Best Buy

From Wikipedia, the free encyclopedia

Best Buy Co., Inc.

Best Buy at the Renaissance Center in Durham, North Carolina

Formerly called Sound of Music (1966)

Best Buy Co. Superstores (1983)

Type Public

 NYSE: BBY
Traded as
 S&P 500 Component

Industry Retail

Founded As Sound of Music: August 22, 1966; 51

years ago
As Best Buy: 1983
West St. Paul, Minnesota, U.S.

Founder Richard M. Schulze

Headquarters Richfield, Minnesota, United States

 Number of locations 1,026 (October 29, 2016[1])

Areas served United States & Canada

Key people Hubert Joly

(Chairman and CEO)

Products Consumer electronics

Revenue $44.092 billion[2] (2016)

Operating income $1.975 billion (2016)

Net income $997.24 million (2016)

Total assets $14.119 billion (2016)

Total equity $4.766 billion (2016)

Number of 125,000 (2016)

employees

Divisions Best Buy Canada

Subsidiaries Geek Squad

Magnolia
Pacific Sales

Website www.bestbuy.com

Best Buy is an American multinational consumer electronics corporation headquartered

in Richfield, Minnesota, a Minneapolis suburb. Internationally, it also operates in Canada and
Mexico. It was formerly operational in China until February 2011 (when the faction was merged
with Five Star) and in Europe until 2012.[3] The company was founded by Richard M. Schulze and
Gary Smoliak in 1966 as an audio specialty store named Sound of Music. In 1983, it was
renamed and rebranded with more emphasis placed on consumer electronics.
Best Buy's subsidiaries include Geek Squad, Magnolia Audio Video, and Pacific Sales. Best Buy
operates under the Best Buy, Best Buy Mobile, Geek Squad, Magnolia Audio Video, Insignia and
Pacific Sales brands in the United States; the Best Buy, Geek Squad and Best Buy Mobile
brands in Canada; Best Buy Mobile and Five Star in China; and Best Buy, Best Buy Express,
and Geek Squad in Mexico.[3] Best Buy sells cellular phones from Verizon Wireless, AT&T
Mobility, Sprint Corporation, and Boost Mobile[4] in regular stores and standalone Best Buy
Mobile stores in shopping malls. Best Buy was named "Company of the Year"
by Forbes magazine in 2004,[5]"Specialty Retailer of the Decade" by Discount Store News in
2001,[6] ranked in the Top 10 of "America's Most Generous Corporations" by Forbes in 2005
(based on 2004 giving),[7] and made Fortune magazine's list of "Most Admired Companies" in
2006.[8] Hubert Jolyserves as Best Buy's chairman and CEO.[9]
 According to Yahoo! Finance, Best Buy is the largest specialty retailer in the U.S. consumer
electronics retail industry.[10]

Contents
[hide]

 1History
o 1.1Early history
o 1.22000s
o 1.32010s
 2Corporate affairs
o 2.1Business operations
o 2.2House brands
 3Criticism
o 3.1Warranty
o 3.2Pricing
o 3.3Analog televisions
o 3.4Environmental issues
 4References
 5Further reading
 6External links

