Chapter 1

1. Organization Chart of New Century's Office Staff

2. Identify at least three business processes that New Century performs and
explain who is responsible for the specific tasks.
o Order and organize office and clinic supplies - Carla Herrera
o Appointment processing - Lisa Sung
o Insurance reporting - Tom Capaletti
3. Explain how New Century might use a transaction processing system, a
business support system, and a user productivity system. For each type of
system, provide a specific example, and explain how the system would benefit
the clinic.
New Century might use a transaction processing system for appointment processing,
its most critical day-to-day business operation. It might want to consider a business
support system for its patient records that will provide information support for users
having to deal with patients. For a user productivity system, New Century might
consider a database management system that will help user access patient records
faster.
4. During the systems development process, should New Century consider any of
the following: EDI, vertical and horizontal system packages, or the Internet?
Explain your answers.
New Century might consider EDI for its claims and payment transactions with
insurance companies, vertical system packages for business processes specific to
New Century, and horizontal system packages for business processes common to
most businesses such as inventory, accounting, and supplies ordering.

Chapter 2

1. Dr. Jones arranged an introductory meeting between the associates of New

Century Health Clinic and you to determine if mutual interest exist in pursuing
the project. What should the associates try to learn about you? What should
 you try to learn in this meeting?
The associates should try to learn about my responsibilities as a consultant and how
these relate to their own responsibilities. They should try to know my background
and experience in analyzing and designing computerized office systems similar to
what they wish to have in their office. I, on the other hand, should try to learn how I
could establish a working relationship with the staff by asking who is responsible
for certain office functions, how the office staff work together, how the current
system is being handled, why would they want a new system, and what the staff
hopes to gain in developing a new office system.
2. What kinds of questions would you ask to assess the initial feasibility of this
project? Based on the information above, does the project seem feasible?
I would ask questions that revolve around the operational, technical, and economic
feasibility of the new system. Is the proposed computerized system a practical way
to solve the clinic's growing operations? Does the clinic have the technical and
human resources for the new system? Is the proposed computerized system
economically desirable? What are the projected savings and costs? Is it a sound
investment for the clinic?
3. New Century Health Clinic management decided to contract for your services
to perform a preliminary investigation. What will be your plan of action?
To perform the preliminary investigation, I will do the following course of action:
o Understand the problem or opportunity.
o Define the project scope and constraints.
o Perform fact-finding.
o Determine feasibility.
o Estimate time and cost to continue development.
o Present results and recommendations to management.
4. You begin the preliminary investigation. What information is needed? From
whom will you obtain it? What techniques will you use in your fact-finding?
I would need to understand the organizational structure of the clinic and I can obtain
this information by asking human resources to give me a copy of their
organizational chart. I will need broad information from the office manager and the
doctors involved in administration duties and I can obtain such information by doing
interviews with them. I also would like to know about the current system by
obtaining current system documentation, by checking with users (office staff,
doctors, nurses, physical therapists) to check whether they are getting current and
accurate information, and by directly observing system operations to follow the
actual paths taken by input source documents or output reports.

Chapter 3

Interviewee Objectives Questions

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1 The New Century Associates should determine whether or not I am suitable for their request toturn their office into a
computerized system. In the meeting with the New Century Associates;
my mission would be to determine their projects’ actual needs and requests in detail.
2.The computerized system project is a strong Business Case. The project needs are justified andthe company has the
means to put it in place.
3.Operational Feasibility:-

Are all the New Century Associates in support of the project?-

Will the development schedule of the project conflict with other company priorities?Technical Feasibility:-

Does the proposed platform have sufficient capacity for future needs? If not, can it beexpanded?-

Will a prototype be required?Economic Feasibility:-

Will consulting expenses be a problem?-

Will Licenses and Fees be budgeted?Schedule Feasibility:-

Has management established a firm timetable for the project?-

What conditions must be satisfied during the development of the system?

4.The information needed for the preliminary investigation:-

Understand the problem or opportunity.-

Define the project scope and constraints.-

Perform fact-finding.-

Analyze project usability, cost, benefit, and schedule data.-

Evaluate feasibility.-

Present results and recommendations to management.

I’ll obtain this information from New Century Associates
, financial advisors reports, and Staff feedback.The fact-
finding techniques I’ll use are:
-

Analyze organizational charts.-

Conduct interviews.-

Review documentation.-

Observe operations.-
Conduct a user survey