A PROJECT REPORT

ON

SAFETY AND WELFARE OF WORKERS

HERO CYCLE LIMITED

BY
LUXMI KUMARI

ROLL.NO: 31751

MASTER OF COMMERCCE 2ND SEMESTER

(2016 – 2017)

SUBMITTED TO: PROF: RAMANPREET KAUR

(ASST.PROF. OF COMMERCE)

S.D.P COLLEGE FOR WOMEN

-1-
 INDEX

CHAPTER CONTENTS PAGE

NO. NO.
1. INTRODUCTION 6-24
 INTRODUCTION OF HERO CYCLE
LIMITED.
 HISTORY OF HERO CYCLE LTD.
 INTRODUCTION OF WELFARE
MEASURES.
 STATUTORY SAFETY PROVISIONS OF
HERO CYCLE LTD.
 WELFARE MEASURES PROVIDED BY
HERO CYCLE LTD.
 HERO GROUP.
2. LITERATURE REVIEW 25-27
3. RESEARCH METHODLOGY 28-33
 SAMPLING PLAN.
 OBJECTIVE OF THE STUDY.
 SCOPE OF THE STUDY.
 LIMITATIONS OF THE STUDY.
-

-2-
4. DATA ANALYSIS AND INTERPRETATION 34-69
 SAFETY QUESTIONNAIRE
 WELFARE QUESTIONNAIRE
5. FINDINGS AND CONCLUSION 70-72
 FINDINGS
 CONCLUSION
6. SUGGESTIONS AND RECOMMENDATIONS 73-75
7. BIBLIOGRAPHY 76-77
8. ANNEXTURE 78-82
ANNEXTURE 1 : SAFETY
ANNEXTURE 2 : WELFARE

ACKNOWLEDGEMENT

-3-
We are heartily thankful to the Punjab university. Which has
given us the golden opportunity to prepare or analyze
project report of “Hero cycle limited”. We are also thankful
to honorable professor Neel Kamal.(Head of Dept.) also
want to thanks Mrs.Ramanpreet kaur. They give me support
to give my project final touch.

We are heartily thankful to management faculty without

whose constant guidance
This work would have been an impossible task to complete.
Her inspiration and
Encouragement has leaded me to come with a successful
task.

DECLARATION
-

-4-
Luxmi Pal to the best of my knowledge &belief ,hereby declare
that the project report entitled “The study of Hero Cycle
Welfare and safety of Workers” is the result of my own work in
the fulfillment of academic requirement .The training is done in
“Her This project work is submitted to S.D.P COLLEGE .It is a
bonafide work undertaken by me and it is not submitted to any
other university or institute for the award of any
degree/diploma/certificate or published any time before.

-5-
 CHAPTER -1

INTRODUCTION

-6-
HERO-There is always a better way

Hero", the brand name symbolizing the steely ambition of the Munjal brothers, came into being in
the year 1956. From a modest manufacturer of bicycle components in the early 1940's to the
world's largest bicycle manufacturer today, the odyssey was fueled by one vision - to build long-
lasting relationships with everyone, including workers, dealers and vendors. This philosophy has
paid rich dividends through the years.

Hero, a name synonymous with two wheelers in India is today a multi-unit, multi-product,
geographically diversified Group of companies. Through fully integrated operations, the Munjals
roll their own steel, make critical components such as free wheels for their bicycles, and have the
foresight to simultaneously diversify into myriad ventures, like product designing, IT enabled
services, finance and insurance, just to name a few.

Like every success story, Hero's saga contains an element of spirit and enterprise; of achievement
through grit and determination, coupled with vision and meticulous planning. Throughout its
success trail, the Hero Group and its members have displayed unwavering passion of setting
higher standards for themselves and delivering simply the best to their customers.

The Hero Group philosophy is: "To provide excellent transportation to the common man at
easily affordable prices and to provide total satisfaction in all its spheres of activity." Thus
apart from being customer-centric, the Hero Group also provides its employees with a fine quality
of life and its business associates with a total sense of belonging.

"Engineering Satisfaction" is the prime motive of the Hero Group and it has become a way of
life and a part of the work culture of the Group. This is what drives the Group to seek newer
vistas, adopt faster technology and create quality driven products to the utmost satisfaction of
customers, partners, dealers and vendors.

-7-
Today the Hero Group has a number of accolades and achievements to its credit … yet consumer
requirements and newer technologies provide fresh challenges every day, and at Hero the wheels
of progress continue to turn...

Vision

"We, at the Hero Group are continuously striving for synergy between technology, systems and
human resources to provide products and services that meet the quality, performance, and price
aspirations of the customers. While doing so, we maintain the highest standards of ethics and
societal responsibilities, constantly innovate products and processes, and develop teams that keeps
the momentum going to take the group to excellence in everything we do."

Mission
"It’s our mission to strive for synergy between technology, systems and human resources, to
produce products and services that meet the quality, performance and price aspirations of our
customers. While doing so, we maintain the highest standards of ethics and societal
responsibilities.

Values
Customer Focus: We believe in walking the extra mile in delivering quality to meet the
customers' expectations, both expressed and implied. We do this for both external and internal
customers.
Innovation and Agility: We continuously seek ways to improve our services and processes,
anticipating changes and responding proactively.

Individual Dignity and Team Work: We treat people with dignity, care for our colleagues,
collaborate without boundaries and contribute wherever we can.

Ethics and Integrity: We are fair in our dealings, respect the law of the land and follow the
highest level of intellectual, moral, financial and professional conduct.

