________________________________________________________________

DAS 20502 – STATISTICS

SEMESTER II SESSION 2017/2018
CENTER FOR DIPLOMA STUDIES

PROBLEM BASE LEARNING PROJECT REPORT

LECTURER NAME :
MRS. SHAZANA BINTI HASHIM
GROUP 9 SECTION 22

NO GROUP MEMBERS NAME MATRIC NO

1 MUHAZREEN BIN MAZLAN AA161549

2 MUHAMMAD ANIS IRFAN BIN MALIK AA161529

3 MOHAMMAD FITRI BIN SAMARI AA160200

4 MUHAMMAD YUSRI AFNAN BIN MAHMUD AA162147

5 ZAFRULLAH BIN ZAMINAN AA160577

6 MUHAMMAD ZULL ARIFF TAQIUDDIN BIN MOHAMAD AA162136

7 MAZLAN BIN MOHAMAD AA161547

COURSE CODE DAS 20502

CHAPTER 1 (Descriptive Statistics)

TOPIC Complaint About Food at The Cafeteria Pagoh

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1) ACKNOWLEDGEMENT

Firstly thank you to our beloved lecturer Puan Shazana because give us this
assignment that teach us how to get average about something from all student at EDU
HUB PAGOH. It not just assignment but it also something new for us to learn it and
maybe this knowledge useful for us in the future. Puan Shazana also help us finish this
assignment with give some example from our past senior that have done same
assignment as guide for us how to do this assignment with perfectly without to many
error.

After that, thank you to all member in this group because all the member give
full effort and commitment during the assignment begin until done perfectly. Many
challengers and obstacle that we face during the assignment begin but all member with
full effort finish this assignment with perfectly. All member do the stuff without
complaining too much because the stuff have been divided equally to all member. So
all member does not have problem with the stuff have been given.

After that, thank you to all student of Edu Hub Pagoh because willing to answer
our questioner and give respond to it. We very thankful because without all their
respond, we cannot finish this assignment successfully.

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2) TABLE OF CONTENT

NUM ITEMS PAGES

1 Acknowledgement 1

2 Table Of Content 2

3 Minutes Meeting 3-4

4.
Problem Statement 5

5 Fila Table 5

6 Result 6-15

7 Conclusion 16

8 Reference 17

9 Appendix 18-19

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 3) MINUTE MEETING

3.1) MINUTES MEETING DISCUSSING ABOUT STATISTICS PROJECT.

Date : 15th March 2017 (Thursday)

Venue : CAFÉ KOLEJ KEDIAMAN PAGOH A8

Time : 9.00 – 10.00 AM

ATTENDANCE PRESENT

 Muhammad Zull Ariff Taqiuddin Bin  Muhazreen Bin Mazlan

Mohamad  Muhammad Yusri Afnan Bin Mahmud
 Zafrullah Bin Zaminan  Muhammad Anis Irfan Bin Malik
 Mohammad Fitri Bin Samari  Mazlan Bin Mohamad

AGENDA

- Discuss to divide the task

Separate each part of the project task to seven part to be assign to group member.
- Make some work flow
Decide what to be asked in questionnaire and how to distribute it effectively.
- Each member get their part and make their part
Assign each group member with task and job fair and square.

OTHER MATTER.
- The leader decided to conduct the next meeting on next week and the date and time
will be inform later.

CLOSING AND ADJOURNED.

Confirm By
Prepared By

………………………………
………………………………
Muhazreen Bin Mazlan
Zafrullah Bin Zaminan

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3.2) MINUTES MEETING DISCUSSING ABOUT STATISTICS PROJECT.

