You are on page 1of 10

SERVICE EXCELLENCE CORPS

“Best in Class” HVAC service providers collaborate to create


the very best methods of developing their people
In 1999, Service Excellence Corps LLC. (SECorps pronounced see- innovative workshops in our industry. In 2017, BOSS was held
core) began as a concept envisioned by several leading commercial at the Hyatt Regency Coconut Point in Bonita Springs, Florida
HVAC service providers including BG President and CEO, Lou Joseph. from November 7th – 11th. When asked about his experience
These founding companies believed the primary key to their future at BOSS this year, BG Service Operations Manager, Will Reagan,
growth and success was in the training and development of their said he attended two very informative classes called “Culture and
people. Connecting for Leaders” and “Coaching with Performers’” where he
learned about communicating with different types of personalities,
thought processes, and the DISC personality assessment test.
SECorps is a way for the best HVAC companies to pool their
Will was also invited to lead a roundtable discussion with other
resources and create the very best methods for developing their
operations leaders where he touched on best practices, struggles,
people. These companies recognize they can grow their associates
and industry trends. Will states, “The experience was great because
skills on their own, but that there is a significant advantage to
it allowed for BG associates to bond, as well as connect and
working together. By collaborating, they learn from each other’s
network with like-minded individuals.”
experiences.

With a goal to be “best in class” in the HVAC service industry, “I find it beneficial to meet other people from other
SECorps members pursue this goal through training and harnessing companies that do what we do, just in different
the collective genius of their employees through workshops, ways. We are often able to incorporate some of
forums, and continuing education. Their operating philosophy is their procedures into our business.”
based on the concept that there are direct and strong relationships
between customer satisfaction and loyalty, the value of services, - Sharon Church, Service Office Manager
and employee satisfaction, loyalty, productivity, and capability.
Profit and growth are viewed as natural outcomes, not simply as
objectives. In 2017, Lou Joseph became sole owner of SECorps. With the
retirement of SECorps President, Dave Paull, new President, Lowry
Stoops, takes leadership in January 2018. BG looks forward to
Their premiere event each year is their Building on Strengths many years of continued success, growth, and partnership hand-in-
Seminar (BOSS) where they feature some of the best and most hand with SECorps.
14 BG @ Work
choose your We Hire:
-Leaders

next coworker -Achievers


-Motivators
-Self-starters
-Innovators
A company’s biggest asset is none other than its employees. BG is no different. We value talent, dedication, and perseverance. Each
BG employee holds a special gift and that’s what separates us from the competition. We walk, talk, and dress differently than the
industry. “Why?” you ask. We strive to set the benchmark for customer service and provide dynamic solutions to meet our customer’s
needs. Each of us are especially driven and produce quality work that is second to none. Not everyone is up to this standard and that’s
OK - we get it.
We Value:
Successful employees at BG have the internal drive needed to work on challenging projects and exceed expectations not only at
work but in their everyday lives. Successful people surround themselves with other successful people whether it be professionally or -Accountability
personally. -Dependability
-Creativity
How does this help in choosing your next coworker? Easy. You’ve helped set our high benchmark and you know better than anyone -Integrity
(even Sharon Miller) who would be a “fit” for BG, or more importantly, who you’d want to work with.
-Intelligence
The average American spends more time awake with those they work with than their own loved ones. By helping choose who you
work with, BG gets quality associates, and you get quality coworkers. Once your referral has been hired into a full-time position, Sharon
will provide you with a referral bonus form and you will receive $500!

When you hear of someone who may be looking to make a switch from their current company or know of a company making chang-
es, think to yourself, “could this person be a fit for BG and would I want to work with them”?
We Reward:
-Perseverance
Most of our employees have come from other companies for various reasons - you already have a better network than any recruiter
could have. You’re on job sites working with employees from other companies and can see the kind of work they produce. You know
-Teamwork
people from organizations you belong to and from events you participate in - you’re surrounded by talent everyday even if you only -Self-discipline
know them through networking on social media! -Enthusiasm
-Achievement
If you have someone in mind, provide Sharon Miller with the person’s name and contact information. She will reach out to them and
will make every effort to make sure the interview and hiring process goes smoothly.

