A Pattern-Based Approach for Multi-Class Sentiment Analysis

in Twitter

Sentiment analysis and opinion mining in social networks present nowadays a hot

topic of research. However, most of the state of the art works and researches on the

automatic sentiment analysis and opinion mining of texts collected from social

networks and microblogging websites are oriented toward the binary classification

(i.e., classification into ‘‘positive’’ and ‘‘negative’’) or the ternary classification (i.e.,

classification into ‘‘positive,’’ ‘‘negative,’’ and ‘‘neutral’’) of texts. In this paper, we

propose a novel approach that, in addition to the aforementioned tasks of binary and

ternary classifications, goes deeper in the classification of texts collected from Twitter

and classifies these texts into multiple sentiment classes. While in this paper, we limit

our scope to seven different sentiment classes, the proposed approach is scalable and

can be run to classify texts into more classes. We first introduce SENTA, our tool built

to help users select out of a wide variety of features the ones that fit the most for their

application, to run the classification, through an easy-to-use graphical user interface.

We then use SENTA to run our own experiments of multiclass classification. Our

experiments show that the proposed approach can reach up to 60.2% accuracy on the

multi-class classification. Nevertheless, the approach proves to be very accurate in

binary classification and ternary classification: in the former case, we reach an

accuracy of 81.3% for the same data set used after removing neutral tweets, and in the

latter case, we reached an accuracy of classification equal to 70.1%.

 ARCHITECTURE DIAGRAM

TWEET INPUT

NO
TERMINATE

SUCCESS

PREPROCESS TERMINATE

MEANING

CLASSIFY
SENTIMENT

WEIGHT
EXTRACT

RANKING
TERMINATE

POSITIVE NEUTRAL NEGATIVE