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School of Justice & Emerg Serv

Conflict Identification, Assessment, and Analysis

2017-18 Academic Year


Program Year Semester
JES-Mediation-Alternative Dispute Resolution Graduate Certificate 1 1

Course Code: IDNT 1300 Course Equiv. Code(s): N/A


Course Hours: 42 Course GPA Weighting: 3
Prerequisite: N/A
Corequisite: N/A
Laptop Course: Yes No X
Delivery Mode(s): In class X Online Hybrid Correspondence
Authorized by (Dean or Director): Stephanie Ball Date: July 2017

Prepared by
First Name Last Name Email
Dale Burt dale.burt@durhamcollege.ca

Durham College Course Outline - IDNT 1300 - 2017-2018 Page 1 of 14


Course Description:
Learners will explore the nature, sources and responses to conflict by examining factors such as diversity, culture,
gender, and power. Interview skills will be introduced which will assist learners in analyzing and assessing types of
conflicts and ultimately reviewing appropriate interventions.

Subject Eligibility for Prior Learning Assessment & Recognition


(PLAR):
Prior Learning Assessment and Recognition (PLAR) is a process a student can use to gain college credit(s) for
learning and skills acquired through previous life and work experiences. Candidates who successfully meet the
course learning outcomes of a specific course may be granted credit based on the successful assessment of their
prior learning. The type of assessment method (s) used will be determined by subject matter experts. Grades
received for the PLAR challenge will be included in the calculation of a student’s grade point average.

The PLAR application process is outlined in http://www.durhamcollege.ca/plar. Full-time and part-time students must
adhere to all deadline dates. Please email: PLAR@durhamcollege.ca for details.
PLAR Eligibility

Yes X No

PLAR Assessment (if eligible):

Assignment
X Exam
Portfolio
Other

Students will demonstrate mastery of conflict identification, assessment, and analysis gained from prior life and
work experience by: (1) writing an exam that will involve the analysis of conflict and application of key concepts in
this course and (2) by producing a professional portfolio that includes a resume with descriptions of conflict
identification, assessment and analysis experience, along with any artefacts that demonstrate accomplishments in
this area.

Durham College Course Outline - IDNT 1300 - 2017-2018 Page 2 of 14


Course Learning Outcomes
Course Learning Outcomes contribute to the achievement of Program Learning Outcomes for courses that lead to a
credential (e.g. diploma). A complete list of Vocational/Program Learning Outcomes and Essential Employability
Skill Outcomes are located in each Program Guide.
Course Specific Learning Outcomes (CLO) Essential Employability Skill Outcomes (ESSO)

Student receiving a credit for this course will have This course will contribute to the achievement of
reliably demonstrated their ability to: the following Essential Employability Skills:

CLO1 Recognise and analyse real-world conflict X EES 1. Communicate clearly, concisely and
interactions. correctly in the written, spoken, and visual form that
fulfills the purpose and meets the needs of the
audience.
CLO2 Identify the nature, sources, and impact of
historical real-world conflicts.
X EES 2. Respond to written, spoken, or visual
messages in a manner that ensures effective
CLO3 Determine participants and stakeholders in communication.
conflict.
EES 3. Execute mathematical operations accurately.
CLO4 Assess various approaches and solutions to
conflict, using recognised conflict analysis
concepts and/or tools. X EES 4. Apply a systematic approach to solve
problems.
CLO5 Recognise the interview skills and analysis
competencies required to identify, assess, and X EES 5. Use a variety of thinking skills to anticipate
analyse various kinds of conflict. and solve problems.

EES 6. Locate, select, organize, and document


information using appropriate technology and
information systems.

X EES 7. Analyze, evaluate, and apply relevant


information from a variety of sources.

X EES 8. Show respect for the diverse opinions,


values, belief systems, and contribution of others.

X EES 9. Interact with others in groups or teams in


ways that contribute to effective working
relationships and the achievement of goals.

X EES 10. Manage the use of time and other


resources to complete projects.

X EES 11. Take responsibility for one's own actions,


decisions, and consequences.