Date : 20/11/2017 (Thursday)

Venue : CAFE KAMPUS PAGOH BLOK A2

Time : 10.00 – 1.00 PM

ATTENDANCE PRESENT

 Muhammad Zull Ariff Taqiuddin Bin  Muhazreen Bin Mazlan

Mohamad  Muhammad Yusri Afnan Bin Mahmud
 Zafrullah Bin Zaminan  Muhammad Anis Irfan Bin Malik
 Mohammad Fitri Bin Samari  Mazlan Bin Mohamad

AGENDA

- Discuss about task that have be given each other

All member shows their work and questionnaire data and make some proofing if any
correction needed.
- Discuss about the problem given
Choice a suitable equation and way answer and present the solution for the problem.
- Start collect data from all member to combined it.
Leader collect all data and report part from group member and combine it into one
file.

OTHERS MATTER
- Attire to wear for the presenters during the presentation session in class

CLOSING AND DISMISS.

Prepared By Confirm By

……………………………… ………………………………
Zafrullah Bin Zaminan Muhazreen Bin Mazlan

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 4) PROBLEM STATEMENT
Students in your university have been complaining about the food in the
ARKED. In order to justify the claim, your team need to get the input from the students
who use these services. From the survey, you need to analyse and interpret the data.
Justify your result and you can give suggestion based on your output

5) FILA TABLE

PROBLEM FORMAT

Students in your university have been complaining about the food in the ARKED. In
order to justify the claim, your team need to get the input from the students who use
these services. From the survey you need to analyze and interpret the data. Justify your
result and you can give suggestion base on your output.

FILA TABLE
Fact Ideas Learning Issues Resource Needed

1) The increase of 1) Distribute to all 1) What is the best 1) Student as

complain about student a medium to respondent for
the food in the questionnaire collect data from data collection
ARKED. about cafeteria. student ?
2) The data about 2) Analyze the data 2) What type of 2) Questionnaire.
the ARKED have by calculate the question suitable
been collect mean, mode, for the 3) Google Form

among the median, variance questionnaire ?

4) Forum website
student through and standard 3) How to analyses
about how to
questionnaire. deviation. the Likert data
analyze Likert
3) The ARKED at 3) Visualize the type ?
Data type
Edu Hub Pagoh data into a 4) What department
called Cafeteria. graphical form to exist around Edu
easily Hub Pagoh
differentiate and
analyse the data

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6) RESULT
6.1) List of Data

GENDER
Male : 30 person
Female : 30 person
Total : 60 person

Faculty
CeDS = 37 person
FTK = 8 person
FAST = 7 person
KLM = 7 person
Others = 1 person

Year of Study
1st Year = 9 person
2nd Year = 44 person
3rd Year = 5 person
4th Year = 2 person

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6.2)Derivation of Formula

6.2.1) Mean for ungroup sample data is :

𝑓𝑥1 + 𝑓𝑥2 + ⋯ + 𝑓𝑥𝑛 ∑𝑛𝑖=1 𝑓𝑥𝑖
𝑥̅ = =
𝑓 Σ𝑓

6.2.2) Median For ungrouped Data :

𝑥𝑛+1, 𝑤ℎ𝑒𝑛 𝑛 𝑖𝑠 𝑜𝑑𝑑
2
𝑀=
𝑥𝑛/2 + 𝑥(𝑛/2)+1
, 𝑤ℎ𝑒𝑛 𝑛 𝑖𝑠 𝑒𝑣𝑒𝑛
{ 2

6.2.3) Variance for ungrouped data

𝑛 𝑛 2
∑𝑛𝑖=1(𝑥𝑖 − 𝑥̅ )2 𝑛(∑𝑛𝑖=1 𝑥𝑖2 ) − (∑𝑛𝑖=1 𝑥𝑖 )2 1 1
2
𝜎 = = = [∑ 𝑓𝑥𝑖2 − (∑ 𝑓𝑥𝑖 ) ]
𝑛−1 𝑛(𝑛 − 1) Σ𝑓 − 1 𝑛
𝑖=1 𝑖=1