-8-
Hero Group Companies

Hero Group ranks amongst the Top 10 Indian Business Houses comprising 18 companies,
with an estimated turnover of US$1.8 billion during the fiscal year 2003-2004.

-9-
 Hero Cycles Limited

Hero Honda Motors Limited

Hero Cold Rolling Division

Hero Motors Limited

Hero Exports
LO GO

Majestic Auto Limited

Rockman Cycle Industries

LOG O

Highway Cycle Industries

LOG O

Sunbeam Auto Limited

LOGO

Munjal Auto Industries Limited

Munjal Showa Limited

Munjal Castings -

- 10 -
 Hero Global Design

Hero Corporate Services Limited

Hero ITES

Hero Mind mine

Hero Soft

Munjal e-systems

Easy Bill Limited.

HISTORY

Hero Cycles is a product of this philosophy. The philosophy that installs commitment, team work
and foresight. Hero’s colossal journey started before independence. The four Munjal brothers,
hailing from a small town called Kamalia, now in Pakistan, are the men who are behind the
mission. Brotherhood apart, what knit the men together was the wealth of will, integrity, ambition
& determination. In the year 1944, they decided to start a business of bicycle spare parts in
Amritsar. It is modest beginning and the next 3 years saw the business grow rapidly.

- 11 -
But the dark clouds of partition eclipsed their plans of the future. With renewed vigour and
optimism, the operational base was shifted to Ludhiana. By 1956, the brothers had began
manufacturing key components of bicycles and as a logical way forward, began to assemble the
entire cycle at their manufacturing plant in Ludhiana. In the early days, the plant had a capacity
for 25 cycles per day.
Over the next few years, the Bicycle Unit started growing in stature and size, attracting skilled
engineers, technocrats, administrators and entrepreneurs. From a modest beginning of mere 639
bicycles in the year 1956, Hero Cycles produced over 18500 cycles a day today, the highest in
global reckoning. With the 48% share of the Indian market, this volume has catapulted Hero in the
‘Guinness Books of World Records’ in 1986 and edge over global players is being maintained.

A tiny acorn has now become a mighty Oak. From cycle to two - wheelers were a natural step, and
the Hero Group came into being. The Hero Group, today, is a vast conglomerate of companies,
either in the form of collaborations, joint ventures or fully owned subsidiaries, with more than Rs.
10000 Crore turnover annually. Hero Group, besides being the world’s largest manufacturers of
bicycles, motorcycles and chains to this date, has diversified into newer segments like Information
Technology, IT Enabled Services and Financial Services.

- 12 -
 Voluntary Welfare Activities at Hero Cycles

Apart from statuary welfare measures there are certain voluntary welfare amenities and services
provided to the employees of the Hero Cycles such as-

Education Facilities

- 13 -
Education Facilities plays a vital role in motivating and enabling the working population for
changes necessary for accelerated progress and for their mental and physical development.
Improvement in the quality of the industrial work force demands accelerated economic
development for which education of the workers, their families and children is very essential. So
Hero Cycles have opened two schools to provide education to the children of their employees and
also as part of their social responsibility.

Medical Facilities

The management of Hero Cycles provides medical facilities for their workers and their families
even before the introduction of E.S.I scheme. Besides general medical treatment and health care,
separate arrangements for specialist treatment like T.B, cancer and mental disease have also been
made. The organization has also tied up with hospitals like D.M.C. and C.M.C, Apollo, Hero
Heart etc. to take care of the health of the employees.

Recreational facilities

Recreational activities have an important bearing on the individual personality. In Indian

organizations these facilities have been provided in more than one way, statutorily, voluntarily and
also by different social welfare agencies, it also helps in creating the healthy working environment
in industrial peace and progress. So, annual day is being celebrated every year in the factory to
enhance the motivation level of the workers.

Housing Facilities

Hero also provides housing facilities to their employees at executive level. The employees who
are provided accommodation are paid rent allowance at some of the places.

Consumer Co-operative Societies

The institution of co-operative stores, fair price shops have a definite role to play in providing
workers with essential item of the need. It protects the workers from vagaries of the market and
the middleman and from rising prices and adulteration of the food products. Hero fair price shop
is maintained by the organization for its workers.

- 14 -
Healthcare

Raman Munjal Memorial Hospital is a 100-bed hospital with a well-equipped laboratory, a fully
functional operation theatre, an outpatient department as well as a casualty section. A fully
equipped mobile clinic provides comprehensive health care to the rural masses in Dharuhera.
The medical centre on the factory premises of the Group Companies is open for the sub-urban
and rural communities of the surrounding areas. The medical centre is also equipped to provide
First Aid and ambulance facility for road accident victims.

Other efforts, under the auspices of Hero Cycles Limited include:

Eye Camps: With over 15,000 patients examined and about 1700 cataract operations performed
so far, these Eye Camps have also aided patients with free accommodation, food and medicines.

Family Planning Camps: Held since 1993 at the Civil Hospital, Rewari and Bawal, these camps
offer monetary incentives to the masses to adopt family planning measures.

Blood Donations Camps: These camps are being organized on a regular basis since 1992. 464
units have been donated to Indian Red Cross Society in the last camps.

ENT Check up Camps: Conducted by specialists from AIIMS, these camps have been organized
since November 1997

Heart Check-up Camps: Since July 1988, free camps are being organized in collaboration with
Escorts Heart Institute and Research Centre, where specialized diagnosis methods like
Echocardiography and ECG are used.

