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Complex technologies and changing business environments are among the main challenges faced
by organisations on the path to growth. Taking these elements into account, you need to integrate
the latest technology components that can seamlessly align with your business and drive
organisational efficiency. Understanding the complexities of the IT environment we extend our
system integration expertise to ensure that the technology is in line with your business objectives
no matter the size and nature of your organisation.
Our integration services include consultancy, system integration and project management of IT
services that provide:
Application and enterprise systems integration
Business continuity planning
Contact centre infrastructure
Data centres
Disaster recovery services
Enterprise management
Network integration
Platform integration
Retail automation
Security infrastructure
Our certified processes and over 15 years of service experience are reflected in the success we
have achieved in executing projects. We are an ISO 9001:2000 compliant (certificate no.:
IRQS/051074). Strategic alliances with leading technology players further enable us to deliver
cost-effective integration services that are steady, scalable, smart, innovative and result oriented
for your business. Being a pure-play system Integrator, we deliver the best of breed solutions to
customers with our vendor agnostic approach. Over the years, we have been consistently rated
the 'Top Network Integrator' by Voice and Data magazine and this is a clear testimony to our
skills in offering system integration services.
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IT is a key business enabler to support business growth. With the technology landscape
constantly changing, enterprises are finding it increasingly difficult to manage their complex IT
infrastructure and applications on their own. There is the need for IT infrastructure to power
businesses without any gaps in operations; together with the uninterrupted flow of real time
information from within the organization. For this an organizations IT strategy needs to be
directly aligned to its business strategy.
Wipro's Managed IT Services not only offers monitoring, management and administration of the
IT environment, it also synchronizes IT with business to maximize business performance;
leaving you to focus on the larger issues.
In short, we've every aspect of IT covered. The growing criticality of the IT eco-system in the
enterprises today has resulted in plethora of challenges. On the one hand there is the need to
provide 24x7 availability and on the other a diversity of technologies, a multiplicity of
applications and rapidly increasing transaction throughput.



Global competitiveness is driving market growth across domains and as your business expands,
the need to focus on core capabilities becomes increasingly critical. You require the best
resources to be devoted across your enterprise as you grow. With IT infrastructure emerging as
an important element of defining and achieving your business objectives, you also need to be
technologically ready to take on strategic challenges that can fuel your growth. Balancing these
business and technology requirements would unnecessarily burden your organisational resources.
With this in mind, outsourcing is the key to taking care of IT infrastructure and application needs
while allowing you to concentrate on your business competencies. Across domains, IT is an
integral part of organisational process and growth and Wipro Infotech is that partner who can
help you achieve technology competence of the highest level.
Wipro Infotech Total Outsourcing (TOS) services are targeted at achieving maximum value by
providing end-to-end best of breed IT practices for your business. From technology optimisation
to mitigating risks, we fulfil your constant IT infrastructure and application demands while
evaluating, deploying and managing flexible, responsive and economical solutions. Through our
acknowledged quality processes and program governance frameworks, we help you achieve and
sustain business momentum. Based on service level agreements (SLAs), we meet every need and
objective of your business by providing IT infrastructure solutions that seamlessly align with
organisational processes and practices.

As one of the world's top technology vendor, we have helped organisations strategise, integrate,
manage, maintain and sustain their IT infrastructure to emerge stronger in their respective
domains. We are the partner of choice for corporates as they outsource their IT requirements,
thus enabling them to focus on their core competencies. Our success lies in our continued focus
to help you enhance your business value through IT.
    


With today's technological advancements, application development enables businesses to
achieve greater productivity and higher ROI. By leveraging the latest technology, complex
application portfolios drive and sustain businesses. Across domains, application development can
solve various business issues while helping rapidly evolving businesses deal with increasing
system complexity. The business solutions practice at Wipro Infotech leads the market in
application development and support services in Indian and Middle East regions. We help
companies like yours maximise on their IT investment, minimise on TCO and develop rapid
responses to competitive threats.
With a well-defined and mature application development process, we support the entire
application development lifecycle - from analysing your IT requirements to e-enabling your
processes. Our extensive domain knowledge means that we develop customised applications to
meet your IT requirements, seamlessly integrate various heterogeneous systems, and extend
support services for the applications. At Wipro Infotech, application security in terms of
compliance and risk is given critical importance.
With metrics-driven development phases, Wipro Infotech leverages its established experience
and expertise to develop and deploy world-class applications. We are committed to ensuring that
that business processes are built for change, dramatically improving the scalability and
adaptability of your organisation.
SLA-based delivery forms the basis of the entire service offerings. Combined with global
delivery models and web-based tracking tools you are assured of enhanced quality applications
and support services on these applications.

