Citizens Charter PDF

MESSAGE
The Local Government of Cagayan de Oro, as public servants and as mandated by

the Philippine Constitution to be a basic unit of the government in delivering basic
services to the public at large is geared toward providing not only needed basic public
services but also meaningful programs that will uplift the lives of the people and improve
their quality of life. In line with its mandate and thrusts, is its commitment to excellent
service and transparency owed to the people.
We encourage the public and the people to help the Local Government Unit of
Cagayan de Oro in ensuring that the policies and guidelines set in the Citizen’s Charter
of every office, department, division and service group under the Local Government Unit
of Cagayan de Oro be faithfully observed and diligently practiced by all concerned public
servants. It shall be expected that the public be accorded with utmost respect and given
excellent public service. To instill in us a culture of efficiency, let us all religiously observed
the procedures and processes set in our Charters.
I, Rainier Joaquin V. Uy, Vice Mayor of Cagayan de Oro, together with the 18 th
City Council and all employees of the Local Government of Cagayan de Oro humbly
present to the people of the City, the citizen’s charter that shall serve as a tool of our
commitment to transparency, accountability and of a service oriented government geared
towards prosperity for all.
Tabangi ko, tabangan mo!
RAINIER JOAQUIN V. UY
City Vice Mayor
Cagayan de Oro City
MESSAGE
Congratulations to the City Government of Cagayan de Oro!
In this region, you always lead the LGUs in quickly responding to the call of the
government especially under the new administration to review and improve frontline
services and inform the citizens and the general public on how to avail of these through
the Citizen’s Charter in faithful compliance with the Anti-Red Tape Act of 2007
(RA 9485).
May you always deliver government services strictly in accordance with what you
pledge in the Citizen’s Charter and may you continue to seek every opportunity to improve
service delivery for the delight of your customer.
ADAMS D. TORRES, CESO IV

Regional Director
Civil Service Commission
MESSAGE
Republic Act 9485 otherwise known as the Anti-Red Tape Act of 2007 enjoined all
government agencies to include local government units (LGUs) to formulate their
respective Citizen’s Charters, a document which would manifest their commitment to
deliver efficient and effective frontline services based on standards, non-discriminatory,
and value for, among others.
As demands on standards of service delivery changes, government agencies and LGUs

should ensure that they could respond satisfactorily, appropriately, and timely on every
opportunity that the public seek their services.
In this regard, on behalf of DILG Region X, I would like to congratulate the initiative of
the City Government of Cagayan de Oro of revisiting its Citizen’s Charter to attune with
the current challenges of making its service delivery accessible, responsive, transparent,
efficient and effective. This laudable effort assures the people of Cagayan de Oro that its
city government pledges accessible and quality services as a product of efficient
procedures, a well-informed public, and done by committed civil servants.
The City of Cagayan de Oro and other LGUs are in a much better position of bringing
critical government services closer to the public. Thus, an updated Citizen’s Charter is a
vital document to improve service delivery and reduce, if not eliminate, graft and
corruption–essential factors for good governance.
Lambo Dakbayan sa Cagayan de Oro!
ARNEL M. AGABE, CESO IV

Regional Director
Department of Interior and Local Government
MESSAGE
“A lack of transparency results in distrust and a deep sense of insecurity.”(Dalai Lama)
Good governance is a requisite for sustainable economic and social development. Among
other things, good governance emphasizes on accountability, transparency and
responsiveness of the administration in responding to the needs of its citizens.
Our government offices and institutions are faced with enormous challenges in their day
to day operations. Improving the standards for public services requires not only
committed and dedicated public servants, but a responsive and citizen-friendly system to
be in place in organizations which are in the forefront for public services. Towards this
end, the Citizens Charter of Cagayan de Oro City has been enhanced and modified to
respond to the current needs and situation.
The Citizens Charter serves as a contract between the government and its people geared
towards public sector reforms and citizens empowerment; thus, also serves as an anti-
corruption mechanism.
On behalf of the Department of the Interior and Local Government, we in the DILG City
Team, would like to commend all the officials, the men and women of the City
Government of Cagayan de Oro City for their unwavering quest for excellence in
governance and better public service as laid down in this Citizens Charter.
JANE J. DOCALLOS, MNSA, CESE

City Director
Department of Interior and Local Government
MESSAGE
All Government agencies should regularly improve their system.
This is an instruction to all government agencies. According to Section 5 of Republic Act

9485 otherwise known as the “Anti Red Tape Act of 2007”, all offices and agencies which
provide frontline services are hereby mandated to regularly undergo time and motion
studies, undergo evaluation and improvement of their transaction systems and
procedures and re-engineer the same if deemed necessary to reduce bureaucratic red tape
and process time.
This revised book on Citizen’s Charter of Cagayan de Oro City presents an improved
system of serving our clientele after three years of its implementation. With the more
simplified processes provided in this second edition, we hope to serve the public better and
expect to see more happy and contented clients. As making business in Cagayan de Oro
City is made simpler, we also expect more businesses to come in. More businesses means
more revenues generated to fund highly needed infrastructure, economic and social
development projects.
Come visit us in Cagayan de Oro City where doing business is a pleasure.
DIONNIE P. GERSANA
Acting City Administrator
CAGAYAN DE ORO CITIZEN’S CHARTER
INTRODUCTION
In quest for quality service delivery to the constituents, the enhancement of the Citizen
Charter as embodied in the Republic Act 9485 otherwise known as the Anti- red Tape
Act of 2007 has become imperative. Herein detailed processes, responsible persons
and corresponding fees for various services are presented in adherence to
transparency and good governance.
Cagayan de Oro City has assumed a role which is larger than its physical boundaries.
It is considered the most important center of a growth corridor in Northern Mindanao.
Cagayan de Oro as a first class city is composed of 80 barangays with a total land area
of 57,851 hectares. It is divided into 2 districts, District 1 has 24 barangays with a total
land area of 43,637 hectares; while District 2 has 56 barangays with an area of 14,213
hectares. The city’s total population as of 2015 is 675,950 persons with 336,738 males
and 339,212 females as of 2015. The City’s population growth rate is 2.23 percent,
lower than that of 2014 which was 2.69 percent. The decreasing growth implicates
decreasing births and deaths.
Figure 1: Age-Sex Pyramid of Household Population 2015

80 over
75-79
70-74
65-69
60-64
55-59
50-54
45-49
40-44
35-39
30-34
25-29
20-24
15-19
10-14
5-9
0-4
50,000 40,000 30,000 20,000 10,000 0 10,000 20,000 30,000 40,000 50,000
80
0-4 5-9 10-14 15-19 20-24 25-29 30-34 35-39 40-44 45-49 50-54 55-59 60-64 65-69 70-74 75-79
over
Female 38,552 35642 34804 39181 34821 30240 24686 22146 18857 16721 13873 9774 5736 4419 2991 1780 1725
Male 38,271 35,382 34,550 38,895 34,569 30,020 24,506 21,984 18,719 16,599 13,772 9,703 5,694 4,386 2,969 1,767 1,712
In 2015, the City has 683,793 total household population with an average household
size of 4.4. As shown in figure 1, the household population comprises 341,074 males
or about 49.9 percent and 342,719 females or 50.1 percent from the total households.
About 30.60 percent of the total household population belongs to the age group 0-14
years old. Productive population (ages 15-64 years old) comprises 66.05 percent,
while 3.4 percent of the household population are elders (above 65 years old). Youth
dependency ratio (ages 0-14) is 46.33 percent while the elderly dependency ratio (65
years old and over) is 5.08 percent from the total household. Overall, the dependency
ratio of the city reached 51.41 percent. This indicates that for every 100 persons ages
15-64 years old (working age population), about 51 are economically dependent, (46
young dependent and 5 old dependents). This ratio is also lower compared to the 2000
figure of 61 persons per working age population. This decrease in dependency ratio
indicates that more people are in the work force.
Figure 2 below shows a progressive growth in tourism for two consecutive years due
to arrival of domestic and foreign visitors attracted by our natural and man- made
resources.
Figure 2: Domestic and Foreign Arrivals, 2015
Domestic and Foreign Arrivals, 2015
599,801
600,000
2014
500,000 359,748 2015
400,000
300,000
200,000
27,977 53,427
100,000
0
Domest ic Foreign
Synergized revenue generation have gained the City’s total income to

₱2,500,531,225.09 against the total expenditures of ₱1,652,220,808.03. Figure below
shows the 3 years growth of the city’s revenue generation.
Figure 3: Cagayan de Oro City’s Income Growth, 2013-2015

3.00
2.50
2.40
2.50
1.90
2.00
(in Billions)
1.50
1.00
0.50
0.00
CY 2013 CY 2014 CY 2015
City Disaster Risk Reduction and Management is composed of various services such
as Administrative and Training, Weather Monitoring, Telecom and Comcenter,
Network Operation Center, Planning and Research, Emergency Medical Services and
Urban Research and Rescue. It is equipped with complete search and rescue kits
such as Water rescue kit, Extraction Kit, Rescue Vehicle, First Aide and Medical Kit.
The program of the city for health services went up dramatically that it has enhanced
and improved hospital facilities, health financing and health insurance through
Maternity Care Package (MCP) and Point of Care. With various innovations and
facility restorations, the JR Borja General Hospital is now catering significant number
of patients than in previous years.
Department 2013 2014 2015

Outpatients Department 19,363 26,898 34,739
Emergency Room Department 13,164 18,384 19,382
Inpatients Department 7,371 11,940 13,450
In education, the net enrolment rate decreased by 2.04 percent for 2015. It could be
attributed to the transfer of residence of some families brought by the availability of job
opportunities in other cities and provinces. Other factor cited could be the peace and
order situation in some schools in the remote areas. The bulk of net enrolment mostly
absorbed in public elementary at 99.9 percent for Calendar Year 2014-2015. Figure 5
also shows the progress report of students in terms of access to basic education and
its quality and relevance along with its efficiency and effectiveness of the school
system.
Figure 4: Gross and Net Enrolment in Elementary & Secondary, SY 2013-2014
118.59 Gross Enrollment Ratio

Net Enrollment Ration
120 99.9
100 84.94
80 59.63
60
40
20
0
Elem ent ary Secondar y
Figure 5: Progress Report, 2014-2015
Promotion Rate 94.42

94.68
Completion Rate 91.70

85.16
Dropout Rate 2.90

3.07 Secondar y
Repetition Rate 0.82 Elem ent ar y

0.30
Cohort Survival Rate 91.70

85.16
Achievement Rate 45.58

52.26
0.00 20.00 40.00 60.00 80.00 100.00

About 32.43 percent of the City’s total land area (57,851.0000 hectares) is devoted to
agriculture in 2015. Of this, 10,015.63 hectares are used for crops production.
Figure 6 : Area of Crops (In Hectares), 2015
Agricultural products are both food and commercial crops. Food crops include rice,
corn and vegetables, while commercial crops are abaca, banana, cacao and coffee,
root crops and fruits and nuts. Figure 12 shows that among the crops planted, coconut
covers the largest area.
There are 121,659 households or 89.5 percent from the total population having
electrical connection in 80 barangays from two sources, CEPALCO and MORESCO.
Crime incidence specifically on index crime for two consecutive years 2014 and 2015
is slightly increasing. The high incidence rate indicates that the city is highly vulnerable
to different areas of crime and that the individual is said to be more vigilant protecting
not only there properties but life as well. The police population ratio is 1:641 this means
that the population of the police force is too small with respect to the total population
of the city. Thus, crime prevention is not 100% attainable. The city police is equipped
with 12 Government Issued Vehicles and thirty 32 motorcycles to enhance mobility
around the city to promote peace and order.
The City Fire Department’s fire fighting force consists of 155 men with a ratio of one
fireman for every 4,200 population. It is equipped with 19 fire trucks covering eight Fire
Stations located at Capt. Vicente Roa Street near Cogon Market (main), Lapasan,
Carmen, Nazareth, Macabalan, Kauswagan, Bulua and Puerto. While Five (5) Sub-
Stations are located at Barangays 7, Balulang, Macasandig, Bugo and Tablon. In
2015, total fire incidence reached up to 323 as recorded with the following causes:
structural, vehicular and grass fire.
Cagayan de Oro City has a total road length of 592.44710 kilometers.
In the city’s efforts in promoting business and investments, the LGU has been
recognized as the top 50 finalist in the Competitiveness Index of the National
Competitiveness Council. In fact, the LGU has been able to create The Local
Economic and Investment Promotion office that augmented the business-one-stop
shop resulting in easier processing of business permits. As of 2016, the city has
recorded a new business application of about 3, 379 and business renewals of 17,703
respectively.
With the solid waste generation rate of 0.76 kilogram per capita (WACS, 2014), the
city endeavors to have a Solid Waste Management program that provides adequate
disposal capacity for solid waste generated and promoting reuse, reduce and recycle;
and for communities have access to integrated and cost-effective management of solid
waste. Foremost, waste reduction at source is given much importance to reduce the
amount of waste generated in households, establishments, institutions and industries.
The city controlled dumpsite at Upper Dagong, Carmen has to be closed pursuant to
Republic Act No. 9003 otherwise known as the Ecological Solid Waste Management
Act of 2000. With this, the city is developing an Engineered Sanitary Landfill for
residual waste with resource recovery facilities for biodegradable and recyclable
wastes and final disposal facility for hazardous and special wastes generated in the
city.
The garbage collection area is clustered into 21 areas with specified schedule of
collection while the urban centers and major thoroughfares are collected at daytime
and nighttime. Some barangays are operating their Materials Recovery Facility to
support waste segregation at source.
Source: City Planning and Development Office

TABLE OF CONTENTS
City Administrator’s Office ……………………………………………………………………. 1

§ Mayor’s Clearance ………………………………………………………………........ 2
§ Special Permits ……………………………………………………………………….. 4
§ Excavation Permits …………………………………………………………………… 6
§ Correspondence and Records ………………………………………………………. 8
City Agriculture Office …………………………………………………………………………. 10

§ Extension of Technical Services …………………………………………………..... 11
§ Farm Tractor Services ……………………………………………………………….. 13
§ Issuance of Certifications …………………………………………………………..... 15
§ Provide Agricultural/ Fisheries Data ………………………………………………… 17
City Assessment Department ………………………………………………………………… 19

§ Issuance of Tax Declaration for Building and Machinery ………………………… 20
§ Issuance of Tax Declaration for Land Transfer and Subdivision or
Consolidation ………………………………………………………………………….. 23
§ Verification of Property Location and Vicinity ……………………………………… 25
§ Issuance of Photocopy of Property Location Vicinity Section Map and Sketch,
or Subdivision Plan …………………………………………………………………… 27
§ Issuance of Certified True Copy of Tax Declaration, Certificate of Property
Holdings and Non-Improvement and Other Certificates for use in Transacting
with National Agencies ……………………………………………………………….. 29
City Budget Office ……………………………………………………………………………... 37

§ Barangay Budget Review and Technical Assistance ……………………………... 38
Office of the City Building Official ……………………………………………………………. 40

§ Securing a Building Permit …………………………………………………………... 41
§ Securing a Certificate of Occupancy ……………………………………………….. 46
§ Securing a Fencing Permit …………………………………………………………... 51
§ Securing an Electrical Permit for Separation of Meter ……………………………. 54
§ Securing a Reconnection Permit ……………………………………………………. 57
§ Securing a Ground Preparation and Excavation Permit ………………………….. 59
§ Securing a Demolition Permit ……………………………………………………….. 63
§ Securing a Billboard or Signboard Permit …………………………………………. 65
City Civil Registry Office ………………………………………………………………………. 68

§ Registration of Birth Certificates …………………………………………………….. 69
§ Registration of Death Certificates …………………………………………………… 73
§ Registration of Marriage Certificates ……………………………………………...... 75
§ Registration of Application for Marriage License ………………………………….. 77
§ Supplemental Report …………………………………………………………………. 80
§ Registration of Legal Instruments …………………………………………………… 82
§ Registration of Court Orders/ Court Decree ……………………………………….. 84
§ Request for Issuance of Certifications/ True Copies ……………………………… 86
§ Request for Advance Endorsement to NSO for Issuance of Security Paper …... 88
§ Accepts Petition for Change of First Name and Correction of Clerical Error
under R.A. 9048 and Correction of Gender and Date of Birth under
R.A. 10172 …………………………………………………………………………….. 90
Community Improvement Division …………………………………………………………. 93

§ Identification of City College Scholarship Program Recipients ………………….. 94
§ City Livelihood Skills Training Program ……………………………………………. 97
§ Facilitation of National Competency Examination Level II (NC II) ………………. 100
City Disaster Risk Reduction and Management Department …………………………….. 102

§ Conduct of Trainings, Drills, Simulations, Technical Support in Organizing the
Barangay Risk Reduction and Management Council (BDRRMC), and
formulating the BDRRM Plan ………………………………………………………. 103
§ Emergency Response ……………………………………………………………….. 105
§ Non-Emergency Transport (within and outside Cagayan de Oro City) ………… 107
§ Issuance of Certification (Disaster/ Calamity Victims for insurance claims) …… 109
§ Hazard, Risk and Vulnerability Assessment ………………………………………. 111
City Economic Enterprise Department (CEED) ……………………………………………. 113

§ Issuance of “OSM” Clearance for CEED Certification …………………………… 114
100
§ Issuance of Certification for Market Business Permit ……………………………. 117
City Engineer’s Office …………………………………………………………………………. 119

§ Issuance of Lot Certification for Loan, Building and Fencing Permits, Titling 120
and Other Purposes …………………………………………………………………..
§ Issuance of Excavation Permit for Drainage Line/ Water Pipe/ Paver Blocks 123
Installation, Sidewalk Alteration and Telephone/ CEPALCO/ MORESCO Pole
Erection …………………………………………………………………………………
§ Issuance of Carwash Clearance …………………………………………………….. 127
§ Conduct Laboratory Testing of Construction Materials …………………………… 130
East-Westbound Terminals and Public Market (EWPTM) ………………………………… 133

§ Issuance of Certificate for Stall Owners of EWPTM ………………………………. 134
§ Community Tax Certificate for Stallholders of EWPTM and Walk-in Clients
(Residence in CDOC) ………………………………………………………………… 136
§ Repair and Maintenance of Stalls …………………………………………………… 138
City Finance Office …………………………………………………………………………….. 140

§ Securing New Business Permit/ Renewal of Business Permit …………………... 141
§ Certification Related to Business License and Fees ……………………………… 143
§ Community Tax Certificate …………………………………………………………... 145
§ Real Property Tax Clearance ……………………………………………………….. 147
§ Payment of Transfer Tax/ Contractor Tax/ Developer’s Tax …………………….. 149
§ Retiring a Business Permit …………………………………………………………... 151
§ Collection of Real Property Taxes ………………………………………………….. 154
City General Services Office …………………………………………………………………. 156

§ Photocopy of Permanent and/or Temporary Records Stored at the City
Archives ………………………………………………………………………………... 157
City Health and Insurance Office …………………………………………………………….. 159

§ Enrollment of Qualified Indigents ……………………………………………………. 160
§ Dispense of Drugs and Medicines for diseases under the Primary Care Benefit
Package using PhilHealth’s Per Family …………………………………………….. 162
City Health Office ……………………………………………………………………………… 164

§ Animal Bite Services …………………………………………………………………. 165
§ Outpatient Consultation in the City Health Office ….……………………………… 167
§ Outpatient Consultation in the Health Center ……………………………………… 169

§ Issuance of Exhumation, Cremation and Transfer Permit ……………………….. 170
§ Review of Death Certificate …………………………………………………………. 172
§ Issuance of Health Card for Food and Non-Food Establishments ………………. 174
§ Issuance of Medical Certificate ……………………………………………………… 176
§ Issuance of Sanitary Permit …………………………………………………………. 178
§ Pre-Marriage Counselling ……………………………………………………………. 180
§ Reproductive Tract Health Exams Services ……………………………………….. 182
§ Laboratory Services …………………………………………………………………... 184
§ Sputum Examination Services ………………………………………………………. 186
§ TB Treatment Services (TB-DOTS) ………………………………………………… 189
§ Prenatal Care Services ………………………………………………………………. 191
§ Intrapartum Care Services …………………………………………………………… 193
§ Postpartum Care Services …………………………………………………………… 195
§ Newborn Screening …………………………………………………………………... 197
§ Child Care Services – Expanded Program on Immunization …………………….. 198
§ Integrated Management on Childhood Illness ……………………………………... 200
§ Nutrition ………………………………………………………………………………… 202
§ Family Planning ……………………………………………………………………….. 203
§ Dental Services – Tooth Extraction …………………………………………………. 205
§ Issuance of Dental Certificate ……………………………………………………….. 207
City Housing and Urban Development Department ……………………………………….. 208

§ Facilitation of Housing and Resettlement ………………………………………….. 209
§ Facilitation of Resettlement Beneficiary Concerns ……………………………….. 211
City Human Resource Management Office ………………………………………………… 212

§ Issuance of Certificate of Leave Credits (for former City Government
Employees) ……………………………………………………………………………. 213
§ Issuance of Service Record (for former City Government Employees) ……...…. 215
City Information Office ………………………………………………………………………… 217

§ Provide General Information regarding the City and the Local Government …… 218
Job Placement Bureau (PESO) ……………………………………………………………… 219

§ Special Program for Employment of Students (SPES – RA 9547) 220
§ Facilitation of Employment …………………………………………………………… 225
J.R. Borja General Hospital …………………………………………………………………... 228

§ Emergency Room Services ………………………………………………………….. 229
§ Obstetrics and Gynecology Emergency Room Services …………………………. 234
§ Dispensary Services ………………………………………………………………….. 239
§ Out-Patient Department Services …………………………………………………… 241
§ Dental Clinic Services ………………………………………………………………… 243
City Legal Office ……………………………………………………………………………….. 246

§ Preparation of Legal Documents ……………………………………………………. 247
§ Free Legal Advice/ Counseling ……………………………………………………… 249
City Local Environment and Natural Resources Office ……………………………………. 251

§ Facilitate the Issuance of a Social Acceptability Certification ……………………. 252
§ Issuance of Environmental Clearance ……………………………………………… 255
§ Regulatory Activities on Air and Water (Complaints) ……………………………... 257
§ Process to Join the Tree/ Mangrove Planting Activity and Seedling Request for
Planting ………………………………………………………………………………… 259
§ Address Waste Disposal/ Collection Concern ……………………………………... 261
City Public Library ……………………………………………………………………………... 263

§ Reading/ Research Service ………………………………………………………….. 264
City Planning and Development Office ……………………………………………………… 265

§ Issuance of Zoning Certificate ………………………………………………………. 266
§ Issuance of Zoning Clearance/ Special Permits …………………………………... 268
§ Processing of Subdivisions: Application Approval
Preliminary and Locational Clearance, Development Permit, Alteration Permit .. 270
§ Assistance to Research in Acquiring Data …………………………………………. 276
§ Facilitate Accreditation of NGOs/ CSOs ……………………………………………. 278
City Public Services Office ……………………………………………………………………. 280

§ Burial Assistance, Common Interment or “Sapaw”, Exhumation or “Pagkuha sa
sa Bukog” ……………………………………………………………………………… 281
Roads and Traffic Administration…………………………………………………………….. 284

263
§ Release of Impounded Vehicle ……………………………………………………… 285
§ Issuance of Traffic Clearance ……………………………………………………….. 287
City Social Welfare and Development Office ……………………………………………….. 289

§ Assistance for Individuals in Crisis Situation ………………………………………. 290
§ Food Assistance ………………………………………………………………………. 291
§ Medical Assistance …………………………………………………………………… 293
§ Burial/ Embalming Assistance ………………………………………………………. 295
§ Referral Services ……………………………………………………………………… 297
Office of the Secretary to the Sanggunian ………………………………………………….. 299

§ Certified Photocopy of Approved Ordinances and Resolutions …………………. 300
City Tourism & Cultural Affairs Office ……………………………………………………….. 302

§ Standards and Regulatory Services ………………………………………………… 303
§ Tourism and Cultural Promotions …………………………………………………… 305
City Veterinary Office ………………………………………………………………………….. 307