History[edit]
Early history[edit]
In August 1966, Richard M. Schulze and a business partner opened Sound of Music, an
electronics store specializing in high fidelitystereos in Saint Paul,
Minnesota.[11][12][13][14][15][16][17][18][19][20] Schulze financed the opening of his first store with his personal
savings and a second mortgage he took out on his family’s home.[19][21] In 1967, Sound of Music
acquired Kencraft Hi-Fi Company and Bergo Company.[21] Sound of Music earned $1 million in
revenue and made about $58,000 in profits in its first year.[19] In 1969, Schulze bought out his
business partner. Sound of Music had three stores and became a publicly held company listed
on the NASDAQexchange.[19][22]
Sound of Music operated nine stores throughout Minnesota by 1978.[23] In 1981, the Roseville,
Minnesota, Sound of Music location, at the time the largest and most profitable Sound of Music
store, was hit by a tornado.[19] The store’s roof was sheared off and showroom destroyed, but the
storeroom was left intact.[19][24] In response, Schulze decided to have a “Tornado Sale” of
damaged and excess stock in the damaged store’s parking lot.[19] He poured the remainder of his
marketing budget into advertising the sale, promising “best buys” on everything.[24] Sound of
Music made more money during the four-day sale than it did in a typical month.[20]
In 1983, with seven stores and $10 million in annual sales, Sound of Music was renamed Best
Buy Company, Inc.[23][24] The company also expanded its product offerings to include home
appliances and VCRs, in an attempt to expand beyond its then-core customer base of 15-to-18-
year-old males.[24] Later that year Best Buy opened its first superstore in Burnsville,
Minnesota.[24] The Burnsville location featured a high-volume, low price business model, which
was borrowed partially from Schulze’s successful Tornado Sale in 1981.[19][24] In its first year, the
Burnsville store out-performed all other Best Buy stores combined.[20][21]
Best Buy debuted on the New York Stock Exchange in 1987.[25][26] In 1989, the company
introduced a new store concept dubbed “Concept II.”[21][25] Concept II replaced dimly lit industrial-
style stores with brighter and more fashionably fixtured stores.[21] Stores also began placing all
stock on the sales floor rather than in a stock room, had fewer salespersons and provided more
self-help product information for its customers.[25][26] Best Buy also did away with commissioned
salespeople.[19][25] The commission-free sales environment “created a more relaxed shopping
environment free of the high-pressure sales tactics used in other stores,” but was unpopular with
salespersons and suppliers.[25] Some suppliers, such as Maytag, Whirlpool and Sony, were upset
that salespeople would no longer be pushing their products and stopped selling their wares in
Best Buy stores.[19][20] The suppliers returned after Best Buy’s sales and revenue grew following
the roll-out of Concept II.[24]
In 1992, the company achieved $1 billion in annual revenues.[26] In 1995, Best Buy debuted
“Concept III” stores, which were larger than its previous stores.[26][27] The Concept III stores
included expanded product offerings, interactive touchscreen kiosks that displayed product
information for both customers and employees, and demonstration areas for products such
as surround sound stereo systems and videogames.[27][28]
Best Buy launched its “Concept IV” stores with its expansion into New England in
1998.[26][29] Concept IV stores included an open layout with products organized by category, cash
registers located throughout the store, and slightly smaller stores than Concept III stores.[30] The
stores also had large areas for demonstrating home theater systems and computer software.[26][31]
In 1999, Best Buy was added to Standard & Poor's S&P 500.[26]
2000s[edit]

Former Best Buy Store located in Shanghai, China, now closed and merged with Five Star.

Best Buy Corporate Headquarters is located in Richfield, Minnesota, a suburb of Minneapolis

This Best Buy logo has appeared at Mall of America since 2008.

Best Buy opens its 800th store in Chicago, Illinois.

