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Model S 962-2
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Troubleshooting 152
Table of faults 153
Appendix 156
Spare part order 157
Tool list 157
Service points 157
Symbols used 158
Technical data 159
Classification 161
Type label 162
Dimension print S 962-2 164
Service life/disposal 165
Manufacturer's declarations, forms,
electronic service manual
166
Hand control
Adjustable Accessory rail for holding ac- Double foot 4-column height
upper leg section cessories (urine bottle basket, pedal, both sides adjustment
universal hook, etc.) on both
sides
Anti-Trendelenburg Auto-Contour 2
positioning 1 (optional)
Hand control
unlocked
Hand control
Anti-Trendelenburg unlocked
positioning 1
up
ur
nb
n
up
io
n g le
up
ct
ni de
ce
n
2
se
tio n
io
rfa
si re
ct
g
T
su
le
se
po ti-
er
ng
An
ck
Hand control
pp
i
Ba
Ly
U
locked
Hand control
io r 1
n
unlocked
w
w
pt ou
do
l)
do
do
na
(o ont
ce
n
io
io
-C
rfa
ct
ct
to
se
su
se
Au
g
g
ck
le
in
Ba
Ly
er
up
up
ur
nb
n
up
io
io
n g le
up
ct
ct
ni de
ce
n
1
se
se
tio n
io
rfa
si Tre
ct
g
g
su
le
le
se
po nti-
er
er
g
ck
Hand control
in
A
pp
Ba
Ly
Lo
U
locked
Hand control
n
unlocked
w
w
do
do
do
do
ce
n
tio
tio
io
rfa
ct
c
c
se
se
se
su
ck
g
le
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in
Ba
Ly
er
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Lo
contact with the side rails, and that no body parts are stick-
ing through the side rails or are trapped between the lying
1
Head end raised surface and the lower frame and/or floor!
= transparen
1 FFR =R
NOTE Please note that to operate NOTE The mains voltage is The automatic function can be deac- 2 FFR =R
3 FFR =P
the bed, the nurse keypad must connected for the duration of the tivated by pressing the "Lock auto- 4 FFR
5 FFR
=P
=P
6 FFR =P
be switched on by pressing the active time of the nurse keypad matic function" key. If the function is 7 FFR =R
8 FFR =R
on switch. (120 sec.), so that the LED of the locked, the LED above the key will light 9 FFR = G
10 FFR =
If no electric function can be acti- mains voltage display also lights up red. If the double click function is (
vated, press the green reset but- up whenever the nurse keypad permanently locked by at the factory,Farbenthe
Frontfolie :
ton on the dual drive. Then press is active. If the keypad switches LED will always light up red when =the transparent ( Um
the green button on the mains over to the inactive state, the V
nurse keypad is switched on.
1 FFR = RAL 900
isolation after 10 seconds in order mains power is switched off. 2 FFR = RAL 302
to reactivate the bed. DANGER "Risk of entrapment 3 FFR = Pantone
Keys that can be assigned this function bed linen or other objects are
are marked with a double black arrow trapped between the bed frame
Kunden Artikel-Nr. :
andVlower frame orE 2192
floor during
symbol . adjustment manoeuvres. L = Lochpfeife
= Fanger
%%c= 2.8
%%c= 6 H7
Maße ohne
Toleranzangabe:
Datum
Gepr. 16.10.2008
position V
for example, the lying surface moves to a 500006632 19.01.09 MT
Völker bed model S 962-2 built after May 2009 – Service manual S33 E 2192
V1.01 (09.08.2012)
Kunden Artike
=
