Professional Documents
Culture Documents
Toronto, Canada
31 May 2012
Webinar Objectives
Employee Success
(Better Professional Competencies & Qualifications)
Learning
Better Place to Work
(Better compensation, Job Increased Productivity &
security, Career Opportunities)
Quality of Work
New Program Development
Corporate Success
(Increased Revenue, Competitiveness etc.)
Marketing
Allocation of
Branding
Resources
Expanding
Investments $
Quality Factor
Q
Programs
Instruction
Administration
Learning Services
ISO 29990 Concepts
Chapter 3
Learning Service
Chapter 3
Learner
Provider
Continuous Improvement
4.9
Chapter 4
• Process approach:
• Define, manage, improve your processes OK
• Achieve expected results guaranteed
Quality Control
Fail
Pass
Product Test / OK
inspection
Quality Assurance
Manage
Achieve
Quality
What learners
What learners should
know and do
Gap
know and do
Establish Learning
Objectives and Content
Key Learning Service Processes
Curriculum Learners
1
Communicate
Interested Parties
Syllabus / Learning / Learner Regulatory
Learning Teaching Assessment Agencies
Content Methods Methods 2
Learning Feedback
Industry
Outcomes
Facilitation Group Hands On
Methods Activities Praxis 3
Deliver
Sponsors
KPD 3.3
Key Learning Service Processes
Interested
Request/Solicit Feedback
Parties Evaluations
• Quality Objectives
• Business Objectives
Key Quality Processes
Learner
• Enhanced Learning Experience
• Stronger professional qualifications
• Higher value for the employer
Outcomes
Thank You!