6.2.4) Standard Deviation

2 𝑛 𝑛 2
∑𝑛 (𝑥𝑖 − 𝑥̅ )2 𝑛(∑𝑛𝑖=1 𝑥𝑖2 ) − (∑𝑛𝑖=1 𝑥𝑖 ) 1 1
𝜎 = √ 𝑖=1 = √ = √ [∑ 𝑓𝑥𝑖2 − (∑ 𝑓𝑥𝑖 ) ] = √𝜎 2
𝑛−1 𝑛(𝑛 − 1) Σ𝑓 − 1 𝑛
𝑖=1 𝑖=1

6.3) What Are We Looking For

What we are looking from every data category are:
Mean : To find the average of our respondent satisfactory scale about the cafeteria.
Median : To find satisfactory scale that most of our respondent were tend to choose for
the cafeteria.
Mode : To find which satisfactory scale that majority of our respondent have choose.
Variance : To find value that could decide the standard deviation value.
Standard Deviation : To find the spreadness of our respondent satisfactory scale

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 6.4) Step of Solution

LEGEND
5 = Extremely Agree 2 = Not Agree
4 = Agree 1 = Extremely Not Agree
3 = Not Sure

6.4.1) Level of Cleanliness

CLEANLINESS LEVEL
40

35
34
30
Frequency

25

20

15
15
10

5 7
2 2
0
1 2 3 4 5

Statifactory Scale

Bar Chart for Cleanliness Satisfactory Level

Cleanliness
Scale (x) Frequency (f) fx Cumilative f (fx)^2
1 2 2 2 2
2 7 14 9 28
3 15 45 24 135
4 34 136 58 544
5 2 10 60 50
Total 60 207 759

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 Calculation Table of Cleanliness Satisfactory Level
Mean = The average satisfactory scale for cafeteria cleanliness level by students around Edu
Hub Pagoh is 3.45 (Not Sure)
∑𝑛𝑖=1 𝑓𝑖 𝑥𝑖 ∑𝑛𝑖=1 𝑓𝑥𝑖 207
= 𝑥̅ = = = 3.45
∑𝑛𝑖=1 𝑓𝑖 Σ𝑓 60

Median = Most of students around Edu Hub Pagoh tend to rate their cafeteria cleanliness
level around 4 (Agree)
𝑥𝑛 + 𝑥(𝑛)+1 𝑥60 + 𝑥(60)+1 𝑥 + 𝑥 4+4
30 31
𝑀= 2 2
= 2 2
= = = 4
2 2 2 2

Mode = Majority of students around Edu Hub Pagoh rate their cafeteria cleanliness level with
4 (Agree)

Variance for Edu Hub Pagoh cleanliness satisfactory level data is 0.760
𝑛 𝑛 2
1 1 1 1
𝜎2 = [∑ 𝑓𝑥𝑖2 − (∑ 𝑓𝑥𝑖 ) ] = [759 − (207)2 ] = 0.760
Σ𝑓 − 1 𝑛 60 − 1 60
𝑖=1 𝑖=1

Standard Deviation = Dispersion of Edu Hub Pagoh cafeteria cleanliness level satisfactory
scale by student around Edu Hub Pagoh is 0.872

𝜎 = √𝜎 2 = √0.760 = 0.872

6.4.2) Level of Price

PRICE LEVEL
25

20 22
Frequency

15
16
10
11 11
5
0
0
1 2 3 4 5

Statifactory Scale

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 Bar Chart for Price Offered Satisfactory Level

Price Offered

Scale (x) Frequency (f) fx Cumilative f (fx)^2

1 11 11 11 11
2 11 22 22 44
3 22 66 44 198
4 16 64 60 256
5 0 0 60 0
Total 60 163 509

Calculation Table of Price Offered Satisfactory Level

Mean = The average satisfactory scale for cafeteria price offered satisfactory level
by students around Edu Hub Pagoh is 2.717 (Not Agree)
∑𝑛𝑖=1 𝑓𝑖 𝑥𝑖 ∑𝑛𝑖=1 𝑓𝑥𝑖 163
= 𝑥̅ = = = 2.717
∑𝑛𝑖=1 𝑓𝑖 Σ𝑓 60

