Professional Documents
Culture Documents
0 PROCESS
- Duty Control Manager Major Incidents Implement Train Crew Train Crew
- Service Delivery Manager affecting the Network - Make decision to go Operational planning Management - Major Management - Major
Status Contingency `Status 2` discussion Incident Process Incident
Plans
fected-Britomart Open)
5.0 7.0
Communicate
- Duty Control Manager contingency plan to Incident Notification
Network Control
Manager (NCM) and
8.0
- Service Co-ordinator
- Service Delivery Manager COMPASS Incident
Notification
9.0 12.0 16.0 18.0 19.0 20.0 21.0 22.0 23.0 24.0
Customer Line Restrict incoming calls
- Communications Supervisor Brief CCO Team Network Status Inform Station Team Upload Britomart Broadcast SMS - Staff Text Message Network Electronic Inform AT Contact to the Transdev Auckland Rail Network
Update (NSU) Leader(s) Plaza PID message ONECOM Display (ED) Message Centre Operations Centre Update
(TOC)
10.0 11.0
17.0
- Communications Supervisor
Activate Message
- Customer Communications Officer
Manager
29.0
- Duty Control Manager
- Network Control Manager Decision made to
return to normal
- Service Delivery Manager
timetable
- Train Control
30.0
Is Britomart customer
- Station Team Leader capacity becoming an Outputs
issue?
Uncontrolled Copy Only : Version 39.0 : Last Edited Thursday, 5 April 2018 2:16 PM : Printed Tuesday, 24 April 2018 2:12 PM
3.12 [IN] Status 2 - Major Incident (ALL Lines Af-
Transdev > Operations > Transdev Operations Centre (TOC) > 3 - Incident Management > 3.12 [IN] Status 2 - Major Incident (ALL Lines Affected-Britomart Open)
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