We Enjoy:
ANNOUNCEMENT! -Sports leagues
2017 PROMOTIONS -Golf outings
-Holiday parties
-Volunteer days

• Brad Ferguson: Parts Coordinator to Customer Service Representative/Dispatch


• Jane Knipp: Proposal Team Lead to Proposal & Branding Manager
• Jason Miller: Service Technician to Captain
• Jose Ortiz: Customer Service Representative/Dispatch to Service Manager We Offer:
• Matt Skinner: Service Technician to Captain
• Dan Tommer: Service Technician to Captain -Medical plans
• Jason Zorc: Promoted to BG Senior Manager -Dental plans
-401k with company match
-Paid vacation & holidays
-On-site exercise facilities
BG @ Work 15
16
a

BG @ Work
Ap da
pli m
ca ba
tio k
ns ie
En s
gin
ee
r

Se
sh
a
Ac ng rv aw
ice n
co el Te ac
un a
ts b
Pa ry
ch ki
nic m
ya an ian
ble t
2017 NEW

Cl
er
k
ASSOCIATES
J
R
P ic
Ad acl
m yn
D
Se on
ro k
jec B
ini
st Ar
rv C t M uc ra m
ice ox tiv s
an k e A tr
M ag ss on
an er
a ge
ist g
an
r t

Se
Am
J
Hu osh nio an
m D r E da
an z ne Ch
Re iak rg a
yE m
so ng be
ur ine rs
ce
sM er
an
ag
play an important role in our business!

er

Br
Sa
M
C a
fe yan
t
R
Va od om n yS Co
pe
lid ne m ny ciahen
at y iss Fo lis
ion Ja ion r t
En me ing ge
gin s Sa
Please welcome all of our 2017 new associates! Each of you

ee les
r En
gin
ee
r

M
Mi
F
Pr ra ec tch
oje nk ha e
ct H nic l G
M ut al e
an c En ar
ag hi gin ha
er ns ee rt
on r
J
En Enn
M
El at
er if
gy e
S
Pr an
ec t
tri he En r J
gin ak
oje do ca
l w ee et
ct r
M Na
En
gin os
K rin ic
an g gC
ag y ee te ler
er r ln k
ik

g
Pr ar
J
P es
oje re
ct t t
C
Pr hr
ro se
jec L De j
oje is t M es ve os
an ni lop ep
ct Pa
De t ag ak m h
ve te er en
tS
lop rs pec
m on
en ial
ist
tL
ea
d
-F
ed
er s
al
g
Pr er
IFS ea
Ac n m
Fa oje ar co c
M ct d un ca
ec rre M Pr t E ff
ha s an e xe er
nic S ag pe cu t
al ar er ti tiv y
En ro t e
gin u
ee h
r

B
Pr ill
M
G i
oje M
ct cC
AU en ch M a
M er ae
al l an r
ar DR ag ty
ke A Co P er
tin VR un ro
gA O se ve
ss TSO l n
ist S za
an
t

Not Pictured: Zachary Biddison, Jeff Brown, Daniel Burich, Alan Etling, Alex Garrett, Andre Hunter, Stephen Kane, Conor Larkin, and William Schneider
Se
To
niom W
r E il
ne so
rg n
yE

BG @ Work
ng
ine
er

17
GET TO KNOW: KRIS OROSHAJ WHICH IS YOUR FAVORITE FOUR-LEGGED CREATURE & WHY?
WHAT THREE PLACES WOULD YOU LIKE TO GO ON VACATION?
Cats, because they are picky about their owners
Iceland, somewhere far east like South Korea or Japan, and Germany

TELL ME ABOUT YOUR FAVORITE MUSIC/SONG/BAND?


HOW WOULD YOU DESCRIBE YOURSELF?
It’s hard to pick but I do favor the classics
Very laid back, to a fault
(rock, R&B, etc.)

