ShoreTel 7.5 Generally Available Version 12.14.6904.

Software Release Notice

Overview
Release 12.14.6904.0 is a Generally Available build of ShoreTel 7.5.

Upgrades

The following upgrade paths are supported for this release:

• ShoreTel 6.1 all versions. Call Manager upgrade is required.
• ShoreTel 7 all versions. Call manager upgrade is required.
• ShoreTel 7.5 all versions. Call manager upgrade is recommended.

** Note **
IP Phones need to be rebooted when upgrading to this release except for IP100 phones.
Upgrades from versions prior to those listed above are not supported. Earlier versions must be
upgraded to ShoreTel 6.1 before upgrading to this release.

Upgrade Instructions
Note:

ShoreTel recommends you make a backup of the Shoreline Data directory and all subdirectories
contained in the Shoreline Data directory prior to performing the upgrade.

1. Download the self-extracting executable ShoreWare.exe to a location that can be

accessed from the ShoreWare server.
2. Make a back-up of your existing database before upgrading your system.
3. Upgrade the ShoreWare Headquarters or Main Server first.
4. Run the ShoreWare.exe program to extract and launch the setup program. Answer the
questions in the dialog boxes presented as appropriate for your site.
5. Reboot the server when prompted.
6. Upgrade any Distributed Voicemail servers by opening Internet Explorer on the DVM
server and going to http://server_name/shorewaredirector/remoteinstall , where
server_name is the name or IP address of the ShoreWare Main server.
7. Answer the questions in the dialog boxes presented as appropriate for your site.
8. Reboot the server when prompted.
9. Logon to ShoreWare Director and upgrade the ShoreGear switches by restarting them.
They will automatically upgrade.
10. As switches regain connectivity, restart ALL the IP Phones being managed by each
switch. The phones will automatically upgrade their firmware. Please note that all IP
Phones must be upgraded to obtain the new firmware.

800-1210-01
 11. Call Manager client upgrade is mandatory.

**Note** Users running Windows XP Pro will require local administrator privileges to perform the
upgrade.

MySQL Backup Procedure

Starting ShoreTel 7, there are two separate procedures to backup ShoreTel Server – Shoreline
Data directory and My SQL
1. Shoreline Data directory: backup D:\Shoreline Data\ directory exclude D:\Shoreline
Data\Call Records 2\Data\MySQL directory
2. My SQL: Running MySQL backup utility - The file located at "C:\Program Files\Shoreline
Communications\Shoreware Server\MySQL\MySQL Server 5.0\Examples\dump1.bat" is
an example of a batch file that backs up a MySQL CDR database under generic default
conditions. This file can be used as a template for creating a batch file that backs up the
database under specific conditions. The password is shorewaredba. Backing up a 1.5 GB
database requires 200 seconds.

Mobile Call Manager (MCM):

More detailed information can be found in the Shoreware Server Release Notes:
• MCM client version: 1.0.46
• ShoreTel 7.5 all versions. Mobile Call Manager upgrade is recommended.
• Packaging for The MCM Client:
a). URL from Blackberry Browser(Do not use any other browsers) to install MCM
from HQ server:
b). No need to un-install existing MCM client. Should be able to install 1.0 46 on top
of previous one.
c). After the upgrade, User needs to re-enter User extension, password, Server IP
address, and server port number.

VISTA
Please be aware upon installing the Personal Call Manager client on Windows Vista, there is a
User Account Control prompt timeout parameter of 2 minutes after which the operation is
cancelled automatically without user interaction. Please respond to the dialog to continue with
the installation otherwise, the installation will fail. This is only occurring on the manual client
installs on Vista and will not be encountered by a silent install.

So if you have users complaining that the setup failed unexpectedly on Vista, ask them
whether they saw the User Account Control dialog. Microsoft is aware of this issue, but they
don’t have a solution at this time.

ShoreTel customers with Personal Call Manager (PCM) installed on client machines running
Windows XP and upgrade to Windows Vista, must execute tapirepair.exe with the local
System Administrator account and reboot the client machine for PCM to work properly.

800-1210-01
WARNING: If ShoreTel 7.5 PCM has already been installed on a client machine, the system
administrator must run a TAPI repair executable on that client machine if/when the operating
system on that machine is upgraded from Microsoft Windows XP to Microsoft Windows Vista.
Note that the TAPI repair file does not need to be run under the following conditions:
• If you are doing a fresh install of ShoreTel 7.5 PCM on Windows Vista.
• If you are doing a fresh install of ShoreTel 7.5 PCM on Windows XP.
• If you are upgrading to ShoreTel 7.5 PCM from a prior release on Windows XP.

Where is the file located?

The TAPI repair executable file is located in the following directory:
Program Files\Shoreline Communications\Shoreware Server\VistaTapiRepair.exe

Why does this need to be done?

ShoreTel 7.5 PCM will not work under the conditions described above. Executing the TAPI repair
file gives permissions to the system administrator to create a “NETWORK SERVICE” account (to
enable communication between the client and server) and gives Access and Launch
Permissions.

What is the process for executing the file?

VistaTapiRepair.exe must be run as an Administrator for it to assign the permissions. If the
executable is run as an end user, the problem will persist. This process should be performed on
every client machine that has ShoreTel 7.5 PCM installed and that is being upgraded from
Windows XP to Windows Vista. The client machine must be rebooted after the TAPI repair file
has been executed.

