Employee Satisfaction Survey Report

Purpose:

 To find out the overall level of Employee Satisfaction at TAML-

Mumbai (Head Office + Branches)
 To identify the parameters to increase/boost the level the
satisfaction
 To identify the various factors that motivate the employees
 To identify the areas wherein improvements will be required
 To welcome any suggestions

Years of Comparisons:

 Calendar Year 2005 and 2006

Methodology:

 Questionnaire

Sample Size:

 Overall 48 employees (Cross Level and Cross Functions)

Eligible Participants for the survey:

 Employees joined on or before January 1, 2006

Survey Parameters:

1- Not at all 2- To Some Extent 3- To a large extent 4- Almost Fully

Survey Conducted on: July 3, 2006

Survey Administered by: HRD, Head Office

 Suggestions Received from employees:

Parameters Comments Received from employees

Your Job • To give more responsibilities and build faith & confidence of

emps from time to time

• Clarity in the Job Description and KRA is required.

• Proper resources to be made available to perform better at work

• Job rotation should be encouraged to avoid monotony.

Your Work Place Relation • Employees need regular motivation appreciation & recognition

from the Superiors.

• Superiors should provide support when the subordinates need it

• More transparency is required to strengthen superior and

Subordinate relations.

• Seniors should be not be Task Masters but Team Leaders and

Mentors for the juniors

Future Orientation • Management and HR must identify emps with Managerial

capabilities and groom them.

• Must give clear picture to every emp on his/her career graph

Compensation • There should be Quarterly bonus for all dept.

• Some recreational benefits or rewards should be given for late

sittings (monetary or non monetary should be provided )

• Compensation should be according to the industrial standards.

People Policies • Identifying and Recognizing deserving employees in the org.,

• Promotions should be based on Performance and not on seniority

• Awareness on privileges provided by the company, Rules and

regulation etc should be made available to the emps.

Training & Development • More Trainings should be provided on Soft Skill & Job Related

subjects by identifying the Training needs and People who will

 benefit from such training.

• Training should be provided to all emps on TBEM

Performance Appraisal • Performance Appraisal system should encourage one to one

discussions

• More information on Appraisal System should be given to

employees to tell them what is expected of them.

• There should necessarily be written JD’s & KRA to be given to

employees.

• Cut off for appraisal to be increased from 30th Sept to give chance

to exemplary employees who have performed very well by

rewarding even if they are not in the Appraisal purview

Value System Should be more clear , Profit oriented and less people oriented.

Other Suggestions • Hygiene factors like Large Pantry, snacks facilities during late

sittings , Pickup from the near by stations, Home loans for

employees, Better Infrastructure at Branches should be provided

• To have some recreational activities like gatherings, movies,

Events like picnics etc .

• Microwave oven should be provided at HO to heat foodstuff from

hygiene point of view esp in rainy season

 GRAPHICAL REPRESENTATIONS OF RATING ON EACH PARAMETER

CATEGORY: 1  YOUR JOB

Q1a. Are you satisfied with your Job?

Response:
40
36
No. Of Responses

32 28
28 24
24
20
14
16 11
12 7 6
8
4 0 0
0
2005 1 2006

2005 Sum of Not at all 2005 Sum of To Some Extent 2005 Sum of To a large extent 2005 Sum of Almost Fully

Q1b. Does your job give you a feeling of personal accomplishment?

Response:

40
36
32
No. Of Responses

27
28
24
18 18
20
16 13
10 10
12
8
4 0 0
0
2005 1 2006

2005 Sum of Not at all 2005 Sum of To Som e Extent 2005 Sum of To a large extent 2005 Sum of Alm os t Fully

Q1c. Do you feel empowered to influence the quality of your work?

40
36
32 28
26
No. Of Responses

28
24
20
16 12
10 10
12 7
8
2
4 0
0
2 00 5 1 20 06

2 005 Sum o f N ot at a ll 20 05 Sum o f To So m e Exten 2t 00 5 Su m o f To a la rge exte nt2 005 Sum o f Alm os t Fully
CATEGORY: 2  YOUR WORKPLACE RELATIONS

Q2a. Are you satisfied with your immediate superior?

40
36
32
No. Of Responses

25 26
28
24
20 16 17
16
12
6 5
8
4 0 1
0
2005 1 2006

2005 Sum of Not at all 2005 Sum of To Some Extent 2005 Sum of To a large extent 2005 Sum of Almost Fully

Q2b. Are you satisfied with the team spirit in your work environment?