 


Wipro Infotech Business transformation services ensure process optimisation that lead to
revenue enhancement, cost reduction, customer satisfaction and improved quality of products or
services. We are the world's first IT services company to deploy Six Sigma and first in
achieving certifications of CMMi level 5 and PCMM level 5. With this strong background, we
build or enhance the existing processes in your organisation to ensure a faster pace of growth to
power your business forward.
In our Business Transformation services we work to incorporate Six Sigma, LEAN, TRIZ,
Theory of Constraint, CMMi and PCMM models as the framework to improve the operational
excellence in your organisation. Our services in this segment are spread across industry verticals
as we address the core business process improvement.
Our Business transformation practice involves the following:
 
   
  (BPMS) focuses on improving the business
processes from people, process and technology point of view through simulation and
process optimisation using BPMS tools
 
 
   involves building consistent and reliable processes with
the best quality benchmarks through Six Sigma, Lean, Triz, TOC
 
 
  
  (IQMS) helps in building standards across the
organisation through deployment of quality management system - CMMi, PCMM, TL
9000, ISO 9000 and proven business models - EFQM, DQA among others
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Information security management has reached critical levels in the face of ongoing and
perceived threats. Wipro Infotech Security governance practice addresses these threats to ensure
that confidentiality, integrity and availability of information is sustained. Understanding the
increased dependence on IT processes across business segments, we implement the best security
practices that are duly certified to provide assurance to your organisation and stakeholders.
The services we offer in security governance are:
Security advisory services and assurance services
Identity management services
Technical risk assessment
Compliance
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While anticipating risks, you also need to be prepared for any eventualities that may arise.
Through our security advisory services, Wipro Infotech provides risk assessment across
technical and security areas. While identifying and isolating potential threats, our team of
consultants formulate a Business Continuity Plan (BCP) and Disaster Recovery (DR) plan.
Adherence to standards like ISO 27001(earlier BS 7799) enables organisations to acquire
greater capabilities on legal compliance, information security and business continuity. Our
advisory services ensure that your networks, policies and procedures do not face the risk of
breaking down in any emergency.

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By extending risk management to avoid identity thefts and access control violations, we can
ensure that your business processes and operational infrastructure are in order. Wipro Infotech
Identity management consulting services consists of processes and technologies that allow the
right people to access the right information in an organisation.
The services offered include:
Role based access control
Directory and single sign on solutions
Design, evaluation and implementation
Solution architecture, WSS, PKI
Integration services
Post production sustenance
   
We conduct comprehensive risk assessment exercises to assess the vulnerabilities in your
system and rectify them. The services offered include:
Vulnerability assessment
Penetration testing
Forensic services
Application testing
Technology security solution
O
Wipro provides Security governance consulting services across business segments, ensuring that
your organisation conforms to the respective industry norms. These include Basel II, Anti
Money Laundering, Sarbanes Oxley (SOX), HIPAA, 21 CFR 11, SSE-CMM, Data Protection,
ISO 15048 among other global standards.