Functional description | Nurse keypad with complete lock 2/5 = transparent ( Umlaufend aussen 2.5 mm )
1
Head end raised
1 FFR = RAL 9005 Tiefschwarz 0505.90
2
Head end lowered
2 FFR = RAL 3020 Verkehrsrot 0505.30
3
Green: mains voltage
3 FFR is on 2718 blau
= Pantone 0505.27
4
Green: >80% charged;
4 FFR yellow:
= Pantone 430 30-80% charged;0505.70
5 FFR flashing:
red: discharged; = Pantone 429
charging 0505.70
5 6 FFR
After pressing the ="ON"
Pantone 427 the keypad is
button, 0505.90
7 FFR = RAL 9003 Signalweiß
9 available for up to 120 sec. after the last action, 0505.90
8 FFR = Rotfilter 0505.99
then it goes into stand-by mode
9 FFR = Grünfilter 0505.99
6
Automatic function with double click possible
10 FFR = Verschwindeefekt Telegrau
on 0505.70
a country-by-country(fürbasis
alle LED-Filter)
1 3 5 7
V
2 4 6 8 10
Farben SMD-Leiterpla
1 SM-LPV = SLF
2 SM-LPV = Graphit
3 SM-LPV = Isolack
11 12 4 SM-LPV = SLF
Völker bed model S 962-2 built after May 2009 – Service manual S33 Datum Name
V1.01 (09.08.2012)
Projekt-Nr.: 1053.1959
Gez. 13.10.2008 MT
Farben Frontfolie :
Functional description | Nurse keypad with individual lock (option) 3/5 = transparent ( Umlaufend aussen 2.5 mm )
a
1
Head end raised
1 FFR = RAL 9005 Tiefschwarz 0505.90
2
Head end lowered
2 FFR = RAL 3020 Verkehrsrot 0505.30
3
Back and upper
3 FFR leg= section
Pantone raised simultaneously0505.27
2718 blau
4
Green: mains voltage
4 FFR is on 430
= Pantone 0505.70
5
Green: >80%5 FFR = Pantone
charged; 429 30-80% charged;
yellow: "a" 0505.70
6 FFR flashing:
Red: discharged; = Pantonecharging
427 "a" 0505.90
6 7 FFR
After pressing the ="ON"
RAL button,
9003 Signalweiß
the keypad is 0505.90
11 12 13 14 15
8 FFR = Rotfilter
available for up to 120 sec. after the last action, 0505.99
9 FFR = Grünfilter 0505.99
then it goes into stand-by mode
10 FFR = Verschwindeefekt Telegrau 0505.70
7
Automatic function with double click possible
(für alle LED-Filter) on
a country-by-country basis
1 3 5 7 9
V
2 4 6 8 10 16
Farben SMD-Leiterpla
1 SM-LPV = SLF
2 SM-LPV = Graphit
3 SM-LPV = Isolack
17 18 4 SM-LPV = SLF
19 of 180
Toleranzangabe:
= Fanger %%c= 6 H7
1:1 Werkstoff: Siehe Stückliste
bis 300 %%P0,2
Format
über 300 %%P0,3 A3 Werkzeug-Nr.: -
Völker bed model S 962-2 built after May 2009 – Service manual S33 Datum Name
V1.01 (09.08.2012)
Gez. 25.09.2008 MT Projekt-Nr.: 1053.1958
Farben Frontfolie :
Functional description | Nurse keypad with individual lock/automatic functions (option) 4/5
= transparent ( Umlaufend aussen 2.5 mm )
a
1
Head end raised
1 FFR = RAL 9005 Tiefschwarz 0505.90
2
Head end lowered
2 FFR = RAL 3020 Verkehrsrot 0505.30
3
Back and upper
3 FFR leg section 2718
= Pantone raised simultane- 0505.27
blau
ously 4 FFR = Pantone 430 0505.70
4 5 FFR
Height 80 cm, = Pantone 429
Anti-Trendelenburg "a" 5°,0505.70
positioning
6 FFR
back section 25° = Pantone 427 "a" 0505.90
5 7 FFR
Height 80 cm, back= RAL
and 9003
upper Signalweiß
leg section max. 0505.90
11 12 13 14 15
engaged 8 FFR = Rotfilter 0505.99
9 FFR = Grünfilter 0505.99
6
Height 80 cm, back and upper leg section in
10 FFR = Verschwindeefekt Telegrau 0505.70
zero position (für alle LED-Filter)
7
Green: mains voltage is on
1 3 5 7 9 8
