KAREN S.

MINNICK
(321) 947-4154 ● 1032 Pioneer Drive ● Deltona, FL 32725 ● karenminnick@knights.ucf.edu

EDUCATION:
University of Central Florida – Interdisciplinary Studies with concentration in Currently enrolled
Commerce and Letters and Modern Language and a minor in Early Childhood Development

Seminole Community College - Associates in Art – General Education Graduated 2004

Sanford, Florida

EXPERIENCE:
CHILDREN’S HOME SOCIETY – REVENUE CYCLE SPECIALIST: ANNIE MILAN June 2017 – Present
Revenue Cycle Specialist - Customer Service Representative/Divisions-Facilities – Maitland, Florida
 Billing, invoicing, and overseeing proper insurance payment, accounts receivable, insurance verification and
authorizations for three divisions in Central Florida
 Assisted divisions with any questions with denied claims, authorizations, and eligibility
 Assisted divisions and finance department with financial reports with positive and negative balance from
insurance companies

WALMART – CASHIER: BETH JENKINS April 2015 – Present

Cashier - Customer Service Representative/Pharmacy – Sanford, Florida
 Processed over-the-phone client questions or concerns about the prescription
 Assisted customer with any questions when picking up new prescriptions
 Assisted customer and vendors with over the counter medicine

ROCHA FINANCIAL GROUP – AGENT: JULIO ROCHA July 2013 – April 2015
Customer Service Representative/Agent – Orlando, Florida
 Processed over-the-phone client payments and policy updates
 Handled customer conflict resolution (claims and coverage/benefit coverage).
 Served as sales representative for any new auto, health, or commercial new policies

CAMBRIDGE MANAGEMENT SERVICES, INC. January 2010 – June 2013

Compliance Specialist, Property Manager, Assistant Property Manager, Resident Rep – Altamonte Springs, Florida
 Assisted Senior Compliance Manager in all aspects of affordable housing compliance company wide
o Portfolio included but not limited to: LIHTC, MMRB, SAIL, HOME, RTC, and County Bonds
 Assisted the affordable housing communities to prepare for, correct and respond to file or physical
deficiencies
 Created and updated compliance education material to reflect the most recent regulations for affordable
housing
 Implemented peer-to-peer initiatives to provide current and on-going education information on
federal/state/county/agency requirements to ensure compliance with affordable housing guidelines
 Reviewed and approved resident files for eligibility requirements
 Traveled to and managed the audit day activities for state agency audits.
 Corresponded directly with monitoring agencies on behalf of the affordable housing communities, ensuring
information is properly communicated
 Supported and communicated on a daily basis with on-site associates and upper management to provide
guidance, answers and suggestions for conflict resolution
 Served as Compliance Manager for one of the Winter Park Housing Authority apartment community
 Organized daily schedules for the maintenance team

RIVERSTONE RESIDENTIAL GROUP July 2006 – January 2010

Compliance Specialist - Orlando, Florida
 Compliance Specialist in charge of a 3,200 unit’s portfolio of affordable housing communities throughout
the United States to ensure they complied with their regulatory agreements/requirements.
 KAREN S. MINNICK
(321) 947-4154 ● 1032 Pioneer Drive ● Deltona, FL 32725 ● karenminnick@knights.ucf.edu
o Portfolio included but not limited to: LIHTC, MMRB, SAIL, HOME, RTC, and County Bonds
 Assisted and prepared the affordable housing communities to file or pass physical audits
 Reviewed and approved resident files for eligibility requirements
 Organized and restructured files for new takeovers, new lease ups, and/or troubled properties
 Traveled to and managed the audit day activities for state agency audits when audit manager was absent
 Supported and communicated on a daily basis with on-site associates and upper management to provide
guidance, answers and suggestions for conflict resolution
 Ensured all requirements of affordable housing compliance was being met at all communities

STATE FARM INSURANCE – AGENT: HAL YEAGER July 2003 – July 2006
Customer Service Representative/Agent – Apopka, Florida
 Process client policy updates and payments
 Handled customer insurance claims
 Acted as sales representative for any new auto, health, fire, or home new policies

TRAININGS AND CERTIFICATIONS:

Fair Housing Seminar – AAGO Completed 2006
Housing Credits 101 Compliance Basic – Elizabeth Moreland Housing Credit College Completed 2010
Emotional Intelligence Seminar – Hispanic Chamber of Commerce of Metro Orlando Completed 2011
Tax Credit Certification – NCHM (The National Center for Housing Management) Completed 2012
Compliance 101 Training Multi-program Workshop – Florida Housing Finance Corporation Completed 2012
FAHRO Fair Housing & Civil Rights Compliance Seminar – HOPE, Inc. Completed 2012
Compliance Regulations & Best Practice LIHTC – Preferred Compliance Solutions Completed 2013
Annual Homeless Veteran Summit – Department of Veteran Affairs in Orlando Completed 2013
Customer Representative 4-40 License Completed 2013

SKILLS:
Fluent in Spanish