PROCESS 1.0 3.0 29.

0 PROCESS
- Duty Control Manager Major Incidents Implement Train Crew Train Crew
- Service Delivery Manager affecting the Network - Make decision to go Operational Planning Management - Major Management - Major
Status Contingency `Status 1` Discussion Incident Process Incident
Plans

2.0 4.0 6.0 7.0 27.0 28.0 30.0 PROCESS

Communicate Inform Transdev Implement Services are able to 3.12 [IN] Status 2 -
fected - Britomart Closed)

- Service Delivery Manager Holding Message to contingency plan to Operations Centre Inform Britomart Main Operational Inform Silver On Call arrive & depart from Major Incident (ALL
Train Control Train Control (TOC) Control Room (MCR) Contingency Plans Britomart (Status 2) Lines
Affected-Britomart

5.0 8.0
Communicate
- Duty Control Manager contingency plan to Incident Notification
v37.0

Network Control
Manager (NCM) and

9.0
- Service Co-ordinator
- Service Delivery Manager COMPASS Incident
Notification

10.0 13.0 17.0 19.0 20.0 21.0 22.0 23.0 24.0 25.0
Customer Line Network Electronic Restrict incoming calls
- Communications Supervisor Brief CCO Team Network Status Inform Station Team Upload Britomart Broadcast SMS - Staff Text Message Displays (ED) Inform AT Contact to the Transdev Auckland Rail Network
Update (NSU) Leader(s) Plaza PID message ONECOM Message Centre Operations Centre Update
(TOC)

11.0 12.0

- Customer Communications Officer CCO2 makes holding CCO1 and 3 make

PA at Britomart Network PA

14.0 15.0 16.0 PROCESS 26.0

Inform Britomart and Inform Operations Activate the Inform Auckland
- Service Co-ordinator Newmarket Platform Supervisor - The Scheduled and / or Scheduled and / or Transport Operations
Supervisor(s) Strand Rail Bus Contingency Rail Bus Contingency Centre (ATOC)

PROCESS 31.0
Is Britomart customer
- Station Team Leader Disruptions of Train capacity becoming an Outputs
Services at Britomart issue?

18.0
- Communications Supervisor
Activate Message
- Customer Communications Officer
Manager

Uncontrolled Copy Only : Version 37.0 : Last Edited Thursday, 5 April 2018 2:01 PM : Printed Tuesday, 24 April 2018 2:11 PM
3.11 [IN] Status 1 - Major Incident (All Lines Af-

Transdev > Operations > Transdev Operations Centre (TOC) > 3 - Incident Management > 3.11 [IN] Status 1 - Major Incident (All Lines Affected - Britomart Closed)
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