If multiple clients are being upgraded as part of a “silent install,” then the system administrator
must push the executable with administrative privileges through Active Directory. (Please refer to
the “Desktop Installation” chapter in the Planning and Installation Guide for more information on
Microsoft Active Directory or for more information on performing silent client installs.)

Notes

Build Date: May 12, 2008

Engineering Build Number:
Switch Firmware Version:
Server Software Version:
Distributed Software Version:
Client Software Version:
MCM Client Version:
IP-100 Firmware Version:
IP-100 BootROM Version:
IP-110 Firmware Version:
IP-110 BootROM Version:
IP-115 Firmware Version:
IP-115 BootROM Version:
IP-210 Firmware Version:
IP-210 BootROM Version:
IP-212K Firmware Version:
IP-212K BootROM Version:
IP-230 Firmware Version:
IP-230 BootROM Version:
IP-265 Firmware Version:
IP-265 BootROM Version:
12.14.6904.0
12.14.6904.0 (View in QuickLook)
12.14.6904.0 (View on Director Server Maintenance Page)
12.14.6904.0 (View on Director Server Maintenance page)
12.14.6904.0 (View in the Client’s Help About screen)
1.0.46
2.1.8.0021 (View in Director IP Phone Maintenance page)
2.6.2.0032 (View in Director IP Phone Maintenance page)
S0.2.2.16 (View in Director IP Phone Maintenance page)
S0.2.2.16 (View in Director IP Phone Maintenance page)
S01.3.1.20 (View in Director IP Phone Maintenance page
S01.3.1.20 (View in Director IP Phone Maintenance page))
S1.2.2.16 (View in Director IP Phone Maintenance page)
S1.2.2.16 (View in Director IP Phone Maintenance page)
S12.2.2.16 (View in Director IP Phone Maintenance page)
S12.2.2.16 (View in Director IP Phone Maintenance page)
SEV.2.2.16 (View in Director IP Phone Maintenance page)
SEV.2.2.16 (View in Director IP Phone Maintenance page)
S36.2.2.16 (View in Director IP Phone Maintenance page
S36.2.2.16 (View in Director IP Phone Maintenance page

800-1210-01
IP-530/560 Firmware Version:
IP-530/560 BootROM Version:
IP-560g Firmware Version:
IP-560g BootROM Version:
IP-565g Firmware Version:
IP-565g BootROM Version:
BB-24 Firmware Version:
BB-24 BootROM Version:
S26.2.2.16 (View in Director IP Phone Maintenance page)
S26.2.2.16 (View in Director IP Phone Maintenance page)
S6G.3.1.20 (View in Director IP Phone Maintenance page)
S6G.3.1.20 (View in Director IP Phone Maintenance page)
S6C.3.1.20 (View in Director IP Phone Maintenance page
S6C.3.1.20 (View in Director IP Phone Maintenance page
SBB.2.2.16 (View in Director IP Phone Maintenance page)
SBB.2.2.16 (View in Director IP Phone Maintenance page)

This version of ShoreTel software was tested and certified on the following platforms:
ShoreWare Main and Distributed Servers
Windows Server 2003 (Enterprise or Standard Editions only) with and without SP1
Windows Server 2003 (Enterprise or Standard Editions only) with SP2
Windows Server 2003 Release 2
Internet Explorer 6.0 + SP1
Internet Explorer 7

All versions of Call Manager and Outlook Integration

Windows XP Professional (with and without SP2)
Windows Vista Business Edition
Office 2003
Office 2007
Office XP + SP2

ShoreTel Conference Bridge 5.6

5.6.2b3166

ShoreTel Contact Center

4.65.04

1. Windows 2000 Server and Windows 2000 Pro are no longer supported.

2. IPBX-12 and IPBX-TW switches are no longer supported. These switches must be
removed from the system prior to ShoreTel 7.5 installation.

3. In the normal course of development, all bug fixes in the latest version of ShoreTel 6.1
and ShoreTel 7 have not been propagated into ShoreTel 7.5. The most recent ShoreTel
6.1 that has had its bugs propagated into ShoreTel 7.5 is 11.15.5300.0. The most
recent ShoreTel 7 that has had its bugs propagated into ShoreTel 7.5 is 12.6.2900.0.

4. This release has completed compliance testing with Windows 2003 Service Pack 2 and
is supported for ShoreTel 7.5 from this release on.

5. This release has completed compliance testing with Windows Vista Business Edition.
Personal Call manager on Vista Business Edition is supported for ShoreTel 7.5 from
this release on.

6. If ShoreTel 7.5 Personal Call Manager has already been installed on a client machine,
the system administrator must run a TAPI repair executable on that client machine
if/when the operating system on that machine is upgraded from Microsoft Windows XP
to Microsoft Windows Vista. Please refer to the “System Requirements” section of the
Server Release Notes for details.

800-1210-01
7. This release has completed compliance testing with Outlook 2007 and now Outlook
2007 is supported for ShoreTel 7.5 from this release on. However, the Collaboration
Data Objects (CDO) library shipped with prior releases (e.g. MS Outlook 2002 and
2003) is not included in Outlook 2007. (This CDO library allowed users to access
Outlook objects, in addition to allowing users to access the contents of mailboxes and
public folders.) As CDO is a prerequisite for the ShoreWare and Outlook 2007
integration and is required for use of the ShoreTel Calendar Form in Call Manager, the
CDO library must be installed separately.