§ Rabies Vaccination (Mass Vaccination) ……………………………………………. 308
§ Rabies Vaccination (Daily Vaccination for Walk-in Clients) …………………….... 310
§ Impounding of Stray Animals ………………………………………………………... 312
§ Redemption of Impounded Animals ……………………………………………….... 313
§ Emergency Treatment ………………………………………………………………... 315
§ Veterinary Health Certificate ………………………………………………………… 316
SANGGUNIANG PANLALAWIGAN’S RESOLUTION ADOPTING THE CITIZEN'S

CHARTER ……………………………………………………………………………………... 318
FEEDBACK FORM …………………………………………………………………………..... 319

FEEDBACK MECHANISM …………………………………………………………………… 320
CAGAYAN DE ORO CITIZEN’S CHARTER 1
CITY ADMINISTRATOR’S OFFICE

The City Administrator’s Office:
• Exercises general supervision, direction, and control over the affairs, operations,
and staff of the Office of the City Administrator;
• Develops plans and strategies, and implements these upon approval by the City
Mayor, particularly management and administrative programs and projects;
• Assists in coordinating the work of all officials of the local government unit (LGU),
promoting career development, and upholding the merit principle in government
service;
• Conducts continuing organizational development and institutes effective

administrative reforms;
• Delivers administrative support services, particularly in the aftermath of disasters

and calamities;
• Makes recommendations to the Sangguniang Panlungsod and advises the Mayor

on management and administrative matters; and
• Exercises other powers and performs other duties and functions as may be
prescribed by law or ordinance.
Frontline Services Offered:

• Issuance of Mayor’s Clearance
• Issuance of Special Permits
• Issuance of Excavation Permits
• Correspondence/Records
2 CITY ADMINISTRATOR’S OFFICE
MAYOR’S CLEARANCE
Issuance of Mayor’s Clearance to requesting clients, usually for employment
application purposes.
Office Address : 2nd floor, Executive Building

City Hall Coumpound
Capistrano-Gaerlan Streets
Cagayan de Oro City
Contact No. : (088) 857-2255 / 088 857-5099

Fax: (088) 857-2254
Email Address : cityadmin@cagayandeoro.gov.ph
Frontline Personnel : Mirasol Pabayo

Luisita Pimentel
Aprille Rose Colita
Office Head : Dionnie P. Gersana

Client/s : Residents of Cagayan de Oro, All Filipino Citizens
Requirement/s : Police clearance

City Court Clearance issued by the Municipal Trial
Courts in Cities (MTCC)
City Prosecutor’s Clearance
Schedule : Monday to Friday, 8:00 AM-5:00 PM
Fee/s : P 35.00
Duration : 6 to 8 minutes
HOW TO AVAIL OF THE SERVICE:
OFFICE OR UNIT LOCATION DURATION

STEP CLIENT LGU ACTION AND PERSON OF OF
ACTION RESPONSIBLE SERVICE SERVICE
1 Submit Check all Aprille Rose Colita City 3 minutes

requirements requirements Administrator’s
presented Office, 2nd floor,
Executive
2 Take a seat Encode and print Mirasol Pabayo/ Building, City 4 minutes
in the waiting clearance, review Luisita Pimentel/ Hall
area for errors then Aprille Rose Colita
forward to the City
Administrator or
his duly authorized
representative for
signature
CITY ADMINISTRATOR’S OFFICE 3

3 Receive Release signed Aprille Rose Colita City 1 minute

signed Mayor’s Administrator’s
Mayor’s Clearance Office, 2nd
Clearance floor,
Executive
Building, City
Hall

SPECIAL PERMITS
Issuance of Special Permits for:
• Motorcades;
• Marathons and/or Walkathons;
• Processions, Rallies, and/or Assemblies;
• Shows;
• Hanging of Streamers and/or Tarpaulins; and
• Use of Kiosko Kagawasan, City Tourism Hall and/or the City Parks.

City Hall Compound
Cagayan de Oro City
Contact Address : (088) 857-2255; 857-5099

Fax: (088) 857-2254
Frontline Personnel : Petacia I. Buco Lunisa Oval

Vida S. Cairel Mirasol Pabayo

Client/s : Residents of Cagayan de Oro, All Filipino Citizens
Requirement/s :
• Letter request addressed to the City Mayor, stating
purpose, date, time, and duration of the activity;
• Recommendation from the Roads and Traffic
Administration (RTA) where the use or closure of
roads, streets, and/or thoroughfares are concerned;
and
• Venue and artist contracts for performances,
shows, concerts
Fee/s : (Please refer to the City Finance Office

for the computation of fees)

1 Submit Check all Petacia I. Buco City 3 minutes

presented Office
2 Take a seat Forward request Petacia I. Buco 2 minutes

in the waiting with requirements Lunisa Oval
area to City
Administrator or
City Mayor for pre-
approval
Forward pre-
approved request 3 minutes
to Computer
Section for
encoding of
Special Permit
Permit is encoded,
reviewed for
errors, reprinted if Vida S. Cairel 4 minutes
necessary, then Mirasol Pabayo
forwarded to the
City Administrator
for signature
3 Proceed to Signed permit is Frontline Services 2 minutes

Records forwarded to the Personnel/s
Section Records Section,
when called, which advises
pay requisite client to pay the
fee at City requisite fee at the
Finance City Finance
Department Department
4 Present Signed permit is 1 minute

proof of released to client
payment to upon presentation
claim/receive of receipt as proof
signed of payment of
Special requisite fee
Permit

EXCAVATION PERMITS
Issuance of Excavation Permits

City Hall Coumpound
Cagayan de Oro City
Contact Address : (088) 857-2255/ 857-5099
Frontline Personnel : Conrado Z. Cutar, Jr.

Rjoy Elumba
Department Head : Dionnie P. Gersana

Client/s : Residents of Cagayan de Oro, All Filipino Citizen
Requirement/s : Accomplished application form signed by the City

Engineer, with pertinent attachments, including Official
Receipt (OR) issued by personnel assigned to receive
payment at the Office of the City Engineer
Fee/s : None

1 Submit Check all Conrado Z. Cutar, Jr. City 3 minutes

presented Office
2 Take a seat Forward pre- Conrado Z. Cutar, Jr. 5 minutes

in the waiting approved Rjoy Elumba
area request to
Computer
Section for
encoding of
Excavation
Permit

Permit is Conrado Z. Cutar, Jr. City 3 minutes

encoded, Rjoy Elumba Administrator’s
reviewed for Office
errors,
reprinted if
necessary,
then forwarded
to the City
Administrator
for signature
3 Receive Signed Conrado Z. Cutar, Jr. 1 minute

signed Excavation
Excavation Permit is
Permit released to the
client

CORRESPONDENCE & RECORDS

Receipt, recording, filing of communication addressed to the Office of the City Mayor
and/or the Office of the City Administrator, and/or release, delivery of responses.

City Hall Compound
Cagayan de Oro City
Contact Address : (088) 857-2255 / 857-5099
Frontline Personnel : Adelina Acao

Sherrie Laine Casiño

Client/s : Residents of Cagayan de Oro, All Filipino Citizen
Requirement/s : Letter request addressed to the City Mayor or the City

Administrator
Fee/s : None
Duration : 5 minutes

1 Submit Receive and Adelina Acao City 1 minutes

requirements record all Sherrie Laine Casiño Administrator’s
incoming Office
communication
addressed to
the Office of the
City Mayor or
the Office of the
City
Administrator

2 Take a seat Communication Adelina Acao City 2 minutes

in the waiting is forwarded to Sherrie Laine Administrator’s
area the Assistant Casiño Office
City
Administrator or
Administrative
Officer for
routing and/or
appropriate
action
3 Proceed to Advise client to 2 minutes

Records wait if the
Section to request requires
receive immediate action
advice as to or to leave
course of communication,
action which will be
properly referred
to the
appropriate
office or offices,
whereupon a
response or
reply will be
formally
communicated

10 CAGAYAN DE ORO CITIZEN’S CHARTER
CITY AGRICULTURE OFFICE

The City Agriculture Office assists farmers and fisherfolk in improving their
agricultural productivity through:
• Organization of farmers/fisherfolk associations, rural improvement clubs,

4-H clubs and agricultural cooperatives through which technology transfer
is facilitated to improve the quality of life of people in the countryside;
• Development of the young farmers by providing opportunities for training,
learning and productivity through income-generating agricultural projects;
• Promotion of economic activities among women associations through
skills and home management training;
• Production of high quality seedlings for dispersal to farmers in the
barangays;
• Conservation and protection of natural resources through the promotion of
organic agriculture and coastal resources management; and
• Promotion of agri-business investment opportunities and market linkages
• Extension of technical services for agriculture and fisheries;

• Farm tractor services
• Issuance of certifications
a. Crop damage assessment
b. Crop suitability assessment
c. Crop inventory
d. Crops valuation
• Provision of available data on agriculture and fisheries
CITY AGRICULTURE OFFICE 11
EXTENSION OF TECHNICAL SERVICES

This is an extension service that provides effective and appropriate farm practices
through trainings, seminars, field trials, farm consultations and demonstrations for the
promotion of agricultural crops and fisheries production. The service also provides assistance
in farm planning, budgeting and soil analysis
Office Address : City Agriculture Office

DEPW Compound
Kauswagan
9000 Cagayan de Oro City
Contact No. : 858-2908
Email Address : cityagri@cagayandeoro.gov.ph
Frontline Personnel : Admin/Receiving Clerk

Area Coordinators
Division Head/s : Jose R. Cabaraban

Myrna O. Arrabaca
Office Head : Dr. Hector R. San Juan, DVM

City Agriculturist
Client/s : Rural organizations (farmers, fisherfolk,

women, farm youth, cooperatives), and schools
adopting the Gulayan sa Paaralan Program
Requirement/s : Letter-request to avail of service
Schedule : Monday to Friday, 8:00 AM – 5:00PM
Fee/s : None
Duration : 5 hours and 10 - 15 minutes

STEP CLIENT LGU AND PERSON OF OF
ACTION ACTION RESPONSIBLE SERVICE SERVICE
1 Submit letter Receive Receiving Clerk City 5 minutes

request to letter Agriculture
avail of request, Office,
technical Record; DEPW
service forward to Compound,
the City Kauswagan,
Agriculturist Cagayan de
(CA) /Office Oro City
Head.

12 CITY AGRICULTURE OFFICE

Forwards City City Agriculturist City 2 hours

request to Agriculturist (CA) or Agriculture
concerned (CA) or Division Chief Office,
division and Division and Area DEPW
area Chief Coordinators Compound,
coordinators and Area Kauswagan,
for Coordinators Cagayan de
appropriate Oro City
action.
Area 3 hours
coordinators
evaluate the
request;
determine
materials and
supplies
needed; set
the schedule
with the client.
2 Wait for Submit to CA Area Coordinators Barangay 5 to10

confirmation the list of (on-site) minutes
on-site materials
needed and
the schedule
of activity for
approval.
Meet with the Agricultural

requesting Extension
party/ies on- Workers, area
site for the coordinators
schedule and
other details
Perform the
required
services as
scheduled.

FARM TRACTOR SERVICES

This service includes plowing, harrowing and bedding of farm lots using the tractors of
the City Government through the City Agriculture Office. Tractors are deployed according to a
schedule, at affordable rates per hectare. To economize operations, areas scheduled for
service are clustered into a minimum aggregate area of 8 hectares per day..

DEPW Compound
Kauswagan
Frontline Personnel : Jose R. Cabaraban, ERSD

and Area Coordinators
Division Head : Jose R. Cabaraban

Extension & Research Services Division
Engr. Rodrigo V. Lim

Agricultural Engineering Division

City Agriculturist
Client/s : Farmers
Requirement/s : Letter-request to avail of services,

Receipt of payment
Schedule : Monday to Friday, 8:00 AM – 5:00 PM
Fee/s : Plowing - P1, 500.00/hectare

Harrowing - 800.00/hectare
Double Pass - 2,300.00/hectare
Bedding (for papaya) - 1,500.00/hectare
Duration : 2 to 3 days, 2 hours and 40 minutes


1 Submit letter Receive letter- Lorna Colegio City 5 minutes

request to request, record Receiving Clerk Agriculture
avail of tractor and forward to Office,
services the CA or DEPW
Office Head for Compound,
assessment. Kauswagan,
Cagayan de
City CA/ Oro City 2 hours
Agriculturist Division Chief
(CA) forwards
the application
to concerned
division/area
coordinators
for evaluation.
Site validation. Area coordinator Farm site 1-2 day/s

Recommend
action.
Approve City 30 minutes

application and Agriculture
set schedule Office
2 Pay the Inform the Cashier City Finance 5 minutes

required fees requesting Office
party/ies of the
approved
schedule
3 Wait on-site Deploy tractor Area Coordinator Farm site 1 day

for
deployment of Rodrigo Lim
tractor (Agriculture
Engineer)

ISSUANCE OF CERTIFICATIONS
This service provides certification for crop damage assessment, crop suitability
assessment, crop valuation and crop inventory. The service is free of charge for government
offices requiring certifications. For private entities, payment of P50.00 fee is required.

DEPW Compound
Kauswagan
Frontline Personnel : Area Coordinators

Division Heads
Admin Division
Division Head : Jose R. Cabaraban

Extension & Research Services Division
Myrna O. Arrabaca
RBO and Agribusiness Division

City Agriculturist
Client/s : Individual farmers, fisherfolk, landowners,

developers, and other private individuals
Requirement/s : Letter-request to avail of services, available farm data,

O.R. of payment
Fee/s : P 50.00
Duration : 2 days and 40 minutes

1 Submit letter Receive and Lorna Colegio City 5 minutes

request with record request, Agriculture
O.R. of forward Office,
payment request to the DEPW
CA or Office Compound,
Head for Kauswagan,
assessment Cagayan de
Oro City

OFFICE OR LOCATION DURATION

STEP CLIENT LGU ACTION UNIT OF OF
ACTION AND PERSON SERVICE SERVICE
RESPONSIBLE
Forward CA, Division City 30 minutes

request to Chief or Agriculture
concerned Area Office
division or area Coordinators City
coordinators; Engineers
Schedule site Compound
inspection. Kauswagan,
Cagayan de
Oro City
2 Conduct site AEWs or Area AEWs or Area Site 2 days

verification or Coordinators Coordinators
ocular
inspection;
submit report
3 Acknowledge Issue Administrative City 5 minutes

receipt certification Officer Agriculture
Office

PROVIDE AGRICULTURAL/ FISHERIES DATA

Provision of pertinent data on agriculture and fisheries available in the office.

DEPW Compound
Kauswagan
Frontline Personnel : Area Coordinators

Planning Division Personnel
Division Head : Bartolome M. Fuentes

Planning Division

City Agriculturist
Client/s : Students, Other Agencies, Academes

Rural Based Organizations, farmers, business
entities
Requirement/s : Letter-request to avail of services
Fee/s : P 20.00/ page
OFFICE/UNIT LOCATION DURATION

1 Submit letter Receive and Receiving Clerk City 5 minutes

requesting record Agriculture
data. Office,
Forward Bartolome M. DEPW
request to Fuentes Compound,
Planning Kauswagan
Division; 9000
retrieve/collate Cagayan de
requested Oro City
data.


RESPONSIBLE
2 Pay the Inform the Cashier City Finance 5 minutes

required fees requesting Office
party/ies of the
approved
payment
3 Acknowledge Release the Office Clerk City 3 minutes

receipt. requested Agriculture
document/s Office

CITY ASSESSMENT DEPARTMENT

The City Assessment Department, as provided for in Republic Act No. 7160,
otherwise known as the Local Government Code of 1991, is mandated to:
• Ensure that all laws and policies governing the appraisal and assessment of
real properties for taxation purposes are fairly, accurately, effectively and
properly executed;
• Prepare, establish, install and maintain a systematic method of real property
assessment, identification, accounting, tax mapping and record
administration;
• Establishment, development and updating of a Geographic Information
System, a computer based tax mapping for the discovery, inventory and
identification of properties and geographic analysis system;
• Conduct regular physical surveys and verification of real properties for proper
listing in assessment records; and
• Conduct general revision of all real properties within the city pursuant to
Section 219, RA 7160.
1. Issuance of Tax Declaration for Building and Machinery

2. Issuance of Tax Declaration for land transfer and subdivision/consolidation
3. Verification of property location and vicinity
4. Issuance of photocopy of property location/vicinity section map and
sketch/subdivision plan
5. Issuance of Certified True Copy of Tax Declaration, Certificate of Property
Holdings and Non-Improvement and other certificates for use transactions
with national agencies
20 CITY ASSESSMENT DEPARTMENT
ISSUANCE OF TAX DECLARATION FOR

BUILDING AND MACHINERY
This deals with the issuance of tax declaration of Building and Machinery for taxation
purposes.
Office Address : 2nd Floor, Annex Building, City Hall

Hayes Corner Capistrano Streets
Contact Number : 857–2256
E-mail Address : assessor@cagayandeoro.gov.ph

assessor_cdo@yahoo.com
Frontline Personnel : Denny M. Baltazar

Chief, Building and Machinery Appraisal Division
Office Head : Joshua M. del Bando

Assistant City Assessor
OIC – City Assessor
Client/s : Property owners of Cagayan de Oro City
Requirement/s:
1) For New Issuance:
a) Building
i) Duly accomplished CAD BRF -02-14 (Tax Declaration Application
Form) and Special Power of Attorney (for representatives);
ii) Bill of materials;
iii) Building permit; and
iv) Building plan
b) Machinery
i) Duly accomplished CAD MRF -03-14 (Inventory of Machinery and
Equipment Form)
2) For Re-assessment / re-appraisal / reclassification / notice of levy /
mortgage annotation:
a) Building
i) Duly accomplished and subscribed Tax Declaration ApplicationForm;
ii) Bill of materials (for renovation);
iii) SEC registration (for schools);
iv) Certificate of retirement (if engaged in business); and
v) Proof of exemption
3) Transfer:
a) Building
i) Duly accomplished and subscribed Tax Declaration Application
Form;
ii) Copy of deed of conveyance;
iii) Official Receipts for transfer fee and real property tax clearance,
and BIR CAR

CITY ASSESSMENT DEPARTMENT 21
b) Machinery
i) Duly accomplished and subscribed Tax Declaration Application Form;
ii) Official Receipt for real property tax clearance (change of declared
owner and change of location)
4) Cancellation:
a) Building
i) Duly accomplished and subscribed Tax Declaration Application Form;
ii) O.R. for real property tax;
iii) Certificate of retirement (if engaged in business); and
iv) Certificate from Bureau of Fire (if razed by fire).
Fee/s : None
Duration : Minimum - 3 days and 41 minutes

Maximum - 3 days, 1 hour and 12 minutes

1 Submit all Window 2 Window 2 frontline City 5 minutes

requirements receives and personnel Assessment
for specific checks Department
requests to submitted 2nd Floor,
window 2. requirements Jesus V.
Seriña Hall
1 minute
CAD –
Forward to Office- 2nd
Building and Floor
Machinery Annex
Division Chief Building
2 Proceed to Assign to field Division Chief 1-2 minutes

Division man for Field man
Chief’s table schedule of
and wait for appraisal
advice
Field man Field man 3 minutes
confers with
client for
schedule


3 Proceed with Field man Field man On-site (80 1 day

Field Man to proceeds to site barangays)
location of with client,
property and conduct
wait for appraisal,
advice when prepare report
to claim copy and inform the
of Tax client as to
Declaration when to claim
and Notice of the copy of Tax
Assessment Declaration and
Notice of
Assessment
Field man Field man City 30 minutes to

transcribes Assessment 1 hour
improvement Department (depending
data and 2nd Floor, on size and
submits report Jesus V. number of
to Admin Clerk Seriña Hall storey)
for recording
CAD
Extension
Process the Building and Office 2 days
Property Machinery 4th Floor,
Appraisal Division, Tax Jesus V.
Mapping Division, Seriña Hall.
Administrative
Division
4 Claim copy of Window 2 Window 2 frontline 1 minute

tax releases the personnel
declaration documents
with notice of
assessment
at Window 2

ISSUANCE OF TAX DECLARATION FOR LAND TRANSFER

AND SUBDIVISION OR CONSOLIDATION
The owner’s copy of updated Tax Declaration is secured upon transfer of land
ownership from the previous owner.
The purpose is to update office records and to transfer real property tax to the new
owner.
Office Address : 2nd Floor, Annex Building, City Hall
Hayes Corner Capistrano Streets,
Contact Number : 857-2256
Email Address : assessor@cagayandeoro.gov.ph

Frontline Personnel : Eloisa D. Garcia

Chief, Land Appraisal Division

Requirement/s :
FOR TRANSFER
• Photocopy of Title
• Photocopy of Deed of Sale, Deed of Donation,
Extrajudicial Settlement, or any other document
indicating the transfer of real property from one
person to another
• Certificate Authorizing Registration (CAR)
• Official Receipts for Real Property Tax and
Transfer Fee
• Photocopy of Tax Declaration (previous owner)
FOR SUBDIVISION OR CONSOLIDATION

• Certified true copy of Transfer Certificate of Title
• Approved Subdivision/Consolidation Plan (from
DENR)
Fee/s : None
Duration : 2 hours & 11 minutes per Tax Declaration

OFFICE OR UNIT LOCATION DURATION OF

STEP CLIENT LGU ACTION AND PERSON OF SERVICE
ACTION RESPONSIBLE SERVICE
1 Submit all Evaluate and Ms. Veronica T. City 10 minutes

corresponding verify Tano Assessment
requirements submitted Administrative Department
to Window 2 documents, Assistant III 2nd Floor,
issue client Window 2 Jesus V.
claim slip and Administrative Seriña Hall
forward to Division
Land CAD
Appraisal Extension
Division Office
4th Floor,
Prepare Land Appraisal Jesus V. 2 hours
updated Tax Division Seriña Hall
Declaration Tax Mapping
Division,
Administrative
Division
Department Head
2 Receive Tax Release Tax Ms. Veronica T. 1 minute

Declaration Declaration Tano
with Notice of and Notice of Administrative
Assessment Assessment. Assistant III –
Window 2

VERIFICATION OF PROPERTY LOCATION

AND VICINITY
This service enables clients to identify real property, its ownership and location in the
tax map at the City Assessor's Office
Office Address : The City Hall, 2nd Floor, Annex Building

9000 Cagayan de Oro City,

Frontline Personnel : Carmelito Q. Obsid

Chief, Tax Mapping & Survey Division

Requirement/s :
• Photocopy of the Title Tax Declaration or owner's
copy of sketch/subdivision plan
• Duly Accomplished Request Form
(CAD TMRF-01-14)
Fee/s : None

1 Submit Check details Window 1 City 3 minutes

requirements of Administrative Assessment
to Window 1 submitted Division Department
documents 2nd Floor,
and advise Jesus V.
client to Seriña Hall
proceed to
Tax Mapping
Division


2 Proceed to Research and District in charge, Tax Mapping 10 minutes

Tax verify Tax Mapping Aide &
Mapping location of the Survey
Division real Division
property in Office 4th
the tax map floor
or in the City Hall
sketch or Annex Bldg.
subdivision
plan on file
3 View location Present the District in charge, 2 minutes

of map showing Tax Mapping Aide
property in the vicinity of
the tax map the property
to the client.

ISSUANCE OF PHOTOCOPY OF PROPERTY LOCATION,

VICINITY SECTION MAP AND SKETCH, OR
SUBDIVISION PLAN
This service enables clients to secure photocopy of property location, vicinity section
map and sketch, or subdivision plan for record purposes or for other government transactions.

