SERVICE

LETTER

Wärtsilä low-speed engines RT-142

Services 2-stroke Issue 1, 23.12.2012

Phoenix Contact power supply For immediate attention

units Concerned products and components

Wärtsilä RTA and RT-flex engines with
Pulse Lubricating System (PLS) and
Information to all Owners and Operators of Retrofit Pulse Lubricating System (RPLS)
Wärtsilä RTA and RT-flex engines including electric cabinets E40 and E44.

Current situation
Phoenix Contact has delivered power
supply units for the pulse lubricating
systems which might lead to power
failures.

Preventive action
Check the Phoenix Contact power supply
units according to the instructions given in
this Service Letter. If suspected or
damaged power supply units are detected,
follow the replacement procedure as
described.

Solution
Suspected Phoenix Contact power supply
units will be replaced under warranty.

Note
The warranty claim as described in this
Service Letter will be valid three (3) month
after the release date as stated on top of
this page.

Wärtsilä Switzerland Ltd. Tel (24h): +41 52 262 80 10

PO Box 414 Fax: +41 52 262 07 31
CH-8401 Winterthur technicalsupport.chts@wartsila.com
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Issue 1, Page 2 / 8

Contents
Page
Introduction 2 
Failure location 2 
Check of revision and date 3 
Actions and solution 4 
Checking and replacement procedure 5 
Appendix 8 
Contacts 8 

Introduction
Wärtsilä received reports about failing of the power supply units which are part of
the pulse lubrication cabinets E40 and E44. The power supply units supply power
to the lubricating system components and monitoring devices (user interface).
The power supply units in question are delivered by the maker Phoenix Contact.

Phoenix Contact has reported that failing power supply units have been delivered
to Wärtsilä. Wärtsilä confirms that some installations with Pulse Lubricating
Systems (PLS) or Retrofit Pulse Lubricating Systems (RPLS) including electric
cabinets E40 and E44 are affected by the failure of this power supply units.

RT-flex engines with Pulse Lubricating System without E40 and E44 cabinets are
not affected. The power supply unit type and maker is different

Note:
Not all the Phoenix Contact power supply units have already failed, but there is a
risk of failure in the identified units when the temperature is increasing.

Failure location
Phoenix Contact has identified the power supply model. The faulty power supply
unit model is labelled at the rear with:

QUINT-PS-3X400-500AC/24DC/5

The reason of the failure is a short circuit of the input rectifier, an internal
component (diode) of the power supply unit.

Based on the root cause analysis made by Phoenix Contact, the failure can occur
in power supply units which were produced in the period:

Week 13 / Year 2010 to Week 21 / Year 2011

Any power supply units produced before and after the stated period have not
shown the same deficiency. As a corrective action Phoenix Contact changed the
diode supplier. Power supply units with revision 21 are equipped with diodes of
the new supplier.
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Issue 1, Page 3 / 8

Check of revision and date

The power supply units are part of the Pulse Lubrication Cabinets E40 and E44.
Depending on the Pulse Lubrication Cabinet E40 or E44, the number of installed
power supply units is different.

• E40 cabinet contains 4 (four) power supply units.

• E44 cabinet contains 2 (two) power supply units.

The revision number and production date have to be checked on each power
supply unit. The information is located at the rear of the power supply units.

Attention:
Make sure to check also the spare Phoenix Contact power supply unit.

Label on the rear of the power supply unit

1 2

1. Rear view of power supply unit, 2. Label, 3. Revision number, 4. Date,

encoded
Fig. 1

The revision number has to be checked first. If the revision number is not
“REV 21” then the “Date” has to be checked as well according to the encoded
production dates as listed in Table 1.
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Issue 1, Page 4 / 8

If the production date corresponds with one of the encoded production dates as
listed in Table 1 and the revision number is not “REV 21” then the power supply
unit must be replaced.

Encoded dates of suspected power supply units

Range of production dates, Year–Week (YYWW)

— 1020 1030 1040 1050 — 1110 1120
— 1021 1031 1041 1051 1101 1111 1121
— 1022 1032 1042 1052 1102 1112 —
1013 1023 1033 1043 — 1103 1113 —
1014 1024 1034 1044 — 1104 1114 —
1015 1025 1035 1045 — 1105 1115 —
1016 1026 1036 1046 — 1106 1116 —
1017 1027 1037 1047 — 1107 1117 —
1018 1028 1038 1048 — 1108 1118 —
1019 1029 1039 1049 — 1109 1119 —

Table 1

Note:
If the revision is 21, the corrective action was made already and the power supply
unit does not need to be replaced.

Actions and solution

Remark:
The replacement of identified suspected power supply units is provided free of
charge.

In order to receive the free replacement for the identified Phoenix Contact power
supply unit, follow the instructions below:

1. The attached Warranty Claim Report has to be completed, see Appendix 1.

2. Send the Warranty Claim Report to warranty.ch@wartsila.com.
It must contain the detailed description including “REV” number and the
production “DATE” of the unit(s) which need to be replaced.
3. If possible send also pictures of the suspected power supply unit labels with
the Warranty Claim Report.
4. Correct QUINT power supply units of the new series will be sent by Wärtsilä to
the address as stipulated in the Warranty Claim Report.
5. Return delivery instructions will be sent with the new power supply units.
6. The claimed QUINT power supply units must be returned and sent to Wärtsilä
as mentioned in the return delivery instructions.

Note:
This warranty claim will be valid three (3) months after the release of this Service
Letter.
 SERVICE LETTER RT-142
Issue 1, Page 5 / 8

Checking and replacement procedure

Note:
The prescribed procedure has to be followed for checking the revision and
production date of the Phoenix Contact power supply units. The same procedure
applies also for the replacement of suspected power supply units.