Median = Most of students around Edu Hub Pagoh tend to rate their cafeteria price offered
satisfactory level around 3 (Not Sure)
𝑥𝑛 + 𝑥(𝑛)+1 𝑥60 + 𝑥(60)+1 𝑥 + 𝑥 3+3
30 31
𝑀= 2 2
= 2 2
= = = 3
2 2 2 2

Mode = Majority of students around Edu Hub Pagoh rate their cafeteria price offered
satisfactory level with 3 (Not Sure)

Variance for Edu Hub Pagoh price offered satisfactory level data is 1.122
𝑛 𝑛 2
1 1 1 1
𝜎2 = [∑ 𝑓𝑥𝑖2 − (∑ 𝑓𝑥𝑖 ) ] = [509 − (163)2 ] = 1.122
Σ𝑓 − 1 𝑛 60 − 1 60
𝑖=1 𝑖=1

Standard Deviation = Dispersion of Edu Hub Pagoh cafeteria price offered satisfactory level
scale by student around Edu Hub Pagoh is 1.059

𝜎 = √𝜎 2 = √1.122 = 1.059

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 6.4.3) Level of Deliciousness

DELICIOUS LEVEL
30

25 27

20
Frequency

15
14
10 12

5 7

0
0
1 2 3 4 5

Statifactory Scale

Bar Chart for Delicious Satisfactory Level

Deliciousness
Scale (x) Frequency (f) fx Cumilative f (fx)^2
1 7 7 7 7
2 12 24 19 48
3 27 81 46 243
4 14 56 60 224
5 0 0 60 0
Total 60 168 522

Calculation Table of Delicious Satisfactory Level

Mean = The average satisfactory scale for cafeteria delicious satisfactory level by students
around Edu Hub Pagoh is 2.8 (Not Agree)
∑𝑛𝑖=1 𝑓𝑖 𝑥𝑖 ∑𝑛𝑖=1 𝑓𝑥𝑖 168
= 𝑥̅ = = = 2.8
∑𝑛𝑖=1 𝑓𝑖 Σ𝑓 60

Median = Most of students around Edu Hub Pagoh tend to rate their cafeteria delicious
satisfactory level around 3 (Not Sure)

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 𝑥𝑛 + 𝑥(𝑛)+1 𝑥60 + 𝑥(60)+1
2 2 2 2 𝑥30 + 𝑥31 3 + 3
𝑀= = = = = 3
2 2 2 2

Mode = Majority of students around Edu Hub Pagoh rate their cafeteria delicious satisfactory
level with 3 (Not Sure)

Variance for Edu Hub Pagoh cafeteria delicious satisfactory level data is 0.875
𝑛 𝑛 2
1 1 1 1
𝜎2 = [∑ 𝑓𝑥𝑖2 − (∑ 𝑓𝑥𝑖 ) ] = [522 − (168)2 ] = 0.875
Σ𝑓 − 1 𝑛 60 − 1 60
𝑖=1 𝑖=1

Standard Deviation = Dispersion of Edu Hub Pagoh cafeteria delicious satisfactory level
scale by student around Edu Hub Pagoh is 0.935

𝜎 = √𝜎 2 = √0.875 = 0.935

6.4.4) Variety of Menu

VARIETY OF MENU
20

18 19

16 17 17

14
Frequency

12

10

6 7

2
0
0
1 2 3 4 5

Statifactory Scale

Bar Chart for Variety of Menu

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 Menu Variety
Scale (x) Frequency (f) fx Cumilative f (fx)^2
1 7 7 7 7
2 17 34 24 68
3 19 57 43 171
4 17 68 60 272
5 0 0 60 0
Total 60 166 518