In 2000, Best Buy formed Redline Entertainment, an independent music label and action-sports
video distributor.[32] The company acquired Magnolia Hi-Fi, Inc., an audio-video retailer located
in California, Washington and Oregon, in December 2000.[26]
In January 2001, Best Buy acquired Musicland Stores Corporation, a Minnetonka, Minnesota-
based retailer that sold home entertainment products under the Sam Goody, Suncoast Motion
Picture Company, Media Play and OnCue brands.[26][33] Best Buy purchased the company for
$425 million in cash and the assumption of $271 million of Musicland debt.[26][33] Later that year,
Best Buy acquired the British Columbia, Canada-based electronics-chain Future Shop Ltd.,
marking its entrance to the international marketplace.[26][34] Under the deal, Future Shop was
purchased for approximately $377 million and continued to operate as subsidiary independent
from Best Buy Canada.[35][36]
Brad Anderson succeeded Richard Schulze as Best Buy CEO in July 2002.[37] Anderson had
begun working at Best Buy in 1973 while attending seminary school.[37] He was promoted to vice
president in 1981 and executive vice president in 1986. Anderson had most recently served as
president and COO of Best Buy, a position he had held since 1991.[37] In September of that year,
Best Buy opened the first Canadian Best Buy-branded store in Mississauga, Ontario.[38] In
October, Best Buy acquired Minneapolis, Minnesota-based Geek Squad, then a 24-hour
residential computer repair business with offices in Minneapolis, Chicago, Illinois, Los Angeles,
California and San Francisco, California.[37]
Best Buy stores in the U.S. surpassed the 600-store mark and the company opened its first
global-sourcing office in Shanghai, China in 2003.[39][40] In June, Best Buy divested itself of
Musicland in a deal with Sun Capital Partners under which Sun Capital received all of
Musicland’s stock and debt.[41] Best Buy launched its “Reward Zone” loyalty program in July
following an 8-month test of the program in San Diego, California.[42] Also in 2003, Best Buy’s
corporate offices were consolidated into a single campus in Richfield, Minnesota.
In January 2004, Best Buy hired Virtucom Group to revamp Best Buy’s website and handle all of
the company’s online content.[43] In May, the company launched its “customer centricty” program,
which segmented its stores according to customer profiles.[44] The program also called for
employees to focus on specific customer groups rather than product categories.[44] In October,
Best Buy completed rolling out Geek Squad “precincts” in every American Best Buy store.[45]
In April 2005, Best Buy began eliminating mail-in rebates in response to negative customer
reaction against them, and instead started giving out instant rebates via notebook computers.[46]
In May 2006, Best Buy acquired a majority interest in Chinese appliance retailer Jiangsu Five
Star Appliance for $180 million.[47] At the time of the deal, Jiangsu was the fourth-largest
appliance chain in China with 193 stores across eight Chinese provinces.[47] In June, the
company opened Geek Squad precincts at Office Depot in Orlando, Florida.[42] The market test
was later expanded to Denver, Colorado.[48]
In January 2007, the first Best Buy-branded store in China officially opened in Shanghai,
China.[49] In March 2007, Best Buy acquired Speakeasy, a Seattle, Washington-based
broadband VOIP, data and IT services provider.[50] The acquisition was worth $80 million and,
under terms of the deal, Speakeasy began operating as a wholly owned subsidiary of Best
Buy.[50] The company’s products also became part of Best Buy’s For Business program.[50] Best
Buy also expanded its Geek Squad market tests in March, opening Geek Squad precincts
in FedEx Kinkos stores located in Indianapolis, Indiana and Charlotte, North Carolina.[51] In
October 2007, Best Buy became the first consumer-electronics retailer to exit the analog
television market, carrying only digital products that became mandatory in June 2009 by
the FCC.[52]
In February 2008, Best Buy opened its first store in San Juan, Puerto Rico.[53] Best Buy’s Geek
Squad market tests in Office Depot and FedEx Kinkos stores ended by March.[54] Also in March,
the company began promoting the Blu-ray optical-disc format over the HD DVD format, a move
which ultimately contributed to Toshiba's decision to drop HD DVD.[55] In May, the company
agreed to buy 50% of the retail division of The Carphone Warehouse, a London, England-based
mobile phone retailer.[56][57] The deal was worth $2.1 billion.[57]
In July 2008, Best Buy announced that it would start selling musical instruments and related gear
in over 80 of its retail stores, making the company the second-largest musical-instrument
distributor in the US.[58] Best Buy became the first third-party retail seller of Apple’s iPhone in
September.[59] Later that month, the company agreed to acquire Napster for $121 million.[60] In
December, Best Buy opened its first store in Mexico.[61]
In February 2009, Best Buy leveraged its partnership with The Carphone Warehouse to launch
Best Buy Mobile, a Best Buy-branded mobile retailer.[62] Best Buy Mobile standalone stores were
opened in shopping malls and urban downtowns.[62] Best Buy Mobile were also added in all Best
Buy-branded stores.[62]
In June 2009, Brian Dunn became Best Buy CEO.[63] Dunn replaced Brad Anderson, who was
retiring.[63] Dunn had joined Best Buy in 1985 as a sales associate.[64] In 2000, Dunn became
senior vice president of East Coast operations and president of North American retail operations
in 2004.[64] He had most recently served as president of Best Buy, a position he had held since
2006.[64]
Best Buy partnered with Roxio's CinemaNow to launch an on-demand movie download service
that would allow customers to stream content to any device sold by Best Buy that connected to
the Internet in November 2009.[65] In December, the first Turkish Best Buy opened in İzmir.
2010s[edit]

A Best Buy store in Germantown, Maryland that opened in 2002.

