Retail

Graham Tobin – The NAV People

Carsten Wulff – LS Retail
Matthias Matthiason – LS Retail
• LS Retail Introduction
• LS Nav 2017 Timeline
• Insight
• Recommendation Engine
• WebPOS
• LS Pay
• LS Mobile POS
• LS Mobile Loyalty
LS Retail overview
Headquartered in Reykjavik,
Iceland
Run as a separate entity since
2007, although origins can be
traced back to 1986
Since 2015, owned by
Anchorage Capital Group
Employs over 220 people
worldwide
60 in R&D, 25 in sales and
marketing and 96 in consulting
Highly qualified and motivated
workforce with over 90%
educated to at least degree
level Subsidiaries in the USA, Dubai, Singapore and Malaysia and
local representation in Mexico, Canada, Denmark,
Germany, Austria, Slovenia, India and Australia

Employee Locations Headquarters Subsidiaries

Track record of growth
 Europe

Americas

4,000 customers APAC

with more than MEA & India
62,000 stores in
more than 120
countries

Global customer base

6

Over 260 certified

partners in 75 countries
with unified partner
agreements

Scalable Go-To-Market model via global partner network

 Leading ISV
2016 Microsoft Dynamics 2015 Microsoft Dynamics
ISV of the Year ISV of the Year
United Kingdom Global

LS Retail has always aimed at being one of the top independent software vendors
for Microsoft Dynamics. Below is what we have accomplished so far:

Microsoft Global Outstanding ISV of the Year Microsoft Inner Circle

2015 2016, 2015, 2014, 2013, 2012, 2011, 2009, 2008
Microsoft ISV of the Year for the United States Microsoft President’s Club
2015 2014, 2013, 2012, 2011, 2009, 2008
Microsoft ISV of the Year for Western Europe Microsoft Gold Certified Partner
2015, 2013, 2009 2016, 2015, 2014, 2013, 2012, 2011, 2010, 2009, 2008
Microsoft ISV of the Year for Eastern & Central Europe
2014
Changing retail landscape | megatrends

Of phones will e-commerce Of workforce

be smart by end sales already via will be
millennials by
of 2017 Mobile 2025 (33% now)

Mobile economy Mobile Prepared to pay

via apps not Commerce will more for a
web by end of grow from now better
2016 to end of 2017 experience

Mobile e-commerce Social

Nexus of forces that are re-shaping our
business
Social
LS Retail is fast growing and in a constant transformation

Consumerization Mobile Big Mobile

of retail apps data

Mobile Social Analytics

loyalty awareness
Cloud
Personal Omni services Big Data
marketing channel
SaaS

Cloud
R&D investment forecast for the next 5 years (2016-2020) is over
50M €
 LS Nav | Retail
Customer
Headquarters Stores service
Microsoft Retail Retail Anytime,
Dynamics NAV management stores and devices anywhere
Financials Store/POS Easy-to-use eCommerce
& budgeting configuration POS/mobile POS & mCommerce

Inventory & warehouse Price, offer, coupon End-of-day Mobile loyalty

management management cash management on various devices

Sales & Replenishment Stock Personalized offers

marketing management and notifications
Loyalty
Reporting & management Ordering Map of locations
analytics & transfers with directions
Social
Human resource media Staff interactions with
management cross-/upselling
 LS Nav 2017

Business Sales New Generation

Insight Assistance POS
LS Insight LS Recommend WebPOS
• Cloud Service • suggest relevant products • Preview
• Subscription to the customer (not for implementation)
• Continuous Delivery • Machine Learning • Web Client and NAV
• Power BI • Supported at Universal App
• Modules • Stationary POS • IOs / Android / Windows
• Sales • e-Commerce (NOP) • Hardware independent
• Sales History / Cold Items
• Upsell / Black list
Business
Insight

LS Insight
• Cloud Service
• Subscription
• Continuous Delivery
• Power BI
• Modules
• Sales
On Premise In the Cloud

• LS BI • Power BI + Excel
• TARGIT • Subscription
• Purchase License • Continuous Delivery

LS BI LS Insight
 Other data sources
(internal & external)

Data Warehouse Weather

Data Models for Out of the box Data
for ERP datasets ERP business dashboards
domains & analytical
Census
templates
Data
Sales
CRM
Supply Chain