Calculation Table of Variety of Menu Level

Mean = The average satisfactory scale for cafeteria variety of menu level by students around
Edu Hub Pagoh is 2.767 (Not Agree)
∑𝑛𝑖=1 𝑓𝑖 𝑥𝑖 ∑𝑛𝑖=1 𝑓𝑥𝑖 166
= 𝑥̅ = = = 2.767
∑𝑛𝑖=1 𝑓𝑖 Σ𝑓 60

Median = Most of students around Edu Hub Pagoh tend to rate their cafeteria variety of menu
level around 3 (Not Sure)
𝑥𝑛 + 𝑥(𝑛)+1 𝑥60 + 𝑥(60)+1 𝑥 + 𝑥 3+3
30 31
𝑀= 2 2
= 2 2
= = =3
2 2 2 2

Mode = Majority of students around Edu Hub Pagoh rate their cafeteria variety of menu level
with 3 (Not Sure)

Variance for Edu Hub Pagoh cafeteria variety of menu level data is 0.995
𝑛 𝑛 2
1 1 1 1
𝜎2 = [∑ 𝑓𝑥𝑖2 − (∑ 𝑓𝑥𝑖 ) ] = [518 − (166)2 ] = 0.995
Σ𝑓 − 1 𝑛 60 − 1 60
𝑖=1 𝑖=1

Standard Deviation = Dispersion of Edu Hub Pagoh cafeteria variety of menu level scale by
student around Edu Hub Pagoh is 0.997

𝜎 = √𝜎 2 = √0.995 = 0.997

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 6.4.1) Level of Food Sufficiency

FOOD SUFFICIENCY
30

25
25

20
Frequency

15

13 13
10
9
5

0
0
1 2 3 4 5

Statifactory Scale

Bar Chart for Food Sufficiency

Food Sufficiency
Scale (x) Frequency (f) fx Cumilative f (fx^2)
1 9 9 9 9
2 13 26 22 52
3 25 75 47 225
4 13 52 60 208
5 0 0 60 0
Total 60 162 494

Calculation Table of Food Sufficiency Level

Mean = The average satisfactory scale for cafeteria food sufficiency level by students around
Edu Hub Pagoh is 2.7 (Not Agree)
∑𝑛𝑖=1 𝑓𝑖 𝑥𝑖 ∑𝑛𝑖=1 𝑓𝑥𝑖 162
= 𝑥̅ = = = 2.7
∑𝑛𝑖=1 𝑓𝑖 Σ𝑓 60

Median = Most of students around Edu Hub Pagoh tend to rate their cafeteria food
sufficiency level around 3 (Not Sure)

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 𝑥𝑛 + 𝑥(𝑛)+1 𝑥60 + 𝑥(60)+1
2 2 2 2 𝑥30 + 𝑥31 3 + 3
𝑀= = = = =3
2 2 2 2

Mode = Majority of students around Edu Hub Pagoh rate their cafeteria food sufficiency level
with 3 (Not Sure)

Variance for Edu Hub Pagoh food sufficiency level data is 0.959
𝑛 𝑛 2
1 1 1 1
𝜎2 = [∑ 𝑓𝑥𝑖2 − (∑ 𝑓𝑥𝑖 ) ] = [494 − (162)2 ] = 0.959
Σ𝑓 − 1 𝑛 60 − 1 60
𝑖=1 𝑖=1

Standard Deviation = Dispersion of Edu Hub Pagoh cafeteria food sufficiency level scale by
student around Edu Hub Pagoh is 0.979

𝜎 = √𝜎 2 = √0.959 = 0.979

Cafeteria Category Ranking

(General rank were based on mean value)

Food Food
Cleanliness Price Delicious
Variety Sufficiency

Mean 3.45 1st 2.717 4th 2.8 2nd 2.767 3rd 2.7 5th

Median 4 (Agree) 3 (Not Sure) 3 (Not Sure) 3 (Not Sure) 3 (Not Sure)

