Professional Documents
Culture Documents
For levels 1 to 5
Position Title: Advancement Student Caller (Casual) Level: Casual Rate 2
Faculty/Division: Advancement Division School/Unit: Development Team
UOW is working to develop a spirit of giving amongst Alumni and for them to remain engaged with the university long after
graduation. Each year AD runs a year-long fundraising appeal – ‘the Annual Appeal’ - to raise money for priority University
projects.
To support the targets for the 2018 Annual Appeal a phone based fundraising campaign will run for four weeks across the mid-
session break. Calling will take place during the evenings between 4.45pm – 8.15pm and Saturdays between 10.00am
and 4.00pm. Applicants are expected to be available for a minimum of 80% of the shifts.
All Alumni whom we intend to call will be contacted in advance (via letter or email) to let them know that a current student will
be calling to ask for a donation. Alumni are given the opportunity to opt-out if they do not wish to receive a phone call.
The phone call will also update them on UOW news and forthcoming events. Student callers will also check that we have up-
to-date information about each Alumnus they speak to.
Major Responsibilities:
You will be responsible for relationship building with Alumni and donors of the University. You will speak to Alumni over the
phone and provide updates on UOW news and events; engage in conversation about their time at UOW, seek feedback on
UOW events, publications etc and seek support for student scholarships.
All callers will receive compulsory comprehensive training and guidelines prior to their involvement in the campaign.
Reporting Relationships:
Essential:
• First-hand experience as a UOW student and a willingness to share positive experiences
• Exceptional phone manner, including confidence and active listening skills
• Confidence in asking people for money, and willingness to do so
• Self-motivated to achieve targets
Essential:
• Applicants must have completed one full year at a UOW campus prior to their appointment to this position. (Must be
2nd year students or above).
Desirable:
• Previous call centre or retail experience while not essential will be highly regarded.
• Being an active member of a UOW club, society and/or involved with other UOW activities.
Personal Attributes:
This role is a challenging but rewarding one. We are looking for confident and energetic students with a drive to succeed:
reliability and professionalism are important, as are tact and discretion; all personal information must be treated as confidential
beyond the calling room.
In addition to the major accountabilities/responsibilities required for your position, you also hold the following roles
and responsibilities in relation to Workplace Health and Safety:
All Staff
• Take reasonable care for your health and safety as well as others.
• Comply with any reasonable instruction by the University.
• Cooperate with any reasonable policies and procedures of the University including reporting of hazards or
incidents via the University reporting process.
• Certain staff have specific responsibilities for Work Health and Safety (WHS), further information is available
in the document Roles And Responsibilities for WHS and WHS Management System.
Inherent Requirements:
For all positions
This position description outlines the major accountabilities/responsibilities and the selection criteria against which
you will be assessed as suitable for the position. As such there will be specific job requirements that we refer to as
Inherent Requirements.
If you have any injuries, illness, disorder, impairment, condition or incapacity that may affect your ability to perform
the inherent requirements of the position, we encourage you to discuss this with the University to assist in the
process of identifying reasonable adjustments to enable you to perform the duties of the position. The University
wants to place you in the best situation to use your skills effectively in the position you are applying for at the
University.