Green: >80% charged; yellow: 30-80% charged;
red: discharged; flashing: charging
9
After pressing the "ON" button, the keypad is
available for up to 120 sec. after the last action,
V then it goes into stand-by mode
2 4 6 8 10 21 10
Automatic function with double clickFarben possible on
SMD-Leiterpla
a country-by-country basis 1 SM-LPV = SLF
2 SM-LPV = Graphit
3 SM-LPV = Isolack
16 17 18 19 20 22 23 4 SM-LPV = SLF
20 of 180
Toleranzangabe:
= Fanger %%c= 6 H7
1:1 Werkstoff: Siehe Stückliste
bis 300 %%P0,2
Format
über 300 %%P0,3 A3 Werkzeug-Nr.: -
Völker bed model S 962-2 built after May 2009 – Service manual S33 Datum Name
V1.01 (09.08.2012)
Gez. 16.10.2008 MT Projekt-Nr.: 1053.1960
Farben Frontfolie :
Description of function | Nurse keypad with individual lock/automatic/low leg section functions
= transparent (option)
( Umlaufend 5/5
aussen 2.5 mm )
1
Head end raised
1 FFR = RAL 9005 Tiefschwarz 0505.90
2
Head end lowered
2 FFR = RAL 3020 Verkehrsrot 0505.30
3
Back and upper
3 FFR leg= section
Pantone raised simultaneously0505.27
2718 blau
4
Height 80 cm,
4 FFRAnti-Trendelenburg
= Pantone 430 positioning 5°,0505.70
back section5 FFR
25° = Pantone 429 0505.70
5 6 FFR
Height 80 cm, back=and
Pantone 427
leg sections max. engaged0505.90
6 7 FFR
Height 80 cm, back =and
RAL 9003
leg Signalweiß
sections in zero position0505.90
13 14 15 16 17
8 FFR = Rotfilter 0505.99
7
Green: mains voltage is on
9 FFR = Grünfilter 0505.99
8
Green: >80% charged; yellow: 30-80% charged;
10 FFR = Verschwindeefekt Telegrau 0505.70
red: discharged; flashing: charging
(für alle LED-Filter)
9
After pressing the "ON" button, the keypad is
1 3 5 7 9 11 available for up to 120 sec. after the last action,
then it goes into stand-by mode
10
Automatic function with double click possible on
a country-by-country basis
V
2 4 6 8 10 12 23
Farben SMD-Leiterpla
1 SM-LPV = SLF
2 SM-LPV = Graphit
3 SM-LPV = Isolack
18 19 20 21 22 24 25 4 SM-LPV = SLF
21 of 180
Toleranzangabe:
= Fanger %%c= 6 H7
1:1 Werkstoff: Siehe Stückliste
bis 300 %%P0,2
Format
über 300 %%P0,3 A3 Werkzeug-Nr.: -
Völker bed model S 962-2 built after May 2009 – Service manual S33 Datum Name
V1.01 (09.08.2012)
Gez. 16.10.2008 MT Projekt-Nr.: 1053.1961
Functional description | Trapeze bar and accessory holders, accessory rail
Holders for single trapeze bars (only
head end) and accessories are located
on the outside of the head and foot Trapeze bar
panels. A double trapeze holder on the holder
inside of the head panel is also option-
ally available.
The trapeze bar and other accessories
must be slotted into the holders until
they audibly engage.
The safe working load of the trapeze bar
is 75 kg.
Accessories rail
(e.g. for urine bottle basket, universal hook, etc.)
Version/option Description
Hand control 1. With hook (standard):
(versions)
Mechanical activation
The supplied head and foot sections
must be slotted into the corner connec- Routing the hand control cable
tors on the bed frame.
Yellow The battery pack is 30- reset button on the housing when 5 FFR =these
Pantone 429devices.
4 FFR = Pantone 430
"a"
0505.7042.430.63
0505.7035.429.63
Flashing The battery pack is being longer than 6 months with a fully moisture.