Rehabilitation Camps: Conducted with the assistance of the District Rehabilitation Centre, Red
Cross Society, Rewari, these camps help physically challenged villagers to rehabilitate and re-
employ themselves. Many patients have found a new lease of life on account of the physical aids
given to them.

- 15 -
Statutory Safety Provisions at Hero Cycles Limited

Fencing of Machinery
In Hero Cycles Limited the following, has been done properly-
 Every part of an electric generator, a motor or rotary converter
 Every part of transmission machinery
 Every dangerous part of any other machinery

Employment of young person’s on dangerous machines

No young person is allowed to work at machine to which unless he has been fully instructed as to
the dangers arising in connection with machine and the precautions to be observed and has
received sufficient training in work at the machine, or under adequate supervision by a person
who has a thorough knowledge and experience of the machine
Self-acting machines
No traversing part of a self acting machine in hero cycles and no material carried are allowed if
the space over which any person is liable to pass, whether in the course of his employment or
otherwise, be allowed to run on its outwards or inward traverse within form any fixed structure
which is not part of a machine.
Hoists and Lifts
In Hero Cycles every hoist and lift ifs of good mechanical construction, sound material and
adequate strength, properly maintained, and is thoroughly examined by a competent person at
least once in every six months, and a maintained containing the prescribed particulars of every
such examination.

Lifting Machine, Chains, Ropes and Lifting Tackles

In Hero Cycles Limited the following provisions is compiled within respect of every lifting
machine and every chain, ropes and lifting tackles for the purpose of raising or lowering person,

- 16 -
goods, material all parts including the working gear, whether fixed or moveable of every lifting
machine and every chain, rope or lifting tackles are in;
a) of good construction, sound material and adequate strength and free from defects
b) Properly maintained
Pressure Plant
a) At Hero Cycles any plant or machinery or any part thereof is operated at a pressure above
atmospheric pressure, effective measures are taken to ensure that the safe working pressure of
such plant or machinery is not exceeded.
b) The Sate Government Has made rules providing for the examination and testing of any plant
and machinery which are being followed by the Hero Cycles. The testing is done in every six
months.
Floors, Stairs and Activities at means of access
In Hero Cycles Limited all Floor, steps, stairs, passages and gangways are of sound construction
and properly maintained and where it is necessary safety, steps and stairs passages are properly
provided with substantial handrails.
Excessive weights
No person employed in factory is allowed to lift carry or move any load so heavy as to be likely to
cause him injury.

Protection of Eyes
In respect of any such manufacturing process carried on in factory effective screens or suitable
goggles, helmets are provided for the protection of persons employed.
Precautions against dangerous fumes, gases etc.
No person is required or allowed to enter any chamber, tank, vat, pit, pipe or other confined space
in factory in which any gas fume, vapors or dust is likely to be present to such an extent as to
involve risk to person being overcome thereby, unless it is provided with a manhole off adequate
size or other effective means.

Explosive or inflammable dust or gas etc.

- 17 -
In factory, any manufacturing process which produces dust, gas, fume or vapors of such character
and to such extent as to be likely to explode to ignition, all practicable measures are taken to
prevent any such explosion by-
a. Effective enclosure of the plant or machinery used in the process.
b. Removal or prevention of the accumulation if such dust, gas, fume or vapor.
c. Exclusion or effective enclosure of all possible sources of ignition.
Precautions in case of fire
Ion factory, all practicable measures are taken to prevent outbreak of fire and spread, both
internally and externally, and to provide and maintain, safe means of escape for all persons in the
event of a fire, and the necessary equipment and facilities for extinguishing fire.
Effective measures are taken to endure that all the workers are familiar with the means of
escape in case of fire and have been adequately trained in the routine to be followed in such cases.
Maintenance of buildings
Proper maintenance of building done from time to time so that in any condition to lead to
conditions detrimental and welfare of the workers, dose not arises.

AN INTRODUCTION OF WELFARE MEASURES

DEFINITION:-

The oxford Dictionary defines labour welfare as effort to make life worth living for workers the
voluntary efforts of the employers to establish within the existing industrial system, working and
sometimes living and culture conditions of employees beyond what is required by law and
customs of the industry and conditions of the market.

- 18 -
Welfare works covers all the efforts which employers make for benefit of their employees over
and above the minimum standards of working conditions fixed by the factories Act and over and
above the provisions of social legislators providing against old age, unemployment and sickness.

4.1 WELFARE

Sections 42 to 50 of the act, which deal with the facilities for the welfare of the workman in a
factory, are as follows:

 Washing Facilities(Section 42)

In every factory:-
 Adequate and suitable facilities for washing shall be provided and maintained for the use
of the workers therein;
 Separate and adequately screened facilities shall be provide for the use male and female
workers;
 Such facilities shall be conveniently accessible and shall be kept clean.

 Facilities for storing and Drying clothes(Section 43)

The state Government may, in respect of ant factory or class or description of factories,
make rules requiring the provision therein of suitable places for keeping clothing not worn
during working hours and for the drying of wet clothing.

 Facilities for Sitting (Section 44)

In every factory suitable arrangements for sitting shall be provided and maintained for all
workers obliged to work in a standing position, in order that they may take advantage of
any opportunities for rest which may occur in a course of their week.

 First Aid Appliances (Section 45)

- 19 -
 There shall in every factory b provided and maintained so as to be readily accessible
during all working hours First –Aid boxes or cupboards equipped with the prescribed
contents, and the number of such boxes or cupboards to be provided and maintained shall
not be less than one for every one hundred and fifty workers ordinarily employed at any
one time in a factory.
In every wherein more than five hundred workers are employed there shall be provided
and maintained an ambulance room of prescribed equipment and in the charge of such
medical and nursing staff as may be prescribed and those facilities shall always be
available during the working hours of the factory.

