DISCLAIMER

The views and opinions expressed in this presentation

are those of the authors and do not necessarily intend to hurt the
sentiments of the viewers.
Watch the next few slides carefully!
People Problems
Your take on People Problems
DIFFICULT PEOPLE
 DIFFICULT PEOPLE
Sounds RUDE!

How about
DIFFICULT ATTITUDES?

Still not CONVINCED

DIFFICULT PEOPLE
DIFFICULT ATTITUDES

DIFFICULT APPLES
BAD APPLES
 During the course of presentation we will be referring

DIFFICULT PEOPLE / DIFFICULT ATTITUDES = BAD APPLES

Why BAD APPLES?
Why not BAD PINEAPPLES?
A BAD APPLE can spoil the entire bunch
Know the BAD APPLES
TROUBLESOME and DIFFICULT To WORK
POOR LISTENER
JEALOUS
INSECURE
MISFIT – BAD HIRING
Are they really BAD?
Or
there is something else ...?
DIFFICULT PEOPLE have
BEHAVIOURAL ISSUES.
BEHAVIOURAL ISSUES.
Extremely difficult to Identify
BEHAVIOURAL ISSUES
Explicit – Identifiable
Implicit – Hidden
A closer look…
EXPLICIT
COMPLETE disrespect for the TIME!
HIGHLY INDISCIPLINE!
ARROGANT
AGRUMENTATIVE
IRRESPONSIBLE – Lack INITIATIVE!
DISINTERESTED IN WORK
VICTIM MENTALITY
EXPLICIT – Visible, identifiable
•Disrespect for Time
•Not following Instructions
•Arrogant and rude
•Argumentativeness
•Lack initiative
•Disinterested and
•Disoriented
IMPLICIT
CRAFTING IMPRESSION
 Always create good Impression in presence of superiors BUT
Make the lives of their colleagues miserable in absence of superiors
AFFINITY - CLOSENESS
MARKET their closeness with superiors.
MANIPULATIVE
VERY SUGGESTIVE
Very suggestive in deciding the role and job for others
OVER BEARING
BAD BITING
PROCLAIMER
Seek PRAISES, CREDITS for work done by others
 EMOTIONAL BLACKMAILER

Always ready with Excuses and Justification

INTRUDER
Keenly Interested in OTHERS affairs
OVER OCCUPIED - BUSY
We all know that ….and
Why are we talking about them?
BAD APLLES adversely affect and influences the
PRODUCTIVITY of BEST PERFORMERS
BAD APPLE’s behaviour DO NOT
contribute positively to the growth
of the organization.
Their behaviour adversely affects the
Overall performance
 Any employee who DRAGS the
work of others is very DANGEROUS.
To identify such person in the organization
or team is a tough job.
Understanding the DIFFICULT BEHAVIOUR
enables to get CLOSE to the problem.
DIFFICULT ATTITUDE
They don’t like the work environment
DIFFICULT ATTITUDE
They don’t like the work environment
They don’t like their co-workers
DIFFICULT ATTITUDE
They don’t like the work environment
They don’t like their co-workers
They don’t like their Superiors
DIFFICULT ATTITUDE
They don’t like the work environment
They don’t like their co-workers
They don’t like their Superiors
They feel NEGLECTED
 DIFFICULT ATTITUDE
They don’t like the work environment
They don’t like their co-workers
They don’t like their Superiors
They feel NEGLECTED

They suffer from INFERIORITY COMPLEX

BAD APPLES have
PERSONALITY TRAITS
that are NOT COMPATIBLE
with the job.
Misfit for the Job – BAD Hiring
A BAD APPLE
is bad for
everyone!
 A BAD APPLE is a
SUBPAR EMPLOYEE that
causes EMOTIONAL DRAIN
on the people in the team,
or DRAIN RESOURCES, or
NEGATIVELY AFFECTS
the overall
Performance
Bad Apples are blessed with
BAD ATTITUDE that wears
downs the overall productivity
BAD Apple isn’t someone who
makes the OCCASIONAL
MISTAKE, but has a DISTINCT
ONGOING PATTERN of
certain type of behaviour or failure.
BAD TO
THE CORE
BRUISED
 APPLE is
BAD to the CORE or BRUISED
depends upon the
BEHAVIOURAL PATTERN – EMOTIONAL RESPONSE
DIFFICULT TO DIAGNOSE
BAD to the CORE
Distinct Ongoing Pattern
BRUISED
Occasional mistakes
 ANNOYING BAD APPLES

Every organization MUST establish boundaries that keep

employees annoying behaviour to minimum
Categories of BAD APPLES
GOSSIPER
BULLY
BACKSTABBER
PASSIVE - AGGRESSIVE
WASTER
NARCISSIST
SELF OBSESSED
WHISTLEBLOWER
LAZY BONES
COMBATANTS
POISONER
CHAOS
CRITICIZE
THE SLOB
THIEF IDEAS
MISREPRESENT
WHINER
SO MANY .... BAD APPLES
What to DO?
Assess
Identify BAD APPLE and their BEHAVIOURAL ATTRIBUTES
Provide JOB DESCRIPTION
Make them UNDERSTAND
Assign RESPONSIBILITY
Make them ACCOUNTABLE
Extend HELP when NEEDED
Give CONSISTENT Directions
MONITOR..MONITOR & MONITOR
Respect and Reward QUALITY WORK
And if NOTHING works.... then
Withdraw all IMPORTANT ASSIGNMENT
Move them to Another DEPARTMENT or TEAM
Discuss IMPLICATIONS for their BEHAVIOUR
Issue them WARNING
From BAD
To GOOD
From BAD to GOOD is a TRANSITION
STOP RESISTING
START ACCEPTING
They need ENCOURAGEMENT
to change their Attitude
They need PERSUATION
They need HELP to CHANGE their Work Habits
 THINK !
It is not ILLEGAL yet
Behavioural Issues are difficult to trace
Every behaviour that a person
Exhibits is MOTIVATED by
Something……
 People either act out their EMOTIONS
By taking ACTIONS to achieve a certain OUTCOME
Or
They have deeply ingrained HABBIT, FRUSTRATION
Beyond their CONTROL
DEALING with BAD APPLES
 FOCUS on the PROBLEM
Why the PROBLEM needs to be RESOLVED?
What can be done for IMPROVEMENTS?
How the person concern thinks (BAD APPLE)?
 BAD APPLE tendency
To the CHANGE the Topic
To highlight their own concerns
To Emotionally blackmail
To Blame others
To be on the Edge to Dodge and weave
throughout the conversation
 REMEMBER
Avoid CONFRONTATION
Avoid all DEVIATION
Avoid all ANNOYANCE
ALLOW BAD APPLES to SPEAK
 TRANSITION
BAD to GOOD
Reference:
BAD APPLES
By Brette Mcwhorter Sember

Faculty Enrichment Program - FEP

Reach me at vinod.kr.sharma@gmail.com