Durham College Course Outline - IDNT 1300 - 2017-2018 Page 3 of 14


Evaluation Criteria:
The Course Learning Outcomes and Essential Employability Skills Outcomes are evaluated by the following evaluation
criterion.

Evaluation Description Course Learning Outcomes EESOs Weighting

In Process CLO1, CLO2, CLO3, CLO4, CLO5 EES1, EES2, EES4, 20


EES5, EES7, EES8,
EES9, EES10, EES11

Quiz 1 in week 7 (on all CLO1, CLO2, CLO3, CLO5 EES1, EES2, EES4, 15
content weeks 1 through 6) EES5, EES7, EES10,
EES11

Quiz 2 in week 14 (on all CLO1, CLO2, CLO3, CLO4, CLO5 EES1, EES2, EES4, 15
content weeks 7 through to EES5, EES7, EES10,
13) EES11

Assignment 1: Conflict CLO1, CLO2, CLO3, CLO4, CLO5 EES1, EES2, EES4, 25
Identification & Self EES5, EES7, EES8,
Assessment in week 8 EES10, EES11

Assignment 2: Conflict CLO1, CLO2, CLO3, CLO4, CLO5 EES1, EES2, EES4, 25
Analysis Group Presentation EES5, EES7, EES8,
in week 12 or 13 EES9, EES10, EES11

Total 100%

Notes:

1. IN PROCESS: Includes in-class participation and contributions throughout the course, and may include
discussions, collaboration, large or small group activities, debriefs, case studies, research etc. In process work
will be assigned by the professor in class on an ongoing basis. There is no make-up provision for missed in-
process work.
2. QUIZZES: Quiz 1 and 2 will include true/false, multiple choice, fill-in-the-blank, and short answer questions.
Quiz 1 occurs in week 7 and covers all content in weeks 1 through 6. Quiz 2 occurs in week 14 and covers
content in weeks 8 through 13.
3. ASSIGNMENT 1: Guidelines and expectations for Assignment 1 will be communicated to students well in
advance of the due date of week 8. The assignment is due no later than the established deadline (date and
time). Students may submit before the deadline. Late penalties apply to all assignments. Late assignments are
heavily penalised in keeping with the importance placed on deadlines within the ADR environment.
Assignments received on the due date but after the stated time are assessed a 20% penalty off the top (ie
prior to marking).
Assignments received during the first day following the due date are assessed a 40% penalty. Assignments
received two days following the due date are assessed an automatic zero (0). Calculation of time includes
weekends and holidays. All penalty calculations will be calculated off the top of the full marks available to be
earned. For example: if an assignment, due January 10 at 10:00 p.m., is received January 10 at 10:40 p.m. that
results in a 20% penalty deduction off the top. If that same assignment is received January 12, a mark of zero
will be assigned.
4. ASSIGNMENT 2 GROUP PRESENTATION: Guidelines and expectations for this assignment will be
communicated to students well in advance of the due date. Two presentation dates, in weeks 12 and 13, will be
available to students from which to choose. Please note that supporting fellow students is a key principle in our
classroom community. As such, students are expected to attend their colleagues' presentations. Students not in
attendance at a colleague's presentation will be assigned a 10% penalty (off the top) on their Term Assignment
mark. Students who are absent from another student's presentation due to an extenuating circumstance must
contact the professor prior to the missed presentation.

Durham College Course Outline - IDNT 1300 - 2017-2018 Page 4 of 14


Required Text(s) and Supplies:
1. Bishop, P., Picard, C., Ramkay, R., Sargent, N., (2015). The Art and Practice of Mediation, 2nd Edition.
Toronto, Canada: Emond Montgomery Publications.
ISBN: 978-1-55239-562-2

Note: this textbook will be shared with your Introduction to Mediation course.

