Professional Documents
Culture Documents
Make eye contact and greet a customer to show you are available t
o provide them service as needed.You should have a good understa
nding of the product or service you provide, so that if a customer n
Steps to Creating Good Customer Service eeds assistance, you are able to deliver a satisfactory response. As
sume attentive posture to convey confidence and a helpful attitudeS
mile often, if appropriate, or model the emotion that is suitable to t
he situation
Expects the absolute best and is willing to pay for it. Likely to compl
ain in a reasonable manner.Your Response: Always listen respectfull
The High-Roller Customer
y and actively question to fully determine cause.Always follow com
pany policy
Their goal is not to get the complaint satisfied but to win by getting
something that is not entitled to be received. Often replies with a re
petitive “not good enough” response.Your Response: Remain object
The Rip-Off Customer
ive. Use accurate data to back up your response. Be sure the adjus
tment is within the range of what the organization would normally d
o.Always follow company policy
-call, visit the agency, state the problem, give information, ask for
making the complaint compensation, accept or refuse compensation, apologize once agai
n, thank them for immediate action