UID : U61744

Mobile No: 9908242208

LOKESH DANDU

EXPERIENCE SUMMARY
 3+ years of experience in JIRA Administration, analysis, design, development,
Project management, Agile methodologies, JIRA Core, Jira Service Desk 7.1.6,
Jira Agile 7.1.8, Confluence, Bitbucket ,Fisheye &Crucible,Bamboo, GIT,
Jenkins,MySQL, Groovy Scripting, ITIL Management., Collaboration tools,
Continuous integration builds server configurations and management
 I have very good exposure in Shell scripting using BASH, CShell
 Good exposure in network protocols like TCP/IP, DNS, DHCP, and VLANs
 Very good exposure in DC and DR implementation
 I have implementation Nagios, CACTI and Splunk
 Installed and tested various plug ins/add-on’s
 I have very good knowledge in Database clustering and taking the Jira,
Confluence, DB backup’s
 Having very good knowledge in SAN storage to take a backup and archive the
projects
 I have very good knowledge in Jira, Confluence up-gradation from lower version
to new version (Both Core and Applications up gradation)
 Good Knowledge in Windows and Linux Patch Installation
 Good Exposure in implementation of Workflows Scheme, Screens Scheme,
Permission Scheme, Notification Scheme
 Good Exposure in Dash boards implementation
 Good Exposure in advance workflow using validator, Post functions, Conditions
and Triggers
 Very Good Exposure in Agile project implementation, Sprints, Epics, Stories
 Provided end to end training sessions to Business and end users
 I have very good knowledge in Mail, Crowd, AD/LDAP Configuration with Jira &
Confluence.
 Knowledge in Single Sign-on implementation.
 I have good exposure in projects export and imports and merged different
environments into single.
 Experience in Client Focused Environment.

SKILL SUMMARY

 Languages -CoreJAVA,HTML, XML

 Administration Tools -Jira Service Desk, JIRA Core, Jira Agile
Confluence,Bitbucket, Fisheye & Crucible, Bamboo, GIT, MySQL, ITIL
Management
 Application ServersTomcat 5.0
 RDBMS- Oracle 9i/10g, 11i,MS-SQL Server 2000
 Operating System- Windows (All Versions), XP and Linux
 Version Control Tools- SVN, GIT and CVS

EXPERIENCE HIGHLIGHTS
 UID : U61744
Mobile No: 9908242208

 Currently working as a System Administrator (JIRA) in UST Global Solutions

fromNovember 2017 to till date.

 Project Details:
 Title : BHARTI AIRTELNovember’17 – Till date
 Role : Jira Administrator
 Roles and Responsibilities:
 Installing Jira in Windows environment
 Configuration and troubleshooting issues in Bitbucket
 Good Experience in working on Windows environment.
 Creation of new Jira Projects
 Responsible for creating new users and groups in Jira
 Configuring Issue Types for the Jira Projects.
 Managing Issue type screens
 Responsible for creation of custom workflows and adding post functions when
required.
 Responsible for configuring custom fields for the requested issues types in the
Jira projects
 Re-indexing the Jira instance when required
 Trouble shooting Jira user issues
 Providing solutions and resolving them based on SLA
 Importing issues from other environments such as from CVS files and Bugzilla to
Jira Projects
 Responding to incoming requests and inquiries for new tools and workflow
procedures.
 Provided technical assistance for work administration of users, related
modifications and archival of projects.
 Creating Tempo Teams and adding requested users.
 Creating Project permission schemes and Providing required permissions based
on the requests
 Configuring Notification scheme and adding requested people to be notified for
Issue events
 Responded to all incoming questions and inquiries related to JIRA applications.
 Prepared projects, dashboards, reports and questions for all JIRA related
services.
 Restarting Jira when required.
 Configuration/Permissions and Notification schemes for all projects
 Created customized Versions/ Components for all projects
 Troubleshooting and resolving issues in JIRA and Confluence as users.
 Provided documentation of customer JIRA terms, standard practices, and
implementation and weekly status reports.
 Enabling Agile plugin to the requested Jira Projects

 Title : E-Business Solution June’16– October’17

 Role :Jira Administrator
 Description:
 The main objective of the system is to provide ease system to the end user by
which thereWill be timely delivery of the goods to the customer, sales services
can be easily done. Themodules in this project are Order fulfilment, Stock
Maintenance, Pricing & invoicing.
 UID : U61744
Mobile No: 9908242208

 Roles and Responsibilities:

 Installing Jira in Linux environment
 Configuration and troubleshooting issues in Bitbucket, Bamboo, Jenkins, Fisheye
& Crucible.
 Good Experience in working on Linux environment
 Installing required API and verifying the modules are working fine.
 Creation of new Jira Projects
 Responsible for creating new users and groups in Jira
 Configuring Issue Types for the Jira Projects.
 Managing Issue type screens
 Responsible for creation of custom workflows and adding post functions when
required.
 Responsible for configuring custom fields for the requested issues types in the
Jira projects
 Re-indexing the Jira instance when required
 Trouble shooting Jira user issues
 Providing solutions and resolving them based on SLA
 Importing issues from other environments such as from CVS files and Bugzilla to
Jira Projects
 Responding to incoming requests and inquiries for new tools and workflow
procedures.
 Provided technical assistance for work administration of users, related
modifications and archival of projects.
 Creating Tempo Teams and adding requested users.
 Creating Project permission schemes and Providing required permissions based
on the requests
 Configuring Notification scheme and adding requested people to be notified for
Issue events
 Reported performance related issues to management by analysis and tracking of
existing systems
 Responded to all incoming questions and inquiries related to JIRA applications.
 Prepared projects, dashboards, reports and questions for all JIRA related
services.
 Restarting Jira when required.
 Configuration/Permissions and Notification schemes for all projects
 Created customized Versions/ Components for all projects
 Troubleshooting and resolving issues in JIRA and Confluence as users.
 Provided documentation of customer JIRA terms, standard practices, and
implementation and weekly status reports.
 Enabling Agile plugin to the requested Jira Projects

 Project – 2 : GHIIM Group Health Insurance

 from June'2015- May'2016
 Client : Jonson & Jonson
 Role: Jira Administrator
 Project Description:
 GHI provides consumers directed healthcare products, including medical,
pharmacy, dental, behavioural health, group life, long-term care and disability
plans, and medical management capabilities. Aetna is a member of Fortune 100.
 UID : U61744
Mobile No: 9908242208

 The project GHIIM (GHI Individual Markets) was to design an automated

underwriting business function, Consumer Portal-Interface (ERA and EFT
Application) for online enrolment, E-health, E-Solutions and E-Vendors-Broker
sites that route business to GHI through their websites, Billing and enrolment-for
Approval/Declines of applications
 Roles and Responsibilities:
 Installing Jira in Linux environment
 Troubleshooting issues in Bitbucket
 Installing required API and verifying the modules are working fine.
 Good Experience in working on Linux environment
 Creation of new Jira Projects
 Responsible for creating new users and groups in Jira
 Configuring Issue Types for the Jira Projects.
 Managing Issue type screens
 Responsible for creation of custom workflows and adding post functions when
required.
 Responsible for configuring custom fields for the requested issues types in the
Jira projects
 Re-indexing the Jira instance when required
 Trouble shooting Jira user issues
 Providing solutions and resolving them based on SLA
 Importing issues from other environments such as from CVS files and Bugzilla to
Jira Projects
 Responding to incoming requests and inquiries for new tools and workflow
procedures.
 Creating Tempo Teams and adding requested users.
 Creating Project permission schemes and Providing required permissions based
on the requests
 Configuring Notification scheme and adding requested people to be notified for
Issue events
 Reported performance related issues to management by analysis and tracking of
existing systems
 Responded to all incoming questions and inquiries related to JIRA applications.
 Prepared projects, dashboards, reports and questions for all JIRA related
services.
 Enabling Agile plugin to the requested Jira Projects

 Project – EXCHANGE
 Client : DYAX, MA from June'2014-May'2015
 Role : Jira Administrator
 Project Description:
 E-Measurement Services, Pearson’s web-based test administration system has
been specifically developed to meet the stringent delivery and security
requirements of high-stakes assessments, yet provides the flexibility to
administrator, teacher and student tests in a classroom or practice setting.
 Involved In:
 Worked in 24/7 Production support
 Creation of new Jira Projects
 Implementation and configuration of Bitbucket
 Good Experience in working on Linux environment
 UID : U61744
Mobile No: 9908242208

 Responsible for creating new users and groups in Jira

 Managing Issue type screens
 Responsible for creation of custom workflows
 Managing Jira – Issue Types with specified custom fields
 Providing permissions to the users for Confluence Wiki Pages
 Tracking timesheet TEMPO for each issue for reporting
 Resolving tickets based on SLA (Service Level Agreement)
 Maintaining backup in DEV environment.
 Prepared projects, dashboards, reports and questions for all JIRA related
services.
 Providing required permissions to the users based on the request.
 Preparing succession of build by replicating of build data from original site to
workplace using Jenkins build tool

EDUCATION
 Electronics And Communication Engineering
 N.B.K.R Institute of Engineering and Technology