8. Following features are supported in this ShoreTel 7.5 release:

ƒ Password Aging
ƒ Multiple Emergency Number Feature – USA, Australia, Belgium, France,
Germany, Ireland, Netherlands, New Zealand, Spain, Sweden, United Kingdom
ƒ Mobile Call Manager
ƒ Blackberry 7290/8700c/8703e
ƒ Overhead Paging
ƒ Synchronized Group Paging
ƒ Selective Record Mailbox
ƒ Send TraceRoute
ƒ ShoreGear 90 BRI
ƒ ShoreGear 220T1-A
ƒ ShoreGear 220 E1
ƒ ShoreGear 50
ƒ ShoreGear 90
ƒ ShorePhone IP115
ƒ ShorePhone IP265
ƒ ShorePhone IP565
ƒ Analog Trunks (SG-50/SG-90: Australia, Belgium, France, Germany, Ireland,
Netherlands, New Zealand, Spain, Sweden, United Kingdom)
ƒ Send Server Logs
ƒ Enhanced Call Handling Mode API (Supporting Find Me and Escalation
Notification only)
ƒ Phone API (IP Phone 560g only) (If interested in testing, please contact
professionalservices@shoretel.com)

ShoreTel 7 features:
ƒ Silent Call Recording API
ƒ Auto FindMe
ƒ Group Pickup
ƒ Programmable Toolbar
ƒ Overflow, Interflow
ƒ Mailbox Full Notification
ƒ SIP Trunk Transfer Enhancement
ƒ Reply to Additional Targets
ƒ Wireless Headset Hook Switch
ƒ Copy Programmable Buttons
ƒ Automatic On-Hook Improvements
ƒ Display Hunt Group Name
ƒ Send CDR Out SMDR Interface
ƒ Recordable Menus via TUI
ƒ Escalation Notification
ƒ MySQL CDR
ƒ Media Stream Statistics for CDR
ƒ Director User Import Tool

800-1210-01
 ƒ Auto-Delete by Number of Days
ƒ Custom Ring Tones
ƒ G.729

9. The following features are not yet ready for build 12.14.6901.0.
ƒ PCM/Contact Center Agent Toolbar integration (If interested in Beta testing,
please contact fieldtrials@shoretel.com)

10. From this release on, Button Box 24, IP212k, IP530, IP560, IP560g LED color and blink
patterns change summary from previous releases of ShoreWare:

Call State Previous Blink Pattern New Blink Patterns

Held or Parked Green 500 ms on, 500 ms Orange, 250 ms on, 250 ms
Calls/Conference Calls off off
Monitored Ext. Call + Green, 200 ms on, 100 ms Green, 800 ms on, 200 ms
Offering Call off, 700 ms on, 1000 ms off, Red 800 ms on, 200
off ms off
Monitored Ext. Call + Held Green, 200 ms on, 100 ms Orange, 200 ms on, 100 ms
or Parked Owner off, 200 ms on, 500 ms off off, 200 ms on, 500 ms off
Call/Conference Call
(Unpark, Pick/Unpark Green, 500 ms on, 500 ms Orange, 250 ms on, 250 ms
Only) Held/Parked off off

11. Microsoft Internet Explorer must be installed on the server for the DBImport tool to
work.

12. The CDR information has changed as of ShoreTel 7. The CDR information currently
resides on a mySQL database. The CDR will only contain the CDR generated after
upgrading to ShoreTel 7.5. To import the existing CDR before upgrading, please refer
to ShoreTel 7 Server Release Notes for detail.

a. For Local Web CDR reporting, a license is not required. To access CDR report,
please login Director via http://localhost/ShoreWareDirector/login.asp and click
on Reports under Reporting.
b. For Remote Web CDR reporting, a license is required.

13. No antivirus software application should be installed or running on the MySQL server.
If the antivirus software must be applied, please see Server Release Notes for detail.

14. 1-22696251- IP100 phones fail to connect to server after reboot. Workaround is:
a. Press Menu (button above hold), 2, 8, 456, “Enter” soft key.
b. The phone will reboot and about three minutes, the phone will function
ShoreTel will not correct this issue in a future software release.

