Code: 17D87107

M.Tech I Semester Regular Examinations February 2018

TOTAL QUALITY MANAGEMENT
(Advanced Manufacturing Systems)
(For students admitted in 2017 only)

Time: 3 hours Max. Marks: 60

Answer all the questions
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1 Explain in detail about the concepts of total quality management.
OR
2 List and explain the use of different types of control charts.

3 Discuss the key elements and benefits of customer supplier partnership.

OR
4 State the role of Benchmarking in TQM. Explain various approaches used for Benchmarking.

5 Draw the general structure of “House of quality” and indicate the constituents.
OR
6 Define a quality circle. Explain how total employee involvement increase through QC’s.

7 Define cost of quality. Explain the different quality costs.

OR
8 Discuss about the use of quality cost information and accounting systems.

9 Explain various elements and applications of ISO 9000.

OR
10 Explain the steps followed to get ISO 9000 certification for a manufacturing industry.

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