In April 2010, Best Buy opened its first United Kingdom-based Best Buy-branded store
in Thurrock.[66] The company eventually opened 11 Best Buy stores in the United Kingdom.[67] The
company closed all UK-based Best Buy stores in November 2011.[67] That same month Best Buy
purchased The Carphone Warehouse’s share of Best Buy Mobile for $1.3 billion.[67] Best Buy and
The Carphone Warehouse maintained their Best Buy Europe joint venture, which at the time
operated 2,500 mobile phone stores throughout Europe.[67]
The company closed all of its Best Buy-branded stores in China by February 2011, when it
merged Best Buy China’s operations with Jiangsu Five Star, which had become a wholly owned
subsidiary of Best Buy in 2009.[3][68] In December 2011, Best Buy purchased mindSHIFT
Technologies, a company that provided IT support for small and medium-sized businesses, for
$167 million.[69]
In 2012, in response to overall revenue decline, Best Buy announced plans to undergo a
"transformation strategy". Stores began to adopt a redesigned "Connected Store" format,
providing the Geek Squad with a centralized service desk and implementing a "store-within-a-
store" concept for Pacific Kitchen & Bath and Magnolia Design Center.[70]
In April 2012, Brian Dunn resigned as Best Buy’s CEO during an internal company investigation
into allegations of personal misconduct stemming from an inappropriate relationship with a
female Best Buy employee.[71] Best Buy named Director George L. Mikan III interim CEO
following Dunn’s resignation.[71] The internal investigation was released in May 2012 and alleged
that Best Buy founder and chairman Richard Schulze knew of Dunn’s inappropriate relationship
and failed to notify the Best Buy board.[71] Schulze subsequently resigned his chairmanship of the
company.[71] Best Buy Director Hatim Tyabji replaced Schulze as Best Buy chairman.[71]
Hubert Joly replaced Mikan as Best Buy CEO in September 2012.[72] Joly had previously served
as CEO of Carlson, a hospitality conglomerate, since 2008.[72] He led initiatives such as price
matching, speeding up delivery times for online purchases, establishing "store within a store"
sections for major brands such as Apple, Google, Microsoft and Samsung, and giving more
product training to employees.[73]
In April 2013, Best Buy exited the European consumer electronics market when it sold its 50%
stake in Carphone Warehouse back to the UK-based mobile phone retailer.[74][75] The sale was
worth approximately $775 million.[74][75]
An increasing trend towards online shopping began to erode revenues and profits in the 2010s. A
4% dip in sales for the June 30, 2014 quarter, marked the tenth quarter in a row where Best
Buy's sales had declined. The company, in announcing the result, said it was focusing more on
digital-media in its marketing, moving away from newspaper, magazine, and television
advertising.[76]
On March 28, 2015, Best Buy announced the shutdown of the Future Shop chain in Canada; 65
of its 131 former locations were converted into Best Buy locations, while the rest (primarily those
in close proximity to an existing Best Buy) were closed permanently.[77]
On March 1, 2018, the company announced that it would shut down its 250 standalone Best Buy
Mobile stores in the United States by the end of May, due to low revenue.[78]

Corporate affairs[edit]
Business operations[edit]

Best Buy Store in Edmonton, Alberta

The Best Buy Mobile located in the Brass Mill Center, Waterbury, Connecticut.