Procedure for the E40 cabinets

Stop the main engine before checking or removing the power supply units.

1. Locate in the right upper part of the E40 cabinet the power supply units and
the breakers below them, see Figure 2.
2. Move all breakers of the power supply units “F500”,”F501”,”F1” and “F2” into
position “Open”. Check one more time if they are completely isolated and
there is no voltage.
3. Disconnect all the cable plugs from the power supply units and remove them
from the rail base, see Figure 3.
4. Remove the power supply units and check the revision number and
production date on the label located at the rear.
− If the production date of the power supply unit is not within the range as
per Table 1, place it back and continue with step 6.
− If the production date of the power supply unit is within the range as per
Table 1, place it back and fill in the Warranty Claim Report and continue
with step 5.
5. As soon the new power supply unit is available, repeat the instructions step 1
to 3 and replace the damaged power supply unit. Finalise the replacement job
with step 6.
6. Connect all the cable plugs and turn all breakers of the power supply units into
position “Close”.

E40 cabinet, overall view

1. E40 cabinet, 2. Power supply units, 3. Breakers

Fig. 2
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Details of power supply units in E40 cabinet

2 1

1 3

1. Power supply unit, 2. Cable plug above, 3. Cable plug below, 4. Remove
power supply units from rail base
Fig. 3
 SERVICE LETTER RT-142
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Procedure for the E44 cabinets

Stop the main engine before checking or removing the power supply units.

1. Move the breaker labelled with “S1” for both power supply units, or individually
by the breakers “F11” and “F21” into position “Open”, see Figure 4.
Check one more time if they are completely isolated and there is no voltage.
2. Locate the power supply units in the upper part of the E44 cabinet.
3. Disconnect both plugs located above and below of each power supply unit.
4. Remove the power supply units and check the revision number and
production date on the label located at the rear.
− If the production date of the power supply unit is not within the range as
per Table 1, place it back and continue with step 6.
− If the production date of the power supply unit is within the range as per
Table 1, place it back and fill in the Warranty Claim Report and continue
with step 5.
5. As soon the new power supply unit is available, repeat the instructions step 1
to 3 and replace the damaged power supply unit. Finalise the replacement job
with step 6.
6. Turn the breakers into position “Closed”.

Power supply units in E44 cabinet

3
4

1. E44 cabinet, 2. Power supply units, 3. Breaker “S1” – located outside the
cabinet, 4. Location of breaker “F11” and “F21”
Fig. 4
 SERVICE LETTER RT-142
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Appendix
• Appendix 1, RT-142_A1
Warranty Claim Report

Contacts

How to contact Wärtsilä

For questions about the content of this Service Letter, or if you need Wärtsilä
assistance, services, spare parts and/or tools, please contact your nearest
Wärtsilä representative.
If you don’t have the contact details at hand, please follow the link “Contact us” –
“24h Services” on the Wärtsilä webpage:
www.wartsila.com

Contact details for emergency issues

Operational support
For questions concerning operational issues, please send your enquiry to:
technicalsupport.chts@wartsila.com
or phone 24hrs support: +41 52 262 80 10.

Field service
If you need Wärtsilä Field Service, please send your enquiry to:
Ch.Fieldservice@wartsila.com
or phone 24hrs support: +41 79 255 68 80.

Spare parts
If you need Wärtsilä spare parts and/or tools, please send you enquiry to:
ch.spareparts.wgls@wartsila.com
or phone 24hrs support: +41 52 262 24 02

© 2012 Wärtsilä Switzerland Ltd. – All rights reserved

No part of this publication may be reproduced or copied in any form or by any means (electronic, mechanical,
graphic, photocopying, recording, taping or other information retrieval systems) without the prior written
permission of the copyright holder. Wärtsilä Corporation makes no representation, warranty (express or implied)
in this publication and assumes no responsibility for the correctness, errors or omissions for information
contained herein. Information in this publication is subject to change without notice.
Unless otherwise expressly set forth, no recommendation contained in this document or any of its appendices is
to be construed as provided due to a defect in the engine, but merely as an improvement of the engine and/or
the maintenance procedures relating thereto. Any actions by the owner/operator as a result of the
recommendations are not covered under any warranty provided by Wärtsilä and such actions will thus be at the
owners/operators own cost and expense.
NO LIABILITY WHETHER DIRECT, INDIRECT, SPECIAL, INCIDENTAL OR CONSEQUENTIAL, IS
ASSUMED WITH RESPECT TO THE INFORMATION CONTAINED HEREIN. THIS PUBLICATION IS
CONFIDENTIAL AND INTENDED FOR INFORMATION PURPOSES ONLY.
 Appendix 1
RT-142_A1

Warranty Claim Report

Wärtsilä Switzerland, Services Send to: warranty.ch@wartsila.com
Vessel: Hull - #: Customer:
Subject: ME running hrs: Claim No.:
Manufacturer: Drawing No.: Date of damage:
Type & Model: Run.hrs failed parts: Reporting date:
Complete description of damage including pictures:

Action taken by the ship's staff at discovery:

Working hours of the ship's staff:

Chief Engineer: 2nd Engineer: Crew:
List of spare part(s) used and/or required with full specification for repair:
Quantity Description Code No.

Place & Date of damage and existing external circumstances (Temperature, climate, etc.):

Supposed reason for damage with possible explanation:

Repair works: Yes: x No: x

Done by the ship's staff
Will be done by the ship's staff
Makers service engineer required for repairs
Part(s) only required for repairs
Others (please specify)

Next port: ETA: ETD:

Forwarding address: Agent's address:

Master C/E Superintendent

Wärtsilä Services, DM 2S, CAC Page 1 / 1 23.12.2012