Contact Number : Tel. No. 857–2256

Frontline Personnel : Carmelito Q. Obsid

Chief, Tax Mapping & Survey Division

Client/s: Property owners of Cagayan de Oro City
Requirement/s :
• Owner’s/representative’s letter request duly
approved by the City Assessor
(CAD TMRF-01-14)
• Official Receipt (OR) of payment made at
₱ 40.00 per subdivision plan
• Valid ID
Fee/s : 40.00 per subdivision plan

OFFICE/UNIT LOCATION DURATION OF

1 Submit Receive and Window 1 City 3 minutes

requirements endorse Administrative Assessment
to request to Division Department
Window 1 City Assessor City Assessor 2nd Floor,
for approval Office Jesus V.
Seriña Hall
2 Proceed to TMSD chief Tax Mapping Tax Mapping 5 minutes

Tax receives and Division Head and Survey
Mapping assigns to Division
Division District In- 4th Floor,
and present charge J.V. Seriña
approved Hall.
request
Verify or District In-charge, 10 minutes
identify the Tax Mapping Aide
properties
and prepare
requested
map for
photocopying
Issue order of District In-charge, 5 minutes

payment slip Tax Mapping Aide
for
payment at
the City
Treasurer's
Office
3 Present the Release the OIC Division Chief 2 minutes

official receipt photocopied Tax Mapping &
to map together Survey Division
the Division with client's
Chief and ID.
receive
photocopy of
requested
map

ISSUANCE OF CERTIFIED TRUE COPY OF TAX

DECLARATION, CERTIFICATE OF PROPERTY HOLDINGS
AND NON-IMPROVEMENT AND OTHER CERTIFICATES
FOR USE IN TRANSACTING WITH NATIONAL AGENCIES
The City Assessor’s Office provides Certified True Copy of Tax Declaration, Certificate
of Property or No Property Holding and Certificate of No Improvements upon the request of
the owner or his authorized representatives, as well as any government agency or private
entity.
This service allows the taxpayers to obtain a duplicate copy of Tax Declaration, listing
of his/her Property Holdings, No Property Holdings and No Improvements of his property (idle
land or vacant) as reference for payment of taxes and for other purpose .
The Certificate of No Improvements is proof that the property (land) is idle or vacant,
otherwise the buildings or improvement located within the property shall be appraised and
assessed for purpose of real property taxation, as these can be used as a basis for additional
ad valorem tax on idle land (Sec. 236, of RA 7160 – Local Government Code of 1991.


Frontline Personnel : Edna B. Frabicante

Chief, Tax Records Management Division

Requirement/s :
For Certified True Copy/ Photocopy of documents
& Certifications (BIR Requirement for Capital Gains
Tax, Estate Tax, Property /Non Property Holding):
• Filled-up CAD-ADRF-05-14
Letter Request Form
For Certification of No Landholding for purposes of

obtaining Medical Assistance, Socialized Housing
Registration, Scholarship Application, or DSWD
Assistance:
Letter Request Form

• For Medical Assistance (any of the

following): Pink card, list of hospital
requirements, list of CSWD requirements
• For Socialized Housing Registration:
Certificate of residency from barangay
(current year)
• For CSWD Assistance: DSWD requirements
or CSWD Case study
For Land History

Letter Request Form
Annotation and/or cancellation of mortgage and/or

notice of Lis Pendens, adverse claim and Tax
Liens:
• Certified Photocopy of Tax Declaration
• Notice of cancellation of Real Estate
Mortgage, adverse claim and/or Tax Liens
Fee/s :
For Certified True Copy/ Photocopy of documents
& Certifications (BIR Requirement for Capital Gains
Tax, Estate Tax, Property /Non Property Holding):
• P20.00 - Certification Fee
• P40.00 - Certified true copy of Tax
Declaration
• P40.00 - Reproduction of documents
(front page only)
• P60.00 - Reproduction of documents
(back-to-back)
• P60.00 - Certified photocopy of Tax
Declaration
For Certification of No Landholding for purposes of

obtaining Medical Assistance, Socialized
Housing Registration, Scholarship Application, or
DSWD Assistance:
• P 20.00 Certification Fee Certification of No
Landholding
***No fee if with DSWD recommendation and
for government hospital requirement)
For Land History:

• P 40.00 Certification Fee per page Index of
Cadastral Lots (ICL)

• Annotation and/or cancellation of mortgage

and/or notice of Lis Pendens, adverse claim
and Tax Liens: Free of Charge
Duration :
29 minutes - For Certified True Copy or
Photocopy of documents
and Certifications (BIR
Requirement for Capital
Gains Tax, Estate Tax,
Property /Non Property
Holding)
15 minutes - Certification of No
Landholding for purposes of
obtaining Medical
Assistance, Socialized
Housing Registration,
Scholarship Application, or
DSWD Assistance
4 hours, 17 minutes - For Land History
8 minutes - Annotation and/or
cancellation of mortgage
and/or notice of Lis
Pendens, adverse claim and
tax liens

FOR CERTIFIED TRUE COPY OR PHOTOCOPY OF DOCUMENTS AND
CERTIFICATIONS (BIR REQUIREMENT FOR CAPITAL GAINS TAX, ESTATE TAX,
PROPERTY OR NON-PROPERTY HOLDING)

1 Submit Verify request Administrative City 3 minutes

accomplished & issue order Division Assessment
request form of payment (windows 3 & 4) Department
2nd Floor,
2 Pay the Process City Finance Jesus V. 5 minutes
required fee/s payment and Department Seriña Hall
issue Official
Receipt (OR)
3 Present Receive Administrative 2 minutes

Official Official Division
Receipt Receipt (OR) (windows 3 & 4)


Submit Administrative City

request form Division Assessment
to Division In (windows 3 and Department
Charge for 4) 2nd Floor,
preparation Jesus V.
Seriña Hall
Schedule
release of
request
4 Prepare and Tax Records 15 minutes per

print Tax Management TD or
Declaration & Division Certification
Certifications Assigned
Personnel
Verify &
check entries
against Tax
Mapping
Control Roll
Review / Tax Records

Check entries Management 2 minutes per
against Division TD
original Bienvenido
documents Urbina, Jr.
on file Larry Acaylar
April V. Niderost
5 Final Review Tax Records 1 minute per

and approval Management TD
of request Division
Eloisa D. Garcia
6 Claim request Release Administrative 1 minute

Approved Division
Documents (window 5)

CERTIFICATION FOR MEDICAL, PAO, DSWD ASSISTANCE, SOCIALIZED HOUSING,

SCHOLARSHIP APPLICATION

1 Submit filled- Verify request Administrative City 3 minutes

up request and issue Division Assessment
form order of (windows 3 and 4) Department
payment 2nd Floor,
Jesus V.
Seriña Hall
2 Pay the Process City Finance 5 minutes

required fees payment and Department
(except if with issue Official
DSWD Receipt
recommendati
on and for
government
hospital
requirement)
3 Present Receive OR Administrative 2 minutes

Official Division
Receipt and Submit (windows 3 and 4)
wait for request form
release of to Division In
requested Charge for
document preparation
Verification Tax Records 2 minutes per

and Management certification
preparation of Division assigned
certification personnel


Check entries Tax Records City 1 minute per

Management Assessment certification
Division Department
Bienvenido Urbina, 2nd Floor,
Jr Jesus V.
Seriña Hall
Final Review Tax Records 1 minute per

/ and Management certification
approval of Division
request Edna B. Frabicante
4 Claim request Release Administrative 1 minute

Approved Division
Document/s (window 5)
LAND HISTORY

1 Submit filled- Verify request Administrative City 3 minutes

up request and submit to Division Assessment
form Index of Window 3 and 4 Department
Cadastral 2nd Floor,
Lots (ICL) In- Jesus V.
charge Seriña Hall
2 Proceed to Verify Index Tax Records 3 minutes /

ICL In-charge of Cadastral Management Cadastral Lot
Lots (ICL) for Division Number
Land History Nancy Niderost/
Ma. Araceli B.
Issue order of Urbina
payment
3 Pay the Process City Finance 5 minutes

required fees payment and Department
issue Official
Receipt


4 Present Receive Official Tax Records City

Official Receipt & advise Management Division Assessment 2 minutes per
Receipt client regarding Jenny Ilogon/ Department Request
of release of Ma. Araceli B. Urbina 2nd Floor,
requested Jesus V.
document Seriña Hall
4 hours
Update, prepare (depending
index of on the
Cadastral Lots number of
(ICL) for Land entries for
History (ICL)
Review entries Tax Records 2 minutes per

for Land History Management Division Land History
Bienvenido Urbina,
Jr.
Final Review 1 minutes per
and Approval Tax Records Land History
Management Division
Edna B. Frabicante
5 Claim Release Administrative

request Approved Division 1 minutes per
Document/s Window 5 Land History

ANNOTATION AND/OR CANCELLATION OF MORTGAGE AND/OR NOTICE OF LIS

PENDENS, ADVERSE CLAIM AND TAX LIENS

1 Submit Verify Tax Records City 2 minutes per

requirements authenticity of Management Division Assessment document
documents Nancy V. Niderost/ Department
Emily Cabil 2nd Floor,
Annotate entries Jesus V.
of mortgage, Lis Seriña Hall 5 minutes per
Pendens etc. to document
Tax Declaration
on file
2 Claim Record and 1 minute per

annotated release Transaction
Tax annotated Tax
Declaration declaration in
documents the log

CITY BUDGET OFFICE

The City Budget Office:
• Maintains & provides technical support on administrative and budget

administration management system;
• Reviews, evaluates and consolidates budget proposals of all departments
and offices pertaining to the annual and supplemental budgets as
prescribed by law;
• Reviews estimates of income against actual collection performance;
• Renders technical assistance to the Sangguniang Panlungsod on
budgetary matters;
• Submits Annual Performance Report and prepares Statement of
Appropriation, Allotment, and Obligations (SAAOB) as required by the
Commission on Audit (COA), Department of Budget and Management
(DBM), Department of Interior and Local Government, and National
Economic and Development Authority (NEDA) respectively;
• Reviews the Annual Investment Program (AIP), Project Procurement
Management Plan (PPMP), Annual Procurement Program (APP) and
issues other local budget execution forms as prescribed by the DBM;
• Reviews Work and Financial Plan of offices, as well as certifies existence
of appropriations for obligation purposes;
• Implements e-budget system;
• Approves Technical Reviews by the City Budget Officer/ Assistant Budget
Officer and the member of the Local Finance Committee
• Renders technical review of Barangay Budgets for final consideration of the
City Council in accordance with RA 7160;
• Renders monthly status reports to the City Project Monitoring and
Evaluation Committee (CPMEC) and other line agencies;
• Attends to Local Finance Committee concerns as member; and
• Provides technical secretariat services to the Local School Board.
FRONTLINE SERVICE OFFERED:
Barangay Budget Review and Technical Assistance

38 CITY BUDGET DEPARTMENT
BARANGAY BUDGET REVIEW AND TECHNICAL

ASSISTANCE
Caters to both urban and rural barangays for both annual and supplemental budgets, and
reviews the same after the mandatory requirements have been complied with.
Office Address : City Budget Office

Ground Floor, Executive Building
City Hall Compound
Contact Number : 857-3904/ 857-3150
E-mail Address : citybudget@cagayandeoro.gov.ph
Frontline Personnel : Cynthia A. Sy Piecco

Asst. City Budget Officer
Edwin Tongco
Isagani Yaba
Samantha Sagaral
Office Head : Atty. Percy G. Salazar

City Budget Officer
Client/s : Barangay Councils – 80 Barangays
Requirement/s :
• Transmittal Letter from the Barangay
• General Appropriation Ordinance
• Actual Expenditure Next Preceding Year A-1
• Actual and Estimated Expenditure Last Year A-2
• Allocation for Basic Services Current Year
• Actual and Estimated Output (BBP Form No. 5)
• Barangay Expenditure Program (BBP Form No. 6)
• Sources of Income (BBP Form No. 7)
• Expenditure Program (BBP Form No. 8)
• Major Final Output [MFO] (BBP Form No. 9)
• Personnel Schedule (Plantilla of Personnel)
• Summary of Support Staff
• Statement of Statutory and Contractual Obligations
(BBP Form No. 453)
• Annual Supplies Procurement Program
• Annual Investment Program (AIP) and Barangay
Development Plan (BDP) reviewed by City Planning and
Development Office (CPDO)

CITY BUDGET DEPARTMENT 39
Schedule : Monday – Friday (8:00 am to 5:00 pm)
Fee/s : None
Duration : 2 days, 4 hours and 10 minutes

1 Submit Receive Barangay Operations City Budget 5 minutes

requirements Documents and Budget Office
Review Division Ground
Floor,
Executive
Conduct Edwin Tongco Building,
technical Isagani Yaba City Hall 2 days
Review Samantha Sagaral
Approve the City Budget Officer or 4 hours

Technical Assistant City Budget
Review Officer
Transmit to City 5 minutes

Council and
advise the
Barangay to
coordinate with
the
Sangguiniang
Panglungsod
Secretary

OFFICE OF THE
CITY BUILDING OFFICIAL
The Office of the City Building Official, created as a separate department by
virtue of Executive Order No. 01-96, is tasked to enforce the provisions of the National
Building Code of the Philippines, supervise and control all works pertinent to
buildings/structures and the processing of all permit applications as well as undertake
annual inspections of all buildings and/or structures.

• Issuance of Building Permit and Ancillary Permits
• Issuance of Occupancy Permits, Certificates of Final Electrical Inspection or
Completion, Certificate of Operation (Machinery), Certificate of Completion
(Electronic Works), Certificate of Annual Inspection
• Issuance of Fencing Permit
• Issuance of Electrical Permit for Separation of Meter and Reconnection of
Meter
• Issuance of Excavation Permit
• Securing a Demolition Permit
• Securing a Billboard or Signboard Permit
OFFICE OF THE CITY BUILDING OFFICIAL 41
SECURING A BUILDING PERMIT
A Building Permit is required before construction can commence along with its Ancillary
Permits, such as Electrical Permits, Sanitary/Plumbing Permits, Mechanical Permits,
Electronics Permits
Office Address : Ground Floor, Legislative Building, City Hall

Burgos-Hayes Streets
Cagayan de Oro City 9000
Contact No. : 857-2687 / 858-2823
Email Address : obo.cdoinfo@gmail.com
Frontline Personnel : Engr. Rico G. Lorono

Acting Chief, Processing Division
Office Head : Ar. Ma. Concepcion A. Alcantara

OIC – City Building Office
Client/s : Applicants requesting for Building Permit and other

Ancillary Permits
Requirement/s :
• Duly accomplished application form signed and
sealed by the Designer and Construction In-Charge
• Five (5) sets of the following:
- Building Plans signed and sealed by the
registered architect or civil engineer
- Bill of Materials (signed and sealed)
- Specifications (signed and sealed)
- Structural Design Computation
- Soil Boring Test (3-storey and above)
• Site Development Plan signed and sealed by a
registered Geodetic Engineer
• Transfer Certificate of Title (certified copy from the
Registry of Deeds)
If applicable, photocopies of the following:
- Extrajudicial Settlement
- Affidavit of Heirship
- Deed of Absolute Sale
- Certification/Authorization from the lot owner
- Board Resolution or Secretary’s Certificate or
Authority for the signatories in the application
• Certified True Copies of the following documents:
- Tax Declaration of lot
- Current Tax Receipt

42 OFFICE OF THE CITY BUILDING OFFICIAL
• Barangay Construction Clearance

• Locational Clearance (CPDO)
• Homeowner’s Association Clearance (if applicable)
• Fire Safety Clearance issued by the Bureau of Fire
Protection
• Construction Safety Health Program (DOLE)
• Environmental Compliance Certificate (ECC) for high-
rise buildings, gas stations, warehouses, cell sites
• City Enginee Engineer’s Clearance for lot affected by
city road development including sketch plan of the
affected lot
• DPWH Clearance for lot affected by National Road
Development, creeks and waterways including
sketch plan of the affected lot
Schedule : Monday to Friday, 8:00 am - 5:00 PM
Fees : Residential - P 8.40 per square meter

Commercial/ Industrial/
Institutional - P 23.00 per square meter
Ancillary Permit fee - Available upon
computation
Duration : Residential – 26 hours and 10 minutes

Commercial/ Industrial/ Institutional – 40 hours
NOTE: Time frame excluding transactions with other

offices
HOW TO AVAIL OF THE SERVICES:

1 Submit Check if Frontline Service City Building 30 minutes

accomplished application Personnel (Engr. Office
form together form has Maricar Cabanlas/
with other been duly Engr. Edgar
requirements accomplished Patriana)
and
requirements
complete


Technical City Building 8 hours -

Engr. Daniel S.
evaluation of Office residential
Bacas/Engr. Hans
plans B. Odi
submitted if 21 hours -
in accordance Engr. Rico G. commercial
with the Lorono
standards set
by the Engr. Liane A.
National Magto
Building Code
of the Engr. Edgar
Philippines Patriana)
Engr. Rosanna D.
Rodriguez
Ar. Ma.Concepcion
A. Alcantara
Engr. Terence V.
Agusan
Engr. Christian Lear

F. Miquiabas
Engr. Jean R. Neri
Engr. Edwinilo G.
Nave
Site Engr. Jonathan On-site 8 hours

Inspection Galaura
and
verification
If compliant 15 minutes
Mr. Leo Embate
with the City Building (residential)
standards set Office
by the
National 20 minutes
Building (commercial)
Code, record
in the logbook


Approval of 8 hours
the different
technical
personnel:
- Line & Grade Engr. Liane A.
Officer Magto/Engr. Rico G.
Lorono
Engr. Rosanna D.
Rodriguez/Engr.
Terence Agusan/Ms.
Jean R. Neri
- Structural
Engr. Terence
Officer Agusan/Engr. Edgar
Patriana
- Sanitary &
Engr. Edwinilo Nave
Plumbing
Officer
- Mechanical Engr. Rico G.

Officer Lorono
- Electrical Engr. Daniel S.

Officer Bacas/Engr. Hans
B. Odi
- Architectural Ar. Ma. Concepcion
Officer A. Alcantara
- BP 344 Ar. Ma. Concepcion

- Electronics Engr. Christian Lear

Officer F. Miquiabas
Assessment Engr. Gualberto

Daaca 40 mins. –
of fees to be
residential
paid
50 mins.-
commercial


2 Pay the Receive Revenue Collector Revenue City

required Payment of Collector Treasurer’s
Occupancy client and Office
Fee issue Official function
Receipt (O.R)
3 Present O.R. Final review Ar. Ma. City Building 20 minutes

of payment of and approval Concepcion A. Office Residential,
Building of Building Alcantara
Permit and Permit 30 minutes -
Contractor’s application Commercial
Tax
4 Claim Record, Mr. Referendum 25 minutes

approved number and Jabla Residential,
Building release of
Permit Building 50 minutes
Permit Commercial

SECURING A CERTIFICATE OF OCCUPANCY

A Certificate of Occupancy Permit is issued before the use or occupancy of a building
to ascertain that the building was completed according to the approved plans. Accompanying
an Occupancy Permit is the Certificate of Final Electrical Inspection/Completion, Certificate of
Operation (Machinery), Certificate of Completion (Electronic Works), Certificate of Annual
Inspection
Office Address : 1st Floor, Legislative Building

City Hall Compound
Contact No. : 857-2687 / 858-2823
Frontline Personnel : Engr. Helen N. Tadena

Interim Chief, Enforcement Division

OIC-City Building Office
Client/s : Applicants requesting Certificates of

Occupancy, Final Electrical Inspection or Completion,
Operation (Machinery), Completion (Electronic Works),
and/or Annual Inspection
Requirement/s :
• Duly accomplished application form signed and sealed
by the Architect or Engineer-in-Charge
• Approved Building Permit (original)
• Plumbing/Sanitary Permit
• Electrical Permit
• Mechanical Permit
• One (1) complete set approved Building Plans
• As-Built Plans (if it has changes)
• Daily construction logbook sheet signed and sealed by
the Engineer or Architect in charge of the Construction
• Certificate of Completion of the Building
• Certificate of Completion of Sanitary/Plumbing
Installation
• Certificate Final Electrical Inspection/Completion
• Certificate of Final Inspection (for Mechanical)
• Certificate of Operation (Machineries/Equipment)

• Certificate of Completion, Electronics or As-Built

Electronic Plans (for commercial, industrial or
institutional purposes)
• Tax Declaration for the Completed Building
• Fire Safety Inspection Certificate
• Copy of Official Receipt (O.R) of General Engineering
Tax (Contractor’s Tax)
• Special Power of Attorney (SPA) for non-owner
Schedule : Monday to Friday, 8:00 AM - 5:00 PM
Fee/s : a. Division A-1 and A-2 Buildings (Residential):

i. Costing up to P150,000 P 100.00
ii. Costing more than P150,000 P 200.00
up to P400,000
iii. Costing more than P400,000 P 400.00
up to P 850,000
iv. Costing more than P850,000 P 800.00
to P1,200,000
v. Every million or portion P 800.00
thereof in excess of
P1,200,00
b. Divisions B-1/E-1,2,3/F-1/G-1,2,3,4,5/H-1,2,3,4/and
I-1 Buildings (Commercial):
i. Costing up to P150,000 P 200.00
ii. Costing more than P 400.00
P150,000 up to P400,000
iii. Costing more than P 800.00
P400,000 up to P850,000
iv. Costing more than P 1,000.00
P850,000 to P1,200,000
v. Every million or portion P 1,000.00
P 1,200,00
c. Divisions C-1,2/D-1.2.3 Buildings (Institutional)

i. Costing up to P 150,000 P 150.00
ii. Costing more than P 250.00
P150,000 up to P400,000
iii. Costing more than P 600.00
P400,000 up to P850,000
iv. Costing more than P 900.00
P850,000 to P1,200,000
v. Every million or portion P 900.00
P1,200,00
Other ancillary fees available upon computation

Duration :
i. Residential 4 hours and 25 minutes
ii. Commercial/ Industrial/ 6 hours and 15 mins.
Institutional
NOTE: Time frame excludes transactions
with other offices

1 Secure Inform Engr. Leo Embate City Building 20 minutes

application applicant to Ms. Jean R. Neri Office
form and secure Fire
checklist of Safety
requirements Inspection
Certificate
(FSIC) from
Bureau of Fire
Protection
and Land Use
approval from
CPDO
2 Submit Officially City Building 10 minutes

accomplished receive, if Office
form together application
with other form has
requirements been duly
accomplished
and if
requirements
are complete
Scheduling Engr. Helen N. On site 3 hours

and conduct Tadena, Engr. (Residential)
of site Luiben N. Magto, 4 hours
Engr. Bertilo Lim,
inspection (Commercial,
Engr. Danny P.
(is done day Salcedo, Industrial,
after receipt Engr. Teogenes P. Institutional)
of application) Amontos Jr.,
Engr. Christian Lear
Miquiabas


Evaluation as City Building 30 minutes

to conformity Office (Residential),
with the
approved 1 hour
plan/approval (Commercial,
of the Industrial,
different Institutional)
technical
personnel:
- Line &
Grade Engr. Danny
Officer Salcedo
- Structural
Engr. Helen Tadena
Officer
- Sanitary &
Plumbing Teogenes P.
Officer Amontos Jr.
- Mechanical Bertilo V. Lim
Officer
- Electrical
Officer Engr. Luiben Magto
- Architectu
Ar. Ma. Concepcion
ral Officer
A. Alcantara
- BP 344 Ar. Ma. Concepcion
3 Secure Order Receive Mr. Leo Embate City Building 10 minutes

of Payment Payment of Office
client and
issue Official
Receipt (O.R)
4 Pay the Process Revenue Collector City Finance City Finance

required payment and Office Department
Occupancy issue Official function
Fee Receipt
Present the Sign and Engr. Helen N. 20 minutes

OR of the approve Tadena/Engr. Rico
payment Certificate of G. Lorono/Ar. Ma.
Occupancy Concepcion A.
Alcantara


5 Claim Recording Osias R. Pitogo City Building

Certificate of and release of Office 10 minutes
Occupancy Certificate of (Residential)
Occupancy 30 minutes
(commercial)

SECURING A FENCING PERMIT
A Fencing Permit is required from property owners prior to the construction of a fence
around their property.
Office Address : 1st Floor Legislative Building

City Hall Compound
Contact No. : 857-2687/858-2823
Frontline Personnel : Engr. Rico G. Lorono

Acting Chief, Processing Division

Client/s : Applicants for Fencing Permit
Requirement/s :
by Designer and Construction In-Charge
• Three (3) sets of fencing plans signed and sealed by
the architect or engineer
• Site Development Plan with Vicinity Map (signed and
sealed by a registered Geodetic Engineer)
• Transfer Certificate Title (TCT) (Certified copy from
Registry of Deeds)
- Contract of Lease
if lot is owned by a Corporation
• Tax Declaration of the Lot
• Current Tax Receipt
• Bill of Materials/Cost Estimate signed and sealed by
engineer or architect-in-charge
• Locational Clearance from the City Planning and
Development Office (CPDO)
• Fire Safety Evaluation Clearance (if with hotworks)


• City Engineer’s Clearance for lot affected by city road
development including sketch plan of the affected lot
Development, creeks and waterways including sketch
plan of the affected lot
• Construction Safety Health Program
Fee/s : P3.00 per linear meter for heights up to 1.8 m

In excess of 1.8 m, P 4.00 base on area of wall
Duration : 8 hours and 30 minutes

NOTE: Time Frame excluding transactions with other
offices

1 Submit Receive & Mr. Leo Embate City Building 30 minutes

accomplished check if Oice
form together application form
with other has been duly
technical accomplished
requirements and if
requirements
are complete
and plans
submitted in
accordance
with the
standards set
by the National
Building Code
of the
Philippines
Evaluation by Engr. Daniel S. Bacas, 2 hours

various Engr. Liane A. Magto,
technical Engr. Terence V.
personnel Agusan, Engr. Rico G.
Lorono


Site Inspection Engr. Jonathan On site 4 hours

and verification Galaura
Record in the Mr. Leo Embate City Building 10 minutes

logbook Office
Approval of the
different
technical
personnel:
Engr. Liane A. Magto/ 50 minutes
- Line & Grade
Engr. Rosanna D.
Officer
Rodriguez/Engr.
Terence Agusan/Ms.
Jean R. Neri
- Structural Engr. Terence

Officer Agusan/Engr. Edgar
Patriana
- Electrical Engr. Hans B.