40
36
32
No. Of Responses

28 24
22
24 19 20
20
16
12
6 5
8
4 0 0
0
2005 1 2006

2005 Sum of Not at all 2005 Sum of To Som e Extent 2005 Sum of To a large extent 2005 Sum of Alm os t Fully

Q2c. How satisfied are you with the informal praise and appreciation you receive
from your superior?

40
36
32
No. Of Responses

28 24 24
24
20
16 11 12
10 10
12
8
4 1 1
0
2005 1 2006

2005 Sum of Not at all 2005 Sum of To Som e Extent 2005 Sum of To a large extent 2005 Sum of Alm os t Fully
CATEGORY: 3  FUTURE ORIENTATION

Q3a. Are you proud of working for TAML?

40
36
30
No. Of Responses

32 28
28
24
18
20 15
16
12
8
2 2
4 0 0
0
2005 1 2006

2005 Sum of Not at all 2005 Sum of To Some Extent 2005 Sum of To a large extent 2005 Sum of Almost Fully

Q3b. Are you optimistic about the company's future?

40
36
32
No. Of Responses

26 26
28
24 20 20
20
16
12
8
1 2
4 0 0
0
2005 1 2006

2005 Sum of Not at all 2005 Sum of To Som e Extent 2005 Sum of To a large extent 2005 Sum of Alm os t Fully

Q3c. Are you optimistic about your career in the company?

40
36
32
No. Of Responses

28 23
24 21
19 18
20
16
12 7
6
8
4 0 0
0
2005 1 2006

2005 Sum of N ot at all 2005 Sum of To Som e Extent 2005 Sum of To a large extent 2005 Sum of Alm os t Fully
CATEGORY: 4  COMPENSATION

Q4a. Do you feel that your salary matches your responsibilities?

32 27
26
28
No. Of Responses

24
20 15
16 11
12
8 4 5
2 3 `
4
0
2005 1 2006

2005 Sum of Not at all 2005 Sum of To Some Ex tent2005 Sum of To a large ex tent2005 Sum of A lmos t Fully

Q4b. Do you feel your salary is comparable with similar jobs / Qualification /
Experience in the industry?

32
No. Of Responses

28 24
24 20
20 17 16
16
12 7 7
8
4 1 ` 1
0
2005 1 2006

2005 Sum of Not at all 2005 Sum of To Some Extent 2005 Sum of To a large extent 2005 Sum of Almost Fully
CATEGORY: 5  PEOPLE POLICIES

Q5a. Do you feel that the company cares about its people?

30
32 28
28
No. Of Responses

24
20
16
12 8 8 8 9
8
4
3 ` 1
0
2005 1 2006

2005 Sum of Not at all 2005 Sum of To Some Extent 2005 Sum of To a large extent 2005 Sum of Almost Fully

Q5b. Do you feel that people get ahead primarily on merits of their work?

32
No. Of Responses

28 24 24
24
20
14
16 12
12 8 9
8
4
2 ` 1
0
2005 1 2006

2005 Sum of Not at all 2005 Sum of To Some Extent 2005 Sum of To a large extent 2005 Sum of Almost Fully

Q5c. Do you feel that the contributions of people are appropriately recognised?

32
26
28
No. Of Responses

23
24
20
14
16 12
12 7 8
8
4 1 ` 0
0
2005 1 2006

2005 Sum of Not at all 2005 Sum of To Some Extent 2005 Sum of To a large extent 2005 Sum of Almost Fully
CATEGORY: 6  PARTICIPATION

Q6a. Do you feel you are well informed about what's going on in the Company?

40 37
34
36
32
No. Of Responses

28
24
20
14
16
12 9
8
2 ` 2
4 0 0
0
2005 1 2006

2005 Sum of Not at all 2005 Sum of To Some Extent 2005 Sum of To a large extent 2005 Sum of Almost Fully

Q6b. Do you feel your views and participation are valued in the company?

40
36 33
32 28
28
No. Of Responses

24
20
16
10
12 7 6
8 3
2 2
4
0
2 0 05 1 2006

2 005 Sum o f N o t at all2005 Sum of To So m e Exte nt

20 05 Sum o f To a la rg e e xten2t00 5 Su m of Alm os t Fu lly
CATEGORY: 7 TRAINING AND DEVELOPMENT

Q7a. Are you encouraged for learning and development?

40
36
32
No. Of Responses

28
28 25
24
20
16 11
10
12 8
6
8 3 2
4
0
2005 1 2006

2005 Sum of Not at all 2005 Sum of To Some Extent 2005 Sum of To a large extent 2005 Sum of Almost Fully

Q7b. Do you find the Training and Development activities in the company
adequate?