 Canteens(Section 46)

The State Government may make rules requiring that in any specified factory wherein
more than fifty workers are employed, a canteen or canteens shall be provided and
maintained by the occupier for the use of the workers.

 Shelters, Rest rooms and Lunch Room(Section 47)

In every factory wherein more than thirty women workers are employed, adequate and
suitable shelters, rest rooms and a suitable lunch room, with provision for drinking water,
where workers can eat meals brought by them, shall be provided and maintained for the
use of workers.
Provided that any canteen maintained in accordance with the provisions of section 46 shall
be regarded as a part of the requirements of this sub section: provided further that where a
lunch room exist no workers shall eat any food in the work room.

 Crèches (Section 48)

In every factory wherein more than thirty women workers are employed there shall be
provided and maintained a suitable room for the use of children under the age of 6 years of
such women.

- 20 -
 Such rooms shall be provide adequate accommodation shall be adequately lighted and
ventilated, shall be maintained in a clean and sanitary condition and shall be under the
charge of women trained in the care of children and infants.

 Welfare Officers(section 49)

In every factory wherein five hundred or more workers are ordinarily employed the
occupiers shall employ in the factory such number of welfare officers as may be
prescribed.
The State Govt. may prescribe the duties, qualifications and conditions of service of
officers employed.

 Power to make Rules for Welfare of Workers (Section 50)

Section 50 of employers to the State Government to make Rules;

1. Exempting, subject to compliance with such alternatives arrangements for the welfare of
workers as may be prescribed, any factory or class of description of factories from the
compliance with any of the provision of this chapter.
2. Requiring in any factory or class or description of factories that representatives of the
workers employed in the factory shall be associated with the management of the welfare
arrangements of the workers.

WELFARE MEASURES PROVIDED BY HERO CYCLES

The various welfare measures provided at Hero Cycles Ludhiana are specified below:

- 21 -
  Washing Facility: The Company has provided proper wash rooms to the workers who are
working at different shift hours. There are 10 wash rooms for every 100 workers in the
company. They ensure to provide clean and hygiene working conditions in the company so
that workers can put their full effort in all areas.
 Canteen Facility: Workers are provided with a separate canteen, where they have their
lunch and other refreshments. There are 1500 workers working in the company and in
among the two shifts there are nearly 700 employees so the area of canteen has to be big.
Considering this point the canteen provided to them is big in size with the sitting capacity
of nearly 800 employees. Canteen prices are also cheap and completely affordable. Tea is
provided at Rs 20 paisa to the workers and lunch plate worth Rs 8 which include 2
chappati’s, rice and 1 dal and 1 sabji.

 Rest Rooms: Proper rest rooms are provided so that the workers can get rest during the
break of 45 mins they get.

 Doctor: Every organization with more than 500 employees need to appoint an MBBS
doctor, same is being done by hero cycles. They have a permanent MBBS Doctor so that if
any accident occurs immediate treatment could be provided.

 Dispensary: A fully fledged dispensary with a team of 4 medical staff members is there in
the company and an ambulance is available around the clock.

 Health &Safety officer: Health and safety officer acts as an adviser to management on
the latest legal obligations, ensuring the standard of safety is up to the latest regulatory
standards. The officer also imparts advice to others through training and discussion, as
well as creating company policies that deal with health and safety, such as evacuation
procedures.

Hero-Group

The Hero Group has done business differently right from the inception and that is what has helped

- 22 -
us to achieve break-through in whatever product category we have ventured in. The Group's low
key, but focused, style of management has earned dealers, as also worldwide recognition.
The growth of the Group through the years has been influenced by the number of factors:
The Hero Group through the Hero Cycles Division was the first to introduce the concept of just-
in-time inventory. The Group boasts of superb operational efficiencies. Every assembly line
worker operates two machines simultaneously

to save time and improve productivity. The fact that most of the machines are either developed or
fabricated in-house, has resulted in low inventory levels.
In Hero Cycles Limited, the just-in-time inventory principle has been working since the beginning
of production in the unit and is functional even till date. The vendors bring in the raw material and
by the end of the day the finished product is rolled out of the factory. This is the
Japanese style of production and in India; Hero i\s the first company to have mastered the art of
the just-in-time inventory principle.

India's Most Admired Business Houses

Ranking Business house

1 Reliance
2 Wipro
3 Tata

- 23 -
4 Aditya Vikram Birla
5 Bajaj
6 Godrej
7 HERO
8 Ranbaxy
9 Bharti
10 Mahindra

CHAPTER – 2

- 24 -
 LITERATURE REVIEW

 Adriana Rebaza-Flores (Feb. 1987) stated that Occupational health is part of the
individual's health within the human groups of the society, and is known following whose