Finance Advanced Analytics

 Hosted on Microsoft Azure / PowerBI.com

 Serviced by LS Retail
LS Insight architecture
LS Nav DB ETL Data Warehouse Data Models Frontend
(OLTP) (semantic layer)

Star schema

Data Models Power BI

for each business domain
service
Import Publish (powerbi.com)
Scheduled
refresh
Built in Power BI Services (import)
Azure Data Desktop by LS Retail Power BI
Factory
Content Packs Service (.com)
Azure SQL (Dataset + Dashboards
+ Reports) in browser + mobile
Database by LS Retail
(1/customer)
“Analyze
Scheduled import
CLOUD in Excel”
(min: 1/day)

Clients
ON-PREM

SQL
Server Power BI
Desktop
LS Insight
LS Insight
LS Insight
Sales
Assistance

LS Recommend
• suggest relevant products to
the customer
• Machine Learning
• Supported at
• Stationary POS
• e-Commerce (NOP)
• Sales History / Cold Items
• Upsell / Black list
Recommendation

• Machine Learning
• In the Cloud
• Pay as You Go
• Continuous Delivery

LS Recommend
LS Recommend

Recommendation displayed on the

POS
• By request by pressing a button
• On total
• Printed on Slip
LS Recommend
Recommendation
• Item to Basket : recommends items based
on items in a shopping basket
With Members or Customers
• Item to Member/Customer : recommends
items based on a member’s/customer’s
sales history
• Item to Basket with Member/Customer :
recommends items based on items in a
shopping basket, and on a
member’s/customer’s sales
LS Recommend

Model in Azure consists of

• Catalog : item data loaded to the cloud
• Usage : transaction history loaded to
the cloud
• Build : training of data to find
associations between items to give
recommendation
LS Recommend

Cold Items
• Items that have no sales history
• Features are used to recommend
cold items
• The recommendation engine
helps with selecting relevant Jacket in a new colour
Base recommendation
features on similar jacket with
Features can be product groups, sales history

item categories and brands

LS Recommend

Business Rules
• Up sale : forces items to appear in the
recommendation results
• Block List : blocks items from recommendation
• White List : only make recommendations from a list of
items
New Generation
POS

WebPOS
• Preview
(not for implementation)
• Web Client and NAV Universal App
• IOs / Android / Windows
• Hardware independent
POS in LS Nav
POS in LS Nav
POS in LS Nav
POS in LS Nav
 Web POS
NAV Web/Tablet/Phone Client
LS Pay
• LS Retail will develop and deliver payment/EFT
solutions to partner channel
• Complexity
• Payment Service Provider PSP (PayEX, VeriFone, Worldpay…..)
• Platform
• Stationary POS
• Mobile POS
• Mobile Loyalty
• eCommerce
• Device
• Ingenico IPP350
• Ingenico ISMP ……
• Country's/Regions
LS Pay – PayEx
Solution: LS Nav
Version: From LS Nav version 8.0
and onwards
Payment terminal: Ingenico IPP350
Payment Service Provider (PSP): PayEx
Certification agent: Nets
Certification scope: NO, SE, DK & FI
Valid from: Immediately
 LS Pay
Available for PayEx

Ingenico ISMP  Mobile POS

Ingenico IPP350  Stationary POS

NO, SE, DK & FI

 The touch points in LS Retail

Mobile Loyalty E-Commerce Mobile POS POS

LS Nav
LS Omni - eCommerce
Magento

nopCommerce

Magento
Enterprise
Edition

Magento
Community
Edition

Alexa Top 1M – March 2016

LS Omni
Mobile POS
Improving the shopping Compliment the
experience stationary POS

More efficient selling

Reclaim the store layout

Influencing the Eliminating the gap

decision process
Accept Payment
Bluetooth
Accept Payment
Cradles

Ingenico iSMP
Mobile Loyalty

Customer Loyalty Social Media

Personalization
Around the
Clock Shopping

Analytics
Customer Service
YouTube – The NAV People & LS Retail

E-mail - ask@thenavpeople.co.uk

Knowledge Centre -
http://thenavpeople.com/the-knowledge-centre

www.LSRetail.com
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Thank you! session!