Officer Odi/Engr. Daniel S.
Bacas
Assess fees to Mr. Gualberto S. City Building 20 minutes

be paid Daaca, Jr.
2 Pay the Process Revenue Collector City Finance City

required fees payment and Department Treasurer’s
and issue Official function
Contractor’s Receipt
Tax
3 Present O.R. Final review Ar. Ma. Concepcion City Building 20 minutes
and approval of A. Alcantara Office
the Fencing
Permit
4 Claim Record, number Mr. Osias R. Pitogo 20 minutes

approved and release of
Fencing approved
Permit Fencing Permit

SECURING AN ELECTRICAL PERMIT

FOR SEPARATION OF METER
A meter separation can be applied for those buildings with an approved building permit
or occupancy permit but a portion of the area is partitioned or separated without altering the
physical face/aesthetic view of the structure.

City Hall Compound
Contact No. : 857-2687/858-2823
Frontline Personnel : Engr. Maricar Cabanlas

Engr. Hans B. Odi

Client/s : Applicants requesting for meter separation
Requirement/s :
• Approved Building Permit and Occupancy Permit
• Authorization from the Building Owner, Lease Contract,
Deed of Sale or notarized Special Power of Attorney
(SPA)
• Electrical plan signed and sealed by private
professional electrical engineer (3 copies)
• As-built plan (for old buildings constructed prior to the
issuance of PD 1096 otherwise known as the National
Building Code of the Philippines s. 1977)
• Current Tax Declaration for the building (certified true
copy from City Assessor)
• Current Tax Clearance of building (from City Finance)
• Valid ID of building owner (photocopy)
• Certification from private structural engineer (for
buildings 15 years old and above)
Schedule : Monday to Friday, 8:00 am to 5:00 PM
Fees : Residential:
5 KVA or less - P200.00 Wiring Permit - 36.00
Electric Meter - 60.00

Commercial:
5 KVA or less - P200.00
Electric Meter - 15.00
Wiring Permit - 15.00

1 Submit Receive and Engr. Maricar City Building 5 minutes

accomplishe record in the Cabanlas Office per permit
d form and logbook
other
requirements
Verification Mr. Rolando On site 4 hours
and site Madriaga
inspection Engr. Reynold
Echeveria, Mr.
Gabriel Simbajon
Processing of Engr. Hans B. Odi, City Building 20 minutes

Wiring Permit Engr. Rico G. Office
Lorono
Approval of Ar. Ma. 5 minutes

wiring permit Concepcion A.
Alcantara
Recording, Reviliano P. 5 minute

numbering and Romero per permit
releasing of
wiring permit
2 Pay the Process Revenue Collector City City

correspondin payment and Treasurer’s Treasurer’s
g fees and issue Official Office Office
submit to the Receipt function
Receiving
Area
Receive, Zaldy S. Benitez 8 minutes
record
application for
Connection
Order


RESPONSIBLE
Conduct Rolando City Building 4 hours

inspection Madriaga Office
once wiring Engr. Reynold
installation is Echeveria, Mr.
complete Gabriel
Simbajon
Processing of Engr. Luiben N. 20 minutes

connection Magto,
order

connection Concepcion A.
order permit Alcantara
3 Claim Recording, Reviliano P. 8 minutes

approved numbering Romero
connection and releasing
order of approved
connection
order

SECURING A RECONNECTION PERMIT

An electrical reconnection permit can be secured for those buildings with an approved
building permit and occupancy permit without any renovation or alteration to its physical
structure and type of occupancy and whose electrical connection was cut-off within one year.

City Hall Compound
Contact No. : 857-2687/858-2823
Frontline Personnel : Engr. Luiben N. Magto

Clients : Applicants for reconnection.
Requirement/s :
• Approved Building Permit and Occupancy Permit
• Authorization from the Building Owner, Lease Contract,
or Deed of Sale
• Current Tax Receipt for building (from City Treasurer’s
Office)
• Current Tax Declaration for Building (certified true copy
from City Assessment Department)
• Inspection Order from CEPALCO or MORESCO
• Location Sketch
Fee/s : Residential or Commercial – P50.00
Duration : 4 hours and 53 mins.


STEP CLIENT LGU UNIT OF OF
ACTION ACTION AND PERSON SERVICE SERVICE
RESPONSIBLE
1 Submit Job Receive and Zaldy S. Benitez City Building 5 minutes

Order Form record in the Office
from logbook
CEPALCO and
other
requirements Verification Rolando On site 4 hours
and site Madriaga
inspection if
wiring
installation
is complete
Pay the
corresponding Process Revenue City Treasurer’s City
fee payment Collector Office Treasurer’s
and issue Office
Official function
Receipt
2 Submit Recording Zaldy S. Benitez, City Building 30 minutes

Certificate of and Engr. Luiben N. Office
Completion processing Magto,
Form signed of
by PEE / REE/ Reconnectio
RME to n Order
Counter
Section
Reconnectio Concepcion A.
n Order Alcantara
3 Claim Recording, Reviliano P. 8 minutes

approved numbering Romero
Reconnection and
permit releasing of
approved
Reconnectio
n Order

SECURING A GROUND PREPARATION

AND EXCAVATION PERMIT
A Ground Preparation and Excavation Permit is secured prior to the actual ground
preparation and excavation after the building line is established.

City Hall Compound
Contact No. : 857-2687/858-2823
Frontline Personnel : Engr. Liane A. Magto

Client/s : Applicants requesting for Ground Preparation and

Excavation Permit
Requirement/s :
• Duly accomplished application form signed by the owner
or applicant
• Foundation Plan
• Location Plan and Site Development Plan signed and
sealed by a Geodetic Engineer
• Certified copy from the Registry of Deeds of the Transfer
Certificate of Title
- Contract of Lease
• Certified true copies of the following documents:
Tax Declaration of lot
Current Tax Receipt
• Locational Clearance (CPDO)
• Homeowner’s Association Clearance (if applicable)


Protection
• Construction Safety Health Program (DOLE)
• Environmental Compliance Certificate (for high rise
building, cell sites, gas stations, STP, warehouse,
industrial, cockpit etc.)
• City Engineer’s Clearance for lot affected by city road
development including sketch plan of the affected lot
Development, creeks and waterways including sketch
plan of the affected lot
Fee/s : P 4.00 per square meter

1 Submit duly Check if Frontline Service City Building 20 minutes

accomplishe application form Personnel Office
d form has been duly
together with accomplished
other and if
requirements requirements are
complete
Technical Engr. Liane A. 6 hours

evaluation of Magto, Engr.
plans submitted Terence V.
if in accordance Agusan,
with the Ar. Ma.
standard set with Concepcion A.
the National Alacantara
Building Code of
the Philippines
Inspection and Engr. Jonathan On site 4 hours

verification Galaura


If compliant with Mr. Leo Embate City Building 15 minutes

the provisions of Office
the National
Building Code
record in the
logbook
Approval of the 4 hours

application by
the different
technical
personnel
Line & Grade Engr. Liane A.

Officer Magto/Engr. Rico
G. Lorono/Engr.
Rosanna D.
Rodriguez
Structural Officer Engr. Terence V.

Agusan
Architectural Ar. Ma.

Officer Concepcion A.
Alcantara
2 Secure Assessment of Mr. Gualberto 30 minutes

Order of fees to be paid Daaca Jr.
Payment
Pay the Receive Revenue Collector City Treasurer’s City

required payment of client Office Treasurer’s
fees and issue Office
Official Receipt function
(O.R.)
Present Final review and Ar. Ma. City Building 20 minutes

O.R. of approval Concepcion A. Office
payment Alcantara


3 Claim Recording, Mr. Osias R. City Building 20 minutes

approved numbering and Pitogo Office
permit releasing of
approved permit

SECURING A DEMOLITION PERMIT
A Demolition Permit is required before a property owner can legally demolish a

structure.

City Hall Compound
Contact No. : 857-2687 / 858-2823
Frontline Personnel : Engr. Liane A. Magto

Client/s : Applicants intending to demolish a structure
Requirement/s :
by the architect or engineer in-charge of the demolition
and sketch plan of the structure showing the total area
to be demolished
• Certified copy from the Registry of Deeds of the
Transfer Certificate of Title or Deed of Absolute Sale
• Lot plan with vicinity map
• Floor plan of the building subject for demolition
• Tax Declaration for the building subject for demolition
Fee/s : Residential - P3.00 per square meter - horizontal

Commercial - P4.00 per square meter - vertical


RESPONSIBLE
1 Submit Check if Frontline Service City Building 15 minutes

accomplished application form Personnel Office
form together has been duly
with other accomplished
requirements and if
requirements are
complete
Evaluation of the Engr. Liane A. 4 hours

different Magto, Engr.
technical Terence V.
personnel Agusan, Engr.
Hans B. Odi,
Engr. Daniel S.
Bacas
Conduct site Engr. Jonathan On site 4 hours

inspection Galaura
Approval by the Engr. Liane A. City Building 2 hours

different Magto, Engr. Office
Hans B. Odi,
Engr. Daniel S.
Bacas
2 Pay the Process Revenue City Finance City

corresponding payment and Collector Department Treasurer’s
fees issue Official Office
Receipt function
3 Claim Recording and Mr. Osias R. City Building 15 minutes

approved releasing of Pitogo Office
permit permit

SECURING A BILLBOARD OR
SIGNBOARD PERMIT
This permit is required to legally put up a signboard or billboard. It contains details,

such as, dimensions, documents establishing ownership or lease of property, and location of
the lot or building where the signboard or billboard will be placed.

City Hall Compound
Contact No. : 857-2687 / 858-2823
Frontline Personnel : Arch. Ma. Concepcion A. Alcantara

Client/s : Applicants requesting for Signboard / Billboard Permit
Requirement/s :
by the architect / engineer-in-charge of the construction
• Building Permit and Sign Permit
• Certified true copy of Original/Transfer Certificate of Title
from the Register of Deeds
- Contract of Lease
• Tax Declaration of lot
• 5 sets of design plans
Protection
• Locational/Zoning Clearance
• Clearance from DPWH

• Certificate of Occupancy if sign or signboard is roof or

wall mounted
• Location and site installation plan
• Structural design analysis
• Electrical and Electronics plan (if lighted or LED)
• Bill of Materials and specifications
• Written consent of the owner of the premises
Fee/s : First 4 square meter – P120.00

In excess of 4 square meter – P24.00

1 Submit Check if Mr. Leo Embate City Building 25 minutes

accomplished application form Office
form together has been duly
with other accomplished
requirements and if
requirements are
complete
Evaluation of the Engr. Liane A. City Building 6 hours

different Magto, Engr. Office
Teogenes P.
Amontos Jr., Engr.
Hans B. Odi,
Engr. Daniel S.
Bacas, Ar. Ma.
Concepcion A.
Alcantara
Conduct site Engr. Jonathan On site 4 hours

inspection and Galaura, Engr.
evaluation Teogenes P.
Amontos Jr.,


2 Secure Order Assess fees Engr. Gualberto City Building 30 minutes

of Payment Daaca Jr. Office
3 Pay the Process and Revenue Collector City City

required fees issue Official Treasurer’s Treasurer’s
Receipt Office Office
function
Approval of the Ar. Ma. City Building 15 minutes

permit by the Concepcion A. Office
Building Official Alcantara
4 Claim Recording, Mr. Osias R. 20 minutes

approved numbering and Pitogo
permit releasing

CITY CIVIL REGISTRY OFFICE

The City Civil Registry Office is responsible for the civil registration program of the city
pursuant to the Civil Registry Law. The office files, keeps and preserves the books as required
by law and issues certified transcripts or copies of the registered documents.
FRONTLINE SERVICES OFFERED:
• Registration of Birth Certificates

• Registration of Marriage Certificates
• Registration of Death Certificates
• Supplemental Reports
• Registration of Legal Instruments
• Registration of Court Orders
• Issuance of Marriage Licenses
• Request for Issuance of certificates/ true copies thereof
• Request for Advance Endorsement of records to NSO for issuance of Security
Paper
• Petitions for Change of First Name and Correction of Clerical Error under R.A. 9048
and Correction of Gender and Date of Birth under R.A. 10172.
CITY CIVIL REGISTRY OFFICE 69
REGISTRATION OF BIRTH CERTIFICATES
The birth of a child shall be registered with the Local Civil Registrar of the city or
municipality where the birth occurred within thirty (30) days from the time of birth. Registration
must be done promptly within the reglementary period and in accordance with the requisites
specified by existing laws. Any declaration of vital event filed or presented for registration
beyond the reglementary period shall be deemed delayed.
Out of Town reporting of birth occurs when the Certificate of Live Birth (COLB) is
presented to the civil registrar of a city or municipality which is not the place of birth, not for
the purpose of registration but in order to be forwarded to the civil registrar of the place where
the birth occurred and where it should be registered.
Office Address : 1st Floor, Administrative and Legislative Building

City Hall Compound, Capistrano-Gaerlan Streets
Contact No. : (088) 857-3898; 857-3159
Email Address : CivilRegistryCagayandeOro@yahoo.com
Frontline Personnel : Timely (Hospital) - Daisy Roz Neri/

Loriza Ral/
Gladys Cecile Taban
Timely/ Untimely (Home) - Aeneas Vicente Akut/
Ma. Cecilia Simbajon/
Irene Bagongon/
Justine Razalo/
Michael Niño Eduarte
Out of Town - Jacqueline Cooper/
Edwina Gallardo
Office Head : Norma S. Diputado

City Civil Registrar
Client/s : Medical Records In-charge (hospitals), Physician,

Nurse, Midwife, Hilot (TM), Parents, or other persons
concerned
Requirement/s :
Classification Legitimate Illegitimate Out-of-Town

Timely: Certificate of Live • Affidavit to Use
Birth the Surname of
the Father
(AUSF) RA
9255 Form No.
1 (Revised
March 2016)
• Residence
Certificate

70 CITY CIVIL REGISTRY OFFICE
Classification Legitimate Illegitimate Out-of-Town

Untimely or • Certificate of • Certificate of • Certificate of
Delayed Live Birth Live Birth Live Birth
• Residence • Affidavit to Use • Residence
Certificate the Surname of Certificate
• CRS Form No. the Father • CRS Form No.
1 from PSA (AUSF) RA 1 from PSA
• Documentary 9255 Form No. • Documentary
evidence, at 1 (Revised evidence, at
least (3) such March 2016) least (3) such
as Baptismal • Residence as Baptismal
Cert, Certificate Cert,
Immunization • CRS Form No. Immunization
Record, Voter’s 1 from PSA Record, Voter’s
Affidavit, Valid • Documentary Affidavit, Valid
ID, Form 137-A, evidence, at ID, Form 137-A,
MDR/ least (3) such MDR/
PhilHealth as Baptismal PhilHealth
Cert, • Affidavit of
Immunization Corroboration
Record, Voter’s
Affidavit, Valid
ID, Form 137-A,
MDR/PhilHealth
• Affidavit of Two
Disinterested
Persons
• Affidavit of
Delayed
Registration
Fee/s : • Delayed Registration Fee: P50.00

• A.U.S.F. Fee – P 100.00
• Out-of-town Service Fee: P100.00
Plus Registration Fees and Miscellaneous Expenses for
Place of Birth (POB)
Duration : • Timely Registration (Hospital): 13 – 17 minutes

• Out-of-town Registration:
Minimum – 2 months and 14 minutes
Maximum – 3 months and 23 minutes

HOW TO AVAIL THE SERVICE:
OFFICE/ UNIT LOCATION DURATION

STEP CLIENT LGU & PERSON OF OF
1A Submit Review & Daisy Neri/ Birth Division 2 to 5

Timely prepared receive COLB Loriza Ral/ (B1) minutes
(Hospital)
Certificate Gladys Cecille Taban
of Live Birth
(COLB)
from
hospital
1B Submit Check CCRO/ Birth Division Birth Division 10 minutes

Untimely/ requirement requirements Aeneas Vicente Akut/ (B2)
Timely
(Home) s, O.R. & & prepare Ma. Cecilia Simbajon/
Fill-up COLB Irene Bagongon/
information Justin Razalo/ Michael
sheet Niño Eduarte
For out of town: (B3)
Jacqueline Cooper/
Edwina Gallardo
2 Bring CCR will Norma S. Diputado Civil 2 to 5

reviewed & review & sign Registrar’s minutes
signed COLB Office
COLB to (CCR)
CCR
3 Go back to Assign Daisy Roz Neri Birth Division 1 to 2

EIC for the Registry Loriza Ral (B1) minutes
Registry Number, File Gladys Cecille Taban
Number and and Release
Receive registered
COLB COLB
FOR OUT OF TOWN REGISTRATION
3 Go back to EIC will mail Jacqueline Cooper/ Birth Division

Employee COLB to Edwina Gallardo (B3)
In-charge place of birth
(EIC) (optional)

OFFICE/ UNIT LOCATION DURATION

STEP CLIENT LGU & PERSON OF OF
4 Wait for 2 – 2 to 3
3 months for months
reply
5 INQUIRE Give B.C. or Jacqueline Cooper/ Birth Division 2 to 5

from CCRO FEEDBACK Edwina Gallardo (B3) minutes
(by phone
or in
person) to
claim B.C.
or receive
FEEDBACK

REGISTRATION OF DEATH CERTIFICATES

No human body shall be buried without a certificate of death issued by the Local Healh
Officer (LCR) or the attending physician (HOSPITAL) as the case may be. It shall be the
responsibility of the physician who attended the death to prepare the Certificate of Death and
to certify as to cause of death. It shall then be forwarded within 48 hours to the Local Health
Office who shall examine the documents for completeness of entry, affix his signature at the
lower right hand corner of the certificate and direct its registration at the Office of the Local
Civil Registrar of the place of death.
If the deceased was not attended by any medical personnel, it shall be the duty of the
nearest relative or the person who has knowledge of the death to report the same within 48
hours to the LCR who shall prepare the Certificate of Death, and then to the City Health Officer,
who shall certify as to cause of death and direct its registration at the LCR.
Any fetus which dies prior to its complete expulsion from the mother’s womb shall be
registered as fetal death.
The LCR shall have the authority to issue the necessary burial permit of the deceased.

Contact No. : (088) 857-3898 and 857-3159
Frontline Personnel : Edgar Loquillano

Elaine Veloso
Leendeemer Yañez
Office Head : Norma S. Diputado, City Civil Registrar
Client/s : Funeral Counselor, Nearest of kin of the

deceased, Any person having legal charge of the
deceased when he/ she was still alive
Requirement/s :
Home Hospital
Timely Certificate of Death Certificate of Death
Untimely/ • NSO Negative • NSO Negative
Delayed Result Result
• Barangay • Medical Certificate
Certification • Resident Certificate
• Resident Certificate (CEDULA)
(CEDULA)
Non- • Police Report • Police Report

Natural • Autopsy Report • Autopsy Report
Causes
of Death

Fee/s :
Cemetery Fee (PUBLIC) - P 10.00
Burial Permit Fee (PRIVATE) - P 25.00
Burial Permit Fee (PUBLIC) - P 10.00
Transfer Permit Fee - P 35.00
Duration : 20 to 35 minutes (exclude time duration in going to

City Health & Embalmer)
(For death in the hospital, GET PREPARED DEATH CERTIFICATE FROM HOSPITAL –
Start with STEP 2)

1 Submit Prepare City Civil Registry Death 10 to 20

accomplished Death Office (CCRO) or Division minutes
Information Sheet Certificate Death Division
Elaine Veloso/
Edgar Loquillano
2 Photocopy 1st Doctor will City Health Office City Health

page of Death review and Embalmer Department
Certificate (3 sign Death and
copies back to Certificate Embalmer
back). Proceed to
City Health and Embalmer will
Embalmer sign Death
Certificate
3 Submit Death Review and Elaine Veloso Death 2 to 5

Certificate to sign Death Edgar Loquillano Division minutes
Employee In- Certificate
charge
4 Bring Death Review and Norma S. Diputado Civil 2 to 5

Certificate to City sign Death Registrar’s minutes
Civil Registrar Certificate Office
5 Proceed to Death Assign Leendeemer Yañez Death 2 to 5

Division Chief Registry Division minutes
Number, File,
Issue Burial
Permit and
Release
registered
Certificate of
Death (COD)

REGISTRATION OF MARRIAGE CERTIFICATES

Marriage shall be registered in the Office of the Local Civil Registrar of the place where
it was solemnized within 15 days from the date of thereof. However, a 30-day reglementary
period is set by law for marriages of exceptional character, including marriages under articulo
mortis. A Marriage solemnized while in transit within the Philippine territory is registrable at
the place of destination or usual residence of either party.

Contact No. : (088) 857-3898; 857-3159
Frontline Personnel : Othelo Abejuela/

Rebecca Hitosis

Client/s : Solemnizing Officers, Couple or his / her duly

authorized representative, Church Secretary
Requirement/s :
Timely Certificate of Marriage • Affidavit of
Delayed/ • Certificate of request for
Reconstruction Marriage venue (if venue
• NSO, Negative is outside the
Result church or court
• Documentary chamber)
evidence
• Certification from the
Church/ Solemnizing
Officer
• Affidavit of
Reconstruction
Fee/s : Delayed/ Reconstruction (P50.00)
Duration : Timely Registration 5 - 20 minutes

Delayed Registration 30 – 45 minutes


1 Submit the Review and CCRO, Marriage Marriage 5 to10

Certificate of Receive the Division Division minutes
Marriage Certificate of Othelo Abejuela/
Marriage Rebecca Hitosis
2 Bring Review and sign Norma S. Diputado Civil 2 to 5 minutes

Certificate of the Certificate of Registrar’s
Marriage to Marriage Office
City Civil
Registrar
3 Go back to Assign Registry Othelo Abejuela / Marriage 5 minutes

Employee In- Number, File Rebecca Hitosis Division
charge for and release the
Registry registered
Number and Certificate of
claim the Marriage
Certificate of
Marriage

REGISTRATION OF APPLICATIONS FOR

MARRIAGE LICENSE
Couples, male and female, at least 18 years of age who intends to marry but not exempt
from marriage license as provided for in Article 27-34 of the Family Code, shall apply for
marriage license, comply with the necessary requirements and undergo the ten – day posting
period, after which, the marriage license shall be issued.
Issued marriage license shall constitute one of the formal requisites of a valid marriage.
Marriage License shall be valid anywhere in the Philippines for 120 days from the date of
issuance and shall be deemed cancelled at the expiration of said period if the interested
parties have not made use of it.

