Company ‘ racle‘

by The Thinker
Norashima Hamzah ZP 03711
Loh Show Shuang ZP03713
Nur Faiqah Athira Binti Jamali ZP03736
Nurul Fariza Salwani
Nur Anida
Company Background
• It is an American multinational computer technology corporation, HQ
in Redwood Shores, California
• It is a real company and the company name is racle.
• About the company:
Situated in The Gardens North Tower, Lingkaran Syed Putra,
Mid Valley City
Sector: Technology
Industry: Enterprise software, cloud computing
Sub-Industry: Computer Hardware & Storage
It is listed under NYSE
About Oracle

Oracle Corporation Global Business Units

(GBUs) include :
Communications
Construction and engineering –
formerly the Primavera GBU
Financial services
Health sciences
Hospitality
Retail
Utilities
 Case Background
• The chronology of the case is actually a real situation that occurs in
that company.
• It was occurred in Dec 2014 until now. The case is regarding organizational
structure and its culture.
• Sources of information:
Interview with the ex-company staff

She has more than 5 years experience (July 2010 to Dec 2015)
 Case Background …. con’t
• Implementation Department of Hotel Solution Division from Hospitality
Global Business Unit (O HGBU) for Malaysia office.
• Total staff of the Implementation Department = 18
• Staff position in the department:
1 Project Manager

1 Project Coordinator

16 Consultants
Products & Services … con’t

Software Hardware Services

Databases External Devices/ ‘O’ Cloud

Middleware Tools. Other Services
Applications (training,
Enterprise consulting, and
management hosting services)
Development
software
File systems
Operating systems
Organization Structure
Mechanistic structure
As a whole for the Oracle Corporation

Organic structure
Depends on division and its core function

External Environment
Unstable and Complex
Environment change frequently and unpredictable.
Degree of competitors and industry change is high.
Leads to high uncertainty.
 Main Problem

1. Organizational Structure
• What they do: restructuring HGBU division (Regional to Globalisation –
project)
• Intention: Standardized for all BU for easier management
• Division no longer follow product, but follow industry (bonus is no longer
• share by country revenue, bonus now share globally by its own division)
• Example: Any project can be done by any country office
• Expected Result: Project implementation more efficient in long run
• Unexpected Result: Many staff resign during transition restructuring
process
 Main Problem

2. Organizational Culture

• What they do: O Self Service culture (internal web)

• Intention: Self manage employee (everyone must independent)
• Example: buy laptop, order business card, create case internally instead
of asking help (not verbally talk, all go to case) from colleagues/internal
support
• Expected result: Employee able to do work with minimal supervision, find
solution yourself instead of asking around
• Unexpected result: Weak rapport building among employees
 Consequences

1. Competitive among different division

• each division only take care on its division because bonus is share only its
own division globally
• Some division is rich, some division is poor

2. Competitive among the same division

• Project Consultants grab awaiting project in internal web to prove him/

her contributing to the organization (KPI). Example: At least 3 days in one
week is attach to a project
 Protagonist vs. Antagonist
• Project Manager, Mr. Lim
• Manage multiple O projects
effectively
• Oversee the daily operations of
project team to ensure on-time
delivery.
• Provide system training and support
to customer after project
implementations.
• Project Coordinator, Mr. Ram
• Coordinated works between
• various parties to ensure project
execution.
• Monitoring daily site activities and
report to Project Manager.
Protagonist vs. Antagonist … con’t

Challenges
• Responsibility with limited authority, as a result may appear to be
demanding if assigns tasks since not carry authority.

The Decision Maker

Project Manager, Mr. Lim
• The point of communication with stakeholders, accountable for the
project success.
• Seeks help from a project coordinator to expedite tasks after the planning
phase.
• Identifies potential problems and encourages suggestions to improve the
overall performance of the project for customer satisfaction.
Appendix
Thank you
by The Thinker