PROCESS 1.0 3.0 28.

0 PROCESS
- Duty Control Manager
- Service Delivery Manager
Major Incidents Implement Train Crew Train Crew
affecting the Network - Make decision to go Operational Planning Management - Major Management - Major
Status Contingency `Status 3` Discussion Incident Process Incident
Plans
fected - Britomart Open)

2.0 4.0 6.0 13.0 26.0 27.0

Communicate Inform Transdev Implement
- Service Delivery Manager Holding Message to contingency plan to Operations Centre Inform Britomart Main Operational Inform Silver On Call
Train Control Train Control (TOC) Control Room (MCR) Contingency Plans
v32.0

5.0 7.0
Communicate
- Duty Control Manager contingency plan to Incident Notification
Network Control
Manager (NCM) and

8.0
- Service Co-ordinator
- Service Delivery Manager COMPASS Incident
Notification

9.0 10.0 16.0 18.0 19.0 20.0 21.0 22.0 23.0 24.0
Customer Line Restrict incoming calls
- Communications Supervisor Network Status Brief CCO Team Inform Station Team Upload Britomart Broadcast SMS - Staff Text Message Network Electronic Inform AT Contact to the Transdev Auckland Rail Network
Update (NSU) Leader(s) Plaza PID message ONECOM Display (ED) Message Centre Operations Centre Update
(TOC)

11.0 12.0

- Customer Communications Officer CCO2 makes holding CCO1 and 3 make

PA at Britomart Network PA

14.0 15.0 PROCESS 25.0

Inform Britomart and Activate the Inform Auckland
- Service Co-ordinator Newmarket Platform Scheduled and / or Scheduled and / or Transport Operations
Supervisor(s) Rail Bus Contingency Rail Bus Contingency Centre (ATOC)

17.0
- Communications Supervisor
Activate Message
- Customer Communications Officer
Manager

29.0
- Duty Control Manager
- Network Control Manager Decision made to
return to normal Outputs
- Service Delivery Manager
timetable
- Train Control

Uncontrolled Copy Only : Version 32.0 : Last Edited Thursday, 5 April 2018 2:16 PM : Printed Tuesday, 24 April 2018 2:13 PM
3.18 [IN] Status 3 - Major Incident (Some Lines Af-

Transdev > Operations > Transdev Operations Centre (TOC) > 3 - Incident Management > 3.18 [IN] Status 3 - Major Incident (Some Lines Affected - Britomart Open)
Page 1 of 1