- 25 -
 criteria as physical, mental and social welfare. It is also the result of the occupational risks
to which the worker is exposed. It is in the field of occupational health that the theme of
occupational safety finds its place. And occupational safety has as its objective the
prevention of workplace accidents, which are in turn conditioned by the occupational risks
that depend on human and physical causes: radiation, chemical contamination, harmful
work habits, unsafe work conditions, and so on.
 Solarski, Ralph (Oct 1999), stated that When plants run at peak capacity, there is less
downtime devoted to preventive maintenance and housekeeping. But poor housekeeping
creates a bad impression among employees and visitors. It can also lead to safety problems
and lost productivity. Even in fast-paced manufacturing environments, however, there are
measures you can take to maintain a clean, safe, productive workplace.
 Jim Staller (July 13, 2005) states that Industrial safety is important for all employees on a
daily basis and working in an area without safety awareness may result in serious bodily
harm or possibly even death. Industrial safety is a key factor in running a company and
there are many aspects to consider when providing overall safety for your employees. It
must be ensured that employees have special equipment and procedures to ensure eye
safety, ear safety, head protection, fire prevention and respiratory protection. Here are
ways to ensure you (or your employees) are protected in each of these areas.
 Peter Dorman (June 2006), analyzed criteria for evaluating occupational safety policy and
reviewed the neoclassical argument and sets forth an alternative approach based on (1) an
allocation of full safety rights to labour enforced by a right to refuse hazardous work, (2) a
provision for compensation bargaining between workers and firms, and (3) a supporting
apparatus for research and training. Institutional elements of this approach which exist in
the United States and other countries are identified, and the model is considered in light of
cognitive dissonance, capital flight and other issues.

 Nemilou Despuez (May 2008), stated that some professions which involves building
construction, handling chemicals, and working in industrial companies are usally
considered accident prone jobs. However, there are ways to prevent fatal industrial
accidents and provide a safe workplace for employees. These are : Changing the
workplace and installing some devices, implementing safety practices in workplace,

- 26 -
adjusting the work schedule and task of employees, provide workers with personal
protective equipment.

- 27 -
 CHAPTER – 3

RESEARCH METHODLOGY

Research Methodology

- 28 -
Sampling plan:-

Details of sampling plan adopted for this study is as following:-

Sampling unit: Sampling units consist of workers who are working in HERO CYCLES,
Ludhiana.
Sampling techniques: For this purpose of selecting sampling for constituting sample judgment
and convenience sampling has been applied. Thus a combination of non-probability sampling and
probability sampling was used. Non-probabilistic judgment sampling was used to identify
sampling units and probability random sampling was used to select sampling units.

Sampling size: Sample size of 100 sampling units has been taken for the purpose of collecting
actual figures.

Data collection
To collect vital information for research study both primary and secondary sources have been
utilized.
Primary Sources: - Information from sampling units has been collected through primary sources
most by conducting personal interview and questionnaires.
Secondary Sources: - Secondary sources like internet, magazine and newspapers have been used
to collect information about the current welfare and safety scenario so as to get insight of it.

Research approach &research instrument

Research Approach: - Research approach towards this study is combination of survey research
and observational research. Survey research has been conducted through personal interview of
respondents in order to collect response. Observation was used to decide place and time for
conducting personal interviews.
Research Instrument: - While conducting personal interviews of respondents, structured
questionnaires has been used as research instrument.

- 29 -
Research tools and techniques
Statistical tools like average, percentages etc and marketing research tools like factor analysis
have been done.

OBJECTIVES OF STUDY

- 30 -
 To study the safety facilities provided by the company.
 To study the welfare facilities provided to the workers in the
company.
 To suggest some safety measures to improve conditions of working.
 To find various welfare facilities this can help to motivate workers
at work.
 To find the improvement areas to improve working conditions.
 To understand the needs for safety and welfare facilities in a
company

Scope of study
-

- 31 -
The scope of study is confined to Ludhiana city. For the purpose of sampling, workers of
Ludhiana unit has been considered as universe of the study. Study has been carried out to study
the safety and welfare services at hero cycles, Ludhiana.

Limitations of Study

1. It has been assumed that sample of respondents selected through judgment

random sampling is true representative of population.

- 32 -
2. Some respondents took it very lightly and did not give accurate information.

3. The study is confined to workers Ludhiana city only. The results cannot be
generalized for any bigger population

4. Sample size of respondents has been restricted to 50 respondents because of

time and resource constraints

5. Responses were taken in time office so workers hesitated to answer the

problem related to working of time office.

- 33 -
 CHAPTER – 4

DATA ANALYSIS AND

INTERPRETATION

SAFETY QUESTIONNAIRE (SEE ANNEXUTURE -1 )

Q1. Are you aware of safety policy of your organization?

- 34 -
 RESPONSE NO. OF RESPONDENTS % OF REPONDENTS
YES 82 82
NO 18 18

Interpretation
 Most of the employees and workers of the organisation says that they know about the
safety policy of Hero cycle i.e 82%
 18% respondents responded that they are not aware of it.

Q2. Does the organization provide safety training regarding the handling of machines/equipments
related to dangerous operations? (see annexture - 1)

Response No. of respondents % of respondents

Always 86 86%

- 35 -
 Sometimes 10 10%
Never 4 4%

Interpretation
 86% respondents said that company always provides training.
 Few respondents responded that company sometimes give training i.e. 10
 4% respondents responded that they don’t get training

Q3. Does your organization provide you safety equipments for work on dangerous machines?

Response No. of respondents % of respondents

Always 93 93%
Sometimes 5 5%

- 36 -
 Never 2 2%

Interpretation

 Most of the respondents responded that they get safety equipments every time i.e. 93%
 5% responded that they sometimes get it sometimes not
 25 said they never get safety equipments

Q4. To what level machines are properly maintained and fenced?

RESPONSE NO. OF RESPONDENTS % OF REPONDENTS

HIGHLY SATISFACTORY 78 78%

- 37 -
 SATISFACTORY 12 12%
NEUTRAL 5 5%
DISATISFACTORY 3 3%
HIGHLY 2 2%
DISSATISFACTORY

Interpretation
 78% respondents said that they are highly satisfied with the fencing and maintenance of
machinery where 12% said it is satisfactory.
 5 % said that it is neither satisfactory nor dissatisfactory.