Mod 4 (Agree) 3 (Not Sure) 3 (Not Sure) 3 (Not Sure) 3 (Not Sure)

Standard
0.872 1st 1.059 5th 0.935 2nd 0.997 4th 0.979 3rd
Deviation

General
1st 4th 2nd 3rd 5th
Rank

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 7) CONCLUSION
Based on the data gathered from our questionnaire state previously, we can conclude that
out of 60 respondents, 50% of them are male and the other 50% are female. Most of them are
from Pusat Pengajian Diploma (CeDS) while the least comes from other faculties.

The cafe is not all bad base on food variety and deliciousness factor actually. The good
thing is most of the respondents state that the food taste and menu variety of the cafe is not so
bad as the average satisfactory scale given by student is the second and third highest category
rank respectively with 2.8 and 2.767 point. Most of student tend to say they not sure and
majority of the also state they not sure with the deliciousness and menu variety as their median
and mode score is 3 (Not Sure). The standard deviation score show all student seems to be
agree with this scale as their standard deviation score the second and fourth highest opinion
spreadness. By hiring few experienced cooker or chef around the cafeteria and allowing only
different type of cuisine service to open their food stall around Edu Hub Pagoh could improve
both of this category satisfactory.

Meanwhile, the cleanliness is the best factor of the cafeteria as the satisfactory score given
by average student is 3.45 which is the highest score of all category. Most of student tend to
say they not sure and majority of the also state they agree that the cafeteria cleanliness are
pretty good as mode and median score highest mark among the other category which is equal
to “Agree” scale value. But, it seems that most of student united to agree that the cleanliness
of cafeteria are high as the opinion spreadness are the lowest one base on their standard
deviation value. This mean that the janitor of cafeteria do their job well enough by achieve high
score in cleanliness above all category rank.
But, it is another story for the offered price satisfactory level as this category rank as fourth
and scale average student satisfactory scale for this category are 2.717 which is second lowest
score. Most of student tend to say they not sure and majority of the also state they not sure with
the price offered satisfactory level as their median and mode score is 3 (Not Sure). Even so,
the student seems does not agree to give this scale to price satisfactory level as its standard
deviation value is the highest one. This mean that lot of the student still do not satisfied with
the price, even it is already low compared to the city area food price, but some of them still do.

The last category is the food sufficiency which is the worst rank of all category as it scored
the lowest rank of all category as the average score for it satisfactory level is the lowest one
with 2.7 point. Most of student tend to say they not sure and majority of the also state they not
sure with the food sufficiency satisfactory level as their median and mode score is 3 (Not Sure).
It also has third lowest standard deviation value which mean most of student pretty agree that
food does not sufficient to afford the Edu Hub Pagoh food demand The main problem of this
is that most of the stall and cafeteria closed earlier than the student peak hour such as lunch
and dinner time
By looking at all of these data, we can conclude that the cafe is still need a lot of
improvement, especially about their food sufficiency as it were lowest of all rank. The
cleanliness are not serious problem anymore as it score highest rank and food deliciousness,
food price and food variety are next thing to be worried later.
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 8) REFERENCE

1. Nafisah @ Kamariah bt Md Kamaruddin, Kek Sie Long, Cik Sri Mazzura Muhammad Basri, Phang
Piau. ; “DAS 20502 STATISTICS”; UTHM Publisher; 2018.

2. ” https://sciencing.com/uses-mean-median-mode-6323388.html “; Writer: Bill Brown ; Posted:

12 February 2018; Cited: 16th March 2018

3. https://community.tableau.com/thread/124114 ” Writer: Stuart Ramsbottom; Posted: 15

March 2013; Cited: 16th March 2018

4. “ http://www.mathsisfun.com/data/standard-deviation.html ”Writer: Not Specified ; Posted:

2017 ; Cited: 16th March 2018

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9) APPENDIX

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