input for individual decisions
→ multidirectional communication pattern
command-and-control management
monocultural orientation

Communication is one aspect of the 21st century manager. Periodic learning, limited
input for individual decisions, command-and-control management, and monocultural
orientation are characteristics of past managers.

Bloom's: Conceptual
Difficulty: Easy
Learning Objective: 01-04 Summarize the history of OB in a
timeline by incorporating three significant landmarks of
theory development; including distinguishing characteristics
Multiple Choice Question of each.
8. Which of the following disciplines does organizational behaviour draw upon?
statistics
anthropology
sociology
psychology
→ all answers are correct

Organizational Behaviour draws upon all these disciplines plus economics,

information technology, political science, vocational counseling, human stress
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management, psychometrics, ergonomics, decision theory, and ethics.

Bloom's: Conceptual
Difficulty: Easy
Learning Objective: 01-04 Summarize the history of OB in a
timeline by incorporating three significant landmarks of
theory development; including distinguishing characteristics
Multiple Choice Question of each.
9. Which of the following is/are significant landmarks in the evolution of understanding
and managing people in the work place?
the total quality management movement
→ the human relations movement
total quality management and human relations movement
the managers approach to organizational behaviour
theory z

The human relations movement focused on the "human" factor within the workplace.
Theory z does not exist. Total quality management is not considered one of the three
significant landmarks of OB theory development.

Bloom's: Conceptual
Difficulty: Easy
Learning Objective: 01-04 Summarize the history of OB in a
timeline by incorporating three significant landmarks of
theory development; including distinguishing characteristics
Multiple Choice Question of each.
10. McGregor's modern and positive assumptions about employees being responsible
and creative is called
McGregor's quality management approach
Theory X
McGregor's theory of employee development
McGregor's theory of manager development
→ Theory Y

McGregor formulated two sharply contrasting set of assumptions about human

nature (Table 1.2). Theory X is pessimistic and negative while Theory Y is modern
and positive.

Bloom's: Definition
Difficulty: Easy
Learning Objective: 01-04 Summarize the history of OB in a
timeline by incorporating three significant landmarks of
theory development; including distinguishing characteristics
Multiple Choice Question of each.
11. Which of the following is an outdated, Theory X assumption about people at work?
The typical employee can learn to accept and seek responsibility.
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Work is a natural activity, just like play or rest.

→ Coercion or threats are necessary before employees will work.
The typical member of the general population has imagination and
creativity.
People are capable of self-direction.

Refer to Table 1.2. The table provides three outdated Theory X assumptions. In
addition to coercion or threats being necessary before employees will work, people
preferring direction and most people disliking work are the other two outdated
assumptions.

Bloom's: Conceptual
Difficulty: Easy
Learning Objective: 01-04 Summarize the history of OB in a
timeline by incorporating three significant landmarks of
theory development; including distinguishing characteristics
Multiple Choice Question of each.
12. The approach using management tools and techniques in a situationally appropriate
manner is referred to as
one-best way approach
→ contingency approach
total quality management approach
Deming approach
E-business approach

Contingency approach is one of the three significant landmark theories of OB.

Contingency approach is defined as using management tools and techniques in a
situationally appropriate manner; avoiding the "one best way" mentality.

Bloom's: Definition
Difficulty: Easy
Learning Objective: 01-04 Summarize the history of OB in a
timeline by incorporating three significant landmarks of
theory development; including distinguishing characteristics
Multiple Choice Question of each.
13. The term used to refer to running the entire business via the Internet is
E-commerce
B2B commerce
→ E-business
Social networking
Web trading

E-commerce can be confused with e-business. E-commerce is buying and selling

goods and services over the Internet, whereas e-business is using the Internet to
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facilitate business.

Bloom's: Definition
Difficulty: Easy
Learning Objective: 01-05 Infer and predict the challenges
that at least four contemporary OB issues may present to both
Multiple Choice Question non-managerial employees and management in the future.
14. The host of individual differences in people is called
contingency
ethics
job design
→ diversity
minority

Diversity is defined as the individual differences that make people different from and
similar to each other.

Bloom's: Definition
Difficulty: Easy
Learning Objective: 01-05 Infer and predict the challenges
that at least four contemporary OB issues may present to both
Multiple Choice Question non-managerial employees and management in the future.
15. Employment equity is legislation intended to remove barriers and promote equity
among four groups, which does not include:
women
→ homeless people
visible minorities
aboriginal people
persons with disabilities

Employment equity requires that steps be taken to include the groups of: (1) women,
(2) visible minorities, (3) aboriginal people, and (4) persons with disabilities. The
exception is homeless people.