Contact No. : (088) 857-3898 and 857-3159
Email Address : CivilRegistryCagayandeOro@ yahoo.com
Frontline Personnel : Shirleen Monta

Rebecca Hitosis

Client/s : Marriage License applicants (Couples)

Claimants for Marriage License (either of the
applicant or duly authorized representative)
Requirement/s :
CENOMAR, from NSO Certificate of Legal Capacity
to contract marriage or
certificate of no legal
impediment from their
respective consular officer in
the Philippines (for foreigners
and for those with foreign
citizenship)
Parental Consent if 20 yrs. Divorce papers, if applicable
old and below
Parental Advice if 21 yrs. but Family planning and
below 25 Responsible Parenthood
Seminar – conducted by City
Health (required for all age
group whether church or civil
wedding)
Birth Certificate for those who Pre-marriage counseling –
are 18 yrs. old or 25 yrs. old conducted by DSWD
(required for those who are
below 25 years old, civil
wedding)

Death Certificate, if widow/ Pre-Cana seminar (all age

widower group, church wedding)
Court Decision with Finality Cedula and ID of the
for those who are annulled or applicants
with previous spouse • Valid ID of the parents
declared as presumptively • Official Receipt of the
dead filing fee (P250)
• P 2.00 for the
marriage license fee
• Authorization with ID
of the applicant and
representative if
claimant of the license
is other than the
applicant
Fee/s : Marriage Application Fee – P 300.00

Marriage License Fee – National – P 2.00
Duration :
Application for Marriage License 15 to 20
Application for Marriage License will be minutes
posted for ten days. Marriage license will be
issued on the eleventh day, if it falls on a
working day, provided all necessary
requirements are complied with.
Issuance and release of Marriage License 12 to 21
minutes

1 Submit Review and City Civil Registry Marriage 15 to 20

accomplished records Office/ Marriage Division minutes
application application, Division
form, prepares other
requirements integral parts of Shirleen Monta
and Official the license and
Receipt (OR) informs clients of
the date of
release of
Marriage License
and other
relevant
information


2 Wait for the Posts notice of the Shirleen Monta Marriage 1 minute
10-days application Division
Posting
period, Ascertains 3 to 5
comply completeness of the minutes
lacking required documents.
requirements
Subscribes/ signs all Norma S. Civil 3 to 5

documents Diputado Registrar’s minutes
Office
3 Claim Prepare Marriage Rebecca Hitosis Marriage 3 to 5

Marriage License Division minutes
License
4 Bring Signs Marriage Norma S. Civil 2 to 4

License to License Diputado Registrar’s minutes
CCR Office
5 Go back to Release Marriage Rebecca Hitosis Marriage 3 to 6

Employee- License Informs Division minutes
in-charge client to bring
documents to the
solemnizing officer
for the Wedding
schedule

SUPPLEMENTAL REPORT
A supplemental report may be filled even after the birth, marriage or death certificate
has been registered to supply the necessary information that has previously been omitted.
The supplemental report shall be made by filling out the missing information and by attaching
an affidavit stating the information to be supplied.

Contact No. : (088) 857-3898 and 857-3159
Frontline Personnel : Birth: Lalaine Sijub/ Roxan Echem

Marriage: Effee Gaviola
Death: Edgar Loquillano

Client/s : Persons with omitted entries in their birth,

marriage and death certificate of their family member
Requirement/s : Owner’s copy of birth, marriage or death certificate

NSO authenticated copy of birth, marriage or death
certificate
Affidavit of Supplemental Report
Documentary evidence (optional)
Postal Money Order- Pay to PSA, Quezon City -
140.00/copy of Security Paper
Fee/s : Supplemental Fee–P 50.00

Postal Money Order–P 140.00 + P 41.00
Mailing Expense (LBC)–P 115.00

1 Submit Prepare Birth: Lalaine Sijub/ Civil 20 to 30

requirements Supplemental Roxan Echem Registry minutes
& Official Report & Marriage: Effee Gaviola Office
Receipt (OR) endorsement Death: Edgar Loquillano
letter


2 Review and Review and Norma S. Diputado Civil 2 to 5

sign sign Registrar’s minutes
documents documents Office
and bring to
City Civil
Registrar
3 Give signed Sort and file Birth: Lalaine Sijub/ 3 to 5

doc to supplemental Roxan Echem minutes
employee- report and Marriage: Effee Gaviola
in-charge Mail to NSO Death: Edgar Loquillano
copy of doc to
NSO, Quezon
City
4 After 2 to 3 Give Security 2 to 5

months, go Paper minutes
to City Civil
Registry
Office
(CCRO) and
claim
Security
Paper

REGISTRATION OF LEGAL INSTRUMENTS

Legal Instruments are sworn statements in a form of affidavits which affect the civil status
of persons. These acts are executed without an order from the court. Legal Instruments should
be registered within thirty (30) days from the date of execution. However, the public document
not made on the record of birth, or the Affidavit to Use Surname of the Father (AUSF) shall be
registered within twenty (20) days from the date of execution at the place where the birth was
registered.
• Affidavit of Reappearance– is a sworn statement of the fact and circumstance of the
reappearance of the absent spouse shall be recorded in the civil registry office of the
residence of the party or parties.
• Option to Elect Philippine Citizenship– is a statement that allows the child (those
who were born before Jan 17, 1973 of Filipino mothers and of alien fathers) to choose
or elect Philippine Citizenship upon reaching the age of majority.
• Legitimation – is a remedy in which the child, who is illegitimate, is considered
legitimate by virtue of the parents not being disqualified to marry each other at the time
when the child was conceived and the fact that they subsequently married each other
after the child was born.
• Republic Act 9858 (Legitimation of Children Born to Minor Parents) – this Law
amended Article 177 of the Family Code as follows: “Children conceived and born
outside of wedlock of parents who, at the time of the conception of the former, were
not disqualified by any impediment to marry each other, or so disqualified only because
either or both of them were below eighteen (18) years of age, may be legitimated.”
• Acknowledgement/ Admission of Paternity – is a public instrument acknowledging
an illegitimate child by both parents or by the mother alone if the father refuses.
• Republic Act No 9255 – is the Law which allows illegitimate children to use the
surname of their father. It amended Article 176 of the Family Code of the Philippines.
It shall apply to all illegitimate children born on or after 19 March 2004.

Contact No. : (088) 857-3898 and 857-3159
Frontline Personnel : Birth: Roxan Echem Marriage: Effee Gaviola

Lalaine Sijub
Office Address : Norma S. Diputado

Requirement/s : Owner’s copy of registered document

NSO copy of registered document
Affidavit of Reappearance
Election of Philippine Citizenship
Affidavit of Acknowledgment &ID
Affidavit of Legitimation/ Marriage Cert/ CENOMAR
Affidavit to Use the Surname of the Father
PMO, Pay to PSA, QC, P 140.00/ copy

Fee/s :
Acknowledgment Fee - P 50.00
AUSF Fee - P 100.00
Legitimation Fee - P 50.00
PMO - P 140.00 + P 41.00
Mailing Fee (LBC) - P 115.00

1 Submit Prepare Birth- Lalaine Sijub/ Civil Registry 20 to 30

requirements legal Roxan Echem Office minutes
and Official instrument Marriage-Effee Gaviola
Receipt
2 Bring doc to Review and Norma S. Diputado Civil 2 to 5

City Civil sign Registrar’s minutes
Registry documents Office
3 Give signed Sort and file Birth- Lalaine Sijub/ Civil Registry 3 to 5
doc to legal Roxan Echem Office minutes
employee in- instrument Marriage-Effee Gaviola
charge then mail to
PSA,
Quezon City
4 After 2 to 3 Give Civil Registry 2 to 5

months go to Security Office minutes
CCRO and Paper
claim
Security
Paper

REGISTRATION OF COURT ORDERS/ COURT DECREE

Adoption, Annulment of Marriage, Declaration of Nullity of Marriage, Legal Separation,
Presumptive Death, Cancellation/ Correction of Entry are court orders which are registrable.
These undergone hearing and were approved by a competent court. Registration of all court
decrees is ten (10) days after they become final. Exception is in case of adoption wherein
registration is done thirty (30) days after the decision becomes final. The court decree shall
be registered by the successful petitioner.

Contact No. : (088) 857-3898 and 857-3159
Frontline Personnel : Edwina Gallardo (Birth) Effee Gaviola (Marriage)

Edgar Loquillano (Death)
Office Head : Norma S. Diputado, City Civil Registrar
Client/s : Petitioner
Requirement/s : Owner’s copy of registered document

PSA copy of registered document
Court Order (certified by the court, 3 copies)
Certificate of Finality (cert by the court, 3 copies)
PMO, Pay to PSA, QC – 140/ Security Paper
Fee/s :
Adoption Fee - P 400.00
Annulment or Nullity of - P 300.00
Marriage
Correction of Entry - P 200.00
Presumptive Death - P 200.00

1 Submit Prepare Birth - Edwina Gallardo Civil Registry 20 to 50

requirements Court Marriage - Effee Gaviola Office minutes
and Official Order Death - Edgar Loquillano
Receipt (OR)


2 Bring doc to Review and Norma S. Diputado Civil 2 to 5

City Civil sign Registrar’s minutes
Registry document Office
3 Give signed Sort and file Birth - Edwina Gallardo Civil Registry 5 to 10
doc to court order, Marriage - Effee Office minutes
employee then mail to Gaviola
in-charge PSA, Death - Edgar
Quezon City Loquillano
4 After 2 to 3 Give Civil Registry 2 to 5

months go Security Office minutes
to CCRO Paper
and claim
Security
Paper

REQUEST FOR ISSUANCE OF CERTIFICATIONS/

TRUE COPIES
It is every individual’s concern to establish his/ her identity, status thru his civil records
which are being required, used in various purposes throughout one’s lifetime.
Office Address : 1ST Floor, New Administrative Building,

City Hall Compound,
Cagayan de Oro City
Contact No. : (088) 857-3898 and 857-3159
Frontline Personnel : Birth Division:

Aeneas Vicente Akut Irene Bagongon
Ma. Cecilia Simbajon Justin Razalo
Michael Niño Eduarte
Marriage Division:
Effee Gaviola Othelo Abejuela
Death Division:
Edgar Loquillano Elaine Veloso

Client/s : Parents, Husband & Wife, Nearest of kin of the

Deceased, Persons concerned
Requirement/s :
For registered For registered document
document prior Dec 17, after Dec. 17, 2011
2011
Owner’s copy of Owner’s copy of
registered document registered document
(optional)
PSA copy of document
Authorization/ SPA & ID from the owner/ nearest of
kin, if requested/ claimed by a representative
Fee/s : Certification Fee – 30.00

Certified True copy fee – 50.00
Duration : 17 – 35 minutes


1 Write name, Search & Civil Registry Civil Registry 5 – 10

date & give to verify records. Office Office minutes
EIC Birth Division:
Aeneas Vicente
2 Pay at City Prepare Akut/ Irene 10 – 20
Treasurer’s certification Bagongon/ Ma. minutes
Office Cecilia Simbajon/
Justin Razalo/
Michael Niño
Eduarte
Marriage Division:
Effee Gaviola/
Othelo Abejuela
Death Division:
Edgar Loquillano/
Elaine Veloso
3 Review Sign Norma S. Civil 2–5

certification & certification Diputado Registrar’s minutes
bring to CCR Office

REQUEST FOR ADVANCE ENDORSEMENT TO

NSO FOR ISSUANCE OF SECURITY PAPER
Issuance of Security Paper by NSO for new registration can be made available after one
(1) year. If, Security Paper is urgently needed it has to be endorsed in advance.

City Hall Compound,
Cagayan de Oro City
Contact No. : (088) 857-3898 and 857-3159
Frontline Personnel : Birth Division:

Roxan Echem/ Lalaine Sijub
Marriage Division:
Effee Gaviola/ Othelo Abejuela
Death Division:
Edgar Loquillano
Office Address : Norma S.Diputado

Client/s : Parents, Husband & Wife, Nearest of kin of

Deceased, Persons concerned
Requirement/s :
(For registered document (For registered
prior Dec 17, 2011) document after Dec.
17, 2011)
Owner’s copy of registered Owner’s copy of
document registered document
PSA copy of document
Postal Money Order-Pay to PSA, QC, 140.00/ per
copy of Security Paper
Authorization/ SPA & ID from the owner/ nearest of
kin, if requested/ claimed by a representative
Fee/s : Certification Fee – 50.00

PMO – 140.00 + 41.00
Mailing Expenses (LBC) – 100.00


1 Submit Search & verify City Civil Registry City Civil 5 to 10

requirements to records. Office Registry minutes
EIC Birth: Office
Roxan/ Lalaine
2 Pay at CTO Prepare Marriage: 10 to 20
certification & Effee/ Othelo minutes
endorsement Death:
letter Edgar
3 Review Sign Norma S. Civil 2 to 5

certification & certification & Diputado Registrar’s minutes
bring to CCR endorsement Office
letter
4 Give signed Sort documents CCRO City Civil 3 to 5

documents to & mail to PSA, Birth: Registry minutes
EIC Quezon City Roxan/ Lalaine Office
Marriage:
Effee/ Othelo
Death:
Edgar
5 After 2 – 3 Give Security Birth: 2 to 5

months go to Paper Jacqueline Cooper minutes
CCRO and claim Othelo Abejuela
Security Paper Death:
Edgar Loquillano

ACCEPTS PETITIONS FOR CHANGE OF FIRST NAME AND

CORRECTION OF CLERICAL ERROR UNDER R.A. 9048
AND CORRECTION OF GENDER AND DATE OF BIRTH
UNDER R.A. 10172
Registered documents such as Birth, Marriage and Death Certificates with clerical
error and/ or change of first name can be corrected under R.A. 9048. It was enacted in 2001
to amend Article 412 that no entry can be changed or corrected without a judicial order and
Article 376 which allow a change of name of a person through judicial proceeding.
R.A. 10172, which was approved on August 15, 2012, an Act further authorizing the
City or Municipal Civil Registrar or the Consul General to Correct Clerical or Typographical
Errors in the Day and Month in the Date of Birth or Sex of a Person appearing in the Civil
Registrar without need of a Judicial Order, amending for this purpose Republic Act 9048.

City Hall Compound,
Cagayan de Oro City
Contact No. : (088) 857-3898 and 857-3159
Email Address : civilregistrar@cagayandeoro.gov.ph

CivilRegistryCagayandeOro@ yahoo.com
Frontline Personnel : Perle Joy Lee

Agar Puza
Rhea Montesa

Client/s : Persons with error in their registered

Documents
Requirement/s :
CHANGE OF FIRST NAME/ CORRECTION OF CLERICAL ERROR
CORRECTION OF GENDER/ DATE OF (SUPPORTING DOCUMENTS DEPEND
BIRTH ON THE ERROR TO BE CORRECTED)
• PSA copy of birth to be changed/ • PSA copy of the birth/ marriage /
corrected (8/3 photocopies) death to be corrected (8/3
• Birth Certificate (child) photocopies)
• Marriage Contract (document • Birth Certificate (Document owner/
owner) father/ mother/ bro/ sis/ child/ wife/
• Death Certificate (document owner) husband/ grandparents)
• Baptismal Certificate/ Earliest • Marriage Contract (document
School records/ Voter’s Certification/ owner/ parents/ bro/ sis/ child/
Identification cards/ Passport/ Visa grandparents)
• SSS/ Phil Health/ GSIS/ Income Tax • Death Certificate (Document Owner/
Return/ PRC/ Land Title/ Tax father/ mother/ brother/ sister)
Declaration/ Business record • Baptismal Certificate/ School
• Immunization record/ Medical/ records/ Voter Certification/
Dental Record Identification cards/ Passport/ Visa

• Medical certification issued by an • SSS/ PhilHealth/ GSIS/ Income Tax

accredited govt physician attesting to Return/ PRC Land Title/ Tax
the fact that the petitioner is a male/ Declaration/ Business record
female and has not undergone sex • Immunization record/ Medical/
change or sex transplant (for gender Dental Record
only) • Barangay certification/ Affidavit of
• Barangay certification/ Affidavit of one and the same person/ Affidavit
one and the same person/ affidavit of of two witnesses or affidavit of
explanation/ self-affidavit explanation/ self-affidavit
• NBI and police clearance • Employment certification of no
• Employment certification of no pending civil/ criminal/
pending civil/ criminal / administrative case or affidavit of
administrative case or affidavit of non – employment/ school
non-employment/ school certification that he/ she is currently
certification that he/ she is currently enrolled
enrolled • Cedula and ID of petitioner
• Cedula and ID of petitioner • Special power of attorney
• Special power of attorney
• Newspaper publication – Local/
National
Fee/s :
CHANGE OF FIRST NAME /GENDER/ CORRECTION OF CLERICAL ERROR

DAY & MONTH OF BIRTH
Filing Fee – 3,000.00 Filling Fee – 1,000.00
Cert, Mailing & Photocopy – 300.00 Cert, Mailing & Photocopy – 300.00
Registered in other cities/ municipalities (MIGRANT)
Filling Fee – 3,000.00 Filling Fee – 1,000.00
Miscellaneous Fee – 300.00 Miscellaneous Fee – 300.00
Service Fee – 1,000.00 Service Fee – 600.00
Cert, Mailing & photocopy – 300.00 Cert, Mailing & photocopy – 300.00
Duration :
Petition: Minimum: 1 hour and 42 minutes
Maximum: 2 hours and 17 minutes
(Exclusive of posting and waiting period)
10 days publication (posting) from the date of
application/ payment of filing fee
1 to 2 months / 3 to 4 months waiting period for the
affirmation at the Legal Services, PSA, Sta. Mesa,
Manila
1 to 2 months waiting period for the annotated
SECPA from PSA, Quezon City


1 Submit Prepare petition CCRO/ RA 9048/ R.A. 9048 20 to 40

requirements & Perle Joy Lee/ /10172 minutes
OR Agar Puza Section
2 Review & sign Post-petition Perle Joy Lee/ R.A. 9048 10 days
petition Agar Puza /10172
Section
Approve Norma S. R.A. 9048 5 minutes

petition after Diputado - CCR /10172
10-day posting Section
Mail petition to Agar Puza / Rhea 1 hour

PSA, Manila Montesa
3 Wait 1-2 months Prepare Rhea Montesa / R.A. 9048 / 10 to 20

for the Affirmed Certificate of Perle Joy Lee 10172 minutes
petition to arrive Finality, Section
from PSA, endorsement
Manila. Client will letter &
be informed by annotate
EIC or may follow registered
up after 2 document
months.
4 Bring documents CCR will review Norma S. Civil 2 to 5

with Postal & sign Diputado Registrar’s minutes
Money Order documents Office
(PMO) to CCR
5 Go back to EIC Sort documents Rhea Montesa / R.A. 5 to 7

with the signed & Instruct client Perle Joy Lee 9048/10172 minutes
documents to mail doc to Section
NSO, QC
***(2-3 months
waiting period for
SECPA)

COMMUNITY IMPROVEMENT DIVISION

The Community Improvement Office is the implementing arm of the City
Government on the Population and Development programs. The office is expected to
manage the different population related programs, projects and activities within the
City and link services to the 80 barangays. It focuses on people-oriented projects which
will help the various sectors in the community augment their income through self-
reliance, and develop their skills and potentials for work opportunities here and abroad.
• City College Scholarship Program (CCSP)

• Livelihood Skills Training Program
94 COMMUNITY IMPROVEMENT DIVISION
IDENTIFICATION OF CITY COLLEGE SCHOLARSHIP

PROGRAM RECIPIENTS
A special program for the poor but deserving students of Cagayan de Oro who wants
to avail of free college education
Office Address : The City Hall, 1st Floor Administrative Building,

Capistrano Luna St., Cagayan de Oro City
Email Address : cid@cagayandeoro.gov.ph

cid_cdo@gmail.com
Frontline Personnel : Zenaida P. Macalino

Gilda J. Takiang
Anthony Quinn Dayata
Gerard Paul Achas
Office Head : Marisa M. Tagarda

Officer-In-Charge
Client/s : Qualified Applicants are Top 10 Graduating Students of

Public and Private High Schools, this city.
Must be:
• Filipino Citizen
• Single and a resident of barangay
• Not more than 25 years of age (at the time of
application)
• Family annual income does not exceed
P72,000.00/annum (P6,000.00/mo.)
• Has passed the entrance examination given by the
college or university where he/she intends to enroll.
• Has no pending case before any disciplinary board of
a school or conviction of a crime involving moral
turpitude or penalty of not more than arresto mayor in
any courts of law.
Requirement/s :
• Duly accomplished Application Form
(CCSP Form #01)
• Certification from Barangay Captain that the
applicant is a resident of the barangay and of good
moral character.
• Certification from the school that the applicant is a
High School graduate and belongs to the top 10 of
the graduating class.
• Income Tax Return or BIR certificate of exemption
of both parents..
• Medical Certificate

COMMUNITY IMPROVEMENT DIVISION 95
• Copy of Birth Certificate

• Endorsement from the Barangay Captain/Barangay
Council expressing commitment to support the
expenses for books and other materials.
• 2x2 ID picture (recent photo)
• Report Card
• NCAE result
• Sketch Plan (Residence)
Fee/s : None
Duration : 4 to 6 days

1 Submit all Receive and City College Community 10 minutes

requirements review the Scholarship Improvement
requirements Coordinators Division
Advise client 1st Floor
of the Administrative
qualifying Building, City
exam Hall, CDO
schedule
2 Take the Conduct the CID Personnel

Qualifying exam
3 hours
Exam
Advise client
of the
schedule for
interview
3 Submit self for Conduct 10 to 15

interview interview minutes
4 Wait for the Conduct Field Population 80 Barangays 15 to 20

Population Validation Program Officers minutes per
officers prepare assigned in the 80 client
assigned in reports for barangays
their area/ review of the
residence for CCSP
field validation Committee 30 minutes

STEP CLIENT ACTION LGU AND PERSON OF OF
Deliberate City College City Hall, 2 to 3 days

and finalize Scholarship Cagayan de
the list of Program Oro City
qualified Committee
applicants
Forward to 1 to 2 days
City Scholarship City Mayor’s
the City
Secretariat Office
Mayor the
Result of
Deliberation
for review and
approval
Inform the CCSP CID Office 5 minutes
qualified Coordinators
applicants of
the results
and
orientation
schedule
Attend orientation
5 Conduct and CCSP City Half-day
of new scholars
facilitate Coordinators and Tourism
with
orientation Staff Hall
parents/guardians
Release
certificates to
the CCSP
recipients

CITY LIVELIHOOD SKILLS TRAINING PROGRAM
The City Livelihood Skills Training Program is implemented to:

§ Provide skills training preferably to the marginalized sector in the city
§ To Give opportunities to Out of School Youth , and the unemployed to be
competent and productive members of the community.
This program is in partnership with the Technical Education & Skills Development
Authority (TESDA) under their Technology-Based Community Skills Training Program.
Courses Offered:
§ Bread & Pastry Production
§ Cookery
§ Food Processing
§ Beauty Care Services
§ Dressmaking
§ Carpentry
§ Massage Therapy
§ Housekeeping
§ Consumer Electronics Servicing
§ Shielded Metal Arc Welding
§ Electrical Installation & Maintenance
Training Venues - Westbound Training Center

2nd floor Bus Exit Bulua Terminal
City Equipment Depot
City Engineering Compound
Kauswagan, Cagayan de Oro City
City Tourism Hall
Office Address : The City Hall, 1st Floor Administrative Building


cid_cdo@gmail.com
Frontline Services : Crispina N. Estrada

Community Training & Employment Coordinator
PPO I
Felipa A. Baconguis Nanette Y. Aton

PPO I PPO I
Rommel E. Ligalig Lorenze Alfred Palencia

Administrative Aide IV Administrative Aide IV
Office Head : Marisa M. Tagarda, CSWD Officer

Officer-in-Charge
Requirement/s : Availment of 6 months training

FOR EMPLOYMENT:
1. Accomplished Trainee’s Profile Form
2. 1 pc. Photo ID 1 x 1
3. Atleast 18-40 years old
4. Atleast HIGH SCHOOL graduate
FOR LIVELIHOOD:
2. Photo ID 1x1
Community Based Training

1. Letter Request for Training
4. Photo ID 1 x 1
5. Venue
6. Training Materials
Fee/s : None
Schedule : Monday to Sunday, 8:00 AM to 5:00 PM
Duration : Availment of 6-month training:

1 day (exclusive of the 6-month training period)
Availment of Community-Based training:
Minimum: 5 hours and 30 minutes
Maximum: 9 hours and 30 minutes

AVAILMENT OF 6 MONTHS SKILLS TRAINING
1 Submit Receive Livelihood Team/ CID Office 5 minutes

requirements. requirements and Crispina N.
evaluate applicant. Estrada
Advise client to ( CTEC )
wait for orientation
schedule.
2 Attend Conduct CID Head of Tourism 4 hours

orientation orientation / Office Hall
Briefing to all CTEC
enrollees.
Issue admission
card.


