End-to-End Solution Operations

SAP Solution Manager

Product Management
SAP AG

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 Customers‘ Main IT Task:
End-to-End Operations

Running business applications through the

complete life-cycle is a challenge
Availability? Performance?
Customers must master
„ Complexity
Compliance? „ Technology
„ Skills
„ Resources
Administration?
Î Risks
Î Costs
Process and Data
Transparency?

HOW TO Implement End-to-End Operations for

mission-critical processes?
© SAP 2008 / Page 2

Today‘s IT solutions require a clear end-to-end operations strategy

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 Implement End-to-End Solution Operations
With Run SAP

Run SAP is „ASAP for Operations“

It provides Best Practices, Content, Services, Training
and tools for End-to-End Solution Operations

Run SAP
SAP Standards for Roadmap Trainings &
Solution Operations Certification
Accelerate the
Define central E2E Provide up-to-date
implementation of
operations tasks skills for the ecosystem
E2E operations

Services
Engage SAP to implement E2E operations

SAP Solution Manager

Provides all tools for E2E operations

Run SAP facilitates the implementation of

E2E Solution Operations
© SAP 2008 / Page 3

By leveraging the RunSAP methodology with it’s standards and best practices you will
benefit from the experience of the SAP.
This helps to avoid errors, mitigate risks, increase the availability and performance of
the SAP solution, to smoothen and accelerate the process flow, enables automation
and hence a reduction of cost of operations.
By implementing E2E Solution Operations with RunSAP and SAP Standards SAP
guarantees Business Process Availability, Business Process Performance, Data
consistency and transparency, as well as maintainability and upgradeability.

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 SAP Shares World Class Support Knowledge
for E2E Operations

SAP standardizes E2E Solution Operations

SAP Standards for Solution

Operations:
• Define mission-critical operations processes
• Provide Best Practices and Implementation
Roadmaps
• Based on a general organizational model
• Trainings/Certifications are available
• Available for download at
http://service.sap.com/supportstandards

The standards allow to set up best-in-class operations

© SAP 2008 / Page 4

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 SAP Solution Manager as Application
Management Platform

E2E Solution Operations are based on

SAP Solution Manager

SAP Solution Manager provides:

• Workflows
• KPIs and SLAs
• Reporting
• Content & methodology

SAP Solution Manager supports all E2E standards

© SAP 2008 / Page 5

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 Essential Scenarios for Application Management
and Administration for the Entire Solution Lifecycle

Upgrade

Delivery of SAP Services

Core Implementation of
Administration
Business SAP Solutions
Process

Root Cause Analysis Service Desk

Test Management

Solution Monitoring

Change Request Management

© SAP 2008 / Page 6

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 SAP Solution Manager Supports Mission
Critical Operations With Work Centers

Role-based user interfaces simplify the access to

E2E Solution Operations processes

Business Program Application Technical

Process Management Management Operations
Champions Office

Request
Business
Change
Implement
Change

Monitor Test
Change Change

Deploy
Change

Sign-off
Change

Work Centers
• based on SAP Standards
• role-based
• easy to use and learn
• available for SAP Solution Manager 7.0
© SAP 2008 / Page 7

Key Message:
Great news by bringing all SAP Solution Manager capabilities together.
SAP Solution Manager Work Centers ensure smoother access to application
management functions via a ready-to-use, integrated, efficient user interface.
Work Centers provides the openness, visibility, and measurability that is central to
successful mission critical operations.
For example: The integrated content of the work centers allows administrators to detect
dependencies and discover potential
synergies to further optimize processes within the IT organization, thus reducing the
total cost of operations.

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 Essential Workcenters for Application Management
and Administration for the Entire Solution Lifecycle

Upgrade
Work Center:
•Implementation & Upgrade

Delivery of SAP Services Implementation of

Work Center:
SAP Solutions
•Service Delivery
Work Center:
Core • SAP Solution
Manager
Administration Business Administration

Process
Work Center: • Solution
•System Administration Documentation
•System Monitoring Assistant
• System Landscape
Management
• Implementation /
Root Cause Analysis Service Desk Upgrade
Work Center: Work Center:
•Root Cause Analysis •Incident Management
Test Management
Solution Monitoring Work Center:
Work Center: •Implementation & Upgrade
•Business Process Operations •Test Management
•Job Management

Change Request Management

Work Center:
•Change Management

© SAP 2008 / Page 8

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 SAP Provides Aligned Methodologies Along the
Solution Lifecycle

Run SAP provides a proven methodology to optimize the implementation

and ongoing management of End-to-end Solution Operations.

Definition Handover
Run SAP Operations Operations &
Operations into
Setup Implementation Optimization
Concept Production

AcceleratedSAP (ASAP) provides a proven methodology to

streamline implementation and upgrade projects.