charged. charged battery pack without re- NOTE The bed is designed for use
Farben Frontfolie :
V Farben Frontfolie :
charging it. in an ambient temperature range
= transparent ( Umlaufend aussen 2.5 mm )
If the LED is red or yellow, the battery = transparent ( Umlaufend aussen 2.5 mm )
a
FarbenaSMD-Leiterplatte :
from 10 °C to 40
1 SM-LPV = SLF°C, with a relative
pack needs to be recharged. The bat-
1 FFR = RAL 9005 Tiefschwarz 0505.9005.000.00
2 SM-LPV 0505.3020.000.00
= Graphit
1 FFR = RAL 9005 Tiefschwarz 2 FFR
humidity
2718 blau 3of
=0505.9005.000.00
RAL 3020 Verkehrsrot
30%
SM-LPV to 75% and an air
= Isolack
tery pack is switched off shortly before
2 FFR = RAL 3020 Verkehrsrot 3 FFR =0505.3020.000.00
Pantone 0505.2718.000.36
NOTE The LED displays
3 FFR = Pantone 2718 blau 4 FFR
5 FFR pressure
=0505.2718.000.36
Pantone 430
=0505.7042.430.63
Pantone 429
4 SM-LPV 0505.7042.430.63
of"a"700
= SLF
to 1060 hPa.
0505.7035.429.63
deep discharging. After the bed is con-
4 FFR = Pantone 430
the battery pack's charging status
5 FFR = Pantone 429 6 FFR
"a" =0505.7035.429.63
Pantone 427 "a" 0505.9002.427.36
Gepr. 07.10.2008 MT
Bezeichnung: Druckzeichnung
Content 31 of 180 a 500006631 19.01.09 MT Zeichn.-Nr.: d110_2174_a Help
Index Änderung Datum Name Es gilt Urheberschutz nach DIN 34 Blatt 1 von 1
Hinweise :
Völker bed model S 962-2 built after May 2009 – Service manual S33 Hinweise : Abmessungen siehe Fertigungszeichnung
V1.01 (09.08.2012)
Farben der Zeichnung entsprechen nicht den Siebdruckfarben
Abmessungen siehe Fertigungszeichnung
Initial startup | Using the battery pack 2/2 and taking out of service
WARNING If the battery pack Taking out of service
is faulty, degassing can occur. If the bed is to be taken out of service
In rare cases, this can cause for longer than two weeks, the reset but-
deformation of the battery pack ton on the dual drive must be pressed to
housing. If this occurs, the bed de-energise the bed
must be immediately taken out
of service and taken to an ad- The mains plug must also be pulled out
equately ventilated room without and the reset button pressed before
sparks (from electricity or fire). repair work.
Immediately inform customer
services should this occur!
WARNING The battery pack
must be disposed of in an envi-
ronmentally responsible manner
using the appropriate services.
Alternatively, you can return it to
Völker GmbH for disposal.
To start up the hand control and nurse
keypad after switching on the bed, the
hand control must be unlocked 13
and the nurse keypad switched on. Reset button
14 10 16 15 08 11 06
04
03
Fig. 04 Fig. 05
Fig. 06 Fig. 07
Fig. 06 Fig. 07
04 10 07 09 13 06
Castor options
Art. No. Article
R2010-01 Swivel castor with directional locking
02 02
Fig. 06 Fig. 07
Frame variants
Width Designation 200 210
90 Complete assembly BG2642-01 BG2984-01 01 03
Panel set BG3103-02 BG3137-02
CPR BG688-01
Motor frame BG2432
fitting
Fasteners BG2497-01
09 03 02 14 13 12
14 15 08 03 02 12 16 11 01
05
09
04
01
02
02
02
07 10 11 06 12 09
01 10 11 07 09
01
08
04
08
09
05
06 07 08
01 14 05 04 07 12 13
01 14 05 04 07 12 13
14 09 01 11 12 04 16 15 07 10 08 17
14 09 01 11 12 04 16 15 07 10 08 17
14 09 01 11 12 04 16 15 07 10 08 17
14 09 01 11 12 04 16 15 07 10 08 17
02
Hydrolift adjustment for lying surface 210-220 cm;
BG2892 05
Item Art. No. Article Qty
01 KT118 Plastic washer Ø8.4xØ15x1.5 1 01
02 SR162 Locking washer 2
03 SR632 Blind rivet 4.8x10 4
04 F1274 Pneumatic spring holder 1
05 BG1318 Hydrolift with drop groove 1
04
03
04 03 02 01
04
02
03
04 02
02
02 04 01 03
02 04 01 03
02 03
04
02
04
01 02
04
01 02
03 02 01
03 02 01
11
05
01 07 14 08 04 02
05
01 07 14 08 04 02
05
01 07 14 04 02
03
01 08 09 04 02
01 08 09 04 02
01 08 09 04 02
B. Seat section
01. Raise back section (not illustrated). Fig. A01
02. Remove both screws and cap
(Fig. B02).