Recommended Resources (purchase is optional):


N/A

Durham College Course Outline - IDNT 1300 - 2017-2018 Page 5 of 14


Policies and Expectations for the Learning Environment:
General Policies and Expectations:

General College policies related to General policies related to

+ Acceptable Use of Information Technology + attendance

+ Academic Policies + absence related to tests or assignment due


dates
+ Academic Honesty + excused absences

+ Student Code of Conduct + writing tests and assignments

+ Students’ Rights and Responsibilities + classroom management can be found in the


can be found on-line at Program Guide (full time programs only) in
http://www.durhamcollege.ca/academicpolicies MyCampus
http://www.durhamcollege.ca/mycampus/

Course Specific Policies and Expectations:

Student Conduct Policy and Procedure and can be reviewed online at http://www.durhamcollege.ca/academicpolicies.

Program learning outcomes and other program specific information can be found in the MADR Program Guide. These
guides are available on the main Durham College website at http://www.durhamcollege.ca/wp-content/uploads/MADR-
Program-Guide.pdf

Electronic Devices: Electronic devices should not cause distraction or disruption in the classroom. Laptops can be
used in class for relevant note taking and/or academic research purposes. In an effort to mitigate student disruption,
and to demonstrate mutual respect, please refrain from cell phone communication while in class. Please also ensure
that cell phones are turned to silent. In the case that a member of our classroom community deems it absolutely
necessary to communicate via cell phone text and/or voice conversation while in class (eg in the case of an
emergency), he/she should excuse him/herself from the classroom to communicate in the hallway or communicate at
scheduled break times.

Campus Conflict Resolution Services (CCRS):


This course specifically endorses and will use where appropriate Campus Conflict Resolution Services (CCRS). For
details regarding the policy for CCRS, please refer to the program guide.

Diversity:
This course acknowledges cultural pluralism and that through distinctions in race, creed, ability, place of origin and/or
sexual orientation, there are many perspectives which shape and create meaning in this world. This course specifically
endorses, where possible, the use of readings, discussions and case studies that enable students to understand and
recognize the legitimacy of difference as well as engage and support concepts of compatibility.

Core Values:
This course adheres to the program's core values: Honesty, Integrity, Commitment, Respect, Accountability,
Teamwork and Leadership.

Durham College Course Outline - IDNT 1300 - 2017-2018 Page 6 of 14


General Course Outline Notes:
1. Students should use the course outline as a learning tool to guide their achievement of the learning
outcomes for this course. Specific questions should be directed to their individual professor.
2. The college considers the electronic communication methods (i.e. DC Mail or DC Connect) as the primary
channel of communication. Students should check the sources regularly for current course information.
3. Professors are responsible for following this outline and facilitating the learning as detailed in this outline.

4. Course outlines should be retained for future needs (i.e. university credits, transfer of credits etc.)

5. A full description of the Academic Appeals Process can be found at http://durhamcollege.ca/gradeappeal.

6. Faculty are committed to ensuring accessible learning for all students. Students who would like
assistance with academic access and accommodations in accordance with the Ontario Human Rights
Code should register with the Access and Support Centre (ASC). ASC is located in room SW116,
Oshawa Campus and in room 180 at the Whitby Campus. Contact ASC at 905-721-3123 for more
information.
7. Durham College is committed to the fundamental values of preserving academic integrity. Durham College
and faculty members reserve the right to use electronic means to detect and help prevent plagiarism.
Students agree that by taking this course all assignments could be subject to submission either by
themselves or by the faculty member for a review of textual similarity to Turnitin.com. Further information
about Turnitin can be found on the Turnitin.com Web site.

Durham College Course Outline - IDNT 1300 - 2017-2018 Page 7 of 14


Learning Plan
The Learning Plan is a planning guideline. Actual delivery of content may vary with circumstances.

Students will be notified in writing of changes that involve the addition or deletion of learning outcomes or
evaluations, prior to changes being implemented, as specified in the Course Outline Policy and Procedure at
Durham College.