3 Present Receive Crispina N. Westbound 6 months

admission admission card. Estrada Training Center,
card . Felipa A. City Equipment
Attend and Facilitate and Baconguis Depot & Tourism
complete assist the Nanette Y. Aton Hall
the training conduct of the Rommel E. Ligalig
program. trainings. Lorenze Alfred F.
Palencia
Conduct
monitoring and
assess
candidates for
graduation.
Post list of
candidates for
graduation.
4 Attend Facilitate City Mayor To be agreed/ 4 hours

graduation graduation CID Livelihood Tourism Hall
day program. Team
Release of TESDA Prov’l.
training Director
certificates to all
graduates.
AVAILMENT OF COMMUNITY-BASED TRAINING
1 Submit letter Brief client on Crispina N. CID Office 30 minutes

request for training Estrada
training requirements. Felipa A.
Baconguis
Schedule Nanette Y. Aton
training
Attend and On-Site 4 – 8 hours
complete the Conduct Barangay
skills training training.
Issue certificate
of completion 1 hour
Prepare and
submit
Accomplishment
Report to
TESDA and City
Mayor.
FACILITATION OF NATIONAL COMPETENCY

EXAMINATION LEVEL II (NC II)


cid_cdo@gmail.com
Frontline Personnel : Crispina N. Estrada

Lorenze Alfred F. Palencia

Officer-In-Charge
Requirement/s :
1. Accomplished NC II Application form
2. 5 PCS. PASSPORT Size Picture with white
background and collared shirt.
3. Photocopy of birth certificate
4. Filled up self-assessment form
5. Assessment Fee

1 Submit Check Crispina N. CID Office 5 minutes

requirements. completeness of Estrada &
requirements. Lorenze Alfred F. Assessment
Palencia Center
Advise client to wait
for assessment
schedule
Endorse
applications to
Assessment
Center.
Notify client of
assessment date
and schedule final
briefing.

FACILITATION OF NATIONAL COMPETENCY

EXAMINATION LEVEL II (NC II)

cid_cdo@gmail.com
Frontline Personnel : Crispina N. Estrada

Lorenze Alfred F. Palencia

Officer-In-Charge
Requirement/s : Existing/ New Stallholder

1. Accomplished NC II Application form
2. 5 PCS. PASSPORT Size Picture with white
background and collared shirt.
3. Photocopy of birth certificate
4. Filled up self-assessment form
5. Assessment Fee

1 Submit Check Crispina N. CID Office 5 minutes

requirements. completeness of Estrada &
requirements. Lorenze Alfred F. Assessment
Palencia Center
Advise client to wait
for assessment
schedule
Endorse
applications to
Assessment
Center.
Notify client of
assessment date
and schedule final
briefing.
CITY DISASTER RISK

REDUCTION AND
MANAGEMENT DEPARTMENT
The City Disaster Risk Reduction and Management Department performs
any and all actions aimed at reducing the exposure and vulnerability of elements at
risk; preparing the residents to minimize the risk before, during, and after the
occurrence of hazards in their community; saving lives and preventing unnecessary
loss of lives and needless sufferings; ensuring survival of people being affected by on-
going disaster(s); stabilizing the situation as rapidly as possible and re-establishing
essential services; restoring and rehabilitating disaster stricken area(s); and bringing
the population back to normal and better life.
• Conduct Trainings, Drills, Simulations, Technical Support in Organizing

Barangay Disaster Risk Reduction Management Council, and Formulating the
Barangay Disaster Risk Reduction Management Plan
• Emergency Response
• Non-Emergency Transport (within and outside Cagayan de Oro City)
• Issuance of Certification for Disaster and Calamity Victims (Insurance claims)
• Hazard, Risk and Vulnerability Assessment

CITY DISASTER RISK REDUCTION AND MANAGEMENT DEPARTMENT 103
CONDUCT TRAININGS, DRILLS, SIMULATIONS,

TECHNICAL SUPPORT IN ORGANIZING BARANGAY
DISASTER RISK REDUCTION MANAGEMENT COUNCIL,
AND FORMULATING THE BARANGAY DISASTER RISK
REDUCTION MANAGEMENT PLAN
Office Address : Ground Floor New Legislative Building,

Capistrano Corner Hayes Street
City Hall, Cagayan de Oro City
Contact No. : Landline – 847-4144; 881-6513

Mobile – 0917 559 2456 (Globe, TM)
0928 258 8824 (Smart, Sun & Talk N Text)
Email Address : ororescue16513@yahoo.com

ororescue16513@gmail.com
Frontline Personnel : Marieanne Coquilla

Mirasol Mojello
Office Head : Allan A. Porcadilla, CDRRMD-OIC
Client/s : All Residents of Cagayan de Oro and Neighboring

Cities and Municipalities
Requirement : Letter Request to be addressed to the City Mayor

(Attn: CDRRM Officer)
Fee/s : None
• First Aid and Basic Life Support usually lasts for 2-3 days training depending on the
participants per assessment of the Training Officer
• Water Search and Rescue has a minimum requirement of 5 days training depending
on the participants as per assessment by the Training Officer
104 CITY DISASTER RISK REDUCTION AND MANAGEMENT DEPARTMENT

1 Submit letter Receive the letter City Mayor’s Office City Mayor’s -
request for for City Mayor’s Office
training approval (CMO)
addressed to
the City Mayor
(Attn: CDRRM
Officer)
Receive the letter Receiving Section CDRRMD 1 to 2

from City CDRRMD minutes
Mayor’s Office
,log and forward Marieanne
to the Training Coquilla
Officer
Training officer Administrative and CDRRMD 5 minutes

will set training Training Division
schedule upon CDRRMD
approval of the
CDRRMD-OIC Mirasol Mojello

EMERGENCY RESPONSE

Mobile – 0917 559 2456 (Globe, TM)

Office Head : Allan A. Porcadilla,

CDRRMD – Office-in-Charge

Requirement : Call the emergency hotline numbers
Schedule : 24-7 service
Fee/s : None
Duration : Less than 5 minutes

1 Call the Oro Respond to the NOC/TELECOM CDRRMD 2 minutes

Rescue 24/7 call and alert the CDRRMD
Hotline team to be
Numbers: dispatched
857-4144,
881-6513,
0917 559 2456
(Globe),
0928 258 8824
(Smart)

2 Emergency EMS/USAR CDRRMD 5 minutes

Medical CDRRMD
Responders
directly proceed
to the scene

NON-EMERGENCY TRANSPORT
(WITHIN AND OUTSIDE CAGAYAN DE ORO CITY)

Mobile – 0917 559 2456 (Globe, TM)


Mirasol Mojello

CDRRMD-OIC


Fee/s : None

1 Submit letter Receive the letter City Mayor’s Office, City Mayor’s -
request for for City Mayor’s City Administrator’s Office,
transport to the approval and Office City Admin.
City Mayor City Office
(Attn: CDRRM Administrator’s
Officer) issuance of
Travel Order for
outside CdeO

2 Wait for call/ EMS Unit EMS/USAR CDRRMD Within

Wait for the Chief/USAR Unit CDRRMD operational
Emergency Chief will deploy period
Medical Team team assigned for
to arrive at the the transport
scene

ISSUANCE OF CERTIFICATION FOR DISASTER AND

CALAMITY VICTIMS (INSURANCE CLAIMS)

Mobile – 0917 559 2456 (Globe, TM)


Mirasol Mojello

CDRRMD – OIC

Requirement : Barangay Clearance of claimant, Valid ID of Claimant,

Death/ Birth Certificate
Fee/s : None

1 Submit Verify Administrative and CDRRMD 5 minutes

requirements requirements Training Division
Prepare Planning and CDRRMD 5 minutes

verification report Research Division
for the approval
of CDRRMD-OIC

2 Claim the Release the Planning and CDRRMD 1 minute

certificate certification Research Division

HAZARD, RISK AND VULNERABILITY ASSESSMENT


Mobile – 0917 559 2456 (Globe, TM)


Mirasol Mojello

CDRRMD – OIC


Fee/s : None
Duration : 2 to 3 days

1 Submit letter Receive the letter City Mayor's Office City Mayor's -
request to the for City Mayor’s Office
City Mayor approval and
(Attn: CDRRM CDRRMD
Officer) verification

Prepare Planning and CDRRMD 5 minutes

verification report Research Division
for the approval
of CDRRMD-OIC
Inform client for Planning and CDRRMD 5 minutes

the ocular Research Division
inspection
schedule
2. Assist during Conduct ocular Planning and CDRRMD 2 to 3 days

ocular inspection Research Division
inspection
3 Claim Release hazard/ Planning and CDRRMD 1 minute

assessment risk/ vulnerability Research Division
result assessment
result

CITY ECONOMIC
ENTERPRISES DEPARTMENT
The City Economic Enterprises Department:
• Manage all public markets and slaughterhouse efficiently and effectively.

Ensures that all ordinance, policies and guidelines pertaining to the operation
of the public market and slaughterhouse are implemented and complied with.
• Monitor payment of stall rentals, Business Permits and delinquent accounts in
aid of the collection function of the City Finance Department.
• Facilitate stall applicants in the acquisition and lease of stalls.
• Maintain the cleanliness and sanitation of all public markets including the city
slaughterhouse.
• Conduct repair services (market buildings, water, electrical, de-clogging of
manholes and canals, etc.) of the CEED.
• Monitor anti-mortem and post-mortem of large and small animals at the City
Slaughterhouse.
• Supervise and administer control of all CEED personnel which includes
updating and maintaining record of personnel, processing of personnel
benefits, office budget preparation and supplies and materials requisition and
distribution.
• Handle and act on complaints received by the department from various
stakeholders.
• Orientation Seminar sa Merkado (OSM)

• Issuance of Certification for Business Permit
ISSUANCE OF “OSM” CLEARANCE FOR

CEED CERTIFICATION
Office Address : 3rd Floor Cogon Public Market
Yacapin St., Corner-OsmeñaSt.
Cagayan de Oro City, 9000
Contact No. : 857-3220; 857-4001
Email Address : ceedcdo@gmail.com
Frontline Personnel : Marie Jo Balacuit Gladys Eligan

Melicend Mesias Lolita Lazo
Merlina Gumapon Gemma Yana
Mary Jean Casamayor Julieta Gabi
Yolanda Paderanga Alicia Abejo
Jennifer Elango Rosita Paasa
Cindy Macaibay Danny Dablio
Jeffrey Sabanal
Frontline Supervisor : Serlita Aguillon (Cogon Market)

Cesar Baltazar (Carmen Market)
Ochered Derecho (Puerto Market)
Temoteo Chavez (OSM Seminar)
Rey Calixtro (OSM Seminar)
Office Head : Eduardo P. Alimpos Jr., Officer-in-Charge
Client/s : Stallholders of Cogon, Carmen & Puerto Market
Requirement : Existing Stallholder

• Certification from Section President
• Accomplished Vendor’s Profile Form
• 1 Valid Identification Card (photocopy)
• 1 latest 2x2 picture (colored)
New Stallholder
• Letter of Intent
• Accomplished Vendor’s Profile Form
• 1 Valid Identification Card (photocopy)
• 1 latest 2x2 picture (colored)
Fee/s : None
Duration : 1 hour and 50 minutes


For Existing Stallholders

1 Submit the Review Inventory Section Cogon & 3 minutes

requirements requirements as -Serlita Aguillon Carmen
to -Marie Jo Balacuit CEED
completeness -Melicend Mesias Office
and affix -Lolita Lazo
signature on the -Merlina
Inventory Gumapon
section of the -Gemma Yana
form -Mary Jean
Casamayor
-Julieta Gabi
-Yolanda
Paderanga
-Alicia Abejo
-Jennifer Elango
-Rosita Paasa
2 Proceed to Verify, Record Inventory and IT Cogon and 15 minutes

Vendors profile Vendors Profile Section Carmen
verifier and and affix -Gladys Eligan CEED
Billing Section signature on the -Cindy Macaibay Office
Records
Verification
section of the
form
3 Proceed to IT Take picture Inventory Section Cogon and 2 minutes

Section for and advise -Danny Dablio Carmen
Picture Taking client on OSM -Jeffrey Sabanal CEED
schedule Office
4 Attend Conduct and Administrative Cogon 1 hour and

scheduled issue OSM Section; CEED 30 minutes
Orientation clearance Inventory Section Social Hall
Seminar sa -Temoteo Chavez
Merkado -Rey Calixtro
(OSM) and -Junno Balacuit
claim
clearance after
the seminar
For New Stallholders

1 Submit the Review Inventory Section Cogon and 3 minutes

requirements requirements as -Serlita Aguillon Carmen
to -Marie Jo Balacuit CEED
completeness -Melicend Mesias Office
and affix -Lolita Lazo
signature on the -Merlina
Inventory Gumapon
section of the -Gemma Yana
form -Mary Jean
Casamayor
-Julieta Gabi
-Yolanda
Paderanga
-Alicia Abejo
-Jennifer Elango
-Rosita Paasa
2 Proceed to Verify, Record Inventory and IT Cogon, 15 minutes

Vendors profile Vendors Profile Section CEED
verifier & and affix -Gladys Eligan Social Hall
Billing Section signature on the -Cindy Macaibay
Records
Verification
section of the
form
3 Proceed to IT Take picture Inventory Section Cogon 2 minutes

Section for and advise -Danny Dablio CEED
Picture Taking client on OSM -Jeffrey Sabanal Social Hall
schedule
4 Attend Conduct and Administrative Cogon 1 hour and

scheduled issue OSM Swection; CEED 30 minutes
Orientation clearance Inventory Section Social Hall
Seminar sa -Temoteo Chavez
Merkado -Rey Calixtro
(OSM) and -Junno Balacuit
claim
clearance after
the seminar

ISSUANCE OF CERTIFICATION FOR

MARKET BUSINESS PERMIT
Office Address : 3rd Floor Cogon Public Market
Yacapin St., Corner-OsmeñaSt.
Cagayan de Oro City, 9000
Contact No. : 857-3220; 857-4001
Email Address : ceedcdo@gmail.com
Frontline Personnel : Helvy Rose Acobo

Jhocelyn Penalosa
Marfe Dacoco
Frontline Supervisor : Serlita T. Aguillon (Cogon Market)

Cesar Baltazar (Carmen Market)
Ochered Derecho (Puerto Market)
Office Head : Eduardo P. Alimpos Jr., Officer-in-Charge
Client/s : Stallholders of Cogon, Carmen & Puerto Market
Requirement : Existing & New Stallholder

• Orientation Seminar sa Merkado (OSM)
Clearance
• Certification Fee from City Finance
• Barangay Business Clearance
• OR for Partial Payment for Delinquency
(if applicable)
Schedule : Monday to Friday, 8:00 AM to 5:00 PM
Fee/s : ₱ 50.00

1 Submit the Review and Helvy Rose Carmen 5 minutes

requirements verify Acobo and Cogon
requirements Jhocelyn CEED
and record Penalosa Office
2 Proceed to Release CEED Marfe Dacoco Carmen 2 minutes

Certification in- Market and Cogon
charge and Certification CEED
claim the Office
CEED Market
Certification

CITY ENGINEER’S OFFICE

The City Engineer’s Office - Department of Engineering & Public Works
(CEO - DEPW) is primarily tasked to plan, administer, coordinate and supervise the
construction, maintenance, improvement and rehabilitation of roads, bridges and other
public work projects and infrastructures of the City in accordance with the approved
local and international standards.
• Issuance of Lot Certification for loan, building and fencing permits, titling and
other purposes.
• Issuance of Excavation Permit for drainage line/water pipe/paver blocks
installation, sidewalk alteration and Telephone/CEPALCO/MORESCO Pole
Erection.
• Issuance of Carwash Clearance
• Conduct Laboratory Testing of Construction Materials
120 CITY ENGINEER’S OFFICE
ISSUANCE OF LOT CERTIFICATION FOR LOAN, BUILDING

AND FENCING PERMITS, TITLING AND OTHER PURPOSES
A certification issued by the DEPW-CEO to the requesting party stating whether the
concerned lot/site is affected/not affected by any development of the city at present time of
application. This is issued for loan applications, building and fencing permits, titling and other
purposes.
Office Address : DEPW-City Engineer’s Office Building,

R.N. Pelaez Blvd.
Barangay Kauswagan, Cagayan de Oro City
Contact No. : (088) 858-2776 local 14;
Email Address : cityengineers@cagayandeoro.gov.ph
Frontline Personnel : Engr. Emelia B. Revilla, OIC

Planning, Designing and Programming Division
Office Head : Engr. Rolando M. Pacuribot

Acting City Engineer
Client/s : Applicants requesting for Certification
Requirement/s : a. Letter request stating the purpose of certification, TIN

& contact No.
b. Vicinity and location plan
c. 4 copies of clear photocopy of lot title with Technical
Description
d. 4 copies of Approved Plan from DENR
e. Authority from the lot owner if the requesting party is
not the registered owner
Fee/s : Certification Fee - P 75.00

Inspection Fee - P 90.00
Computer generated - P 40.00 (4 pcs/set)
documents
Duration : 2 days, 3 hours and 54 minutes

CITY ENGINEER’S OFFICE 121

1 Submit Check/evaluate Admin. Staff Admin. 5 minutes

requirements for and receive the A. Cababaros Division
Lot Certification documents C. Ordesta
Request to be City Engr. Staff Office of the 1 day

duly noted by the M.V. Gapuz City
City Engineer, G. Pasardan Engineer
then back to the
Admin. Division Admin.
for recording and Division
routing to the
Planning,
Designing &
Programming
Division (PDPD)
for information
and appropriate
action
Receive & record PDPD CEO-PDPD 3 minutes

request for E. Lorena Survey &
routing to Division Investiga-
Chief (PDPD) and tion section
Section Chief
Plot data of the PDPD CEO-PDPD 2 hours

subject lot and Engr. N. Caylo Survey &
print based on the Investiga-
documents tion section
submitted as an
attachment to the
report
Advise client site PDPD

inspection details Engr. N. Caylo
2 Accompany/ Conduct site PDPD CEO-PDPD 1 day

guide the inspection, Survey &
inspector/s in verification and E. Sabit Investiga-
the area during preparation of R. Dosdos tion Section
the conduct of corresponding
the site report
inspection
Encoding of PDPD PDPD 30 minutes
report for F. Soriano
signature/s


3 Pay required fees Accept payment Cashier CEO 3 minutes

and issue G.M. Obsioma
Official Receipt
Check & sign all PDPD CEO-PDPD 30 minutes

the documents Engr. A. Gabatan Survey &
prior to Investiga-
processing of tion Section
the same
PDPD
Review reports Engr. E. Revilla PDPD 30 minutes
& evaluate
supporting
documents then
issue
certification
CEO
Sign all Engr. Pacuribot CEO 10 minutes
documents duly
checked and
evaluated
4 Claim Release CEO-Admin. CEO- 3 minutes

Certification and Certification A Admin.
sign logbook for Caterial
acknowledgement C.Ordesta

ISSUANCE OF EXCAVATION PERMIT FOR

DRAINAGE LINE/ WATER PIPE/ PAVER BLOCKS
INSTALLATION, SIDEWALK ALTERATION AND
TELEPHONE/ CEPALCO/ MORESCO POLE ERECTION
Excavation permits issued to individual and government agencies applying for water
line connection to Cagayan de Oro Water District (COWD), drainage line, sidewalk alteration
and pole erection for telephone lines, Cagayan Electric Power and Light Company
(CEPALCO) and MORESCO.
Office Address : DEPW-City Engineer’s Office Building,

R.N. Pelaez Blvd., Barangay Kauswagan
Cagayan de Oro City
Contact Number : (088) 858-2776 local 12
Frontline Personnel : Engr. George B. Broñola

Chief, Building & Industrial Safety Division
Office Head : Engr. Rolando M. Pacuribot, Acting City Engineer
Client/s : Private individuals and Government Agencies
Requirement/s :
a.) Water Line (COWD)
• Inspector’s Report from COWD
• CEDULA/TIN/I.D (Photocopy)
• Authenticated copy of Lot Title or Tax
Declaration/Deed of Sale (Photocopy)
and Authorization from Lot/ Bldg. Owner
duly notarized
• Affidavit of Undertaking (If Public Land)
b.) Drainage Line

• Engineering Detailed Plan/Hydraulic
Profile
• Barangay Clearance
• Location Plan
• CEDULA/TIN

c.) Sidewalk Alteration/Paver Blocks Installation

• Location Plan
• CEDULA/TIN
• Barangay Clearance/ Detailed
Plan/Location
d.) Pole Erection: Telephone/CEPALCO/MORESCO

• Location Plan
• CEDULA/TIN
• Barangay Clearance/ Detailed
Plan/Location/Joint Pole Agreement
Fees : a) Water Line (COWD)

Gravel Shoulder P 172.00
Concrete Sidewalk 542.00/sq.m. at 0.15m depth
Concrete Pavement 571.00/sq.m. at 0.20m depth
Asphalt Pavement 653.00/sq.m. at 0.35m depth
Asphalt (Direct Application) 291.00/sq.m.
Inspection Fee 90.00/day
Clearance Fee 75.00
b) Drainage Line
Gravel Shoulder P 173.00/sq.m.
Concrete Sidewalk 542.00/sq.m.
Concrete Pavement 571.00/sq.m.
Asphalt Pavement 653.00/sq.m.
Clearance Fee 75.00
c) Sidewalk Alteration/ Paver Blocks Installation

Gravel Shoulder P 173.00/sq.m.
Concrete Sidewalk 542.00/sq.m.
Concrete Pavement 571.00/sq.m.
Asphalt Pavement 653.00/sq.m.
Clearance Fee 75.00
d.) Pole Erection: Telephone/CEPALCO/MORESCO

Pole P 20.00/pole;
P 500.00/year/pole
Fiber Optic 2.00/four core/km.
Copper 1.00/pair/km.
Duration : 2.5 days, 1 hour and 20 to 25 minutes.


