D. M.

PERCY
554 OLD CANTON RD.
MARIETTA, GA 30068
(770)-578-8383
dpercy@yahoo.com
____________________________________________________________________________________________

SUMMARY:

 Experienced Executive with ability to lead and listen

 Over 18 years of progressive responsibility within global organizations with a focus on change/
program management, process, operations, and technology solutions driven from business
needs
 Extensive experience in direct and consultative management and organization strategy with
advanced solutions for diverse customer-focused organizations
 Broad understanding of development for strategic and fiscally responsible business initiatives
that meet organizational goals
 Direct, positive, P&L responsibility for multi- million dollar budgets
 Industries: Manufacturing, Industrial, Technology/ Telecommunications, Professional Services/
Consulting, Human Resources / Technical Recruitment, Internet / eBusiness, Financial,
Broadcast / Entertainment, Education, Retail

PROFESSIONAL HIGHLIGHTS:

Jigsaw Partners Corporation, Houston, TX/ Atlanta, GA 2008 –

PRESIDENT & CSO present

Responsibilities: Work with Customers to create situation-appropriate solutions to Customer

Challenges or Needs. Conceive, Develop and Deliver solutions that incorporate industry tools related to
process improvement (WorkOut, Lean, Value-Stream Mapping, etc) along with Jigsaw proprietary solutions
and expertise (Change Management, Acquisition Integration, Leadership Tools, etc).

Function as brand awareness champion and primary content creator for the Company.

2001-
GE Commercial Finance. Atlanta, Georgia 2008
VICE PRESIDENT, ACCESS GE
Responsibilities: Daily responsibilities are to increase the value of C-level customer relationships
through sharing GE’s best practices and toolsets with customers to enhance sales and bottom line
effectiveness. Facilitation and educational proficiencies and tools shared with customers are strategic
initiatives around Leadership Development, Process Improvement, Acquisition Integration, and Change
Acceleration. Support for 2 regional entities includes over 300 customers touched, and awarded volume
exceeding $2B. Also serve as the Subject Matter Expert for any customer requests related to Acquisition
Integration.
Accomplishments: Initiated customer Webinar strategy to allow more customer touches with limited
resources. Created and Produced new Curriculum for customer content on Change Management and
Acquisition Integration. Received Regional and National Growth Awards for work with Customers.

GE Energy. Atlanta, Georgia

BUSINESS INTEGRATION (M&A) LEADER
Responsibilities: Overall responsibilities are to functionally, operationally, and culturally align an acquired
business to GE’s operating rhythm and culture while supporting successful financial proforma and synergies
achievement. Liaison between GE, acquired business leadership, and cross- business functional units to
drive talent assessment, and short and long term strategy for business optimization and fit. Lead
organizational design and transformation, and manage communications process. Key contributor to
acquisition process knowledge; Develop tools, knowledge-base, and repeatable processes, along with
knowledge transition to support continuous improvement for future acquisitions. Participated in Due
Diligence process evaluating functional process, metrics performance, talent, and financial analysis.
Accomplishments: Participated in acquisitions as both a business and operational leader. Leadership
roles involved integration of international businesses with multiple locations. Have delivered all integrations
with zero regrettable employee turnover, and exceeding both proforma requirements in addition to
significant reduction in anticipated integration costs. Successfully led functional leadership through
communication and implementation of GE-governed ‘non-negotiables’, organizational realignment, and
synergy identification and achievement. Received leadership award for work on BHA integration at
completion; 2005.