Bloom's: Definition
Difficulty: Easy
Learning Objective: 01-05 Infer and predict the challenges
that at least four contemporary OB issues may present to both
Multiple Choice Question non-managerial employees and management in the future.
16. The extension of business operations to markets around the globe refers to:
partnerships with non-traditional groups
workforce diversity
employment equity
→ globalization
developmental practices
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The definition of globalization is the extension of business operations to markets

around the globe.

Bloom's: Definition
Difficulty: Easy
Learning Objective: 01-05 Infer and predict the challenges
that at least four contemporary OB issues may present to both
Multiple Choice Question non-managerial employees and management in the future.
17. The term ethics refers to moral issues and is concerned with
good versus bad
right versus wrong
individual motivation
strong personal values
→ all answers are correct

Ethics is concerned with right versus wrong, good versus bad, and the many shades
of grey in deciding on issues. Ethics is related to individual motivation as individuals
must want to do the right thing. Ethics is a personal choice based on values, moral
principles, and personality characteristics.

Bloom's: Conceptual
Difficulty: Easy
Learning Objective: 01-05 Infer and predict the challenges
that at least four contemporary OB issues may present to both
Multiple Choice Question non-managerial employees and management in the future.
18. According to your text, contemporary organizational behaviour issue/s is/are:
workplace diversity
ethics
e-business
globalization
→ workplace diversity, ethics, e-business, and globalization

Workplace diversity, the ethics challenge, the Internet and e-business revolution, and
globalization are all contemporary issues in OB.

Bloom's: Conceptual
Difficulty: Easy
Learning Objective: 01-04 Summarize the history of OB in a
timeline by incorporating three significant landmarks of
theory development; including distinguishing characteristics
Multiple Choice Question of each.
19. Organizational behaviour investigates the individual, the group, and the organization,
to develop a better understanding of the workplace.
→ True
False
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Organizational Behaviour is a field of study that investigates three interdependent

systems—the individual, the group, and the overall organizational context—to
develop better understanding of the workplace, especially when managing people.

Bloom's: Knowledge
Difficulty: Easy
Learning Objective: 01-01 Define organizational behaviour and
True / False Question management.
20. An effective manager will encourage participation, upward communication, and
suggestions.
→ True
False

An effective manager will encourage participation, maintain a broad-based input for

joint decisions, and be cooperative.

Bloom's: Knowledge
Difficulty: Easy
Learning Objective: 01-04 Summarize the history of OB in a
timeline by incorporating three significant landmarks of theory
True / False Question development; including distinguishing characteristics of each.
21. With the evolution of the 21st century managers, participative leaders are replacing
command and control leaders.
→ True
False

With the evolution of the 21st century managers, participative leaders who are
multicultural, multidirectional, open-minded, and cooperative have begun to replace
managers of the past who were control leaders, monocultural, and resistant toward
change.

Bloom's: Knowledge
Difficulty: Easy
Learning Objective: 01-03 Discuss the relevance of OB to the
contemporary Canadian workplace by differentiating between
True / False Question managers from the past versus those of the future.
22. Building teamwork, trust, and mutual respect are key elements for organizations who
are successfully managing diversity.
True
→ False

Diversity management involves activities aimed at managing individual differences

to enable people to perform to their potential.

True / False Question Bloom's: Knowledge

Difficulty: Easy
Learning Objective: 01-04 Summarize the history of OB in a
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timeline by incorporating three significant landmarks of theory

development; including distinguishing characteristics of each.
23. The definition of e-business is buying and selling goods and services over the
Internet.
True
→ False

E-commerce is the buying and selling goods and services over the Internet.

Bloom's: Knowledge
Difficulty: Easy
Learning Objective: 01-05 Infer and predict the challenges that at
least four contemporary OB issues may present to both non-
True / False Question managerial employees and management in the future.
24. The glass ceiling represents an invisible barrier that blocks certain workers from
advancing to top management.
→ True
False

The glass ceiling is an invisible barrier that generally blocks certain workers,
primarily qualified women and visible minorities, from advancing into top
management positions.

Bloom's: Knowledge
Difficulty: Easy
Learning Objective: 01-05 Infer and predict the challenges that at
least four contemporary OB issues may present to both non-
True / False Question managerial employees and management in the future.
25. Personality is at the center of the diversity wheel because it is the most important.
True
→ False

Personality is at the center of the diversity wheel as it represents a stable set of

characteristics that are responsible for a person's individual identity.