1 Submit the Check/evaluate BISD Staff CEO-BISD 5 minutes

requirements and receive the L. Manuel
documents
2 Accompany/guid Conduct site BISD Staff On-site 30 minutes

e the inspector/s inspection the H. Ugsod
in the area day after the J. Abasolo
during the application is
conduct of site submitted and
inspection advise the
applicant to
follow-up
through
telephone call
two (2) working
days after
inspection.
Submit/prepare BISD Staff CEO-BISD 30 minutes

inspection L. Galorport
report with H. Ugsod
corresponding J. Abasolo
amount to be L. Manuel
paid depending
on the area
affected.
Process BISD Staff CEO 2 1/2 day

documents for L. Manuel
approval of J. Nabong
Order of
payment/
assessment.
3 Pay required Accept payment Cashier CEO 5 minutes

fee/s and issue G.M. Obsioma
Official Receipt
4 Personally bring Sign/approve City Engr. (Engr. CEO 5 -10

the documents to Excavation Pacuribot) minutes
the Office of the Permit
City Engineer for
approval


STEP CLIENT ACTION LGU ACTION AND PERSON OF OF
RESPONSIBLE SERVICE SERVICE
5 Claim Excavation Release BISD Staff CEO-BISD 5 minutes

Permit and sign approved
logbook & permit to the L. Manuel
duplicate copy for requesting party
acknowledgement and advise the
same to
proceed to the
City
Administrator’s
Office for
approval

ISSUANCE OF CARWASH CLEARANCE
Carwash Clearance is requested by clients for their business permit applications.
Office Address : DEPW-City Engineer’s Office Building

R.N. Pelaez Blvd
Kauswagan, Cagayan de Oro City
Contact Number : (088) 858-2776 local 12;

Fax Number: (088) 858-2814
Frontline Personnel : Engr. George B. Broñola

Chief, Building & Industrial Safety Division

Client/s : Private individuals
Requirement/s :
a.) Carwash Clearance
• Location Plan
• CEDULA/TIN
• Photocopy of Tax Due worksheet information
and application for Business License
• Existing Catch Basin per
Ordinance No. 10053-2006
Fee/s :
a.) Carwash Clearance
Renewal/New Application P 75.00
Duration : 1 day, 1 hour & 20 to 25 minutes


1 Submit Check/evaluate BISD Staff CEO-BISD 5 minutes

application and receive L. Manuel
requirements documents
2 Accompany/guid Conduct site BISD Staff On-site 30 minutes

e the inspector/s inspection the
in the area day after the H. Ugsod
during the application is J. Abasolo
conduct of site submitted and
inspection advise the
applicant to
follow-up
personally or
through
telephone call
two (2) working
days after
inspection
Submit/prepare BISD Staff CEO-BISD 30 minutes

Clearance and L. Galorport
inspection H. Ugsod
report with J. Abasolo
corresponding L. Manuel
amount
required
Process CEO 1 day

documents for BISD Staff
approval of
Order of L. Manuel
payment/asses
sment.
3 Pay required Accept payment Cashier CEO 5 minutes

fee/s and issue G.M. Obsioma
Official Receipt
4 Personally bring Sign/approve City Engr. CEO 5 to 10

the documents to Carwash (Engr. Pacuribot) minutes
the Office of the Clearance
City Engineer for
approval


5 Claim Clearance Release BISD Staff CEO-BISD 5 minutes

and sign logbook approved
& duplicate copy clearance L. Manuel
for
acknowledgement

CONDUCT LABORATORY TESTING OF

CONSTRUCTION MATERIALS
It is the conduct of tests for a construction material to be incorporated into the works
of a project to generally meet the standard specifications acceptable in accordance with the
national and international standards.
Office Address : DEPW-City Engineer’s Office Building

R.N. Pelaez Blvd., Barangay Gusa
Cagayan de Oro City
Contact Number : (088) 858-2776 local 12
Frontline Personnel : Engr. Sonia G. Peñalosa

Chief, Material Testing & Quality Control Division

Client/s : Contractors/ Private individuals
Requirement/s : Work Request - Clearance from Const. Div. of CEO
Fee/s :
Sand & Gravel Aggregates/ Soil Aggregates
Grading - P 228.00
Moisture Content - 71.00
Liquid Limit - 133.00
Plastic Limit - 133.00
Compaction (Proctor) - 646.00
FDT/ Hole - 731.50
Wash Loss - 133.00
Material Fiver than #20mm Sieve - 190.00
Unit Weight - 166.00
Specific Gravity Absorption - 228.00
Duration : 10 days, 20 hrs. & 20 mins.


1 Submits Quality Review/Check/ MTQC Staff CEO-MTQC 1 hour

Control Program Evaluate for S. Peñalosa
approval A. Cañete
E.Alibangbang
2 Request On site MTQC Staff Project 1 day

Sampling sampling of Lab. Techs. /Quarry
materials Site
Performed MTQC Staff CEO-MTQC 7 days

testing of the Lab. Techs.
materials
submitted
Encode/ A.Bacas CEO-MTQC 2 hours

compute the I. Luna
Laboratory Test
Result
Review and S. Peñalosa CEO-MTQC 30 minutes

approve reports A. Cañete
Submit the MTQC Staff Lab. Accredited 5 hours

materials to the Techs. Laboratory
accredited
laboratory
3 Request Field Conduct/Perfor MTQC Staff Lab. On Site 8 hours

Density Test med Field Techs.
(FDT) Density Test
(FDT)
Encode/Comput I.Luna CEO-MTQC 2 hours

e the Field
Density Test


4 Pay Required Issue Payment A.Cañete CEO-MTQC 10 minutes

Fees I. Luna
E.Alibangbang
Review/approve S. Peñalosa CEO-MTQC 30 minutes

the Test A. Cañete
Reports
S. Peñalosa
Sign/approve A. Cañete CEO-MTQC 30 minutes
Carwash
Clearance
Release the W.Belascuain CEO-MTQC 5 minutes

Test Result
5 Submit Design Review/Check S.Peñalosa CEO-MTQC 5 minutes

Mix the submitted
Design Mix
Submit the R.Pacuribot City 30 minutes

evaluated Engineer’s
Design Mix for Office
approval of the
City Engineer
6 Request Pouring Inspection/Witn S. Peñalosa CEO-MTQC 2 days

ess the Lab. Techs.
Concrete
Pouring

EAST-WEST BOUND TERMINALS

AND PUBLIC MARKET
The East – Westbound Terminals and Public Market (EWTPM) is tasked to
establish, maintain & ensure collection system for business & other fees within its jurisdiction.
• Economic / Revenue Generation

• Entry and Exit points of Cagayan de Oro City
• Issuance of certification for stall owners of EWTPM

• Community Tax Certificate for Stallholders of EWTPM and walk-in clients
(Residence CDOC)
• Minor Repair and Maintenance of stalls

134 EAST-WESTBOUND TERMINALS AND PUBLIC MARKET
ISSUANCE OF CERTIFICATION FOR

STALL OWNERS OF EWTPM
This certification is issued to establish the identity and status of stall holders based
on official records for renewal of business permit.
Office Address : Westbound Admin Office

Bulua, Cagayan de Oro City
Contact No. : 850 – 5377
Email Address : ewtpm2016@gmail.com
Frontline Personnel : Malou Z. Palma

Liezel B. Oporto
Linda M. Malmis
Mila M. Palicte
Frontline Supervisor : Maria Gina M. Madrelejos
Office Head : Ricardo P. Carson

OIC - EWTPM
Client/s : Stallholders of Westbound Terminals and Public Market

Cagayan de Oro City
Requirement/s : Proof of full payment of stall rentals, Water bills &

Electric Bills (official receipts), Old Business Permit

1 Present the Verify the Malou Z. Palma Admin Office, 5 minutes

requirements documents Linda M. Malmis EWTPM
and wait at the Liezel B. Oporto
waiting area Mila M. Palicte
Jappre B. Abejo

EAST-WESTBOUND TERMINALS AND PUBLIC MARKET 135

Prepare the Maria Gina M. Admin Office, 5 minutes

certification Madrelejos EWTPM
Sign the Ricardo P. Carson, Admin Office, 1 minute

certification OIC - EWTPM EWTPM
2 Claim the Release the Ms. Maria Gina M. Admin Office, 1 minute
certification certification Madrelejos EWTPM

COMMUNITY TAX CERFITICATE

FOR STALLHOLDERS OF EWTPM AND WALK-IN CLIENTS
(Residence in CDOC)
Formerly known as the Residence Tax Certificate or Cedula, the Community Tax
Certificate is a manifestation that residents have the commitment to specifically contribute to
the development of their communities and that they pay the necessary dues arising from the
income derived from business, exercise of profession and/or ownership of real properties in
the area. Profit and non-profit organizations and other entities operating in the city are
likewise required to secure a CTC.

Contact No. : 850 – 5377
Frontline Personnel : Pamela Grace B. Cahoy

OIC - EWTPM
Client/s : Stallholders of Westbound Terminals and Public Market,

Walk-in Clients/ Residents of Cagayan De Oro City
Requirement/s : Any Valid I.D
Fee/s : For Individuals: Basic Tax: P5.00

Additional Tax (not to exceed P5,000.00)
1. Gross earnings derived from business
Or profession during the preceding year
(P1.00 for every P1,000.00)


1 Present a Valid Check ID card Pamela Grace B. Collection 5 minutes

Identification and interview Cahoy Division
Card for personal
information and
assessment
2 Pay the Issue 3 minutes

corresponding Community Tax
tax/assessment Certificate
and claim the
CTC

REPAIR AND MAINTENANCE OF STALLS
The purpose of this service is to ensure a safer working/living environment for

employees, stall renters, visitors, shoppers and other clients.

Contact No. : 850 – 5377
Frontline Personnel : Florencia L. Dumadag

Eddie Dagpin

OIC - EWTPM
Client/s : Stallholders of Westbound Terminals and Public Market
Duration : 35 minutes to 2 hours & 10 minutes

1 Approach the Interview the Florencia L. Admin Office, 2 to 5

frontline client and log Dumadag EWTPM minutes
personnel and the specific
state concerns / concerns
problems of the
stall or in the
area
2 Take a seat at Refer/address 3 to 5

the waiting area the concern to minutes
Maintenance
Division


3 Accompany the Assist and Maintenance Admin Office, 30 minutes

maintenance resolve the Division Personnel EWTPM to 2 hours
personnel to the problem in the (depends
area area on the
nature of
the problem
/concern)

CITY FINANCE OFFICE

The City Finance Office shall exercise the following functions:
• Advise the Mayor, the Sangguniang Panlungsod and other local government
officials, regarding the disposition of local government funds and on such other
matters relative to public finance;
• Take custody and exercise proper management of the funds of the local
government;
• Take charge of the disbursement of all local government funds and such other
funds, the custody is entrusted to the office by law, or other competent
authority;
• Inspect private, commercial and industrial establishments within the jurisdiction
of the local government unit in relation to the implementation of tax ordinances
pursuant to the Local Tax Code;
• Maintain and update the tax information system of the local government unit;
and
• Conduct examination of Books of Accounts of business establishments.
• Securing New Business Permit/Renewal of Business Permit

• Certification related to business license and fees
• Community Tax Certificate
• Real Property Tax Clearance
• Transfer Tax
• Retiring a Business Permit
• Collection of Real Property Taxes
CITY FINANCE OFFICE 141
SECURING NEW BUSINESS PERMIT/RENEWAL OF

BUSINESS PERMIT
• All enterprises are required to secure a Mayor’s Permit and Business License before the
start of business operations
• All other requirements required by law, ordinance and rules are subject to “post-audit”
process
• Post-Audit Process: After client has secured the Mayor’s Permit and Business License,
the business establishment is subject for inspection by the relevant offices of the city.
Office Address : The City Hall, 1st Floor, Annex Building

City Finance Department, Capistrano-Hayes Streets
Cagayan de Oro City
Contact No. : 088 857 5043, 088 857 5044
Email Address : citytreasurer@cagayandeoro.gov.ph
Frontline Personnel : Customer Relations Services Officers

Revenue Collectors
City Mayor’s Office Business Permit & Licensing
Division Personnel
Frontline Supervisor : Mr. Ramon Antonio R. Mendoza
Office Head : Mr. Glenn C. Bañez, MPA, Ph.D.
Client/s : Business Operators
Requirement/s : For New Applications:

• Barangay Clearance/Authority to Operate
• Articles of Incorporation/SEC Registration, if
applicable
• Additional requirements:
- Depends on the nature of business
- To be submitted within the 30-day
compliance period
For Renewal of Existing Business Permit:
• Barangay Clearance/Authority to Operate
• Existing business license
• Proof of Payment (Official Receipts)
• Latest Income Tax Return
• Comparative Financial Statement
• Monthly/Quarterly VAT Payments

142 CITY FINANCE OFFICE
Fee/s : Depending on amount of business taxes/fees and CTC

(Important: Only Cash/Manager’s Check, Cashier’s
Check/Certified Checks are accepted for
payment)

1 Get business Release Customer City 5 minutes

tax, fees and assessment Relations Service Treasurer’s
CTC and Issue Officers Office, 1st
assessment at Priority Floor City
the designated Number Hall Annex
area and priority Building,
number from Sign City Treasurer or Cagayan de
assigned CRSO assessment his authorized Oro City
and await representative
number to be
called to pay
assessment at
Collection Teller
2 Present Issue Official Revenue 5 minutes

assessment Receipt and Collectors
form/tax due Community
worksheet to Tax Certificate
Revenue
Collector
3 Present proof of Issuance of Business 5 minutes

payment and business Permits &
approved license Licensing
Certificate of Division, City
Undertaking for Mayor’s
issuance of Office
business license
and
acknowledge
receipt of
business license

CERTIFICATION RELATED TO
BUSINESS LICENSE AND FEES
Certification of last payment to be used in the:

• Renewal of Business License
• Certification of No Business for the residents of Cagayan de Oro City
• Requesting for medical and hospital assistance, scholarship
• SSS Claims and other purposes
• Certification of Retirement of Business to be used in the Bureau of Internal
Revenue for Closing of Business and for verification purposes
Office Address : The City Hall, 1st Floor Annex Building
City Finance Department, Capistrano-Hayes Streets
Cagayan de Oro City
Contact No. : 088 857 5043, 088 857 5044
Frontline Personnel : Ms. Rosalind Ligsanan

Ms. Cecilia Abbu
Frontline Supervisor : Engr. Leonil G. Mistula

City Treasurer
Client/s : Last Payment - Cagayan de Oro business owners

No Business - Indigents and any citizen of Cagayan
de Oro
Retirement of Business - Owners of businesses who
closed their business
Requirement/s : Certification of Business Retirement – Notice of

Retirement (For Retirement of Business)
Barangay Certification (For “No Business” Certification)
Fee/s : P 50.00 Certification Fee
Duration : 6 - 9 minutes


1 Submit Review Frontline Computer 2 to 3

requirements submitted Personnel Division minutes
documents
and determine City
what Treasurer’s
certification is Office,
being Ground
requested. If Floor City
required Hall Annex
information is Building
available,
issue order of
payment.
2 Pay the required Issue official Revenue Business 2 to 3

fee receipt Collector Tax Division minutes
City
Treasurer’s
Office,
Ground
Floor City
Hall Annex
Building
3 Submit official Prepare and Frontline Computer 2 to 3

receipt and claim release the Personnel Division minutes
certification certification
City
Treasurer’s
Office,
Ground
Floor City
Hall Annex
Building

COMMUNITY TAX CERTIFICATE
Formerly known as the Residence Tax Certificate or Cedula, the Community Tax
Certificate is a manifestation that residents have the commitment to specifically contribute to
the development of their communities and that they pay the necessary dues arising from the
income derived from business, exercise of profession and/or ownership of real properties in
the area. Profit and non-profit organizations and other entities operating in the city are likewise
required to secure a CTC.
Office Address : The City Hall, 1st Floor, City Hall Annex Building
City Treasurer’s Office, Capistrano-Burgos Streets
Cagayan de Oro City
Contact No. : 088 857 5044, 088 857 5043
Frontline Personnel : Revenue Collectors
Frontline Supervisor : Ms. Victoria Eufrocina E. Dalugdog
Department Head : Mr. Glenn C. Bañez, MPA, Ph.D.
Client/s : Citizens, enterprise/business owners in

Cagayan de Oro City
Requirement/s : Accomplished Request Form
For individuals:
• Gross earnings from previous year
• Income from real property
For corporations:
• Gross receipts from previous year
• Amount of sale of real property
Schedule : Monday to Friday, 8:00 AM - 5:00 AM
Fee/s :
For individuals : Basic Tax: P5.00
Additional Tax (not to exceed P5, 000.00):
1. Gross earnings derived from business
or profession during the preceding year
(P1.00 for every P1, 000.00)
2. Income from real property
For corporations: Basic Tax: 500.00

Additional Tax (not to exceed P10, 000.00)
1. Assessed value of real property owned
in the Philippines (P2.00 for every
P5,000.00)

2. Gross earnings, including dividends

derived from business in the Philippines
during the preceding year (P2.00 for
every P5,000.00)

1 Submit Compute Frontline Business 2 to 3

requirements amount of Personnel Tax Division minutes
community
development 1st Floor, City
tax to be paid Hall Annex
and inform Building
client of (City
amount to be Treasurer’s
paid Office
2 Pay the required Issue CTC 1 to 2

fees minutes

REAL PROPERTY TAX CLEARANCE

Clearance used for the transfer of property ownership, loan and for verification
purposes.
Office Address : The City Hall, 1st Floor, City Hall Annex Building
Cagayan de Oro City
Contact No. : 088 857 5044, 088 857 5043
Frontline Personnel : Ms. Arsenia Ocular
Frontline Supervisor : Ms. Evelyn E. Labis
Client/s : Real property owners in Cagayan de Oro City
Requirement/s : Accomplished Request form

Latest official receipt for existing property (land
Improvement and machinery) or tax declaration for
newly acquired property
Fee/s : P150.00 Certification fee
Duration : 17 - 27 minutes

1 Submit Verify real Frontline Realty Tax 10 to 15

requirements property tax Personnel Division minutes
payment and
inform client of 1st Floor City
required fee Hall Annex
Building
(City
Treasurer’s
Office)


2 Pay the required Issue official Revenue Collector Business 3 to 5

fees receipt Tax Division minutes
1st Floor City

Hall Annex
Building
(City
Treasurer’s
Office)
3 Submit official Prepare the Frontline Realty Tax 3 to 5

receipt of fee tax clearance Personnel, Division minutes
paid certificate and
secure Chief, RTD 1st Floor City
signature of Hall Annex
Chief,RTD Building
(City
Treasurer’s
Office)
4 Claim the Real Release the Frontline 1 minute

Property Tax Certificate Personnel
Clearance and
acknowledge
receipt

PAYMENT OF TRANSFER TAX/ CONTRACTOR TAX/

DEVELOPER’S TAX
Transfer taxes are paid for transactions involving any mode of transfer or ownership of
real property. The tax should be paid within 60 days from the date of execution of the transfer
document.
Office Address : The City Hall. 1st Floor, City Hall Annex Building
Cagayan de Oro City
Contact No. : 088 857 5044, 088 857 5043
Frontline Personnel : Ms. Lolita Joy Legaspi

Mr. Erwin Baculio
Ms. Deborah Enerio
Frontline Supervisor : Mr. Ramon Antonio R. Mendoza
Client/s : Property owners/ taxpayers in Cagayan de Oro City

who are transferring ownership of real property
Requirement/s : For Transfer Tax/ Developers’ Tax

• Photocopy of Deed of Sale, Donation or Extrajudicial
Settlement
• Photocopy of Tax Declaration of property to be
transferred, including that of improvement, if any.
• Certificate Authorizing Registration (CAR) from
Bureau of Internal Revenue
• Community Tax Certificate (for individuals)
Schedule : Monday to Friday, 8:00 AM to 5 PM
Fee/s : For Transfer Tax:

• For Residential/Agricultural : 50% of 1% of the total
consideration involved in the acquisition of the
property or the fair market value, whichever is
higher
• For Industrial /Commercial: 75% of 1% of the total
consideration involved in the acquisition of the
property or the fair market value, whichever is
higher.
For Contractor’s Tax:
• Per schedule under Sec. 58(e) of Ord. # 8847-2003
For Developer’s Tax:
• 2% of Consideration

Duration : 7 -10 minutes

1 Submit all Evaluate Frontline Business 5 minutes

requirements documents Personnel Tax Division
and compute
amount of tax
to be paid and
issue order of
payment
2 Pay required tax Issue official Revenue Business 2 to 5

receipt Collector Tax Division minutes

RETIRING A BUSINESS PERMIT
Enterprises that have closed or ceased to exist, or whose ownership has changed,
must file an Application for Retirement of Business. This should be done to update the City
Government’s records and avoid accumulation of tax payments and penalties.
Office Address : The City Hall, 1st Floor City Hall Annex Building
City Treasurer’s Office, Capistrano-Hayes Streets
Cagayan de Oro City
Contact No. : 088 857 5044, 088 857 5043
Frontline Personnel : Mr. Noel Collado

Ms. Marivic Albaña
Frontline Supervisor : Ginaline E. Racines

Chief, Business Tax Mapping Division
Client/s : Enterprises/Business operators in Cagayan de Oro City
Requirement/s :
• Request for Business Retirement (personally
filed by the owner or authorized representative)
• Affidavit of Closure
• Financial Statements
• Annual Income Tax Return, VAT or Percentage
Tax Payments
• Original Business Permit and official receipts
issued by the City Treasurer’s Office
• Sales Book
• Map of Business Location (Sketch)
• Board Resolution regarding closure of operation
(for corporation)
Schedule : Monday to Friday, 8:00 am to 5:00 pm
Fee/s : P 150.00 (Business Retirement Fee) plus

corresponding penalties for non-compliance of
required documents)
Depending on amount of business taxes due, if
any
Duration : Minimum – 1 day and 35 minutes

Maximum – 1 day and 57 minutes


1 Submit Evaluate Frontline Business 1 to 2

requirements documents Personnel Tax minutes
Chief, Business Mapping
Tax Mapping Division
Division
Conduct of actual Tax Mappers

inspection on the 1 day
establishment
Prepare and Chief, Tax

evaluate Mapping Division 10 to 15
Inspection Report minutes
Assessment of Chief, Revenue

applicant’s tax Examination &
deficiency/ Review Division
delinquency,
if any
Prepare order of Revenue 10 to 15

payment Examination minutes
& Review
Division
2 Pay assessed Issue Official Revenue Business 2 to 5

taxes and fees, Receipt Collectors Tax Division minutes
if any
3 Present Order Issuance of Frontline Computer 2 to 5

of Payment with Notice of Personnel Division minutes
Official Receipt Retirement/Clear
ance Form


4 Receive Notice Sign Notice of Chief of concerned City 10 to 15

of Retirement/ Retirement/Clear Divisions Treasurer’s minutes
Clearance Form ance and retain a 1. Revenue Exam. Office
and have it duly copy of 2. Business Tax 1st Floor
signed by the accomplished Mapping City Hall
Tax Mapping/ form 3. Business Tax Annex
Inspection, 4. City Treasurer Building,
Revenue Cagayan de
Examination Oro City
Division,
Business Tax
Division and
City Treasurer

COLLECTION OF REAL PROPERTY TAXES
There shall be levied an annual ad valorem tax of the assessed value of real property,
such as lands, buildings, machinery and other improvement affixed or attached to real property
located in the City. It shall be due and payable on the first day of January.
Office Address : The City Hall, 1st floor, City Hall Annex Building
City Treasurer’s Office, Capistrano-Burgos Sts.
Cagayan de Oro City
Contact No. : 088 857 5044, 088 857 5043
Frontline Personnel : Realty Tax Division

Billing Clerks: Collectors:
Sarah Biol Elaine Akut
Zaldy Cabrezos Evelyn Baal
Sandra Cecilia Felias Gamaliela Bayron
Gomer Galanida Nenita Licayan
Pablita Maglangit Gemma Madrona
Cesar Mendoza
Leo Vasallo
Fronline Supervisor : Ms. Evelyn E. Labis
Client/s : Citizens and Property owners in Cagayan de Oro
Requirement/s : Official Receipt from last payment/ Tax Declaration
Fee/s : For residential, agricultural and/ or other classes

of properties – at the rate of two (2%) of assessed
value
For commercial and/or industrial – at the rate of

three percent (3%) of assessed value


1 Submit Assess tax and Frontline Realty Tax 2 to 3

requirements print real property Personnel Billing Division minutes
tax bill Clerks
1st floor,
City Hall,
Annex Bldg.
(City
Treasurer’s
Office)
2 Pay the Issue official Collectors 1 to 2

assessed taxes receipt minutes

CITY GENERAL
SERVICES OFFICE
The City General Services Office (CGSO) is mandated to best serve all the
departments / offices of the city government through timely procurement of requested
goods and supplies and awarding of various infrastructure projects.
The CGSO is also tasked to maintain an effective archival system and records
management.
Frontline Service Offered:
Photocopy of permanent and/or temporary records stored at the City Archives

CITY GENERAL SERVICES OFFICE 157
PHOTOCOPY OF PERMANENT AND/OR TEMPORARY

RECORDS STORED AT THE CITY ARCHIVES
This service caters to requests for retrieval and extraction of photocopy of permanent
and/or temporary records stored at the City Archives.
Office Address : Ground Floor, City Hall, Cagayan de Oro City
Contact No. : (088) 857-3147
Email Address : cgso@cagayandeoro.gov.ph

cgsolgucdeo@yahoo.com.ph
Frontline Personnel : Engracia L. Roncesvalles
Frontline Supervisor : Nestor S. Caylo
Office Head : Mr. Eldie S. Daayata
Client/s : General public
Requirement/s : Filled-up request form
Fee/s : Photocopy - P 20 /page

