A Study on DEALERS’ SATISFACTION with ROOTS INDUSTRIES,

Coimbatore.
Questionnaire1.

Name :2.

Address :3.

Experience in dealership:
1-3 years 4-7 years
8-10 years above 10 years4.

How long you are dealing with ROOTS auto products?

1-3 years 4-7 years
8-10 years above 10 years5.

What do you feel about Quality of ROOTS auto products?

Very Good Good
Satisfactory Poor6.

Which factor enables you to be the dealer of ROOTS auto

products?Promotional QualitySchemeCompany Policy Margin7.

What do you feel about credit period given by

ROOTS?Very Good GoodSatisfactory Poor8.

What do you think about Promotion Activities given by

ROOTS?Very Good GoodSatisfactory Poor9.

What do you feel about the Price of ROOTS auto

products?Very High HighAverage Low10.

What type of promotional activity do you prefer with

ROOTS products?Discount GiftPrize Offers

11.

Whether the expected quantity of ROOTS auto products is supplied to you

in time?Yes No12.
Are you dealing with other companies?Yes
NoIf Yes, specify ___________________________________________13.

Do you have proper accessibility of ROOTS auto products?Yes

NoIf No, specify ___________________________________________14.

What do you feel about the employees dealing with you in

ROOTS?Highly Satisfied SatisfiedAverage Dissatisfied15.

What are the factors that you expect from

ROOTS?Promotional Sales follow-upSchemeService Credit Facility16.

Do you have any complaints about ROOTS auto products?Yes NoIf Yes,
specify the reason, ___________________________________________17.

Do you recommend your customers about ROOTS products?Yes NoIf No, specify
the reason, ___________________________________________18.

Do you have any suggestions to improve the quality of ROOTS

auto products?Yes
NoIf Yes, specify, ___________________________________________19.

What do you feel about after sales service given by

ROOTS?Highly Satisfied SatisfiedModerate Dissatisfied

A Study on

DEALERS’ SATISFACTION

with ROOTS INDUSTRIES, Coimbatore.

Questionnaire1.

Name :2.

Address :3.

Experience in dealership:1-3 years 4-7 years8-10 years above 10 years4.

How long you are dealing with ROOTS auto products?1-3 years 4-
7 years8-10 years above 10 years5.
What do you feel about Quality of ROOTS auto
products?Very Good GoodSatisfactory Poor6.

Which factor enables you to be the dealer of ROOTS auto

products?Promotional QualitySchemeCompany Policy Margin7.

What do you feel about credit period given by

ROOTS?Very Good GoodSatisfactory Poor8.

What do you think about Promotion Activities given by

ROOTS?Very Good GoodSatisfactory Poor9.

What do you feel about the Price of ROOTS auto

products?Very High HighAverage Low10.

What type of promotional activity do you prefer with

ROOTS products?Discount GiftPrize Offers

11.

Whether the expected quantity of ROOTS auto products is supplied to you

in time?Yes No12.

Are you dealing with other companies?Yes

NoIf Yes, specify ___________________________________________13
.

Do you have proper accessibility of ROOTS auto products?Yes

NoIf No, specify ___________________________________________14.
What do you feel about the employees dealing with you in
ROOTS?Highly Satisfied SatisfiedAverage Dissatisfied15.

What are the factors that you expect from

ROOTS?Promotional Sales follow-upSchemeService Credit Facility16.

Do you have any complaints about ROOTS auto products?Yes NoIf Yes,
specify the
reason, ___________________________________________17.

Do you recommend your customers about ROOTS products?Yes NoIf No,

specify
the reason, ___________________________________________18.

Do you have any suggestions to improve the quality of ROOTS

auto products?Yes
NoIf Yes, specify, ___________________________________________1
9.

What do you feel about after sales service given by

ROOTS?Highly Satisfied SatisfiedModerate Dissatisfied