Wk. Hours: 3 Delivery: In Class

1 Intended Learning Objectives


Introductions
- Ice Breaker Introductions
- the classroom community expectations

Introduction to the Course


- course outline, course learning outcomes, evaluations

Introduction to Conflict
- discuss benefits and causes of conflict
- explore barriers to conflict resolution
- consider where conflict resolution skills are learned

Intended Learning Activities


Interactive pair and group activities (eg jigsaw, think pair share, discussion, debrief, debate).
Group Activity + Discussion
Handout

Resources and References


Course Outline
Lecture
Slides

Evaluation

Durham College Course Outline - IDNT 1300 - 2017-2018 Page 8 of 14


Wk. Hours: 3 Delivery: In Class

2 Intended Learning Objectives


Understanding and Responding to Conflict
- understand how conflict tends to emerge, develop, and change over time
- explore how a problem becomes a dispute through naming, blaming, and claiming
- compare functional and dysfunctional conflict

Introduction to Dispute Resolution Processes


- understand the nature of various dispute resolution processes
- identify the differences between positional and interest-based conflict resolution
- examine The Dispute Resolution Spectrum and the relationship between power, rights, and interests

Intended Learning Activities


Interactive pair and group activities (eg jigsaw, think pair share, discussion, debrief, debate).
Group Activity + Discussion
Handout

Resources and References


Textbook Chp 2
Additional Assigned reading
PowerPoint Slides
Lecture + Handouts

Evaluation Weighting
In Process throughout semester - 20% 20%

Wk. Hours: 3 Delivery: In Class

3 Intended Learning Objectives


Understanding Conflict Behaviour
- define conflict and different types of conflict
- identify the 3 constructs for understanding conflict
- recognize the 5 different ways people may respond to conflict and the possible impacts

Intended Learning Activities


Interactive pair and group activities (eg jigsaw, think pair share, discussion, debrief, debate).
Group Activity + Discussion
Self Analysis Assessment Handout

Resources and References


Textbook Chp 4
Additional Assigned reading
PowerPoint Slides
Lecture + Handouts

Evaluation
In Process
Prepares student for Assignment 1

Durham College Course Outline - IDNT 1300 - 2017-2018 Page 9 of 14


Wk. Hours: 3 Delivery: In Class

4 Intended Learning Objectives


Understanding Conflict Behaviour continued
- introduction to attribution theory, and other psychological processes that underlie conflict and resolution
- examine the cognitive and emotional processes that influence conflict engagement
- examine The Conflict Cycle

Intended Learning Activities


Interactive pair and group activities (eg jigsaw, think pair share, discussion, debrief, debate).
Group Activity + Discussion
Handout

Resources and References


Textbook Chp 4 continued
Additional Assigned reading
PowerPoint Slides
Lecture + Handouts

Evaluation
In Process
Prepares student for Assignment 1

Wk. Hours: 3 Delivery: In Class

5 Intended Learning Objectives


Conflict and Communication
- explore the communication skills and tools that are essential to being a competent conflict resolver
- recognise communication as a process in interaction, interpretation, and meaning

Intended Learning Activities


Interactive pair and group activities (eg jigsaw, think pair share, discussion, debrief, debate).
Group Activity + Discussion
Handout

Resources and References


Textbook Chp 5
Additional Assigned reading
PowerPoint Slides
Lecture + Handouts

Evaluation
In Process
Prepares student for Assignment 1

Durham College Course Outline - IDNT 1300 - 2017-2018 Page 10 of 14


Wk. Hours: 3 Delivery: In Class

6 Intended Learning Objectives


Conflict and Communication
- explore the interview skills of an effective mediator
- practice reflective listening, including paraphrasing and identifying emotion
- identify various reflective listening tools to encourage conversation and clarify understanding
- practice productive questioning skills using various types of questions
- Introduction to a Conflict SWOT analysis

Intended Learning Activities


Interactive pair and group activities (eg jigsaw, think pair share, discussion, debrief, debate).
Group Activity + Discussion
Handout

Resources and References


Textbook Chp 5 continued
Additional Assigned reading
PowerPoint Slides
Lecture + Handouts

Evaluation
In Process
Prepares student for Assignment 1

Wk. Hours: 3 Delivery: In Class

7 Intended Learning Objectives


QUIZ 1

Intended Learning Activities


QUIZ 1 to demonstrate learning of weeks 1 through 6.