Q 5: How frequently do accidents occur in your Company?

Very Frequently Frequently Sometimes Never

- 38 -
 0% 20% 80% 0%

Interpretation
 Most of the respondents responded that accidents occur sometimes i.e 80% and 20% said it
occurs frequently.
 Where no when responded that it occurs very frequently or never

Q6: What are the common reasons for accidents?

According to the survey there are different reasons for accidents but most of the accidents happen
because of human negligence or mistake.

- 39 -
Q7: Does the company analyze the causes for accidents and take corrective measures to reduce the
no. of accidents in future?

Always Sometimes Never

70% 20% 10%

Interpretation

 70% of respondents said company finds out the reasons of accidents

 Where 20% said that sometimes company do sometimes not
 10% said they do not find the cause

- 40 -
Q8: Does the safety officer take corrective action in time whenever needed?

Always Sometimes Never

85% 10% 5%

Interpretation

85% of the respondents think that the actions taken by the welfare officer are satisfactory while
10% think that immediate actions are taken sometimes and 5% responded for the view never.

- 41 -
Q9: Does the organization provide safety provisions on the following:

Options YES NO
Protection of body 100% 1%
Protection against 100% 1%
dangerous fumes

To lift heavy 100% 5%

loads/weights.

Interpretation

99% of the workers are satisfied with safety of body provided by the organization while only 1%
does not agree to it.

- 42 -
Interpretation

99% of the workers are satisfied with safety of body provided while handling dangerous
operations by the organization while only 1% does not agree to it.

Interpretation

- 43 -
95% of the workers are satisfied with provision of lifts provided by the organization while only
1% does not agree to it.

WELFARE QUESTIONNAIRE (SEE ANNEXTURE – 2 )

1. Are you aware of the welfare policy followed in the company?

Type of response No. of respondents Percentage

Yes 75 75%

No 25 25%

Awareness about Welfare Policy

- 44 -
Interpretation

About 75% of the respondents are aware about the welfare policy followed in the company
and 25% are not aware about it.

Q2. Is the company providing you best services related to the following? (See annexture -2)
 First aid facility
 Ambulance facility
 Dispensary
 Rest room
 Good working environment

First Aid Facility

Response Number of respondents Percentage

Highly agree 50 50%

- 45 -
 Agree 30 30%

Neutral 10 10%

Disagree 7 7%

Highly disagree 3 3%

Interpretation
Maximum respondents are highly agreed with the first aid facility while some have neutral
opinion and few disagree to it.

Ambulance Facility

Response Number of respondents Percentage

Highly agree 80 80%

Agree 10 10%

Neutral 5 5%

Disagree 4 4%

Highly disagree 1 1%

- 46 -
Interpretation
80% of the respondents highly agree to the ambulance facility provided at Hero
Cycles Ludhiana and very few have neutral opinion and negligible number of respondents
disagrees.

Dispensary

Response Number of respondents Percentage

Highly agree 75 75%

Agree 10 10%

Neutral 7 7%

Disagree 5 5%

Highly disagree 3 3%

- 47 -
Interpretation

75% of the respondents highly agree to the service of dispensary provided by the
company and very few have different opinion.

Rest Room Facility

Response Number of respondents Percentage

Highly agree 44 44%

Agree 22 22%

Neutral 11 11%

Disagree 17 17%

Highly disagree 5 5%

- 48 -
Interpretation

Though 40% of respondents highly agree to it but still the response is mixed related
to the facility of rest rooms in the company.

Good Working Environment

Response Number of respondents Percentage

Highly agree 84 84%

Agree 10 10%

Neutral 3 3%

Disagree 2 2%

Highly disagree 1 1%

- 49 -
 Interpretation

Maximum number of employees is very much satisfied with the kind of working
environment provided to them though a few disagrees.

3. To what extent you are being satisfied with the following?

 Washing facility
 Drinking water
 House keeping
 Storing facility (clothes, etc.)
 Canteen/Lunch rooms

Washing Facility

Response Number of respondents Percentage

Excellent 60 60%
Good 20 20%
Average 10 10%
Below average 8 8%
Poor 2 2%

- 50 -
Interpretation

60% of the respondents are very much satisfied with the washing facility provided to them
while others have mixed response.

Drinking water

Response Number of respondents Percentage

Excellent 55 55%
Good 25 25%
Average 7 7%
Below average 7 7%
Poor 6 6%

- 51 -
Interpretation

55% of the respondents think that drinking water facility is excellent while 25% think
that it’s good and 6% think that it’s not good.

House Keeping

Response Number of respondents Percentage

74 74%
Excellent
Good 20 20%
Average 3 3%
Below average 2 2%
Poor 1 1%

- 52 -
Interpretation

75% of respondents are satisfied with housekeeping while 20%think that it’s good while
remaining have average and below average response.

Storing Facility

Response Number of respondents Percentage

Excellent 70 70%

Good 15 15%

Average 7 7%

Below average 6 6%

- 53 -
 Poor 2 2%

Interpretation
70% of respondents are satisfied with storing facility provided to them while
remaining has shown mixed response towards it.

Canteen/Lunch Rooms

Response Number of respondents Percentage

Excellent 65 65%

Good 10 10%

Average 10 10%

Below average 8 8%

Poor 7 7%

- 54 -
 Interpretation
Respondents who believe that canteen facility is excellent are 65% among all and
remaining has shown mixed responses towards it.