CTO (highest role attained in function)

Responsibilities: Responsible for overall global IT / IS / IM infrastructure management for GE Energy; a
power technologies manufacturing organization and the largest of the GE companies consisting of over
45,000 employees and contract resources in 600+ global locations. Worked to develop focused Six Sigma
Quality initiatives, process change, and third party, outsourced contract negotiations to drive cost-out and
increase in Service Level Attainment and customer satisfaction. Employee chain consisted of 14 Global
Managers, and over 500 employees in call centers, operations centers, and on site tactical and strategic
support. Budgetary responsibilities were approximately $80M direct,$125M indirect, and net financial
impact was a reduction in $40M annual operating cost.
Accomplishments: Developed and implemented first truly global, consolidated, support organization.
Conceived and implemented software distribution, compliance, and banking system to drive better utilization
of assets. Implemented Export Control Compliant service organization meeting DOE and DOD
specifications. Eliminated 28 FT headcount and 40 contract resources through efficiency initiatives. Selected
to lead the GE Global Client Computing Council (350K nodes), driving standards, vendor negotiations and
process improvement for all of GE. Selected to lead GE Women in Technology organization. Participant in
various Jack Welch Leadership Development Center Programs.

SENIOR DIRECTOR OF OPERATIONS 1999-

NetEffect Corporation. Atlanta, Georgia 2001

Responsibilities: Responsible for overall executive-level operations management for NetEffect

Corporation; a startup networking and telecommunications infrastructure professional services company.
Worked to develop focused change management, Systems implementation and other infrastructure to
support growth from 42 employees to over 420. Responsibilities over the departments and functions of:
Legal Services, Education Services, Information Technology (IT / MIS), Systems Analysis and
Implementation, Facilities, Real Estate and Construction Management, Administration, Purchasing and
Vendor Management, Security, Shipping and Receiving, Risk Management, Acquisition Analysis, and
Corporate Insurance. Employee chain consisted of 3 Directors, 5 Managers, and over 35 employees. Each
department was started from ‘scratch’ in development of basic needs (budget, personnel analysis, etc.) and
strategies into complete programs providing infrastructure. Overall responsibilities were in creation of
process, policies, and contracts that streamline operations, support the explosive growth of the company,
and make effective use of NetEffect’s resources. Budgetary responsibilities were approximately $58M, and
contracts and negotiations resulted in $9M savings to the company.
Accomplishments: Assisted in attainment of two rounds totaling $46M in VC funding. Developed and
implemented vendor selection, evaluation and management program. Evaluated and implemented CRM,
Billing, Financial, Sales, Contract management, HRIS, and Recruitment management systems. Constructed
or redesigned 12 facilities opened in FY2000. Implemented 401K program. Led two company acquisitions
through due diligence and purchase. Implemented new hire orientation program and Consulting 101 skills
attainment classes. Developed customer-focused team that delivered on budgetary and time commitments.

DIRECTOR OF PROJECT MANAGEMENT

Responsibilities: Responsible for the development and implementation of NetEffect’s NetAdvantage

project implementation and management methodology in support of providing consistent, quality
implementations of technology in customer environments. Based upon the PMI (Project Management
 Institute) PMBOK, the methodology incorporated processes from client needs analysis through
implementation, delivery, QA, completion assessment and customer satisfaction analysis. The methodology
was created to provide a flexible architecture for services implementation, but with enough structure to
provide quality and consistency in service delivery, and to provide engineers with the necessary framework
to successfully engage customers without having detailed project management experience. Held executive
customer engagement and relationship responsibilities.
Accomplishments: Implementation of delivery methodology in 8 weeks. Completion of instructional
program to train engineers on delivery method resulting in streamlined engagements and enhanced tracking
and reporting.

EDUCATION:

Graduate coursework toward MBA

B.Sc., Clemson University, Clemson, South Carolina

RELOCATION:
For family reasons - I am unable to PHYSICALLY relocate from Marietta, GA. I can travel
extensively, to include long distance commuting. Ideal role would be able to work as required,
necessary, and optional to control schedule and work from anywhere in the world.

PROFESSIONAL / SERVICE:

WITI - Women In Technology International - 1997

Leader – Habitat for Humanity project 2001,2002, 2004
Personal Financial Analyst, Primerica Financial Services
State of GA Life and Health, Property & Casualty Insurance Licensee 1997
NASD Securities Licensing, Series 6 and 63 1997
Six Sigma Green Belt Certified 2002
Six Sigma Black Belt Trained
2003
Member – National Association of Female Executives (NAFE) since 2001