 
! 
Data warehouses are an organisation's corporate memory, containing critical information that is
the basis for their business management and operations. Organisations then require their data
warehouses to be scalable, secure and stable with the ability to optimise storage and retrieval of
complex sets of data. Business intelligence systems transform an organisation's ability to
convert raw data into information that makes online multidimensional transaction and
analytical processing possible. Data warehousing (DW) and business intelligence (BI)
operations together enable organisations to base crucial business decisions on actual data
analyses.
At Wipro Infotech, our DW/BI offerings provide your organisation with direct access to
information analytics that will help you respond quickly to emergent business opportunities and
rapidly changing market trends. With India's largest dedicated DW/BI team of 2050+
consultants who bring 4350+ person years of experience, Wipro Infotech DW/BI solution
framework can be customised to address your domain-specific requirements.
We have extensive experience in the finance and insurance, retail, manufacturing, energy and
utilities, telecom, healthcare and government sectors. Such varied domain experience, along
with our alliance with global vendors in the field and cross-technology competency drive your
BI operations from a departmental to an enterprise-wide initiative. As an end-to-end service
provider, we consult, architect, integrate and manage your DW/BI operations to ensure that you
stay ahead in today's competitive business environment.
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When your business growth and service delivery models depend on the stability of your IT
infrastructure and the information that resides within, can you afford the risk of downtime or
failure? Yet rapid technological advances and high operational expenditure in managing this
infrastructure can prove costly for your organisation.
At Wipro Infotech, we help you respond to this turbulent business landscape by offering you
powerful outsourcing solutions that help leverage your IT Infrastructure to gain competitive
advantage. Our comprehensive experience and consummate knowledge of this space helps you
increase operational efficiencies while ensuring constant availability and optimum performance
of your IT infrastructure.
Our availability services ensure your IT infrastructure is up and running all the time and
unforeseen breakdowns are addressed in the shortest possible time frame. Our technology
assistance is extended to your business through customer interfaces that can address any IT
infrastructure problems. These include:
#$%&'
 
: Our proactive 24x7 contact centre logs your call and
directs you to technical assistance.
c O : SimpleConnect is a multilingual telephonic technical helpdesk where our
 technical representative provides support and directions to resolve all your IT
infrastructure problems.
ï%
O : IT infrastructure issues that require direct technical intervention are
addressed by ExpertConnect - an online technical support mechanism used by our experts
to resolve the problem in real-time.
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: Our multi-technology expertise helps us deliver the necessary on-site
support. With wide access across locations, we provide quick response to any IT
infrastructure issues you may have. Our robust logistics network also ensures that any
spare part requirements are met in the shortest possible time.
With a strong skill focus on training and development across the latest technologies, Wipro
Infotech is geared to meet any of your IT infrastructure requirements through certified skills
and processes. This includes:
Customised SLA's for mission critical operations
Quality processes viz. Six Sigma for process improvement
Access to a structured knowledge base effectively leveraging over two decades of
customer service
Skill matrix includes Sun certified professionals, CCIE Cisco certified professionals, IBM
trained specialists, Avaya, HP, NetApp, EMC, Citrix, Micromuse, CA, Hitachi and Nortel
trained and certified engineers
Ensuring the high availability of your IT infrastructure, we provide spares support through our
warehouses located strategically across the country. We provide timely delivery of spares after
analysing your IT infrastructure requirements. Our logistics management includes the latest
technology updates and stock necessary spares accordingly. In addition, our principle alliances
with best in class technology providers give you innovative and flexible solutions that are in
line with the latest technologies.
At Wipro Infotech we are driven by a strong commitment to our customers. This customer
centric approach is reflected through our dedicated team under the banner of Customer
Advocacy who work towards enhancing your business experience across functions. C-SAT
surveys, Quality of Service programmes and customer specific dashboards are used to
proactively identify actions to enhance customer satisfaction. Customer escalations received by
Customer Advocacy are promptly worked upon and tracked to closure to form part of reactive
management by leveraging on the PITSTOP tool. This acts as a driver to resolve customer
complaints with speed and precision and cutting functional barriers.








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Wipro believes that being an integral part of society, corporate organizations must play
an active role in furthering the cause of sustainability. We strongly endorse the view that
corporations should transcend the limited worldview of seeing themselves as economic
entities and must play an active role in society. Our legacy of values and good
governance practices that go back to the inception of the company help us in this regard.
We view Sustainability Reporting as an important catalyst in the organizational
development process of seeding and reinforcing sustainability into every aspect of the
organization. Our Sustainability Report is predicated on the GRI (Global Reporting
Initiative) framework, one of the most widely accepted frameworks for sustainability
reporting. Reporting on an organization¶s sustainability performance is a powerful
indicator of an organization¶s culture of transparency and its sensitivity to larger societal
and ecological issues.