3. To what extent you are being satisfied with the following canteen facilities?

 Quality of food

 Prices of food
 Cleanliness
 Sitting arrangement

Quality of food

Response Number of respondents Percentage

Excellent 55 55%

- 55 -
 Good 25 25%

Average 10 10%

Below average 7 7%

Poor 3 3%

Interpretation
Maximum respondents are highly satisfied with the quality of food provided at canteen
and very few are not satisfied with it.

Prices of food

Response Number of respondents Percentage

Excellent 75 75%

Good 10 10%

Average 7 7%

Below average 5 5%

Poor 3 3%

- 56 -
Interpretation
75% of the respondents are satisfied with the prices of food items offered to them
and very few have different opinion.

Cleanliness

Response Number of respondents Percentage

Excellent 65 65%
Good 25 25%
Average 5 5%
Below average 2 2%
Poor 3 3%

- 57 -
Interpretation

65% of the respondents think that cleanliness at the canteen area is excellent while 25%
think that it’s good and 6% think that it’s not good.

Sitting arrangements

Response Number of respondents Percentage

Excellent 70 70%

Good 10 10%

Average 12 12%

Below average 6 6%

- 58 -
 Poor 2 2%

Interpretation
70% of respondents are satisfied with the sitting arrangements provided during
lunch time and tea interval, while remaining has shown mixed response towards it.

5. Are you satisfied with the following medical facilities? (See annexture -2)
 Doctor
 Laboratory
 Medicines
 Periodical checkup

Doctor

Response Number of respondents Percentage

Satisfied 85 85%

Dissatisfied 15 15%

- 59 -
Interpretation

Maximum respondents are highly satisfied with the advice and treatment provided to them
by the doctor at Hero Cycles Ludhiana and very few are dissatisfied.

Laboratory

Response Number of respondents Percentage

Satisfied 75 75%

Dissatisfied 25 25%

- 60 -
Interpretation

75% of the respondents are satisfied with the laboratory and the help provided to
them by the lab expert and only 25% are not satisfied to it.

Medicines

Response Number of respondents Percentage

Satisfied 80 80%
Dissatisfied 20 20%

- 61 -
Interpretation

80% of the respondents are satisfied with the availability of medicines for any emergency
and only 20% among them are not satisfied.

Periodic Checkups

Response Number of respondents Percentage

Satisfied 70 70%

Dissatisfied 30 30%

- 62 -
 Interpretation

70% of respondents are satisfied and aware about the periodic medical checkups
done in the company while 30% of them are not satisfied with these checkups.

Q6. Are you aware of the following:-

Medi claim insurance

Group insurance
Gratuity
Loans
Medical compensation.

Awareness of Workers of Group Insurance

- 63 -
 NO. of Persons % of Persons No. of Persons % of Persons
say Yes say Yes say No say No
Group 80 80% 20 20%
Insurance

Interpretation
1. 80% of the workers know that the company does Group Insurance for their benefit.
2. 20% workers don’t know about Group Insurance.

Awareness of Workers of Gratuity

No. of Persons % of Persons No. of Persons % of Persons

say Yes say Yes say No say No
Gratuity 95 95% 5 5%

- 64 -
Interpretation

1. 95% among the workers aware of the company Gratuity scheme.

2. Only 5% are not aware of this.
3. Highest awareness about it

Awareness of Workers of Loans

No. of Persons % of Persons No. of Persons % of Persons

say Yes say Yes say No say No
Loans 60 60% 40 40%

- 65 -
Interpretation

1. Only 60% workers think that they can get loan from the company.
2. 40% workers don’t think it.

Awareness of Workers of Medical Compensation

No. of Persons % of Persons No. of Persons % of Persons

say Yes say Yes say No say No
Medical 79 79% 21 21%
Compensation

- 66 -
Interpretation

1. 79% workers think that they can get medical compensation if they met any industrial
accident.
2. 21% are not aware of this compensation.

Employee Assistant Program

No. of Persons % of Persons No. of Persons % of Persons

say Yes say Yes say No say No
Employee 80 80% 20 20%
Assistant
Program

- 67 -
Interpretation

1. Among the workers 80% of workers aware of the employee assistant program.
2. Only 20% are not aware of it.

8Q: Are there any suggestions that you would like to give regarding Welfare?

1. There should be restrooms for the workers, where they can rest for sometime after their
shift.
2. The quality of the food stuffs provided in the canteen can be more improved.

- 68 -
 CHAPTER – 5

FINDINGS AND CONCLUSION

FINDINGS OF STUDY

 82% Workers are aware and 18% workers are not aware about the safety policy of the
organization.

 86% workers said the organization always provided training regarding work and 10% of
workers said sometimes and a few number of persons such like as 4% of workers said they
don’t get training.

 Most of the respondents responded that they get safety equipments every time i.e. 93%

- 69 -
  5% responded that they sometimes get it sometimes not and 25 said never about safety
equipments.

 78% respondents said that they are highly satisfied with the fencing and maintenance of
machinery where 12% said it is satisfactory and 5% said no.
 Most of the respondents responded that accidents occur sometimes i.e 80% and 20% said it
occurs frequently.

 About 75% of the respondents are aware about the welfare policy followed in the company
and 25% are not aware about it.
 Maximum respondents are highly agreed with the first aid facility while some have neutral
opinion and few disagree to it.
 75% of the respondents highly agree to the service of dispensary provided by the company
and very few have different opinion.