Bloom's: Knowledge
Difficulty: Easy
Learning Objective: 01-05 Infer and predict the challenges that at
least four contemporary OB issues may present to both non-
True / False Question managerial employees and management in the future.
26. With respect to diversity management, accountability practices are related to
manager's responsibilities to keep track of a unit's budget.
True
→ False

Accountability refers to the manager's responsibility to treat diverse employees

fairly.
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True / False Question Bloom's: Knowledge

Difficulty: Easy
Learning Objective: 01-05 Infer and predict the challenges that at
least four contemporary OB issues may present to both non-
managerial employees and management in the future.
27. Organizational behaviour researchers investigate issues to aid managers in the
workplace.
→ True
False

OB researchers help to explain unanswered questions in the workplace to enable

managers to work effectively.

Bloom's: Knowledge
Difficulty: Easy
Learning Objective: 01-01 Define organizational behaviour and
True / False Question management.
28. Frederic Taylor, the father of scientific management, considered human variability a
strength that positively affected organizations.
True
→ False

The overall goal for Taylor was to remove human variability.

Bloom's: Knowledge
Difficulty: Easy
Learning Objective: 01-04 Summarize the history of OB in a
timeline by incorporating three significant landmarks of theory
True / False Question development; including distinguishing characteristics of each.
29. Theory Y assumes individuals are pessimistic and negative.
True
→ False

Theory Y assumes individuals are responsible and creative, as employees are viewed
positively.

Bloom's: Knowledge
Difficulty: Easy
Learning Objective: 01-04 Summarize the history of OB in a
timeline by incorporating three significant landmarks of theory
True / False Question development; including distinguishing characteristics of each.
30. With respect to women's ability to move into upper management, the glass ceiling is
similar to a concrete ceiling.
→ True
False

The glass ceiling is an invisible barrier that generally blocks certain workers,
primarily qualified women and visible minorities, from advancing into top
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management positions.

Bloom's: Knowledge
Difficulty: Easy
Learning Objective: 01-05 Infer and predict the challenges that at
least four contemporary OB issues may present to both non-
True / False Question managerial employees and management in the future.
31. Ethics occurs at both the organizational and individual level.
→ True
False

At an individual level, ethics is a unique combination of personality characteristics,

values, and moral principles. At the organizational level, ethics is guided by ethical
codes (or lack thereof), culture, size, structure, perceived pressure for results, and
corporate strategy.

Bloom's: Knowledge
Difficulty: Easy
Learning Objective: 01-05 Infer and predict the challenges that at
least four contemporary OB issues may present to both non-
True / False Question managerial employees and management in the future.
32. E-business and e-commerce are different names for the same concept—trading on
the Internet.
True
→ False

E-business is using the Internet to facilitate business whereas e-commerce is buying

and selling goods and services over the Internet. The two words mean different
things.

Bloom's: Knowledge
Difficulty: Easy
Learning Objective: 01-05 Infer and predict the challenges that at
least four contemporary OB issues may present to both non-
True / False Question managerial employees and management in the future.
33. Diversity management is not required in a contemporary organization as a ‘melting
pot' approach is used by organizations of today.
True
→ False

Diversity management is one of the most important social issues facing Canadian
organizations.

Bloom's: Knowledge
Difficulty: Easy
Learning Objective: 01-05 Infer and predict the challenges that at
least four contemporary OB issues may present to both non-
True / False Question managerial employees and management in the future.
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34. Explain the model of organizational behavior, considering the role of (a) behavioural
science contributions, (b) inputs, (c) the 3-part system, and (d) outputs.

Explanation:
Refer to the Figure 1.1

Bloom's: Conceptual
Difficulty: Difficult
Learning Objective: 01-01 Define organizational behaviour and
Essay Question management.
35. Management is the process of working with and through others to achieve
organizational objectives effectively, efficiently, and ethically. Considering this
definition, explain why the characteristics of future managers are important to
achieving organizational goals.

Explanation:
Refer to Table 1.1

Bloom's: Conceptual
Difficulty: Difficult
Learning Objective: 01-03 Discuss the relevance of OB to the
contemporary Canadian workplace by differentiating between managers
Essay Question from the past versus those of the future.
36. Common diversity practices incorporate accountability, development and
recruitment. Discuss at least four practices in each of these three key areas.

Explanation:
Refer to Table 1.3

Bloom's: Conceptual
Difficulty: Difficult
Learning Objective: 01-05 Infer and predict the challenges that at least
four contemporary OB issues may present to both non-managerial
Essay Question employees and management in the future.