For more information on our Sustainability report click here


ï

Wipro is driving a self transformation to create an ecologically sustainable organization

and business. As Wipro moves forward on this path, it would continuously try to
influence all its stakeholders and communities, to move towards ecological
sustainability. For more information visit http://www.wiprocorporate.com/ecoeye/


 
 2
It is a fact that the path to economic progress is ecologically unsustainable. Each one of
us is a part of this.

The impact and effect of this could range from serious disruption to society and economy
as we know it, to global apocalypse and unprecedented global strife. It is going to be a
very serious impact ³how serious, is a question of degree and time´.

If every one of us ± organizations and individuals i.e. the global society transform to
ecologically sustainable progress, we have the best chance of shaping a secure and happy
future.

So, Wipro is driving this because:

„p þ




 


 We must act responsibly to build a secure and happy future
for humanity not just act for an economically successful present. Each one of us must do
it.
„p _



  



 Because they can influence others, because
they can innovate and act on solutions and because they are the dominant architects and
actors of the current socio-economic structure, which must go through a deep and
fundamental transformation towards ecological sustainability.
„p Ú

 



 
  Customers will demand it; employees will
seek for it and governments will mandate it; so its better to be early and prepared than be
caught lagging.
„p 


  

 
  Enormous business opportunities are
opening up in building businesses around ecological sustainability, and around weaving
ecological sustainability in current businesses.

c/ïï- 1 

Wipro believes that being an integral part of society, corporate organizations must
play an active role in furthering the cause of sustainability. We strongly endorse
the view that corporations should transcend the limited worldview of seeing
themselves as economic entities and must play an active role in society. Our
legacy of values and good governance practices that go back to the inception of the
company help us in this regard.

We view Sustainability Reporting as an important catalyst in the organizational

development process of seeding and reinforcing sustainability into every aspect of
the organization. Our Sustainability Report is predicated on the GRI (Global
Reporting Initiative) framework, one of the most widely accepted frameworks for
sustainability reporting. Reporting on an organization¶s sustainability performance
is a powerful indicator of an organization¶s culture of transparency and its
sensitivity to larger societal and ecological issues.


3456 





Wipro is uniquely positioned with its presence in multiple-business to offer an
array of green-solutions that help customers make their business more green


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„p Complete range of Brightness Management Products for Green Buildings.

„p Ability to integrate lighting and lighting management systems for Green Building
performance standards.
„p Role of Lighting for GREEN buildings: 17% ± 20% of the overall building¶s
 energy usage.
„p Optimize Energy Performance:
op High efficiency luminaire design.
op High efficiency light sources - Compact Fluorescent Lamp, LED, etc.
op Lighting controls.
op High efficiency control gear.
op Personalized controls through task lighting.
op Intelligent lighting systems.


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„p e-Freight ±
op An innovative application for the Air Cargo industry that enables  7'

8
 
 between Airlines, Freight Forwarder and
Customs
„p Emission Compliance Management System
op An application developed for manufacturing companies
op Helps them to 
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„p Energy Efficiency Solution
op A 
 8 
 that accommodates the functionality
requirements of an  ''   

  

op It is a framework that is designed to  
  
 




  '   


 

„p Wipro Greenware
op RoHS Compliant (Restriction of Hazardous Substances)
op Energy star certification
op Energy Conservation mechanism in electronic components
op Compliant with environment & safety standards and statutory regulations
op Recyclable & degradable packing materials
op MPR II certified radiation free monitors
op Wipro WEEE Statement
op Part of µQuick Start Guide¶ shipped with all systems from factory
op WEEE ± Waste from Electrical and Electronic Equipment

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„p e-Waste Disposal Service

op Offering a 
 


78

 from willing
customers and to dispose them off in a responsible manner
„p Eco-friendly Product Engineering Designs
op ï'
  