15. Supported wireless headsets:

ƒ Plantronics CS-50
ƒ Plantronics CS-55

800-1210-01
 ƒ Plantronics CS-70
ƒ Plantronics Voyager 510s
Known Issues
Known issues from previous releases affect ShoreTel 7.5 build 12.14.6904.0 are as follow:
Defect Description
Number
1-27537885 After upgrade to 12.14.4002.0
customer DVS has failures of
DTAS.
1-27064201 CITRIX Users report CSIS
connectivity issues.
1-27640981 CDR reports erroneous calls
on User Activity Detail and
Summary reports.
1-27635217 Upgrade to 12.14.4002.0 Call
Manager users are unable to
unpark calls.
1-27463363 On incoming call to Work
Groups users hear echo for
first few words.
1-27035659 Server rebooted after running
a batch utility program
changing users and user
groups.
1-26710370 Trunk Access from Remote
Site to HQ site does not work
when faxing
1-27597987 Unable to put a custom
schedule into a Hunt Group
1-27335314 Call Manager in France
shows wrong number for
French numbers only.
1-27315401 Call Manager/Agent Toolbar
Integration unable to Sync
with each other.
1-23098039 CDR: No explicit Start Time
or End Time displayed for
User Act. Detail, User Act.
Summary & WG Agent
Summary
1-23791516 On 110 phone user needs to
press Conference twice when
silent monitored
1-24047861 Restart BRI w/ analog; rings
analog phone when
completed rebooting.
Workaround Releases
Affected
A restart of the DTAS service will return ST7.5
the service to working order.
No workaround. ShoreTel will correct this ALL
issue in a future software release.
No workaround. ShoreTel will correct this ALL
issue in a future software release.
No workaround. ShoreTel will correct this ST7.5
issue in a future software release.
No workaround. ShoreTel will correct this ST7.5
issue in a future software release.
No workaround. ShoreTel will correct this ST7.5
issue in a future software release.
Found at one customer site and is ST7.5
currently awaiting analysis from ShoreTel
Engineering.
No workaround. ShoreTel will correct this ST7.5
issue in a future software release.
No workaround. ShoreTel will correct this ST7.5
issue in a future software release.
No workaround. ShoreTel will correct this ST7.5
issue in a future software release.
No workaround. ShoreTel will correct this ST7.5
issue in a future software release.
No workaround. ShoreTel will correct this ST7.5
issue in a future software release.
No workaround. ShoreTel will not correct ST7.5
this issue in a future software release.
800-1210-01
1-24160131 IP 265, scrolling in Directory
a, display a little slow
1-24277701 Trying to
transfer/hold/conference call
to paging extension, call
terminates the call without
info.
1-24568484 On ALS, a local call would not
complete. Local Long Dist
and Intl Long Dist work fine.
(MEXICO)
1-24841031 MOH gain on SG-90BRI
wrong value
1-25884021 PCM Vista: Cannot save the
Escalation Notification
settings
1-26111297 DBImport utility does not set
"Must Change On Next
Login" checkbox to True.
1-26195948 IP560 phones delay RTP
stream therefore clipping
users first few words when
they answer calls
1-26355011 565g: If Blue Tooth headset
is turned back on during an
active call, the BT icon stays
grayed out
1-26447637 256kbps Codec cause
rhythmic static on internal and
external calls SG-220T1
1-26574091 Larger reports will not export
to various formats
1-26833051 Call Manager shows that no
call is active after answering
through a WG though the call
is still up
1-24596509 Agents "Agent toolbar" shows
"Held" when supervisor
monitors agents call.
1-25353077 Scripts needed for starting
and stopping of services
before and after rebooting the
server
1-23566691 Report shortcuts from start
menu will only display CDRs
from old Access CDR db
1-22696251 IP100 phones fail to connect
to server after reboot
No workaround. ShoreTel will not correct ST7.5
this issue in a future software release.
No workaround. ShoreTel will not correct ST7.5
this issue in a future software release.
No workaround. ShoreTel will correct this ST7.5
issue in a future software release.
No workaround. ShoreTel will correct this ST7.5
issue in a future software release.
Workaround: Enter the escalation profile ST7.5
for user via Director or web client.
ShoreTel will not correct this issue in a
future software release.
No workaround. ShoreTel will correct this ST7.5
issue in a future software release.
No workaround. ShoreTel will correct this ST7.5
issue in a future software release.
No workaround. ShoreTel will not correct ST7.5
this issue in a future software release.
No workaround. ShoreTel will correct this ST7.5
issue in a future software release.
No workaround. ShoreTel will correct this ST7.5
issue in a future software release.
No workaround. ShoreTel will correct this ST7.5
issue in a future software release.
No workaround is currently available. ST6.1
ShoreTel will correct this issue in a future
software release.
No workaround is currently available. ST6.1
ShoreTel will correct this issue in a future
software release.
Workaround: In ShoreTel 7, reports must ST7
generated within Director. ShoreTel will
not correct this issue in a future software
release.
Workaround: ST7
1. Press Menu (button above hold),
2, 8, 456, “Enter” soft key.
2. The phone will reboot and about
three minutes, the phone will
800-1210-01

1-23566691 ST7 Report shortcuts from
start menu will only display
CDRs from old Access CDR
db
function
ShoreTel will not correct this issue in a
future software release.
No workaround. ShoreTel will correct this ST7
issue in a future software release.

Product Defects Corrected

The following defects have been corrected in ShoreTel 7.5 build 12.14.6904.0:

Defect Description
Number
1-27537885 After upgrade servers have failures of DTAS that can only be corrected with a
reboot.
1-27456802 Using Paging Group the phone chirps and no message is heard.

1-26227745 ShoreWare Director Switch Maintenance displays SG switches in "Unknown/Lost

Communication" state.

The following defects have been corrected in ShoreTel 7.5 build 12.14.6901.0:

Defect Description
Number
1-27077728 Spanish prompt states press 5 when 1 is the only option.

1-26999391 Call Manager does not see the user called correct status.

1-27200227 Monitored extensions on BB24 fail to stay ON for duration of calls when users on
different ShoreGear switch.
1-26038644 Monitored hunt group in no longer works.

1-26561345 DTAS: WorkerThread gets stuck causing failures.