Map of Best Buy stores in the Continental U.S and Southern Canada, as of August 2011
Salesman demonstrating the Apple iPad 2 (June 2011)

See also: Best Buy Europe

Best Buy sells consumer electronics and a variety of related merchandise, including software,
video games, music, mobile phones, digital cameras, car stereos and video cameras, in addition
to home appliances (washing machines, dryers, and refrigerators), in a non-commissioned sales
environment.[3] Under the Geek Squad brand, Best Buy offers computer repair, warranty service,
and accidental service plans.[3]
The building exteriors of Best Buy-branded stores are typically light brown, with the entrance
designed to look like a blue box emerging from the structure.[79] Corporate employees operated
under a results only work environment from 2005 until March 2013, when the management style
was abandoned by Best Buy CEO Hubert Joly.[80][81]
As of October 29, 2016, Best Buy operated 1,026 Best Buy, 331 Best Buy Mobile stand-alone
stores and 28 stand-alone Pacific Sales stores in the US.[1][3] Best Buy also operated: 135 Best
Buy and 53 Best Buy Mobile stand-alone stores in Canada; and 18 Best Buy stores and 5 Best
Buy Express stores in Mexico.[3] Best Buy exited the European market in April 2013.[74][75]
House brands[edit]
Best Buy also produces products under eight house brands:[3]

