CRM2007 CRM Overview © Copyright IBM Corporation 2008

ANSWER KEY

1. Which of the following processes are not supported by SAP CRM?

a.
b.
c. Inventory
d.

2. Warranty Claim Management is a part of which of the following

module?
a.
b. Service
c.

3. Incentives paid by Manufacturers to Retailers for merchandise

support is part of -
a.
b. Trade Promotion
c.

4. Which of the following is part of the CRM Landscape?

1. APO
2. BW
3. ECC
4. Handheld

a.
b.
c. All of the above
d.

5. List some components of the Interaction Center.

a. Telephony
b. E-Mail
c. Instant Messaging

6. Lead generation is part of -

a.
b.
c. Marketing

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CRM2007 CRM Overview © Copyright IBM Corporation 2008

7. Which of the following is not a part of Service Management?

a.
b. Opportunity Management
c.

8. Which of the following features are not parts of Marketing?

a.
b.
c. Incentives and Commision Management
d.

9. What enables exchange of data between CRM and R/3?

a. CRM Middleware

10. State some examples of Customer touch points.

a. Telephony
b. Internet
c. Mobile devices

11. What are the business partner categories provided by SAP CRM
a.
b.
c.
d. All of the above.

12. Can additional business partner categories be created in the system?

a.
b. No

13. Is it possible to create a Business Partner in more than one role?

a. Yes
b.

14. A business partner is created in roles Sold-to-party and Ship to Party,

what all can be different for these two roles?
a.
b.
c.
d. All of the above

15. Is Business Partner relationship maintained in CRM system time

dependent?
a. Yes

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CRM2007 CRM Overview © Copyright IBM Corporation 2008

b.

16.How many BP group hierarchies of the type pricing, can be created

within CRM enterprise?
a. One
b.

17.Can a business partner be assigned to multiple hierarchies of

different categories?
a. Yes
b.

18.Is it possible to maintain Business Partners in both CRM and ECC

systems?
a. Yes
b.

19. Role Sold to party, Ship to party, Payer, are considered.................in

CRM.
a. Business Partner
b.
c.

20. A business partner can have same number is ECC and CRM systems
a. True
b.

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