 60% of the respondents are very much satisfied with the washing facility provided to them
while others have mixed response.
 55% of the respondents think that drinking water facility is excellent while 25% think
that it’s good and 6% think that it’s not good.

CONCLUSION

The general position of workers in respect of welfare facilities would seem to be that there is
growing awareness of their beneficial effect on the well being of the workers as a whole, leading to
improved industrial relations and greater productivity, but that are not uniformly provided, and
where these are provided there are variations from region, industry and unit to unit.
The study finds various reasons that according to workers what should be done to help they feel
comfortable on the job and they keep working safely. Overall it was found that worker search for

- 70 -
the better working conditions and facilities to improve their standards of living alone with the safety
of their life and adequate welfare if their family. They basically look for job satisfaction, safe and
comfortable working environment.

At the last various suggestions have been provided to improve the safety and welfare facilitates at
Hero Cycles Limited. It was found that the safe working environment and welfare of the family are
the most important factors which employees keep in mind while selecting an organization. Other
factors include facilities and services provided by the company.

So study has been done to understand the workers preferences. It also involves various measures
to provide safely and to work for the welfare and betterment of the workers so that they can work
safely and feel secure at their workplace and work efficiently and effectively.

- 71 -
 CHAPTER – 6

SUGGESTIONS & RECOMMONDATIONS

SUGGESTIONS & RECOMMONDATIONS

- 72 -
1. On shop floor worker should be provided with glucose or lemon water which increases his

stamina to work.

2. Condition of workers canteen and restroom should be improved. Cleanliness should be

maintained in canteen and quality of food should be provided. Sufficient amount of food

should be cooked to meet the demand of all workers.

3. Quality circles should be introduced in organization. It will help in removing day to day

work related problems of workers and moreover workers will feel motivated and sense of

belongingness will be generated when they solve their own problems and increase the

productivity of organizations.

4. For the welfare of workers monetary and non monetary rewards and awards should be

provided to workers who completes a certain time of his tenure.

5. Proper counseling of workers should be done by supervisors which will change their

perception about work related problems and personal issues. So proper counseling of

workers will help in changing this mind.

6. A supervisor per shift in charge should be held accountable for a group of workers their

problems, welfare facilities, grievances, motivation level, participation in activities etc.

7. Company should lay more stress on taking corrective measures for safety regarding

accidents. Proper training should be provided to workers; work load should be regulated as

per the handling capacity of the workers so that they do not lose their concentration.

- 73 -
8. Quality of uniform and shoes should be improved and it should be designed according to

working conditions so that workers do not face any kind of skin related problem.

9. Working environment needs to be improved to enhance the satisfaction level of workers

the environment should be made friendly and team spirit need to be built up.

10. Training should be given regarding personal growth and development of the workers to

make them a good citizen.

- 74 -
BIBLIOGRAPHY

MAGAZINES REFERRED:

- 75 -
Competition Affairs
Management Digest
Business World
India Today

WEBSITES

www.google.com : http://www.google.com/
www.yahoo.com : http://www.yahoo.com/
www.ask.com : http://www.ask.com/
www.dogpile.com : http://www.dogpile.com/
www.herocycles.com : http://www.herocycles.com/
www.alltheweb.com : http://www.alltheweb.com/
www.lycos.com : http://www.lycos.com/
www.dogpile.com : http://www.dogpile.com/

- 76 -
 ANNEXUTURE

ANNEXTURE – 1

SAFETY QUESTINNAIRE

- 77 -
Name
Age
Department
Marital status

Q1. Are you aware of safety policy of your organization?

Yes No

Q2. Does the organization provide safety training regarding the handling of machines/equipments
related to dangerous operations?
Yes No

Q3. Does your organization provide you safety equipments for work on dangerous machines?
Always Sometimes Never

Q4. To what level machines are properly maintained and fenced?

Highly satisfactory satisfactory average dissatisfactory highly dissatisfactory

Q5. How frequently do accidents occur in your company?

Very frequently frequently sometimes Never

Q6. What are the common reasons for accidents?

Q7. Does the company analyze the causes of accidents and take corrective measures to reduce the
number of accidents in future?
Always sometimes never

Q8. Does the safety officer take corrective actions in time whenever needed?
Always sometimes never

Q9. Does the organization provide safety provisions on the following

Yes No
Protection of body
Protection against dangerous fumes
To lift heavy loads/weights

Q10. Would you like to give any suggestion for improvement in the safety policy?

- 78 -
ANNEXTURE – 2

WELFARE QUESTIONNAIRE

- 79 -
Q1. Does the company follow the welfare policy?

Yes no

Q2. Is the company providing you best services related to the following:-

Highly agree Agree neutral disagree highly disagree

First aid facility

Ambulance facility
Dispensary
Rest room
Good Working
Environment

Q3. To what extent are you satisfied with following:-

Excellent good average below average poor

Washing facility
Drinking water
House keeping
For storing clothes
Canteen/lunch rooms

Q4. Give your opinion related to following canteen facilities?

Excellent good average below average poor

Quality of food
Prices of food
Cleanliness of canteen
Sitting arrangement

Q5 Are you satisfied with the following medical facilities:-

Satisfied Dissatisfied
Doctor
Laboratory
Medicines
Periodical checkup

Q6. Are you aware of the following:-

Yes No

- 80 -
 Medi claim insurance
Group insurance
Gratuity
Loans
Medical compensation

Q7. Does the organization provide Employee assistant programs?

Yes no

Q8. Are there any suggestions that you would like to give regarding labour welfare and safety
policy of Hero Cycle?

- 81 -
 -

- 82 -