Resources and References


QUIZ 1 (all content weeks 1-6)

Evaluation Weighting
QUIZ 1 15%

Durham College Course Outline - IDNT 1300 - 2017-2018 Page 11 of 14


Wk. Hours: 3 Delivery: In Class

8 Intended Learning Objectives


Introduction to Johari Window Technique
- demonstrate the importance of open communication and its effect on trust building in conflict resolution
Explore gender and culture as factors in conflict identification, assessment and analysis

Intended Learning Activities


Interactive pair and group activities (eg jigsaw, think pair share, discussion, debrief, debate).
Group Activity + Discussion

Resources and References


Assigned reading
PowerPoint Slides
Lecture + Handouts

Evaluation Weighting
ASSIGNMENT 1 DUE 25%
In Process

Wk. Hours: 3 Delivery: In Class

9 Intended Learning Objectives


Getting to the Heart of Conflict
- understand the logic of the mediation process and its stages
- identify a variety of strategies for eliciting insights and enabling parties to arrive at a deeper understanding
- identify a number of creative communication strategies to get to the core of the conflict
- explain some specific strategies that can be used to respond to conflict effectively

Intended Learning Activities


Interactive pair and group activities (eg jigsaw, think pair share, discussion, debrief, debate).
Group Activity + Discussion
Case Study

Resources and References


Textbook Chp 8
Additional assigned readings
PowerPoint Slides
Lecture

Handouts

Evaluation
In Process

Durham College Course Outline - IDNT 1300 - 2017-2018 Page 12 of 14


Wk. Hours: 3 Delivery: In Class

10 Intended Learning Objectives


Advanced Conflict Analysis part 1 of 2
- overview of distinct lenses through which to approach to conflict (The Harvard Approach, The Human Needs
Theory, The Conflict Transformation Approach)
- identify conflict participants & stakeholders and recognise them as the creators,
benefactors and/or victims of conflict
- Recognise the element of a conflict analysis tool as: 1) verifying if one is dealing with a conflict, 2)
determining the conflict system boundaries 3) focusing on certain aspects of the conflict and organising
information to explore conflict a as dynamic system
- examine the value in using conflict analysis tools to support orientation for future action

Advanced Conflict Analysis Techniques


- recognize the value in using conflict analysis tools to support orientation for future action

Intended Learning Activities


Interactive pair and group activities (eg jigsaw, think pair share, discussion, debrief, debate).
Group Activity + Discussion
Case Study

Resources and References


Assigned readings
PowerPoint Slides
Lecture

Evaluation
In Process
Prepares student for Assignment 2

Wk. Hours: 3 Delivery: In Class

11 Intended Learning Objectives


Advanced Conflict Analysis part 2 of 2

Intended Learning Activities


Interactive pair and group activities (eg jigsaw, think pair share, discussion, debrief, debate).
Group Activity + Discussion
Case Study

Resources and References


Assigned readings
PowerPoint Slides
Lecture

Evaluation
In Process
Prepares student for Assignment 2

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Wk. Hours: 3 Delivery: In Class

12 Intended Learning Objectives


PRESENTATIONS

Intended Learning Activities


Student-generated content and activities

Resources and References


Student-generated content and resources

Evaluation Weighting
Assignment 2- PRESENTATION 25%

Wk. Hours: 3 Delivery: In Class

13 Intended Learning Objectives


PRESENTATIONS

Intended Learning Activities


Student-generated content and activities

Resources and References


Student-generated content and resources

Evaluation
Assignment 2- PRESENTATION

Wk. Hours: 3 Delivery: In Class

14 Intended Learning Objectives


QUIZ 2

Intended Learning Activities


QUIZ 2 to demonstrate learning of weeks 8 through 13

Resources and References


QUIZ 2

Evaluation Weighting
QUIZ 2 15%

Durham College Course Outline - IDNT 1300 - 2017-2018 Page 14 of 14

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