40
36
32
No. Of Responses

28 23
24 20
18 17
20
16
12
6
8 4
1 2
4
0
2005 1 2006

2005 Sum of Not at all 2005 Sum of To Som e Extent 2005 Sum of To a large extent 2005 Sum of Alm os t Fully

Q7c. Are you able to apply to your job what you learn at training?

40
36
32 28
No. Of Responses

28 24
24
20
16
10 10
12 7
8 4 3 4
4
0
2005 1 2006

2005 Sum of Not at all 2005 Sum of To Som e Extent2005 Sum of To a large extent2005 Sum of Alm os t Fully
CATEGORY: 8 PERFORMANCE APPRAISALS

Q8a. Are you aware of the existing performance appraisal system in the company?
40
36
No. Of Responses

32
26
28
24 21
20
16 11
12 8 9
6
8 3 4
4
0
2005 1 2006

2005 Sum of Not at all 2005 Sum of To Some Extent 2005 Sum of To a large extent 2005 Sum of Almost Fully

Q8b. Are you satisfied with the existing performance appraisal system practiced by
the company?

40
36
No. Of Responses

32 27
28 25
24
20
16 11 10 10
12 8
5 6
8
4
0
2005 1 2006

2005 Sum of Not at all 2005 Sum of To Some Extent 2005 Sum of To a large extent 2005 Sum of Almost Fully

Q8c. Are you aware of your Job Description and KRAs?

40
36
32
No. Of Responses

28
24 19
20 15 15 16
16
12 9
6
8
4 0 0
0
2005 1 2006

2005 Sum of Not at all 2005 Sum of To Some Extent 2005 Sum of To a large extent 2005 Sum of Almost Fully
Q8d. Does your superior gives you a chance to express your views on your KRAs?

40
36
No. Of Responses

32 27
28 25
24
20
13 14
16
12
8 3 3
2 1
4
0
2005 1 2006

2005 Sum of Not at all 2005 Sum of To Some Extent 2005 Sum of To a large extent 2005 Sum of Almost Fully

Q8e. Is your performance fully evaluated on your KRAs?

40
36
No. Of Responses

32 27
28 25
24
20
16
10
12 7
8 4 5
3 2
4
0
2005 1 2006

2005 Sum of Not at all 2005 Sum of To Some Extent 2005 Sum of To a large extent 2005 Sum of Almost Fully
CATEGORY: 9 VALUE SYSTEM

Q9a. Openness

40
36 32 33
No. Of Responses

32
28
24
20
16
12 9 9
8 4 4
2 1
4
0
2005 1 2006

2005 Sum of Not at all 2005 Sum of To Some Extent 2005 Sum of To a large extent 2005 Sum of Almost Fully

Q9b. Trust

40
36
32
No. Of Responses

28 25
23
24
20 17 17
16
12
6 6
8
4 0 0
0
2005 1 2006

2005 Sum of Not at all 2005 Sum of To Some Extent 2005 Sum of To a large extent 2005 Sum of Almos t Fully

Q9c. Recognition for Merit

40
36
32
No. Of Responses

26
28 23
24
20
16 11 10 10
12 7
8
4 1 1
0
2005 1 2006

2005 Sum of Not at all 2005 Sum of To Som e Extent 2005 Sum of To a large extent 2005 Sum of Alm os t Fully
Q9d. Innovation and creativity

40
36
32 29
No. Of Responses

26
28
24
20
16
12 8 9 9
8 5
3 3
4
0
2005 1 2006

2005 Sum of Not at all 2005 Sum of To Some Extent 2005 Sum of To a large extent 2005 Sum of Almost Fully

Q9e. Keeness to excel

40
36
No. Of Responses

32 28
26
28
24
20
14
16 12
12 7
8 4
2 2
4
0
2005 1 2006

2005 Sum of Not at all 2005 Sum of To Some Extent 2005 Sum of To a large extent 2005 Sum of Almost Fully

Q9f. Concern for people

No. Of Responses

40
36
32
28 25
23
24
20
16 12 11
12 9 10
8
4 2 1
0
2005 2006
1
2005 Sum of Not at all 2005 Sum of To Some Extent 2005 Sum of To a large extent 2005 Sum of Almost Fully
CATEGORY: 10  OVERALL SATISFACTION LEVEL FOR 2006

40
No. Of Responses
36
32 28
28
24
20
18
16
12
8
4 0 1
0

1
Year 2006

Sum of Not at all Sum to a some extent Sum of to a large extent Sum of Almost Fully