Remote Infrastructure Management

Remote Infrastructure Management
Ram Mohan. C
Sr. VP and Head, Infrastructure management and Tech Support
MindTree Ltd
© 2008
© MindTree
2008 MindTree
Consulting
Agenda
What is RIM
Market Size and Opportunity
Delivery Model
© 2008 MindTree Slide 2

WHAT IS RIM?
© 2008 MindTree
What is Infrastructure Management
Monitor and Manage IT Infrastructure which include:

Servers: Systems Administration
Storage: Storage Administration
Data Base: Data Base Administration
Network: Network Administration
Security: Security Management
Email Management – Email Administration
Desktop support
Provide IT Service Desk
Production Support - Operation
Professional Services – Consulting and Implementation
© 2008 MindTree
Infrastructure Management Services
• 24 x 7 Monitor | Maintain | Manage

• Availability & Performance
• Managed Servers & Storage Services
• Managed Networks & Security
Services
• Consulting • Managed Applications & Databases
• Core Infrastructure Services
• Enterprise Service Desk
• Data Center Build-Outs • Desktop support
• IT Help Desk
• Audits / Compliance
• Lifecycle Support Services
• Implementation
• Solutions Managed
• Remediation Services
• DR Drills | Setup
Professional Service
Services Desk
IMS
Consult | Implement | Operate

Day to day monitoring and management of IT

infrastructure from a remote location using
Remote Operation Center
Data and Voice Connectivity
Enterprise Management Tools
Remote Service Desk
© 2008 MindTree
What can be managed remotely
Onsite Remote
Data Center Facilities Management Application monitoring and support
Physical security Server monitoring and management
Bandwidth provisioning Storage monitoring and management
Equipment procurement, setup and Network Monitoring and management
installation System administration
Provisioning storage SANs Database administration
Provisioning of application Network administration
Tape subsystem management Desktop Support
Tape loading and unloading
Firewall and Router monitoring
Diagnostics and Recovery from hardware
failures Firewall/Router software configuration
Replacement of parts Capacity Planning
Performance monitoring and tuning
Low level diagnostics
Performance testing and reporting
Hard restart of servers, storage, backup
Incident, Problem and Change
devices etc. Management
Restore application in case of a hard failure Availability monitoring and reporting
Network component replacements Backup scheduling and monitoring
Hardware upgrades Recovery from backup failures
Full Operating System install Disaster Recovery planning and
recommendation
Over 80% of Data Center activities can be done remotely
© 2008 MindTree
RIM Market
Market Size and Opportunity
© 2008 MindTree
Industry Viewpoint - IMS
4 models of Infrastructure outsourcing
© 2008 MindTree
Industry Viewpoint – IMS contd..
Infrastructure Outsourcing Market Growth
**Source: Everest Research Institute Analysis
© 2008 MindTree
Remote (offshore) IMS Market Growth
**Source: Everest Research Institute analysis
© 2008 MindTree
Comparison of IMS vis-à-vis application development and BPO

industry
© 2008 MindTree
The IMS maturity curve – global scenario
Total infrastructure outsourcing is at the far-end of maturity; the growing trend is

towards ‘asset light’ outsourcing and ‘multi-sourcing’
Offshore IMS is the emerging area
© 2008 MindTree
How is RIM delivered?
Delivery Model
© 2008 MindTree
Remote Operation Center
© 2008 MindTree
Data Connectivity
TSE desktops
© 2008 MindTree
Voice Infrastructure
Partner Carrier Carrier ROC
Switch Carrier
Switch
at Switch at
At Offshore
Carrier Onsite
PSTN
© 2008 MindTree
Security Controls

Processes

Tools
Web Service
Network Server Database Security
Desk
# - Logos used are trademarks of the respective tool vendors

People
Certifications / Trainings
Skills:
• Project Management
• Systems Administrators
• Storage Administrators
• ITIL v2 & v3
• Network Administrators
• PMP
• Systems and Storage
• Data Base Administrators
• Security Administrators
• EMC Proven Professional
• Service Desk Engineers

• MCSE/MCPs
• SCSE/SCSA
• RHCE
• HP UX and OV
• VCP
• Network and Security
• CCNA / CCNP
• CISA / ISO 27001:2005 LA
• Application and Database
• Jboss | WebLogic
• SharePoint
• OCP
What should academia know
The demand for skills in the IMS is on the rise

The need for IMS is around 200,000 people in the next 5 years
The growth areas are
Unix and Linux Administrators
DBA (Oracle and SQL)
Network Administrators
Microsoft Engineers
Service Desk Engineers
Application administrators
Weblogic, Websphere, SAP basis, Vignette
© 2008 MindTree
Questions ?
©©2008
2008 MindTree
© MindTree
2008 Limited
MindTree
Consulting

Remote Infrastructure Management

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Remote Infrastructure Management

© 2008 MindTree Slide 2

Monitor and Manage IT Infrastructure which include:

• 24 x 7 Monitor | Maintain | Manage

Consult | Implement | Operate

© 2008 MindTree Slide 5

Day to day monitoring and management of IT

Market Size and Opportunity

4 models of Infrastructure outsourcing

Infrastructure Outsourcing Market Growth

**Source: Everest Research Institute Analysis

Remote (offshore) IMS Market Growth

**Source: Everest Research Institute analysis

Comparison of IMS vis-à-vis application development and BPO

Total infrastructure outsourcing is at the far-end of maturity; the growing trend is

Partner Carrier Carrier ROC

© 2008 MindTree Slide 18

© 2008 MindTree Slide 19

# - Logos used are trademarks of the respective tool vendors

© 2008 MindTree Slide 20

• Service Desk Engineers

The demand for skills in the IMS is on the rise

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