“Quality is not an art, it is a habit” –Aristotle
Quality management is a method for ensuring that all the
activities necessary to design, develop and implement a product
or service are effective and efficient with respect to the system
and its performance.
CONCEPTS OF QUALITY
Q-Quest for excellence ,U-Understanding customers’ needs
A-Action to achieve customer’s appreciation , L-Leadership-
determination to be a leader , I-Involving all people
T-Team spirit to work for a common goal
Y-Yardstick to measure progress
Importance of Quality management
1. COMPETITION: - We are entering a new regime, where
competition among educational institutions for students and
funds will be highly significant. In order to survive in such a
situation, educational institutions need to worry about their
quality.2. CUSTOMER SATISFACTION: - Students, parents or
sponsoring agencies as customers of the educational institutions
are now highly conscious of their rights or getting value for their
money and time spent. 3. MAINTAINING STANDARDS: - In order
to maintain the standard continuously year after year, we should
consciously make efforts to improve quality of the educational
transactions as well as the educational provisions and facilities.
4. ACCOUNTABILITY: Every institution is accountable to its
stakeholders in terms of the funds (public or private) used on it.
5. IMPROVE EMPLOYEE MORALE AND MOTIVATION: Your
concern for quality as an institution will improve the morale and
motivation of the staff in performing their duties and
responsibilities 6. CREDIBILITY, PRESTIGE AND STATUS: If you
are concerned about quality, continuously and not once in a
while, it will bring in credibility to individuals and your
institution because of consistency leading to prestige, status and
brand value.7. IMAGE AND VISIBILITY: Quality institutions have
the capacity to attract better stakeholder support, like getting
merited students from far and near, increased donations/ grants
from philanthropists/ funding agencies and higher employer
interest for easy placement of graduates.
VISION AND MISSON (NAAC)
VISION: - To make quality the quality defining element of higher
education in India through a combination of self and external
quality evaluation, promotion and sustenance initiatives.
MISSION
 To arrange for periodic assessment and accreditation of
institutions of higher education or units thereof, or specific
academic programmes or projects;
 To encourage self-evaluation, accountability, autonomy and
innovations in higher education;
 To undertake quality-related research studies, consultancy
and training programmes, and
 To collaborate with other stakeholders of higher education
for quality evaluation, promotion and sustenance.
Role of NAAC
To assess and accredit institutions of higher education in India
128 Universities and 2879 colleges were assessed and accredited
(as on May 21, 2006)
To promote Quality Assurance in Higher Education
 More than 100 publications on quality assurance
 Number of awareness programmes
 Series of post-accreditation activities
 Promotion of Internal Quality Assurance mechanism i.e.
Internal Quality Assurance Cell (IQAC) in every accredited
higher education institution
 National and International collaboration activities
Impact of NAAC  Generated more interest and concerns about
Quality Assurance among the stake holders of Higher Education
 Created better understanding of Quality Assurance among
Higher Education Institutions (HEI’s)  Triggered Quality
Assurance activities in many of the Higher Education Institutions
 Helped in creation of institutional database of the accredited
institutions of Higher Education  Helped other funding and
regulatory agencies to take some of their decisions based on the
assessment outcomes
Value Framework
To promote the following core values among the HEIs of
the country:
 Contributing to National Development
 Fostering Global Competencies among Students
 Inculcating a Value System in Students
 Promoting the Use of Technology
 Quest for Excellence
FUNCTIONS OF NAAC
To assess and accredit higher education institutions
To organize promotional activities related to quality in higher
education, and Assessment & Accreditation,
CRITERIA AND PROCESSES FOR ACCREDITATION
NAAC is an autonomous instituting established by the
UGC in 1994. The prime agenda of NAAC is to assess and accredit
institutions of higher learning with all objective of helping them
to work continuously to improve the quality of education. NAAC
is a member of the International Network for Quality Assurance
Agencies in Higher Education comprising of over 120 different
national agencies engaged in Assessment, Accreditation and
Academic Audit.
Curricular Aspects, Teaching-Learning and Evaluation
Research, Consultancy and Extension, Infrastructure and
Learning Resources, Student Support and Progression
Governance and Leadership, Innovative Practices
BENEFITS OF ACCREDITATION
Helps the institution to know its strengths, weaknesses,
opportunities and challenges through an informed review
 Institution to know its strengths, weaknesses, and
opportunities through an informed review process.
 Identification of internal areas of planning and resource
allocation
 Collegiality on the campus.
 Funding agencies look for objective data for performance
funding.
 Institutions to initiate innovative and modern methods of
pedagogy.
 New sense of direction and identity for institutions.
 The society look for reliable information on quality
education offered.
 Employers look for reliable information on the quality of
education offered to the prospective recruits.
 Intra and inter-institutional interactions.
Structure of NAAC
NAAC’s working is governed by the General Council (GC) and
the Executive Committee (EC) on which (UGC), (AICTE),
(MHRD), (AIU), Universities, Colleges and other professional
institutions are represented. Senior academics and
educational administrators are nominated as members on these
two bodies. The lists of General Council, Executive
Committee, Academic Advisory Committee, Appeals
Committee and the Finance Committee members are given in
the following chapter.