Professional Documents
Culture Documents
I
Universidad de Cienfuegos. Facultad de Ciencias Económicas y Empresariales.
Cienfuegos, Cuba.
II
Instituto Superior Politécnico José Antonio Echeverría, Cujae. Facultad de
Ingeniería Industrial. La Habana, Cuba.
RESUMEN
ABSTRACT
The objective of this investigation is to elaborate a procedure for the design and
implementation of quality-harmlessness management system in a nutritious paste
enterprise. It were used techniques such as the survey, the checklist, the boxplot
diagram, the brainstorming, the pie chart and the bar chart. With this investigation
it was elaborated and applied the above mentioned procedure which permitted to
create the team of continuous improvement of the enterprise, to define the policy
of quality-harmlessness and its objectives, and to elaborate the process map and
the Quality-Harmlessness Manual. Moreover, it were taken the corrective and
preventive actions in order to achieve the efficacy of the processes and eliminate
the non-conformities detected.
INTRODUCCIÓN