1-26579273 Record/Monitor Warning Tone is 10db too loud.

1-26763891 Analog Loop Start volume still too low after upgrading, unable to increase TX/RX
level.
1-26784421 Audio from ShoreTel Server is choppy for the first 2 seconds of a Group Page.

1-26840601 CID is not passed to PCM when the Telco send "O" for Out of Area.

1-26843973 New ShoreGear switches cause IP phones to lose connection to the switches if IP
phone failover enabled.
1-26893341 Reorder tone heard on inbound calls to PRI at HQ for remote users DID while
WAN link down.
1-26719821 Date format changes in custom and holiday schedules.

800-1210-01
1-26540567 Tx errors shown on ISDN ports in Director for SG90BRI.

1-27064890 Tone disconnects not working.

1-27206651 Workgroup membership edit page does not list correctly when sorting.

1-27223345 MakeMe conference does not work with SIP trunks.

1-27102489 Call Detail Reports are out of date order.

The following defects have been corrected in ShoreTel 7.5 build 12.14.4002.0:

Defect Description
Number
1-26784421 Audio from ShoreTel Server is choppy for the first 2 seconds of a Group Page

1-27077728 Spanish prompt states press 5 when 1 is the only option

The following defects have been corrected in ShoreTel 7.5 build 12.14.4001.0:

Defect Description
Number
1-24445551 Outlook 2007 keeps forwarded/sent voicemail messages in outbox

1-25050311 Call to a deleted Page Group

1-25086589 No error message for conflicting Emergency Number w/ User's (OND) extension
when adding New Zealand site.
1-25482592 Only on 565 phones, if Wireless Headset is selected, no indication to place a call

1-25799171 PCM Contact Center menu Option provides displays all options grayed out. Agent
is unable to log-on
1-25801299 PCM Contact Center menu optin is lost after stoped and restarted

1-26097731 Intermittently the Silent Monitor option is not working. The client indicates
“(Remote Hold)”
1-26289051 Dial Plan changes for India

1-26365368 Brazil. DB needs update to display Portuguese (Brazil)

1-26391441 IP100 phone in workgroup does not show Caller ID

1-26391895 DbImport not working when DIDNumber is blank

1-26447706 Default installation sets E1 trunk gains to -20 and +20

800-1210-01
1-26494405 ShoreWare Director reports "Status" as "Unknown" in Switch Maintenance page
for SG-PRI switch
1-26549379 MWI behavior inconsistent on SMDI integration with Nortel PBX

1-26661128 Reports are only displayed in portrait mode instead of landscape and unable to
see all the data
1-26668283 D Channel does not recover after the SG E1 is restarted

1-26717903 Outlook is very slow and sometimes locks up

1-26734276 Intermittently all SMDI extensions busy when ports are available (SMDI external
voice mail)
1-26755404 The Programmable button Whisper Page does not work

1-26771091 Automatic off-hook not working properly for BCA when bluetooth headset not
present.
1-26833882 VB Script Error 800a0005 when pressing "New" for OSE

1-26857621 Hold/Unhold will lock up the BCA call stacks

1-26900376 Finland: switch tones & cadences

1-26912291 Outlook Calendar Integration crash outlook, if enable.

1-26916991 Error in loading languages on Voicemail startup. Error 5201.

The following defects have been corrected in ShoreTel 7.5 build 12.14.1809.0:

Defect Description
Number
1-20651887 IP 230/530/560 "To VM" soft-key is grayed out when monitored extension
receives call
1-26289051 Dial Plan changes for India

1-26698497 Cannot dial Taxi numbers in Norway

1-26708539 Luxembourg (Switch Team)

1-26752067 Implement Luxembourg dial plan

1-26790872 Norway: IP560 display gets garbled when user langaue is Norwegian.

1-26817501 Language and Dial Plan changes for Luxembourg and Finland. Fix for seed data
Singapore, HK, India, Argentina
1-27035461 Support more than 300 languages

1-27039577 Luxembourg: Ring tone only rings twice

800-1210-01
1-27061731 Add India and Luxembourg to country language support

The following defects have been corrected in ShoreTel 7.5 build 12.14.1806.0:

Defect Description
Number
1-23800921 Able to pickup active voice mail calls from the voice mail server

1-23923998 Dial tone heard while talking to party when Operator transfers call and new call
answered
1-24636044 ISDN BRI hunting fails to pass unplugged but enabled BRI spans. Get reorder
tone. System generates an event log.
1-24954911 w3wp.exe application crash

1-25030211 Verifying local area codes are not mis-configured due to leading zero

1-25049245 When selecting a BCA to place an outbound call it will answer other incoming
BCA call.
1-25263552 QL shows Port OOS instead of HG busy when HG is made busy

1-25371721 Programming BCA on IPP's TUI does not write to dB properly.

1-25387331 Documentation: error in newer phone TUIs in agent state procedure

1-25402910 Incorrect Caller ID on phone display when calling busy number

1-25420770 VM issue when upgrading to 6116. Scratching and Clicking during and after VM
Prompt.
1-25929415 E1 switch will have D Channel Down on a Reboot

1-25985812 Director fails to display the labels for "Invoke URL" and Invoke Command Line" in
Global Toolbars
1-25993268 HAPI Failures causing SG 120/24 to reboot

1-26080184 power LED flashes 3 times

1-26083721 PCM for India requires "0" as national access code.