NAME YOUR FIVE FAVORITE FOODS.


IF YOU COULD GO ANYWHERE IN THE WORLD,
Pho, Vietnamese spring rolls, an awesome cassata
WHERE WOULD YOU GO?
cake, sushi, and Neapolitan style pizza
Right now, any beach would be nice

WHAT ARE YOUR GOALS IN LIFE?


WHAT WOULD BE THE HARDEST THING
Going to bed every night knowing that I
FOR YOU TO GIVE UP?
have a clear conscience… and paying off all
Hair dye - I can’t go gray just yet!
of my debt

WHAT’S YOUR FAVORITE SPORTS


WHAT DO YOU DO IN YOUR FREE
TEAM?
TIME?
Obviously, the Browns
Try restaurants and new foods, go to
museums, and practicing yoga
WHAT IS YOUR MUSICAL GUILTY
PLEASURE?
WHO IS YOUR FAVORITE ACTOR OR
80’s Pop - it’s what I grew up
ACTRESS?
listening to
So many, but I adore Helen Mirren, Kate
Winslet, Tom Hardy, and Daniel Day-Lewis
TELL US SOMETHING THAT NO ONE
WOULD GUESS.
WHAT WAS THE LAST MOVIE YOU SAW?
I am a very aggressive driver
1922 on Netflix

CLEVELAND POPS CHORUS Victoria DehMalo, along with the Cleveland Pops
Orchestra and Chorus, sang with Italian opera tenor
she still feels very fortunate to perform at places like
Severance Hall and the Palace Theater at Playhouse
Andrea Bocelli on his 2017 worldwide tour at Quicken Square. So far, her favorite performance has been
Loans Arena on December 1st. Originated and to sing with Andrea Bocelli in front of 15,000
directed by William Zurkey, the Cleveland Pops Chorus people. Although, with each performance, she still
debuted back in 2012 at Severance Hall and has gets the surreal feeling that she cannot believe she
since performed in significant choral shows, including is performing on some of the world’s finest stages.
various Broadway performances and with the Information on the choir’s upcoming performances
Cleveland Pops Orchestra. “This chorus is comprised and tickets for the 2018 season can be found at
of a diverse group of individuals from all over the www.clevelandpops.com/concerts.
Cleveland area with one commonality; they all love to
sing and share the joy of singing with others.” (www.
clevelandpops.com/concerts, 2017) Five years ago, “18 years ago, I saw Andrea Bocelli in
Victoria attended a Christmas concert featuring the concert here in Cleveland and never
Cleveland Pops Chorus and auditioned the following dreamt the next time around I would be
summer. Typically, Victoria sings second soprano, but singing on stage with him.”
the only spot available in the choir at the time she
auditioned was for an alto. Victoria didn’t want to - Victoria DehMalo, Executive
miss the chance to be a part of this prestigious choir, Administrative Assistant
so she jumped at the opportunity. Five seasons later,

