LESSON PLAN-TIME MANAGEMENT

L(2) 2 hrs
Introduction, characteristic of time, Pareto principle-10 min

Myths in time management, efficiency – 30 min

Overworked executive, omnipotence

Work progress, customer satisfaction, Time saving - 20 min

Time shortage

Time, the critical resource - 10 min

Time wasting factors

External, managerial, Personal - 10 min

Wasted time, Classification of work activities - 20 min

Creative work

Better utilization of time guidelines - 10 min

Scheduling of time, Preplanning, Conclusion - 10 min

 LESSON PLAN-TRANSACTIONAL ANALYSIS- 2 hours
L(3) 2hrs
Introduction, meaning of transactional analysis, -10 min
Different ego states

Definition of ego states, critical and -20 min

Nurturing personalities

Nature of information
Critical and nurturing parents
Adult ego, parent ego and child ego -20 min

Thought, Taught and felt concept -10 min

Identification of ego state, Nature of ego state

Human feelings and stimulus -15 min

The four psychological positions, depression,

emotional starvation, delinquents -15 min

Analytical study, Typical cases -20 min

Conclusion -10 min

 Lesson Plan for Effective Communication
L(4) 2hrs

1.0. Introduction to Effective Communication stressing the importance of

Communication in an organizational setup. 10 min

1.1. What is Communication? Explain the basic elements involved, the

communication process involved at sender’s end & receiver’s end
and how each stage can be planned for communicating effectively
at various occasions. 20min

1.2. Objectives of communication. 20min

1.3. Media of communication, describing the merits & limitations of each

media. 10 min

1.4. Principles of Communication. 20min

1.5. Types of Communication. 20min

1.6. Barriers to Communication 10min

1.7. Aim of good communication and the skill to make communication

effective. 10min
 LESSON PLAN-POSITIVE THINKING
L(5) 2hrs

Good thought, Strength and limitations.

State of mind, What is attitude,conscious
Effort and positive attitude. Benefits of
positive attitude to you and to your organization -30 min

Maintaining positive attitude,Ten strategies,

Expect bumps track changes,Stock pilefun
distraction. Shape your perspective
Create a new self etc -20 min

Proper attitude,creative thinking, developing

enthusiasm.Effective speaking fear of failure -20 min

Development of positive habit, positive attitude

Affirmation techniques -20min

Exercises, worksheet evaluation -30min

 LESSON PLAN-BEHAVIOUR AND ATTITUDINAL TRAINING

L(6) 4hrs
Introduction, our strengths and weakness
Need for organizational change
Historical background, Telecom revolution
Privatisation and competition
Why change should be brought about in
Behaviour and attitude -1 hr

Definition of behaviour, attitude, values

Individuality and differences in behaviour
Similarity and predictability of behaviour,
Change of behaviour and attitude
The need of the hour -1hr

Courtesy, definition , how courtesy begets courtesy -20 min

Courtesy towards superiors,peers, subordinates

How courtesy motivates -20 min

General courtesy in office

Good organizational courtesies and manners -20 min

Dress ethics and table manners,exercises,worksheet - 1 hr

 LESSON PLAN-TEAM BUILDING

L(7) 2hrs
Objective: At the end of the session, the trainee should be able to state the
characteristics of a good team, distinguish the various types of teams and list the
guidelines to build a good team.

Establish the need by telling a story 10 min

Team Basics
- What is a team?
- Goals of a team 20 min

Features of a Good Team 20 min

Different types of teams 30 min

How to build a good team 20 min

Group exercise 15 min

Conclusion 5 min
 LESSON PLAN-MOTIVATION
L(8) 2hrs

Objective: To explain the concept of motivation, the different theories of

motivation, the types of motivation and state how to use motivation as a
managerial tool.

Establish the need for motivation by relating a story or anecdote -10min

What is motivation? -10min

Define motivation -10min

Theories of motivation -30min

Types of Motivation -20min

Requisites of Motivation -10min

Motivating different people in different ways -10min

Difference between MOTIVATION, SATISFACTION, INSPIRATION and

MANIPULATION -10min

Qualities of a Motivating manager -05min

Conclusion -05min
 LESSON PLAN-LEADERSHIP

L(9) 2hrs
Objective: To explain the nature of leadership, the different types of
leadership, the different models of leadership, the qualities of a good supervisor.

Establish the need for motivation by relating a story or anecdote -10min

What is leadership -10min

Nature of Leadership -10min
Leadership behaviour -10min
Situational influences on leadership -10min
Leaders as followers -10min
Path goal model of leadership -10min
Leadership styles -10min
Forces that influence leadership styles -10min
Positive and negative approaches -10min
Use of consideration and structure -10min
Conclusion -10min
 LESSON PLAN-CONFLICT MANAGEMENT
L(10) 2hrs
Objective:-By the end of the session, the trainee will be able to explain what is
conflict, identify the sources of conflict, and explain how to deal a conflict.
Establish the need for conflict management by narrating an incident -10min
What is conflict -10min
What should beManagement’s goal when conflict arises -20min
Identifying the real source of conflict -10min
Redirecting tensions and hostilities -10min
Integration of Ideas -10min
The importance of achieving unity -10min
Conflicts due to individuals and perceptions -10min
Influence of Organisational characteristics on conflict -10min
Dealing with conflict -10min
Conclusion -10min
 STRESS MANAGEMENT

L (11) 2 Hours

 To explain what is stress and the programs for stress

management.

 To explain the 5 principles to convince the subconscious

mind.

 To describe the physical and mental symptoms due to

excessive stress.

 To explain how positive attitude helps to overcome stress.

 Meditation Yoga and Fitness

L (12) Meditation :2 Hours

 To explain what is meditation and different meditation techniques.

 To explain ABC’s & different types of Meditation.

 To describe the steps to achieve meditation

 To explain the benefits of meditation.

L (13) Yoga & Fitness : 4 Hours

 To explain the benefits of yoga

 To practice yoga under the guidance of a well trained trainer.

 FIRST AID

Lesson 14 (2 Hrs)

 To explain what is First Aid & the essential qualities of a First Aider.

 To explain what First Aid will be given in cases of emergencies like:

a) Order of treatment priority b) Obstructed airway

c) Heart Attack
f) Burns g) Eye/Nose injuries
i) Fractures, Sprains & Strains
k) Diabetic emergencies l) Stroke
emergencies
o)Legal & Ethical consideration.
d) Bleeding e) Stroke
h) Animal & Insect bites
j) Poisoning
m)Seizures n)Heat & Cold

To list out the contents for a First Aid Kit.

 ETIQUETTES

L(15)
Importance of good manners in a civil society
Table manners
Dinner meeting,tips for behaviour
Formal dinners, tips on conversation
Email ethics
Cellphone ethics