03. Pull out bumper at the sides
(Fig. B03).
07
11
When ordering head or foot sections,
please indicate the colour code or ID num-
ber of the bed.
09
07
11
When ordering head or foot sections,
please indicate the colour code or ID num-
ber of the bed.
02 04 03 01
01 02 04 03
07 08
Fig. 03 Fig. 04
Fig. 05 Fig. 06
Fig. 11 Fig. 12
Lower frame
V UL
A
Content 151 of 180 Help
Völker bed model S 962-2 built after May 2009 – Service manual S33 V1.01 (09.08.2012)
Troubleshooting
1
The mains isolation switch ensures that when no electrical function is being actuated, there is no mains voltage to the bed.
(Exception: while the battery pack is being charged and when the nurse keypad is activated. This is shown by the LED in the
mains voltage display.)
Direct current
Alternating current
Height of upper edge of head approx. 76.5 cm / 116.5 cm Safe working load for the 75 kg
and foot section (min./max.)* trapeze bar holder
Height of the centre of vertical approx. 34.7 cm / 74.7 cm Safe working load for drip 2 kg / hook
wall spacing roll (min./max.) * stands
Protection against electric Protection class II or device Mode of operation Int. 4 min. / 10 min.
shock with internal electrical current Duty time max. 4 min.
source Sleep time 10 min.
Technical check 1x yearly
Protection type by housing IPX4
as per EN 60529 not suitable for cleaning in
automatic washing systems
Degree of protection of the Type B
applied part against electric
shock as per
DIN EN 60601-1
Degree of protection The bed is not protected
against explosive substanc- against explosion and should
es and mixtures not be used in an environ-
ment in which flammable
anesthetics or flammable
cleaning agents are present
(see brochure from accident
prevention organisation
ZH 1/200)
MPG grouping Class I
The bed is intended for use in the electromagnetic environment as described below. The customer or user of the bed should
ensure that it is used in such an environment.
Emissions measurements Conformity Electromagnetic environment - guideline
HF emissions Class A The bed is suitable for use in all institutions, including residential
areas and such that are directly connected to a public mains sup-
IEC 61000-3-2
ply network that also supplies buildings intended for residential
Fluctuations in voltage / Conforms purposes.
flicker
IEC 61000-3-3
RF emissions Conforms The bed is not suitable for connection to other equipment.
CISPR 14 – 1
The bed is intended for use in the electromagnetic environment as described below. The customer or user of the bed should
ensure that it is used in such an environment.
Conformity Electromagnetic environment -
Compatibility check IEC 60601 Testing level
level guideline
Discharge of static elec- ± 6 kV contact discharge ± 6 kV contact discharge The ground should be made of wood or
tricity (ESD) concrete and be laid with ceramic tiles.
± 8 kV air discharge ± 8 kV air discharge
If the ground is covered with synthetic
IEC 61000-4-2
material, the relative air humidity must be
at least 30%.
Rapid transient electri- ± 2 kV for ± 2 kV for voltage supply The quality of the voltage supply should
cal disturbance / voltage supply be commensurate with a typical commer-
Not applicable
bursts cial or hospital environment.
± 1 kV for input and out-
IEC 61000-4-4 put cables
Surge voltages ± 1 kV ± 1 kV series mode voltage The quality of the voltage supply should
series mode voltage be commensurate with a typical commer-
IEC 61000-4-5
cial or hospital environment.
± 2 kV
Not applicable
common-mode voltage
The bed is intended for use in the electromagnetic environment as described below. The customer or user of the bed should
ensure that it is used in such an environment.
Compatibility IEC 60601 Testing Conformity Electromagnetic environment - guideline
check level level
Portable and mobile radio equipment should not
be used any closer to the bed, or their cables,
than the recommended protective distance which
is calculated based on the equation applicable for
the transmission frequency.
Recommended protective distance
d = 1.17 P 150 kHz to 80 MHz
Conducted HF 3 Vrms 3V
disturbances
150 kHz to 80 MHz
d = 1.17 P 80 MHz to 800 MHz
IEC 61000-4-6
Remark 1: At 80 MHz and 800 MHz, the higher frequency range applies.