 Dynex – Discount electronic and computer equipment such as HDTVs, Blu-ray players,
storage media, data and power cables, webcams, and office supplies.
 RocketFish – Cables primarily used with home-theater installation and setup as well as on
computer and gaming accessories. RocketFish Mobile includes phone cases, gel skins, clips
and chargers for cell phones, GPS, and other exclusive high-end products.
 Insignia – Electronic equipment such as HDTVs, tablets, home-theater systems, and digital
imaging devices.
 Modal – Used for style-oriented mobile accessories, including cases, cables, and Bluetooth
speakers.
 Platinum – Highest-quality in-house brand for the company, producing many products, such
as cables, cell phone accessories, tablet accessories, and digital imaging equipment.
 Init – Storage products such as media storage, equipment bags, totes and furniture for home
theaters.
 Pacific Sales – High-end appliance selection inside select Best Buy stores.
 Magnolia Home Theater – High-end home theater selection for both audio and visual
equipment, including 4K, 3D, and large televisions, projectors, receivers, and speakers.
Magnolia Home Theater is found in select Best Buy locations. Magnolia Home Theater also
has a group called the Magnolia Design Center, where custom home theater setups can be
designed and installed.
Criticism[edit]
Warranty[edit]
In 2000, two Florida consumers brought a lawsuit against the company, alleging that it engaged
in fraudulent business practices related to the sale of extended warranties (or, more
accurately, service plans). The suit claimed that store employees had misrepresented the
manufacturer's warranty in order to sell its own Product Service/Replacement Plan and that Best
Buy had "entered into a corporate-wide scheme to institute high-pressure sales techniques
involving the extended warranties" and that the company used "artificial barriers to discourage
consumers who purchased the 'complete extended warranties' from making legitimate
claims."[82] The company ultimately settled for $200,000 but admitted no wrongdoing.[83]
In 2014, Best Buy settled for $4.55 million in a class action lawsuit filed against them in April
2010 by consumers who claimed Best Buy was making unsolicited phone calls in contravention
of the Telephone Consumer Protection Act.[84]
Pricing[edit]
In the second quarter of 2007, Connecticut Attorney General Richard Blumenthal ordered an
investigation into the company's use of an in-store website alleged to have misled customers on
item sales prices.[85] In December 2007, the Los Angeles Times reported on the same issue, in
which some customers claimed they thought they were surfing the Internet version of
bestbuy.com at an in-store kiosk only to learn that the site reflected in-store prices only. In
response, company spokesperson Sue Busch indicated the in-store kiosks were not intended for
price-match purposes and rather were a means to navigate in-store availability. Since the initial
investigation, a banner was placed on the in-store site to make its customers more aware of the
difference.[86]
Similar pricing errors occurred in July 2009, when the Palm Pre multimedia smartphone was
mistakenly sold for $99.99 (versus the retail price of $199.99), and Best Buy honored some of
the sales.[citation needed] Best Buy regularly exercises the right to cancel orders associated with errors
on its website.[citation needed]
Analog televisions[edit]
In April 2008, the U.S. Federal Communications Commission (FCC) fined the company $280,000
for not alerting customers that the analog televisions it sold would not receive over-the-air
stations after the digital transition on June 12, 2009.[87] The company challenged this ruling in
May 2008 by the FCC saying it was and is in compliance with current FCC regulations pertaining
to the digital transition.[88]
Environmental issues[edit]
It was one of several large companies named by Greenpeace in 2007 for purchasing raw
materials or manufactured products derived thereof from logging companies that, in the opinion
of Greenpeace, contribute to unethical deforestation of taiga in Canada.[89]
Since that time, however, the company launched what it calls Greener Together to increase the
energy efficiency of its products as well as reduce consumer waste through more recyclable
packaging and proper disposal of certain electronic components such as rechargeable batteries,
and empty ink cartridges.[90]
As a way to improve its image and past environmental issues, the company introduced a
recycling program in 2009 that has since collected nearly half-a-billion pounds of consumer
electronics and e-waste and is available at all their stores for a nominal fee. These items are then
handed over to certified recyclers in the U.S. for proper recycling. The company's goal is to
collect one billion pounds of recycling.[91]
It also has been named to the U.S. Environmental Protection Agency top-50 list of the largest
green-power purchasers. In 2011, the company purchased nearly 119 million kilowatt-hours
(kWh) of green power – electricity generated from renewable resources, such as wind, solar,
geothermal, biogas, biomass and low-impact hydropower.[92]
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Business Writer.
59. Jump up^ Scott Campbell. "Best Buy Begins Sales Of Apple's 3G iPhone". CRN. Retrieved 21
January 2013.
