Professional Documents
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DUKEWICH
jpd5666@psu.edu
EDUCATION
The Pennsylvania State University | The Schreyer Honors College University Park, PA
College of Engineering | Intended Bachelor of Science in Electrical Engineering August 2017 - May 2021
GPA: 4.0
PROFESSIONAL EXPERIENCE
Penn State – Information Technology Services University Park, PA
Lab Consultant January 2018 – Present
Provided technical support and computer troubleshooting at multiple locations among campus computer labs
Maintained proper operation of computer lab hardware and printers
Assisted customers with questions about computer labs either with direct support or by referring to proper
resources (e.g. Tech Tutors, Service Desks)
Montour High School McKees Rocks, PA
Information Technology (IT) Assistant June 2015 – August 2017
Assisted IT department with maintaining technology at 4 district schools during summer breaks
Facilitated the distribution of over 1000 student laptops by cleaning, resetting, and organizing during the
summer and distributing at the start of the school year
Troubleshooted and diagnosed network, software (e.g. Microsoft Active Directory, Google Admin Console), and
hardware issues of over 2500 technology devices throughout district
TECHNICAL SKILLS
SolidWorks, NI Multisim, Python, C++, Autodesk Inventor, Microsoft Visual Studio, SketchUp, Microsoft
Active Directory
HONORS
Penn State Academic Excellence Scholar August 2017
Penn State President’s Freshman Award April 2018
Montour High School Class of 2017 | Valedictorian June 2017