1-26218273 Outlook contacts with phone numbers less than 8-digits long do not get imported
into PCM
1-26242868 France Telecom rejects outbound int'l call with CC "missing mandatory IE". ST
missing "sending comp"
1-26398931 Analog ports go OOS on SG90 because trunk port's trunkgroup id is missing

1-26472049 Quick Look shows "firmware mismatch" on IP Phones

1-26645602 Inbound Calls from BRI Carrier are not routed correctly. The last digit is being
dropped

800-1210-01
The following defects have been corrected in ShoreTel 7.5 build 12.13.1328.0:

Defect Description
Number
1-26328171 565 w/ BT: Softkey of Answer is inactive when Auto Off Hook is set to BlueTooth.

The following defects have been corrected in ShoreTel 7.5 build 12.13.1327.0:

Defect Description
Number
1-25386408 Keep the 1st call with BT on Hold, press the 2nd line. It goes Off Hook on Speaker
not on BT headset. (565)
1-25392712 565 - BT Auto Off-Hook setting for Bluetooth/Wireless does not work properly

1-25454423 BlueTooth echo and static on 565g when volume levels are too high. (BT)

1-25909161 565g- able to light up Blue Headset and Green Speaker LEDs at the same time

1-25972781 565 Phone crashed when continuously adjusting the volume on BT headset (655
Plantronics)
1-26275790 FW 3.1.18 and release notes checkin

The following defects have been corrected in ShoreTel 7.5 build 12.13.1326.0:

Defect Description
Number
1-24033001 IP565 display lease configuration screen up after pairing BT headset

1-25453041 565 - Spelling: "Paring failed."

1-24535536 Add color phone quick reference cards qrc_ip565

1-25972081 Update IP565g TUI to highlight gigabit capability

1-25186431 Add back IP565g documentation

1-25392281 565- Menus for pairing of Bluetooth headset needs to have Reverse video text
when selected

The following defects have been corrected in ShoreTel 7.5 build 12.13.1310.0:

Defect Description
Number
1-25989534 Dead air to VM server after a user attempted to retrieve a VMail from either VM
viewer or Outlook..
1-25809075 Upgrade error. DB version in DB version table not upgraded properly

The following defects have been corrected in ShoreTel 7.5 build 12.13.1308.0:

800-1210-01
 Defect Description
Number
1-25386301 When we put BCA call on Hold, Phone goes Offhook.

1-25433129 Phones ring twice and call goes to Voicemail regardless of users "No Answer
Number of Rings"
1-24118718 A caller will call into the workgroup and will be put on hold (system hold). The
caller will hear music for about 20 seconds, then the music will stop and the caller
will hear dead air.
1-25303892 IP265 color phones are not displaying complete 19 char IP Phone Announcement
message.
1-25348361 IP Phone: Blinking icon for hold stops moving when 2 or more calls are put on
hold
1-25352771 Phone BCA icon is not flashing with call

1-25386301 When we put BCA call on Hold, Phone goes Offhook.

1-23988331 Added analog loop start trunk support to Mexico, Australia, New Zealand and
India
1-25267165 Need to add MCM TUI file to system and Director

1-25609755 Day of week is displayed incorrectly on the IP Phones in Mexico

1-25649091 IP265 Phones doesn't show Date and Time.

1-24519244 PCM - Fail to configure "Escalation Profile" from PCM system. (Upgrade)

1-25649181 Custom button labels are missing after upgrade

1-25470798 Broadcast VM message to a distribution list of 1400 users causes the VM server
to crash
1-25505962 Escalation Window strings for Radio buttons and checkbox are truncated in
Spanish
1-25411381 Database version upgrade error. DB version not correct in DB version table

1-24118718 MOH not working

The following defects have been corrected in ShoreTel 7.5 build 12.13.1303.0:

Defect Description
Number
1-25340140 IPBX24 switches rebooting intermittently after upgrade.

1-23101316 Two BCA calls answered using speakerphone, then switch from one then other
causes improper behavior
1-24685888 IP Phones time is off, site time zones missing since upgrade

800-1210-01
1-24836837 COM+ Issue causing users to lose voicemail settings each day.

1-24847137 Paging will answer 2nd incoming call while 1st call is parked.

1-24572369 No audio on blind transferred calls when the call is routed through a HG then
parked and picked
1-23828392 Programmed button for Record Call does not flash while recording.

1-24519244 PCM - Failed to configure "Escalation Profile" from PCM system. (Upgrade)

1-24861181 Personal Call Manager (PCM) remains in English for Spanish Windows XP and
Vista.
1-24163648 When monitored ext. is on hold + has active call, LED on monitoring IP265
flashes green not orange.
1-24224721 Analog loop start trunk has 8dB loss in receive direction

1-23498748 Park a call using Button Box trigger assigned IP Phone to become off hook

1-24659501 Hear clicking when playing envelope info of Voice Mail

1-24534791 Dchannel fails to come up on 220E1 when upgrading from ST6.1 to ST7.5. Only
affects Sweden, Switzerland, and Austria
1-24163648 When monitored ext. is on hold + has active call, LED on monitoring IP265
flashes green not orange.
1-24580251 When a user’s voice mail password is changed, the MCM client will still use the
previous vm pin to connect to the MCM service.
1-24680691 MCM: Toggling the MCMAllowed field (disable/then enable) impairs MCM
functionaility for that user
1-22127834 During the upgrade process, the IP Phones are not sending a DHCP release

1-25798081 User not able to pick calls from a Work Group queue

1-25470798 Broadcast VM message to a distribution list of 1400 users causes the VM server
to crash
1-25086736 MCM service became unresponsive after CSIS service was unresponsive for a
short duration.