Remark 2: These guidelines may not be applicable in all cases. The spread of electromagnetic parameters is influenced by
the absorption and reflection of buildings, objects and people.
a
The field strength of stationary transmitters, such as base stations of cordless telephones and mobile land radio, amateur
radio stations, AM and FM radio and TV stations cannot be quantified in theory in advance accurately. To determine the elec-
tromagnetic environment in relation to a stationary transmitter, a study of the site should be considered. If the measured field
strength at the site where the bed is used exceeds the conformity levels stated above, the bed should be observed to ensure
that it functions correctly. If unusual features are observed, additional measures may be required, such as modified alignment
or a different location for the bed.
b
In the frequency range from 150 kHz to 80 MHz, the field strength should be less than 3 V/m.
The bed is intended for operation in an electromagnetic environment in which HF disturbances are controlled. The customer
or user of the bed can help to avoid electromagnetic disturbances by respecting the minimum distance between portable and
mobile HF telecommunications equipment (transmitters) and the bed. The recommended minimum distance d is dependent
on the maximum power output of the communication device (see below).
Protective distance according to the frequency of the transmitter
m
Rate output of the transmitter 150 kHz to 80 MHz 80 MHz to 800 MHz 800 MHz to 2.5 GHz
W
d = 1.17 P d = 1.17 P d = 2.33 P
0.01 0.12 0.12 0.23
0.1 0.37 0.37 0.74
1 1.17 1.17 2.33
10 3.69 3.69 7.38
100 11.67 11.67 23.33
For transmitters whose maximum rated output is not specified in the table above, the recommended protective distance d in
metres (m) can be calculated using the equation in the column that features P as the maximum power output of the transmit-
ter in Watts (W) as defined by the transmitter manufacturer.
Remark 1: At 80 MHz and 800 MHz, the higher frequency range applies.
Remark 2: These guidelines may not be applicable in all cases. The spread of electromagnetic parameters is influenced by
the absorption and reflection of buildings, objects and people.
Bed Identification
Contents
(e.g. facilities own identification or Völker
ID-no.):
Base frame B*
Trapeze bar, assist rail spacer (side rail centre), additional accessories B*/F*
Castors B*
Abrasions X*
Functional inspection of drives Back section, upper leg section, lower leg section, height adjustment, Trende- X*/M*
with hand control and lenburg position, reverse Trendelenburg position, length adjustment (only for
nurse keypad/nurse hand control Vis-a-Vis-bed) - approach all end positions
Völker bed model S 962-2 built after May 2009 – Service manual S33
CPR function (if existing) X*
- free running
174 of 180
(only for hospital beds and - steering position
S 280/S 310/S 380/S 282/S 382 (Vis-a-Vis))
Functional inspection 9 V battery (only for beds with Oki-/Ilcomat except S 960-1W/S 961) A2*
replacement Replaced (yes/no)
Comment
A*: To be replaced every 5 years for handles (H) and for H with roll function (RF) in nursing home mode, every 3 years for H with RF in hospital mode, every 2 years for H with RF for
cleaning in automatic bed washing systems · A2*: To be replaced every two years · B*: Check for damage · F*: Check for deformation · M*: Check function of motors and end switches,
does the motor switch off when reaching the end position? · S*: Check for correct fit · X*: General function control
Völker GmbH · Wullener Feld 79 · 58454 Witten/Germany · Telephone +49 2302 960 96-62 · Fax +49 2302 960 96-66 · e-mail: service@voelker.de
0001f-EN-20120411
Info
You can find a
www.voelker.de.
of this document
printable version
on the Internet at
Help
V1.01 (09.08.2012)
Spare part order Page ___ of ___
Völker GmbH
Service
Address: Wullener Feld 79
58454 Witten/Germany
Customer number:
Please fill out all the information carefully and complete the form in its entirety, otherwise we may have problems in delivering and processing this order.
MODEL SERIAL NO./ YEAR OF MANUFACTURE SPARE PART DESCRIPTION ITEM NUMBER QUANTITY
(Bed-type) (Identifaction label inside of the bed-head)
Info
You can find a
printable version
of this document
on the Internet at
www.voelker.de.
0002b-EN-20120411