18 BG @ Play
SHE SAYS: HE SAYS:
1. Who leaves first for work in the morning?

1. “He leaves at some ungodly hour 2. If your marriage had a theme song, what would 1. “Me, Meg is still in bed.”
in the a.m. before I even wake up.” it be?
2. “The Benny Hill theme song.”
2. “You Make Me Smile”, by Uncle 3. What do you think the hardest part of your
3. “Trying to achieve energy savings.”
Cracker (The Bair’s wedding song).” spouse’s department is?
4. “Center of the universe.”
3. “Understanding the time it takes 4. Using four words, how would you describe your
to do things in Mechanical Engi- spouse? 5. “Meg can fall asleep anywhere.”
neering.”
5. What superpower do you consider your spouse to 6. “Timken – Meg will understand.”
4. “Honest, hilarious, big-heart.” have?
7. ” Me…I fed my kids and they
5. “Steve’s ability to make me 6. What is your favorite project you worked on survived.”
happy.” together at BG?
8. “Not tell Meg. I’d say I got fired
6. “Timken – That’s how I got to 7. Who is the better cook? and stay home and relax. “
know Steve. It was our first
8. If you won the lottery, what would you do with the 9. “Vacuuming!”
encounter.”
money?
10. “Her car, it’s a Subaru.”
7. ” Steve because he knows how to.”
9. What is your least favorite household chore?
11. “Being good luck at Indians’
8. “Invest it, gift a lot of it to friends
10. What does your spouse own that you want to get games. “
and family.”
rid of?
12. “Knitting (it’s her hidden talent)!”
9. “Vacuuming!”
11. What is your spouse terrible at?
13. “I would... because I’d cheat.
10. “His old rototiller because I want
12. What is your spouse’s best talent?
to use it as a garden ornament.” 14. “I am…I’m competitive at every-
13. Who would cross the finish line first in a mara- thing.”
11. “Keeping secrets.”
thon?
15. “Meg is, “Lou said if the marriage
12. “Saying exactly what he thinks.”
14. Who is more competitive at work? doesn’t work out, you’re outta
13. “Steve because he has more here Steve” and for Jeff its because
15. Who is Lou Joseph’s and Jeff Zellers’ favorite?
stamina and he’s younger than it’s Meg.”
me.”
14. “Steve is, hands down.”
15. “I am of course.”

Meg and Steve Bair met


after Steve started at BG in
2001. The two married in
2011.
BG @ Play 19
2017 HOLIDAY
PARTY BG HOSTED ITS 30TH ANNUAL HOLIDAY PARTY
FOR EMPLOYEES, RETIREES, AND THEIR
GUESTS AT THE INTERCONTINENTAL HOTEL
CLEVELAND.

20 BG @ Play
BG @ Play 21
FARM LIFE
B.J. SCHRITZ & SONS FAMILY FARM
A FAMILY TRADITION welding, and electrical work. The older boys have
You’d never suspect that skillfully leading BG’s become quite accomplished mechanics just like
mechanical engineers is an experienced grain and their Dad. With the help of his five boys, Bryan
cattle farmer who once raised more than 30-50 plants, harvests, and sells corn, soybeans, and hay
cows at a time. operating about 350 acres of owned and rental
ground, all without having to hire outside farm
hands. In addition to their farm work, they also help
Bryan Schritz has lived in the same house, some of the neighbors with trucking and backhoe
on farmland purchased by his grandfather, for work, and even baled 5,000 bales of hay for them
almost 50 years. Making a living selling cars, his last summer.
grandfather never worked the land himself, but
his dream led to a family tradition of farming for
almost three generations. Although all of their children are a big help, it
seems that Tony is the one who will carry on the
cattle farming tradition. Tony recently purchased
Bryan’s father, Frank, built a home on this land his first two little black calves. Jake is interested
when Bryan was just three years old and it is the in pursuing a career in graphic design and will be
same crowded little house that Bryan lives in today graduating from the University of Akron this year.
with his wife of 26 years, Mandy, and their five A skilled mechanic, Phil is working at a tool and die Pictured above: Mandy and Bryan Schritz
children. His father raised hay, corn, soybeans, apprenticeship and 11-year-old twins Dan and Sam
and sheep and when he was 12, Bryan saved up have a bit more time to figure out what they want
his money to buy his first calf. As he accumulated to do.
cattle that he was raising for beef, and learned to
raise corn, soybeans, and hay to feed the cattle,
Bryan found his passion for working the farm and it Having grown up on a farm herself, Bryan’s
is still where he is at his happiest today. wife Mandy is no stranger to farm life. She was
trained as a teacher at the University of Akron and
occasionally taught over the years. Of course, it
Nearing the end of his college career at Case takes a lot of time to feed and clothe “her army”,
Western Reserve University, Bryan took over the but she still finds time to do crafts, like handmaking
family home and 95-acre farm when he was just over 100 Christmas cards each year. She also does
22 years old. Two years later he married Mandy, some of the photography for the yearly Schritz
a young woman he met at church who lived on a Farm Calendar which is distributed to customers
100-acre farm in the next town over. and friends of the family farm, and is made up
entirely of pictures from their operation.
WORKING THE LAND TOGETHER
The pair have five children, Jake, Phil, Tony, Dan, When the price of grain rose too high, Bryan gave
and Sam, and they all have learned to work the up cattle farming. Now sticking to grain farming, he
land from their Dad. The children have participated still finds his happy place working the land with his
in 4H learning skills like safe tractor operation, boys and riding his tractor.
The Schritz boys standing from left to right: Jake, Sam, Dan, and
22 BG @ Play Tony. Kneeling: Phil with the family dog Annabelle
SERENITY FARM See Rachel’s Animals on
Instagram & YouTube:

@serenityfarmanimals &
@serenityfarmmillis

What do Rachel’s
animals eat?
Yoshi, Dragon, and Big Baby Ramone the box turtle

Turtles eat: Worms, tomatoes,


and dandelions

Goats eat: Mainly pasture, but


they supplement with hay and
chow. They love to eat pumpkins
and literally anything... hair...
shoelaces...

Ducks eat: Mainly chicken


The alpacas, Justice and Hanan, graze along with the goats, Patches O’Houlihan, Totes MaGoats, & Bahamut
feed, anything they can catch, and
DREAMING OF PETS AND PROPERTY Next, four male goats named Thundercloud, Patches
O’Houlihan, Totes MaGoats, and Bahamut came to
meal worms as a special treat
Years ago, Rachel Schindler Beach, who has always
been a lover of animals, wanted to buy a duck to keep live at the farm. Dora, the dog, loves playing with the
as a pet. A native of Euclid, Ohio, she found that city goats and often spends time out in pasture with them Alpacas eat: Alpaca chow and
ordinances wouldn’t allow the duck and she began to eating grass, which is their main diet, and hanging out.
apple slices
dream of a future with a lot of land and the ability to
have whatever kind of animal she desired. Serenity Farm has some indoor animals which
include Ramone the box turtle and various millipedes!
Also from Euclid, Rachel’s now husband, Travis, Rachel describes Ramone as a bald, grumpy old man
always dreamed of having a lot of land – with a pos- with wrinkly skin and a love for worms, tomatoes, and
sible goal of accumulating it to donate to the National dandelions. The millipedes, she says, come in a lot of I LOVE
neat colors, have cute faces, don’t bite, and they have
Parks. apple slices!
a very important job to do – cleaning up the forest
floor!
After some research, Rachel found property which
will allow horses will usually allow any type of animal,
and with Travis 100% on-board, the two set out to Recently, an unexpected Craig’s List find led to two
find land with the acreage and land-use designations alpacas, Justice and Hanan, joining the other animals
they were each looking for. at Serenity Farm. Initially not knowing much about
alpacas, Rachel and Travis found that the housing
and fencing they already used for the goats was
Rachel and Travis ended up buying ten acres of land perfect for alpacas! After the previous owner agreed
in Mantua, Ohio and keeping 1.5 acres as pasture for to drop them off at Serenity Farm, the deal was done
animals… and so Serenity Farm was born! – welcome alpacas! The goats and alpacas get along
especially well. They sleep and snuggle in the shed
ANIMAL ADOPTIONS together and the alpacas have taken on the responsi-
bility of herding the goats away from perceived scary
Their first animal was a rescue dog named Dora and
things.
then came three Peking Ducks named Yoshi, Dragon,
and Big Baby. The first two duck names were chosen
because of Rachel’s fondness for dragon names but Visit the Serenity Farm YouTube and Instagram
because the third baby duck would peep non-stop pages to see these animals in action, and don’t worry
they would call her a “big baby” and it stuck! Although if you can’t handle the millipedes. They have their own
she loves all of the animals, Dora is especially fond separate Instagram page to protect the squeamish.
and protective of the ducks.
JUSTICE
BG @ Play 23

You might also like