© SAP 2008 / Page 9

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 Run SAP Roadmap

Assessment and Design of Setup of Handover Operations and

Scoping Operations Operations into Production Optimization

Operational Knowledge transfer

End-user End-user support End-user
requirements training and
support concept implementation support
analysis certification
Change Change
Final testing and Change
Scope definition management management
sign-off management
concept implementation
Technical Application Application
Application
requirements and management management Handover
management
architecture concept implementation
Business process Business process Custom
Go live of
Project setup operations operations development
operations
concept implementation management
Governance Custom Dev. Custom Dev. Business
model for management management process
operations concept implementation operations
Technical Technical
Solution transition Technical
operations operations
to enterprise SOA operations
concept implementation
Technical Technical Technical
infrastructure infrastructure infrastructure
design implementation management

© SAP 2008 / Page 10

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 SAP AGS Transfers its Knowledge Expertise Throughout
Professional E2E Training Curriculums and Certifications

E2E Trainings & Certifications provide

the skills for mission-critical operations

The E2E Training Curriculum and the Certificates:

• Secure quality for the whole ecosystem

Training
• Reduce risk for out-sourcing/-tasking
• Provide access to best-in-class knowledge

Certifications

No doubts about insufficient skills

© SAP 2008 / Page 11

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 Trainings and Certifications are Available for
all SAP Standards for Solution Operations

Example: Trainings/Certifications for Change Request

Management & Change Control Management

E2E Technical Quality Mgmt. Change Control Mgmt. System Administration

TRAININGS Technical Upgrade Mgmt. Change Request Mgmt. EP, XI, BI Administration
Change Diagnostics Test WebAs (DBs) Administr.
Mgmt.

Technical Quality Mgmt. Application Management SAP System Administr.

E2E
Expert
CERTIFICATIONS Technical Upgrade Mgmt. SAP System Administr. for
specific components

© SAP 2008 / Page 12

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 SAP Standards for Solution Operations are
Implemented in Steps

Installation of Implementation of Business Process

Root Cause Analysis One Transport Order Integration Enterprise SOA Readiness
Tools (Change Control Management) & Automation

End-to-End Solution Operations End-to-End Solution Operations

Starter Package Advanced Package

SAP Standards für Solution Operations

Solution Documentation Change Control Management BPM & Interface Monitoring Upgrade
Root Cause Analysis Change Request Management Data Volume Management Enterprise SOA Readiness
System Monitoring Testing Job Scheduling Management

System Administration Data Integrity

Remote Supportability Exception Handling

Incident Management Transactional Consistency

SAP Standards for Solution Operations

http://service.sap.com/supportstandards
© SAP 2008 / Page 13

Implementing End-to-End Solution Operations Standards

Implementing the SAP Standards for Solution Operations can be done step by step.
The only prerequisite for the implementation is the installation of SAP Solution Manager
7.0. as it is the backbone for the standards and enabler for end-to-end solution
operations.
When implementing the standards you will benefit from the various functionalities of
Solution Manager.
The implementation path of E2E begins with standards that are most critical for your
core business processes.
We recommend the installation paths according to the four major core competencies of
End-to-End Solution Operation Support:
1. Installation of diagnostics:
Solution Manager will be configured and up and running as quickly as possible,
saving you valuable time and money.
In addition we will configure collaboration (service desk) as well as issue
management and set up of earlywatch.
2. Installation of change control and one-transport order
Set up of sandbox simulation landscape for one-transport-order on your solution
manager system to enable you to simulate Java transports or changes on
your SAP system

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3. Implementation of business process integration & automation
At this stage you will be enabled to create and implement a comprehensive Business
Process & monitoring strategy
4. Enterprise SOA readiness or technical upgrade management
By implementing the standards for upgrade management you will be able to manage
upgrade projects including testing, minimizing downtime and
adoption/modification of applications
A comprehensive training and certification program aligned to these four core
competencies ensure the knowledge and expertise of the customer business process
expert team.
On this slide you get as well a good overview of which standards will be involved/will be
touched when implementing one of the four end-to-end core competencies
To support you with the implementation of the standards, SAP offers packaged
implementation services:
E2E Solution Operations Starter Package covers Diagnostics and Root Cause Analysis,
as well as Change Control Management and one-transport order
E2E Solution Operations Advanced Package focuses on Business Process Monitoring,
Integration & Automation including Data Volume Management and Job Scheduling
Management
Both packages are recommend in the proposed scope as the service delivery of the
various is aligned and build on each other

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 SAP Solution Manager – Summary

Mission Statement:
SAP Solution Manager enables efficient
application management and administration

“Once we started working with SAP Solution Manager, we soon realized the benefits for comprehensive document
management, faster issue resolution, and effective communications.”
Karen Garafalo, Director of SOAR Program Management Office, Sony Electronics Inc.

“Management time spent monitoring customizing distribution has been cut by 45%. Error resolution time is also down
by 50%, and we can see that SAP Solution Manager will give us a high level of protection against inadvertently making
unwanted customizing changes.”
Andreas Pott, Systems Analyst, HP.

“SAP Solution Manager addresses our entire infrastructure management needs, reduces risk, lowers the cost of
ownership, and speeds the return on investment for our online buying solution.”
Guillaume Legros, Project Leader, Airbus France SASRob

Reduced Cost of Ownership, Mitigated Risk, Transparency,

Available free of Charge
© SAP 2008 / Page 15

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© SAP 2008 / Page 16

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