60. Jump up^ YINKA ADEGOKE. "Best Buy to buy Napster for $121 million". Reuters. Retrieved 21
January 2014.
61. Jump up^ MARIA GALLUCCI (5 December 2008). "Best Buy arrives in Mexico with opening of its
second-largest store worldwide".
62. ^ Jump up to:a b c Miguel Bustillo (12 February 2009). "Big-Box Retailer Goes Little; Best Buy
Expands With Mobile-Phone Shops in Malls". The Wall Street Journal.
63. ^ Jump up to:a b JACKIE CROSBY (25 June 2009). "At Best Buy, a change at the top ; In the past
year, Best Buy has seen falling profits, layoffs and competition from retailers such as Amazon and
Wal-Mart as it works its way through the recession". Star-Tribune.
64. ^ Jump up to:a b c "Best Buy's Dunn Leaves Mixed Legacy". TWICE. 23 April 2012.
65. Jump up^ JACKIE CROSBY. "Best Buy to offer movie downloads". Star Tribune. Retrieved 21
January 2014.
66. Jump up^ Richard Smirke (27 April 2010). "Best Buy Unveils First U.K. Store". Billboard.biz.
67. ^ Jump up to:a b c d Miguel Bustillo; Kathy Gordon (8 November 2011). "Best Buy Leaves U.K.,
Reboots Phone Venture". The Wall Street Journal Online.
68. Jump up^ "Best Buy closes China outlets, poor grasp of local market blamed". Xinhua News
Agency. 28 February 2011.
69. Jump up^ Josh Gingold. "Best Buy boldly leaping into managed IT services for small business".
Zdnet. Retrieved 21 January 2014.
70. Jump up^ Reisinger, Don (March 24, 2011). "Best Buy Revenue, Earnings Slip in 4th Quarter –
During the Three-Month Span That Included the Prime Holiday Sales Period, the Consumer
Electronics Retailer Took Its Biggest Hit in Entertainment Hardware and Software". CNET.
Retrieved August 9, 2012.
71. ^ Jump up to:a b c d e Ed Stych. "Report: Dunn resigned as Best Buy CEO amid investigation over
possible personal misconduct". Minneapolis/St. Paul Business Journal. Retrieved 21
January 2014.
72. ^ Jump up to:a b KIM BHASIN. "Best Buy Is Bringing In A Master Turnaround Artist". Business
Insider. Retrieved 21 January 2014.
73. Jump up^ "Why the grim reaper of retail hasn't come to claim Best Buy". July 17, 2017.
Retrieved July 28, 2017.
74. ^ Jump up to:a b c ANN ZIMMERMAN. "Best Buy Sells Europe Business Back to Carphone
Warehouse" . Wall Street Journal. Retrieved 21 January 2014.
75. ^ Jump up to:a b c Chris Burritt; Sarah Shannon. "Best Buy Exits Europe With Stake Sale to
Carphone Warehouse". Bloomberg News. Retrieved 21 January 2014.
76. Jump up^ "Best Buy looks to new products to push sales". Minneapolis News.Net. 26 August
2014. Retrieved 28 August 2014.
77. Jump up^ "Future Shop shutters Canadian stores, will re-brand as Best Buy". The Globe and
Mail. 28 March 2015. Retrieved 28 March 2015.
78. Jump up^ "Best Buy is closing all 250 of its mobile stores in the US". The Verge. Retrieved 2018-
03-01.
79. Jump up^ Best Buy. Encyclopedia of Business in Today's World, Volume 1. Retrieved 21
January2014.
80. Jump up^ THOMAS LEE. "Best Buy ends flexible work program for its corporate employees".
Star Tribune. Retrieved 21 January 2014.
81. Jump up^ HUBERT JOLY. "Best Buy CEO on leadership: A comment I made was misconstrued".
Star Tribune. Retrieved 21 January 2014.
82. Jump up^ John H. Beisner and Jessian Davidson Miller (September 2001). "They're Making a
Federal Case out of It ... In State Court". Center for Legal Policy at the Manhattan Institute for
Policy Research. Civil Justice Report. Archived from the original on July 22, 2005.
Retrieved August 8, 2012.
83. Jump up^ "UPDATE 2-Best Buy settles class-action bias lawsuit". Reuters. June 17, 2011.
Retrieved August 6, 2015.
84. Jump up^ "Best Buy agrees to $4.55 million settlement in TCPA class action". Legal Newsline.
June 17, 2014. Retrieved August 6, 2015.
85. Jump up^ Staff (May 27, 2007). "Best Buy Accused of Overcharging In-Store
Shoppers". Associated Press (via CNBC). Retrieved August 8, 2012.
86. Jump up^ Lazarus, David (December 23, 2007). "Best Buy Kiosks Not Connected to
Internet". Los Angeles Times. Retrieved August 8, 2012.
87. Jump up^ Puzzanghera, Jim (April 11, 2008). "Retailers Fined over Digital TV – Consumers Are
Being Deceived About the Upcoming Demise of Analog, the FCC Says". Los Angeles Times.
Archived from the original on April 15, 2008. Retrieved August 8, 2012.
88. Jump up^ Ogg, Erica (May 19, 2008). "Best Buy challenges FCC over analog TV sales
penalty". CNET. Retrieved August 6, 2015.
 89. Jump up^ Green Peace (August 20, 2007). "Companies Revealed To Be Purchasing Forest
Destruction – Three Logging Firms Responsible for Majority of Destruction of Boreal
Forest" (Press release). Greenpeace. Archived from the original on October 21, 2007.
Retrieved August 8, 2012.
90. Jump up^ Jennifer Berry (January 26, 2009). "Best Buy To Launch E-cycling at All Locations".
Retrieved January 1, 2013.
91. Jump up^ Aston, Adam (April 24, 2012). "How Best Buy Makes Money Recycling America's
Electronics". GreenBiz. Retrieved August 8, 2012.
92. Jump up^ "Statement: Best Buy Recognized Among Nation's Green Powered Organizations by
U.S. EPA – Best Buy Reduces Carbon Emissions Through Renewable Energy
Alternativaes"(Press release). Best Buy (via Thomson Reuters Investor Relation Services). May
11, 2012. Retrieved August 8, 2012.

Further reading[edit]
 Roose, Kevin (September 18, 2017). "Best Buy's Secrets for Thriving in the Amazon Age". The New
York Times. ISSN 0362-4331.

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