ï
 that are 1c& energy efficient
op For Telecom & Embedded solution customers
op With state-of-the-art labs for environmental testing
„p Green Data Center
Energy consumption & Cost are the drivers due to:
op Increase in computing demand v

 



  


op Changing cost dynamics v


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op Data Centre Life Cycle Mismatch v&'
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Wipro¶s service offering ± Build / upgrade into a Green Data Centre:

   



„p Optimize server operations & reduce floor footprint

„p Implement remote monitoring for increased efficiency and improved management

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„p Implement renewable energy sources to reduce carbon foot print

„p Improved airflow management & lighting system for energy efficiency
„p Energy efficient cooling system including use of free cooling system
„p Applying Six Sigma approach
„p Diagnose: Understand your energy use & opportunities for improvement
„p Measure & Manage: Capture & control usage with Energy Management Software
„p Improve: Plan, build & upgrade to energy efficient data centers
„p Energize: Use innovative and renewable energy solutions
„p Consolidate: Implement consolidation & server virtualization
„p To deliver more energy efficient Data Centers thatr
op Require less energy to operate due to structured operations
op Require less energy to cool
op Require less energy to house, i.e. occupies less space
„p Wipro has successfully planned, designed, build & implemented data centers
„p Designed & Built of over 75 Data Centers for multiple customers globally
„p Operates GCC - global command center to monitor and provide real time input on
load & server utilization
„p Acquisition of Infocrossing has further enhanced our Green DC Service capability

„p ï'  r

op An eco-consortium - Sun Microsystems, APC-MGE, Advanced Micro Devices
(AMD), Hitachi Data Systems and Wipro Infotech
op Designed to engage customers in tackling the data centre eco-issues of cost
 savings & energy efficiency


 ."

„p Wipro has set up a 
9
" in its Sarjapur campus that will exclusively  

  to confirm that they are:
 ;
„p The idea is to maintain & uphold the environmental standards by the Government
& Society.
„p Virtualization Of Testing.
„p Server Consolidation.
op Allows to run multiple heterogeneous operating systems OR versions of same
operating systems simultaneously on a single server ²without partitioning or
rebooting. It consolidates workload of several under-utilized servers to fewer
machines, perhaps a single machine.
op Reduces Cost.
op Reduces cost involved in hardware resources, power, cooling, commercial space &
maintenance.
op Reduces Testing Time.
op Simplifies & reduces testing effort.


 

„p Provides complete water treatment solutions for all types of industries

op Process
op Plant & Equipment
op Services
„p Services offered:
op Turnkey contracts for Total Water Management including design, engineering &
supply of plant machineries
op Related services for Erection, Commissioning & Trouble-shooting
„p Industries served:
op Power, Chemicals & Petrochemicals, Refineries, Pulp & paper, Pharmaceuticals,
Fertilizer, Dyes, Textiles, Leather, Steel, 5-Star Hotels, Food Processing,
Beverages, etc
op Market leader in high purity water segment (Indian Pharmaceutical industry)


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„p Renewable energy business

op Provides customized solutions across the renewable energy spectrum: solar, wind,
biogas, biomass fuel & geothermal energy systems.
„p Services offered:
op Consult / design and develop application.
op Implement
op Operate & maintain
„p For:
op Industries & Institutions
op Trade & Commercial establishments.

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„p A practitioner¶s perspective
„p Wividus - A shared service organization
„p Supports 80000+ employees; handles 4000+ transactions per day
„p Conserving resources ± paper (95% electronic transactions) & energy
„p Sharing service resources across Wipro business.

p
 O
 

Wipro Infotech - A customer-centric organization, has a dedicated team called
Customer Advocacy to address any unforeseen challenges. Their objective is to
enhance the customer experience for our customers at Wipro Infotech.

A two-pronged approach of proactive and reactive management is followed. C-sat

surveys are used to identify proactive actions and enhance customer satisfaction.
Customer escalations received by Customer Advocacy are worked on with alacrity
and driven to closure, to form part of reactive management.

PITSTOP, the package used to document all the escalations received by Customer
Advocacy, not only drives for closing the escalation, it also drives for Root Cause
Analysis and Process Enhancement with respective stakeholders.