The following defects have been corrected in ShoreTel 7.5 build 12.12.6116.0:

Defect Description
Number
1-24916319 SG-220T1A switch does not boot up properly when Digital Loop Start (DLS)
trunks are present
1-24400812 Director showing firmware mismatch for IP 265 after upgrade and phone reboot.

1-24532759 Add color phone quick reference cards qrc_ip265

1-25221721 IP265 TUI – document add with link in Director

800-1210-01
1-25088331 Documentation addition of IP 265 phones

The following defects have been corrected in ShoreTel 7.5 build 12.12.6113.0:

Defect Description
Number
1-24972769 Cannot create Trunk Groups upon upgrading from 12.12.5204.0. Only impacts
systems in Sweden.
1-24982154 MCM application crash of service upon adding a user to system

1-24956251 Add MCM Quick Reference card

The following defects have been corrected in ShoreTel 7.5 build 12.12.6111.0:

Defect Description
Number
1-24233561 PCM Outlook integration: Error while Installing the Voice Mail for MS Outlook.
Root cause: VMailFrm.cfg and dll was renamed from VMailForm.cfg/dll but config
file was not updated to take new dll.
1-18415511 US Robotics Modem (Type: USB 172.061) fails during negotiation.

1-24709051 Trunk Group Plan string causing trunk calls to drop. When a Local Prefixes
(Exception) list is created and assigned to the Trunk being used to make the call.
1-24069621 11.15.3101 build generates large number of logs.

1-22837001 Defective new switches - SG90 and 220T1. Default Gateway address must be
manually configured if using DHCP.
1-23922171 4 digit emergency number was converted to canonical number on Sweden with 3
digit dial plan.
1-24152286 Faulting application MailServ.exe, version 12.5.7203.0, faulting module ntdll.dll,
version 5.2.3790.
1-21944141 Calling a huntgroup extension and the call is answered the other members
continue to ring.
1-24196721 Switch is sending invalid MAE event when MAE call is parked back on MAE
Extension
1-24259970 Mexico Number incorrectly parsed when entering TAC in QuickDialer.

1-20820865 Call to softphone user who is member of workgroup results in error

1-22455151 Softphone TX levels are being reset to a low default level on each call

1-23014598 Remote User's CHM does not change to custom when we select a custom
schedule. HQ user is fine
1-23719001 BCA - BB24 LED becomes steady green after BCA call is picked up and dropped
by other user
1-24068328 220T1a is not able to reset the Telco Link from Director's Quick Look page

800-1210-01
1-24200700 Unable to delete users with personal contacts programmed via Call Manager

1-24211111 When double-clicking in the client on a call that is on hold, the call will go the
IP560 speaker
1-24233561 PCM Outlook integration: Error while Installing the Voice Mail for MS Outlook

1-24327902 Port set to Analog Loop Start trunk doesn't work until switch is reset & doesn't say
reset necessary
1-24435163 MCM application crash

1-24430668 MCM consumes 12~14MB daily

1-24531411 MCM Application Crash

The following defects have been corrected in ShoreTel 7.5 build 12.12.5204.0:

Defect Description
Number
1-23494008 Phone stays off hook after parking back call by pressing monitor key. Should stay
on-hook.
1-23861493 PCM Install fails when User Date Format does not match the System Language.
(All OS languages).
1-23494008 phone stays off hook after parking back call by pressing monitor key

1-23807291 Quick Look showing D-Channel Down for an operational T1.

1-23861493 PCM Install fails when User Date Format does not match the System Language.
(All OS languages).
1-23986901 ALS (Ireland) is not receiving Inbound Calls to ALS DID number

1-23911591 Make me conference is not working.

1-23997681 Not able to dial canonical number fromt he PCM if the TAC is 9 in Belgium site.

1-24017491 IPX65, rebooting/resetting phones clears voicemail count from display

1-24030232 Cannot save Germany site's Emergency number with Trunk Access Code
unchecked.
1-24031605 Not able to test MEN feature in Netherlands because TG dial string is wrong.

1-24097418 Button boxes and IP 560 phones reboot after 50~70 calls

1-24059378 Unable to make outbound calls on T1 switch

1-23968601 220T1 switches become unresponsive after some time

1-22766741 Backup Auto attendant not playing when switch is not connected to the server or
the server is down.

800-1210-01
1-22051267 SG-E1 loses D-Channel after 5 seconds

1-24179586 The 220T1 is having an issue where the T1 link may fail and not come back up

1-24179763 The 220 T1 is logging ethernet link errors while under load

1-24303825 PCM fails to launch with German Vista

1-23887971 SG-90BRI failed TBR 3 (1995) test case CPF4PHDI_T3exp at UL

1-24173721 Netherlands CID must default to E.164

1-24153525 BRI calls looped back into same switch don't ESTABLISH both sides of the call

1-24163611 Not able to dial Emergency Number on Mexico site.

