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Presented by:
Phila. Fire Dept. Battalion Chief - Dennis Merrigan
&
Dennis F. Dougherty – Med-Tex Services, Inc.
Med-Tex Services, Inc. 10/17/2016 1
Bios
Dennis Merrigan Dennis F. Dougherty
• Fire Dept. Battalion • Med-Tex Services, Inc.
Chief / 1992 – Present 2012 – Present
• Post Grad Cert. • Highway Patrolman
Terrorism Studies (retired – 21 years)
• MS Crisis/Emergency/ • Crisis Officer
• Tactical Team Leader
Disaster management
• BS Criminal Justice
• BS Crisis/Emergency/
• AS Emergency
Disaster management Management and
• AS Criminal Justice Planning
REMEMBER:
Calm is just as contagious as fear or panic
• Be at eye level
• Stay at the same height
• Angle yourself 45 degrees
• Maintain distance
• Keep exit clear
• Always face the person
• Listen
• Nod
• Do not interrupt
• Let them vent
• identify problems
• ·resolve conflicts
• solve problems