CSRS/FERS New Claims, Processed, and Inventory

30,000

25,000

20,000
Claims Received
Claims

15,000 Claims Processed

Inventory
10,000
Steady State Inventory

5,000

Avg. # of
% Processed Avg. # of Days Days to
% Processed in 60
Claims Claims Inventory (Steady in 60 days to Process Case Process
Month days or less
Received Processed state is 13,000) or less in 60 days or Case in
(Monthly)
(FYTD) less more than
60 days
Oct-16 7,326 5,795 16,677 58% 58% 49 91
Nov-16 5,065 5,723 16,019 60% 61% 48 94
Dec-16 5,483 6,405 15,097 56% 49% 52 95
Jan-17 15,317 7,327 23,087 51% 39% 53 89
Feb-17 9,114 8,285 23,916 56% 72% 38 104
Mar-17 7,216 10,602 20,530 61% 77% 38 105
Apr-17 6,581 8,179 18,932 56% 27% 51 80
May-17 5,548 8,340 16,140 54% 44% 48 89
Jun-17 6,141 7,751 14,530 55% 62% 47 99
Jul-17 10,070 7,509 17,091 55% 59% 45 98
Aug-17 7,136 7,102 17,125 57% 70% 47 105
Sep-17 8,810 9,107 16,828 57% 65% 45 93
Oct-17 8,850 6,818 18,860 59% 59% 44 93
Nov-17 5,572 5,138 19,294 58% 57% 46 97
Dec-17 5,568 10,347 14,515 62% 67% 43 96
Jan-18 14,590 8,638 20,467 60% 56% 35 100
Feb-18 13,290 9,532 24,225 64% 76% 27 109

Please note that this report is being published along with a revised version for 3 months. After the March 5, 2018 posting, this
report will no longer appear on our website and we will use only the new version going forward.
 CSRS/FERS New Claims Processing Time
90

80

70

Monthly Average
60
Processing Time in Days
Days

FYTD Average
50 Processing Time in Days

Average Processing
40 Time Goal in Days

30

20

Apr-18

Jul-18
Apr-17

Jul-17

Jan-18
Jan-17

Sep-18
Nov-16

Sep-17

Nov-17

Feb-18
Feb-17

Aug-18
Dec-16

Aug-17

Dec-17
Oct-17
Oct-16

Mar-18
Mar-17

May-18
Jun-18
May-17
Jun-17

Average
Inventory Monthly Average FYTD Average
Claims Claims Processing
Month (Steady state Processing Time Processing Time
Received Processed Time Goal in
goal is 13,000) in Days in Days
Days
Oct-16 7,326 5,795 16,677 67 67 60
Nov-16 5,065 5,723 16,019 66 66 60
Dec-16 5,483 6,405 15,097 74 69 60
Jan-17 15,317 7,327 23,087 75 71 60
Feb-17 9,114 8,285 23,916 56 67 60
Mar-17 7,216 10,602 20,530 61 66 60
Apr-17 6,581 8,179 18,932 72 67 60
May-17 5,548 8,340 16,140 71 67 60
Jun-17 6,141 7,751 14,530 68 67 60
Jul-17 10,070 7,509 17,091 67 67 60
Aug-17 7,136 7,102 17,125 65 67 60
Sep-17 8,810 9,107 16,828 62 67 60
Oct-17 8,850 6,818 18,860 64 64 60
Nov-17 5,572 5,138 19,294 68 66 60
Dec-17 5,568 10,347 14,515 60 63 60
Jan-18 14,590 8,638 20,467 63 63 60
Feb-18 13,290 9,532 24,225 46 59 60
Mar-18 60
Apr-18 60
May-18 60
Jun-18 60
Jul-18 60
Aug-18 60
Sep-18 60

Please note that this report is new and has eliminated some of our previous data to be more in line with our 60 day processing
goal. After March 2018, we will only be using this new version going forward.