1-20820865 Call to softphone user who is member of workgroup results in error

1-23408462 MCM - Connnecting to Remote Server (DVM) couse CSISmgr error - client can
not connect
1-19847921 SoftPhone - from SoftPhone when you click "Options" it brings up a new window
which is branded wrong
1-24094787 HTTP error 404 "page cannot be found when attempting to goto switch page from
the SIP trunks in QL

The following defects have been corrected in ShoreTel 7.5 build 12.12.3502.0:

Defect Description
Number
1-23982671 PCM initiated Consult transfer acts like blind transfer

1-23422029 220/T1 switch does not restart if a telnet session is active

1-23733282 Using call back function from VM form while playing message fails to place call

1-24001791 Docs in ShoreTel 7.5 linked to ShoreTel 6 docs. Director doc links also bring up
ST6
1-23877051 After approximately 30 minutes of operation director is showing TX errors on all
BRI ports.
1-23899630 SSH: gzip is not uploaded to ftp server

1-23900951 New phone firmware 3.1.9 and 2.2.7 check in

1-23901760 SSH utility: using slogWin.exe 0 byte size tar archive file is uploaded to ftp server.

1-23921148 PSTN failover is not working

1-23600043 Caller ID and From information is incorrectly displayed for calls that are
transferred.

800-1210-01
1-23603414 Bluetooth config requires localization. "us-ascii" encoding for accented characters

1-23625001 IP265 Adjust position of on-hook dial (cosmetic)

1-21615327 Music On-Hold fails intermittently

1-23034381 Incorrect Hook Flash values for Germany country settings

1-23306056 Ireland Dialplan CID sends leading "0" need to remove

1-23750538 Faulting application MailServ.exe. VM notification was not working.

1-23628672 PCM displays "O" for Calling Name instead of "Out Of Area"

1-23464691 T1 PRI added to Remote Site does not Auto assign available DIDs to Users.

1-23507657 Empty messages are delivered in outlook for messages that were auto deleted.

1-23706711 Not able to configure Office System Extension (OSE) for Speed Dial on
programmable toolbar
1-23806150 MCM - PIM - Load time issues when starting application with a large number of
PIM entries.
1-23858576 RecordExt: LED not displaying blinking orange on BB when phone and BB are on
different switches.
1-23903150 IP Phone - Time and date display disappear from phone when changing the
switch the phone belongs to.
1-23122293 Users in Italy are unable to dial 11 digit numbers, only 10 digits are dialed

The following defects have been corrected in ShoreTel 7.5 build 12.12.2204.0:

Defect Description
Number
1-23820889 TapiSrv client log is not created on Vista installs

1-23741364 Cannot transfer HG call

1-23405001 Completed PCM support for Mexico, Denmark, Italian, Sweden, Switzerland,
Austria
1-23841561 Director converts Emergency number 911 as +3411.

1-23864981 IPCS service using 98 to 100% CPU.

1-23249451 PCM Escalation Notification window does not localize.

1-23549969 Installer requires localized "network service" to complete install.

1-23783041 MCM - Install - Installer needs to add file types.

800-1210-01
1-23711299 User unable to transfer calls after pressing "Transfer Consultative" button
configured on phone
1-23742639 Escalation Profile follows the order as it was created instead of escalation steps
sequentially.
1-23780657 IP Phone - Not able to assign any functions to button box associated with an IP
phone from Director.
1-23713831 MCM Server: Found memory leaks

1-23858131 BRI leds are the wrong polarity on REV B boards

1-23141391 Record Call: LED not displaying blinking orange on BB when phone and BB are
on different switches.
1-23828326 Quicklook T1A does not show "span" dropdown

1-23833873 Canonical Emergency Number failed with Internal call only permissions on Spain

1-23299621 Unable to make a second call after pressing hold.

1-23615655 Calls fail to transfer from AA to extension via SIP/BRI 8

1-23028191 Quick Look: E1 or T1 switch failed to display proper Switch alarm status from Link
alarm status.
1-23816809 PCM doesn't update MEN list when we empty Emergency Number table on server
side

The following defects have been corrected in ShoreTel 7.5 build 12.11.9706.0:

Defect Description
Number
1-23400161 IP Phone - Adding a fourth party to a 3-way conference drops already existing
connections.
1-23600921 IP115 speaker phone audio quality is bad

1-23514352 IP115 display fails to return to idle after hang-up of call

1-22999232 MCM - Call History - App crashes upon waking up from suspend mode -
Blackberry
1-23692031 Disconnects all the parties when I press 'No' for any consult conference or consult
transfer.
1-23646881 Missed calls are incorrectly displayed for mouse hover of phone icon of PCM

1-23689391 MCM - Office Anywhere - Setting to an external assignment doesn't update status
server side.
1-23183311 MCM- Call Handling Mode setting does not accept phone number without 1+area
code
1-23167731 Installation/ Upgrade: Reminder to the MakeCDRarchive.exe utility.

1-23405491 w3wp.exe crashes

800-1210-01
1-23190529 SG-220T1A flash filesystem encountered ECC error and hang during burnflash
upgrade process.
1-23527568 CDR archive errors

1-23855901 Still able to make Emergency call even though Emergency trunks disabled

800-1210-01