Certification - P 20
Duration : Minimum - 4 hours and 35 minutes

Maximum – 3 days, 4 hours and 25 minutes

1 Fill up request Receive the City Archives City 3 minutes

form and give to request form Frontline Archives –
frontline Personnel City
personnel Engineer’s
Compound,
Kauswagan
2 Wait at the Locate 10 minutes
Receiving Area documents
requested *1 to 3 days
per lot for
land history

158 CITY GENERAL SERVICES OFFICE

RESPONSIBLE
3 Pay Issue payment City Archives 2nd Floor, City 20 minutes

corresponding request and Frontline Engineer’s
fee advise client to Personnel, Office
proceed to City Engineer’s
Engineering Office-City
Office and pay Finance
to authorized Collector
collector
Photocopy the City Archives

requested Frontline
documents Personnel
4 Present O.R. Documents will CGSO Office, 4 hours

be sent to City Hall,
CGSO Main Cagayan de
Office, City Hall, Oro City
for the approval
by the Head
5 Acknowledge Release of City Archives 2 minutes

receipt of documents – City
requested Engineer’s
documents Compound,
Kauswagan

CITY HEALTH
INSURANCE OFFICE
The City Health Insurance Office (CHIO):
• Facilitates enrollment of qualified indigents through the City’s adoption of the
Philippine Health Insurance Corporation’s Sponsored Program.
• Implements the National Health Insurance Program (NHIP) through the
provision of financial risk protection to the poorest of the poor sector of the City

• Enrollment of qualified indigents.
• Dispense drugs and medicines for diseases under the Primary Care Benefit
Package using PhilHealth's Per Family Payment Rate
160 CITY HEALTH INSURANCE OFFICE
ENROLLMENT OF QUALIFIED INDIGENTS

Facilitates registration of qualified indigents for PhilHealth Membership in the Local
Government Unit’s Sponsored Program category.
Office Address : Ground Floor City Hall Compound,

Capistrano Corner Hayes Street,
Contact No. : (+63) 88 881-0570
Email Address : chiocdeo@gmail.com
Frontline Personnel : Maura O. Baguio

Beverly G. Osorio
Elvira B. Taglinao
Roel Ricky C. Daa
Office Head : Dr. William D. Bernardo

Officer-in-Charge
Client/s : Residents of Cagayan de Oro and

contiguous areas
Requirement/s :
• Photocopy of Birth certificate of main
applicant and/or Marriage Contract, and Birth
Certificate of dependents 20 years old and
below, with registry numbers
• Accomplished PhilHealth Membership
Registration Form
• Certificate of adoption/guardianship or
classification as indigenous people
• Endorsement signed by the Community
Development Volunteer in their respective
Barangay
Additional requirement for Hospitalized/Confined

Clients
• Partial Billing or Certificate of Confinement

from the Hospital
Fee/s : None

CITY HEALTH INSURANCE OFFICE 161

RESPONSIBLE
1 Submit Receive and Membership City Health 5 to 8

requirements evaluate all Section, Insurance minutes
requirements District Office (CHIO)
presented coordinators:
Advise client to
take a seat Central –
Prepare and Beverly G.
issue Certificate Osorio,
of Membership
East – Elvira B.
Taglinao
West – Roel
Ricky C. Daa
Maura O.
Baguio/
Membership
Head
2 Receive Advise client to Membership CHIO 1 to 2

Certificate of proceed to Section, minutes
Membership LHIO- PhilHealth District
Regional Office coordinators:
X for issuance of
Certification of Central –
Eligibility/ Beverly G.
Members Data Osorio
Record
East – Elvira B.
Taglinao
West – Roel
Ricky C. Daa
DISPENSE DRUGS/MEDICINES FOR DISEASES UNDER

THE PRIMARY CARE BENEFIT PACKAGE USING PFP
Issues prescribed medicine/s to indigent/s and provides adequate information on the
intake of medicine/s
Office Address : Ground Floor City Hall Compound,

Capistrano Corner Hayes Street,
Contact No. : (+63) 88 881-0570
Email Address : chiocdeo@gmail.com
Frontline Personnel : Shiela Marie C. Ratunil, RN

Teodeline A. Dulla, RN
Carla Ciela May R. Daculos-Sumangyay, RN
Office Head : Dr. William D. Bernardo

Officer-in-Charge
Client/s : Residents of Cagayan de Oro and

contiguous areas
Requirement/s :
• Up-to-date Doctor’s prescription from a Public
Hospital or Public Health facility.
• PhilHealth ID or Members Data Record (MDR)
Fee/s : None

CITY HEALTH INSURANCE OFFICE 163

RESPONSIBLE
1 Submit Receive Special 2 to 3

requirement requirements Programs minutes
s and advise client Section:
to wait
Shiela Marie C.
Verify Ratunil, RN
requirements CHO –
Teodeline A. Window 2
Fill out Dulla, RN
Utilization
Report Form Carla Ciela May
(URF) R. Daculos-
Forward URF for Sumangyay,
client’s signature RN
2 Receive, sign Receive signed City Health 2 to 3

and return the URF Insurance minutes
URF Office (CHIO)
Release
medicines
Give necessary
information on
the intake of the
medicine/s
CITY HEALTH OFFICE

The City Health Office delivers integrated public health and preventive and
curative services to the whole populace of Cagayan de Oro City, having an approach
in promoting better health.
• Primarily, to deliver preventive health services to the 80 barangays of the city
• To respond and provide health logistics and personnel during emergencies

brought about by disasters may it be man-made or by natural calamities
• Animal Bite (Anti-Rabies Vaccination)

• Outpatient Consultation in the City Health Office
• Outpatient Consultation in the Health Center
• Issuance of Exhumation, Cremation, Transfer Permit
• Review of Death Certificate
• Issuance of Health Card for Food and Non-Food Establishments
• Issuance of Medical Certificate
• Issuance of Sanitary Permit
• Pre-Marriage Counseling
• Reproductive Tract Health Exams
• Laboratory Services
• Sputum Examination Services
• Tuberculosis Treatment Services
• Prenatal Care Services
• Intrapartum Care Services
• Postpartum Care Services
• Newborn Screening
• Child Care Services
• Integrated Management on Childhood Illnesses
• Nutrition Services
• Family Planning Services
• Dental Services – Tooth Extraction
• Issuance of Dental Certificate

CITY HEALTH OFFICE 165
ANIMAL BITE SERVICES

The purpose of this service is to give immunization to patients bitten by a warm blooded
animal, most commonly dog, cat, monkey, pig, rat etc. The clients are then assessed for post
exposure management and treatment i.e. Active or Passive Vaccination. The center also
caters to pre- exposure management and treatment.
Office Address : City Health Office (CHO), Hayes St.

Cagayan de Oro City
Contact No. : (0063) (88) 857-3184
Email Address : cityhealth@cagayandeoro.gov.ph
Frontline Personnel : Reagan S. Abbu

Doris Dablio
Nida Daytia
Office Head : Dr. Fe C .Bongcas
Client/s : Residents of Cagayan de Oro
Requirement/s : None
(No noon break)
Fee/s : None

1 Proceed to the Obtain vital Merlyn S. Ground Floor 5 to 7

Information signs of the Gempesaw of the City minutes
Desk patient. Record Health Office
patient’s data on Information Desk
treatment form Officer

166 CITY HEALTH OFFICE

2 Proceed to Record patient’s Doris Dablio Animal Bite 5 minutes

Animal Bite data on logbook Room,
Room Animal Bite Center Ground Floor
Clerk of the City
Health Office
3 Proceed to Assess, Doctor’s Room- Room 20, 2nd 5 minutes

Doctor’s Room examine, Rm 20Doctor on Floor of the
diagnose the duty City Health
client Office
4 Proceed to Immunize the Reagan Abbu Animal Bite 5 minutes

Animal Bite client and Room,
Room remind client for Ground Floor
the next of the City
immunization Health Office
schedule

OUTPATIENT CONSULTATION
IN THE CITY HEALTH OFFICE
The purpose of this service is to examine and manage all animal bites, simple
pulmonary and extra pulmonary-pulmonary tuberculosis, medico-legal cases, STI, HIV-AIDS
cases, dental health service and all other medical cases referred from Barangay Health
Centers.

Cagayan de Oro City
Contact No. : (0063) (88) 857-3184
Frontline Personnel : Chiro G. Vedua Merlyn S. Gempesaw

Dr. Jan Sherwin and other doctors on duty
Office Head : Dr. Fe C. Bongcas
Requirement/s : laboratory test result relevant to chief complaint

(No noon break)
Fee/s : Consultation is free

1 Accomplish Answer query Merlyn City Health 5 minutes

patient’s record and take vital Gempesaw, Office
or submit signs (weight, Chiro G. Vedua
referral height, BP, RR )
Advise client to
pay appropriate
fees
2 Pay required Receive payment City Treasurer’s 5 minutes

fees for: and issue Official employee
• Dental Receipt deployed at
extraction CHO business
• Medical section
certificate


3 Submit self for • Examines the Dr. Jan Sherwin 5 to 10

examination patient Samong minutes
• Prescribes the Dr. Fe Bongcas
appropriate Dr. Rachel Dilla
medicine and
gives medical
advice
• Performs
appropriate
procedures
• Refers to drug
dispensing
section
• Makes referral
notes if needed
• Issues medico-
legal certificate
• Issues medical
certificate
Performs
appropriate
procedures
• Tooth extraction
Dentist on duty,
• Anti-rabies
Reagan Abbu
immunization

OUTPATIENT CONSULTATION
IN THE HEALTH CENTER
The purpose of this service is to provide outpatient consultation in the various health
center facilities.
Office Address : City Health Office (CHO), Hayes St. Cagayan

de Oro City
Contact No. : (0063) (88) 857-3184
Frontline Personnel : Nurses

Midwives
Doctors

Requirement/s : none
Schedule : Monday to Friday, 8:00 AM - 5:00 PM (No
noon break)
Fee/s : Consultation is free


1 Accomplishes Answer queries Nurses Various 5 minutes

patient’s record about the illness Midwives Health
or submit and get vital signs Doctors Centers
referral taking ( weight,
height, BP, RR )
2 Prepare self for Provide 5 minutes

treatment and appropriate
take note on medical
instructions intervention,
treatment, and
counselling.

ISSUANCE OF EXHUMATION, CREMATION AND

TRANSFER PERMIT
The purpose of this service is to issue permit to exhume, cremate or transfer the
dead body in compliance with the rules and regulations of the City.

Cagayan de Oro City
Contact No. : (0063) (88) 857-3184
Frontline Personnel : Rizalina Zaldivar

Ramon Bautista
Requirement : Death Certificate

(No noon break)
Fee/s : P 50.00 – Exhumation, Transfer Permit

P 200.00 – Cremation Permit

1 Pay the required Process billing City Treasurer’s CHO- 3 to 5

fees and payment and Office employees Cashier, minutes
issue official deployed at CHO Window 1,
receipt Ground
Floor, City
Health
Office
2 Proceed to Encode/type the Data entry: Mrs. Admin 5 minutes

Admin Office data onto the Rizalina Zaldivar Office, 2nd
exhumation/crem Rm 11 Floor, Room
ation transfer 8
form


3 Proceed to Sign the Dr. Jan Sherwin Room 20, 1 minute

Doctor’s Room exhumation/ Samong/ Doctor 2nd Floor of
cremation on duty the City
transfer form Health
Office
4 Receive the Issue/ Release Ms. Rizalina S. 1 minute

Permit the Permit Zaldivar/ Dr. Jan
Sherwin Samong/
Doctor on duty

REVIEW OF DEATH CERTIFICATE

The purpose of this service ensure correctness of data by validating the cause of
death/diagnosis and the issuance of death certificate in compliance with the requirements of
the City Civil Registrar’s office to monitor the Statistics of Mortality Cause.

Cagayan de Oro City
Contact No. : (0063) (88) 857-3184
Frontline Personnel : Rizalina Zaldivar

Dr. Jan Sherwin Samong
Requirement/s :
IF DEAD ON ARRIVAL or DIED AT HOME:
Blank Death Certificate from local registry,
cause of death for review by the doctors on duty
IF DIED AT THE HOSPITAL:

Death Certificate from the hospital signed by attending
doctor as to cause of death
(No noon break)
Fee/s : No fee

1 Proceed to Interview the Dr. Jan Sherwin CHO 5 minutes

Doctor’s Room informant of the Samong/ Room 20,
cause of death Doctor on duty 2nd Floor of
the City
Health
Office


2 Proceed to Encode/type Rizalina Zaldivar Admin Office, 5 minute

Admin Office the data onto 2nd Floor,
the death Room 8
certificate
3 Proceed to Doctor on duty Doctor on duty Room 20, 2nd 1 minute

Doctor’s Room signs the Death Floor of the
for approval Certificate City Health
Office

ISSUANCE OF HEALTH CARD FOR

FOOD AND NON-FOOD ESTABLISHMENTS
The PURPOSE of this service is to ensure HEALTH REGULATION in all food and
non-food establishments in the city. This will be necessary to protect its constituents from any
food-borne diseases and other diseases caused by poor sanitation. Green health certificate is
issued for non-food establishments while white health certificate is issued for food
establishments
FOOD HANDLER’S CLASS- this is an 8-hr class that tackles sessions on Sanitation Code of
the Philippines, Personal hygiene, Food Sanitation, Solid Waste Management in the
workplace, Pest and Vermin Control, Food-Borne and Water Borne Diseases, and Public
Human Relation. All applicants for white health certificate must attend the Food Handler’s
Class.

Cagayan de Oro City
Contact No. : (0063) (88) - 8573184
Frontline Personnel : Rosa Reyes

Jean Ebarat
Rowena Yu
Therese Lago
Requirement/s : Accomplished application form

Negative results of chest x-ray
1x1 ID picture, and
Attendance to food handler’s seminar (for white health
certificate)

(No noon break)
Fee/s : P 50.00
Duration : 15 - 20 minutes (for green certificate)

15 minutes – 20 minutes processing &
1 day seminar (for white certificate)


1 Submit Checks Ms. Rosa Reyes Business 5 to 10

requirements completeness of Section, minutes
requirements Windows 2
Reviews if the & 3, Ground
information sheet Floor of the
is correctly filled City Health
Encodes/types Office
information onto
the health card
2 Pay the Health Processes billing Cashier (finance 5 minutes

Certificate Fee and payment and department)
issue official
receipt
3 Attend food Conducts Sanitary 1 day

handler’s class seminar inspectors
on assigned assigned that day
date (for white and PIHES
certificate) personnel
4 Claim Health Checks original Ms. Therese Lago 5 minutes

Certificate receipt for the
Proceed to the processing of
Business card
Section
Windows 2 & 3
Note: If (+) x-ray result, client is referred to Health Center for sputum exam and management
of PTB.

ISSUANCE OF MEDICAL CERTIFICATE

The purpose of this service is to ensure that all clients securing medical certificate for
employment, Driver’s License, Detention are free from all infectious diseases.

Cagayan de Oro City
Contact No. : (0063) (88) 857-3184
Frontline Personnel : Chiro G.Vedua

Merlyn S. Gempesaw
Requirement/s :
X-ray & stool exam is necessary for food
handlers
X-ray only for non-food

Eye-sight test & blood pressure (driver’s license
& detainees)

(No noon break)
Fee/s : P 50.00

1 Proceed to Inquire about the C. Vedua/M. Ground 5 to 7 mins

Information patient’s reason Gempesaw floor of the
Desk for consultation Information Desk City Health
Obtains vital Office
signs of the
patient. Records
patient’s data on
treatment form


2 Proceed to Assesses, Doctor on duty Room 20, 5 to 10

Doctor’s Room examines, 2nd Floor of minutes
and submit self diagnoses client the City
for examination before signing the Health
Certificate Form Office
• x-ray & stool

exam is
necessary for
food handlers
• x-ray only for
non-food
• eye-sight test &
blood pressure
(driver’s license
& detainees)
3 Present the Chest X- ray Nelda Calma 1st Floor 1 to 2

necessary Window 5 minutes
requirements
4 Proceed to the Issue Official Cashier 1st Floor 3 to 5

Business Receipt City Treasurer’s Window I minutes
Section Office employees
Windows 2 & 3 deployed at CHO
for payment
Sol de la Cruz
Accomplish the
certificate form
and refer to the
Doctor on duty
5 Proceeds to Approves Medical Dr. Jan Sherwin 2nd Floor 1 minute

Doctor’s Room Certificate Samong and other Room 20
for approval doctor on duty
6 Claims Medical Releases the Dr. Jan Sherwin 1 minute

Certificate Medical Samong and other
Certificate doctor on duty

ISSUANCE OF SANITARY PERMIT

The purpose of this service is to ensure health REGULATION in all food and non-food
establishments in the city. This will be necessary to protect its constituents from any food-
borne diseases and other diseases caused by poor sanitation.

Cagayan de Oro City
Contact No. : (0063) (88) 857-3184
Frontline Personnel : Ramon Bautista

Sanitary Inspector assigned in the area concerned
Requirement/s : Accomplished sanitary permit application form

(No noon break)
Fee/ : None
Duration : 9 to 11 minutes processing, 3 to 4 hours inspection
OFFICE OR UNIT LOCATION DURATI

STEP CLIENT LGU ACTION AND PERSON OF ON OF
1 Submits Verifies Ramon Bautista Sanitation 2 minutes

requirement completeness of Sanitary Inspector Room, 2nd
requirement on Duty Floor, Room
18, City Health
Issues payment Office
order
2 Pays Sanitary Processes Cashier (finance Cashier, 5 minutes

Permit fee payment and department) Window 1,
issues official Ground Floor,
receipt City Health
Office


3 Proceeds to Approves City Health Officer Sanitation 2 minutes

the Sanitation application and and Sanitary Room, 2nd
Room issues Sanitary Inspector assigned Floor, Room
Permit 18 of the City
Health Office
4 Awaits Inspects the 5 Joint Inspection Area of the As soon as

Inspection basic sanitary Team and the establishment step 3 is
requirements and Sanitary Inspector done
health certificates assigned in the
of the employees area of 3 to 4 hours
done in the next establishment
1 to 3 months
(Noncompliance
of requirement
will cause
revocation of
permit)

PRE-MARRIAGE COUNSELING
This is an 8-hour class that tackle sessions on Marriage and Relationship, Maternal
and Child Health (includes Human Sexuality, MCH, Family Planning, STI and HIV-AIDS),
Responsible Parenthood (the Value and Rights of a Child, Duties and Responsibilities of
Parents), Home Management and Importance of Civil Registry. This counseling is a requisite
for the issuance of marriage license. Special sessions are given to couples whose partners
are foreigners in order to address any language barrier.

Cagayan de Oro City
Contact No. : (0063) (88) 857-3184
Email Address : cdocityhealthoffice@gmail.com
Frontline Personnel : Jean Ebarat

Rowena Yu
Requirement/s : Physical presence of the couple

No noon break
Fee/s : P 50.00
Duration : 8 hours & 15 minutes

1 Proceed to Record name of Jean Ebarat CHOPIHES 5 minutes

PIHES Room couples and Room, 2nd
schedule date for Floor, Room
counseling 14
2 Pay the Process billing and Business Section- Cashier, 5 minutes

required fees payment and issue window 1 Window 1,
official receipt Ground
Floor, City
Health
Office


3 Attend the Conduct Pre- Rowena Yu City Health 8 hours

scheduled Marriage Office
counseling Counseling Training
Room, 2nd
Floor
4 Claim certificate Issue certificate Jean Ebarat 5 minutes

of completion of compliance
(PRE-
MARRIAGE
COUNSELING)

REPRODUCTIVE TRACT HEALTH EXAMS SERVICES
The City Health Office runs an aggressive reproductive health program, especially for
workers in the entertainment industry. Furthermore, since the office is a sentinel site for the
HIV-AIDS, the following services are given for FREE among individuals with high risk sexual
behavior:
• Orientation seminar among commercial sex workers, MSM, and IDUs on STI, HIV-AIDS
• Integrated HIV/AIDS Behavioral and Serologic Surveillance (IHBSS)
• Voluntary Counseling and Testing on HIV-AIDS
• Gram staining
• RPR for Syphilis
• Family Planning
Orientation Seminar – scheduled quarterly for commercial sex workers, MSMs, IDUs on STI
and HIV-AIDS at Training Room, 2F, City Health Office. Interested participants are invited to
attend the seminar for free.
Integrated HIV/AIDS Behavioral and Serologic Surveillance (IHBSS) – this is scheduled yearly
and opens to all who have high risk sexual behaviour. Answering of questionnaires, Pre and
Post blood exam Counseling and serologic exam for HIV is conducted during the surveillance.

Cagayan de Oro City
Contact No. : (0063) (88) - 8573184
Frontline Personnel : Bernadine Ucab

Jennifer Piloton
Lyra Ranes
Angel Mutia
Dr. Joey Retuya
Requirement/s : Company ID; Accomplished Information Sheet
Schedule : Monday to Friday, 8:00 AM to 5:00 PM,

No noon break
Fee/s : None

LABORATORY EXAMS FOR SEXUALLY TRANSMITTED INFECTION

1 Submit ID and Verify correctness Bernadine Ucab Ground 1 minute

accomplished of personal Laboratory Clerk/ Floor,
information information Medical Social
sheet Technologist Hygiene
Room
CHO
2 Submit self for Conduct Dr. J. T. Retuya/ Ground 5 minutes

interview with examination by Ms. Bern Ucab Floor,
doctor Medical Officer; Social
Advices client Hygiene
about findings and Room
time of release of
results
3 Voluntary Conduct Ms. Jennifer Examination 20 to 30

provision of examination by Piloton of specimen minutes
lab specimen MedTech; Ms. Lyra Ranes done at the
Examine specimen Ms. Angel Mutia Laboratory
and submits result Room, 2nd
Floor
4 Submit self for Conduct counseling Dr. J. T. Retuya Ground 10 to 15

counseling and release Health Floor, minutes
and claim Card Social
health card Hygiene
Gives medicine, Room
advises clients with
(+) results and
holds card to
ensure follow up of
client
Conducts
counseling and
signs card of clients
with (-) results

LABORATORY SERVICES
The purpose of this service is to provide laboratory services through blood extraction
for complete brood count (CBC), hepatitis B surface antigen screening (HBsAg), blood typing,
and urinalysis examination for pregnant women, blood extraction for HIV testing, and newborn
screening, slit skin testing for leprosy, sputum examination for tuberculosis, urethral and
vaginal smears examination for commercial sex workers and massage clinics, and mosquito
larvae examination for dengue.

Cagayan de Oro City
Contact No. : (0063) (88) - 8573184
Frontline Personnel : Medical Technologists

Requirement/s : Laboratory Request form signed by the
physician

No noon break
Fee/s : None

1 Proceed to Prepare patient for Medical Various 1 hour

City Health extraction and Technologists health
Office accept specimens centers,
Laboratory City Health
and/or go to Advise patient to Office
the nearest come back for the Laboratory
health center releasing of results.
and present
laboratory 1 hour for blood
request extraction for HIV
clients


For sputum results,

CBC, hepatitis,
blood typing and
urinalysis for
pregnant women,
results will be
released to the
health center
For slit skin testing,

results will be
released in 2 days
(maximum)
2 Claim Release laboratory Medical Various 2 minutes

laboratory results Technologist health
results centers,
City Health
Office
Laboratory

SPUTUM EXAMINATION SERVICES
The purpose of this service is to ensure preventive health care services, case-finding
of patients who are potential carriers of Pulmonary Tuberculosis and patients with positive
results of infectious diseases. Patients from the barangay health centers who do not have
medical technologists and walk- in patients can have their sputum checked at the CHO
laboratory.

Cagayan de Oro City
Contact No. : (0063) (88) 857-3184
Frontline Personnel : Dr. Claire Paglinawan Rexonel Ranile

Roselyn Giduquio Novy Faith Olaer
Ophelia Chang Lyra Ranes
Jennifer Piloton
Requirement/s : Sputum Result, Chest X-ray Result, TB Diagnostic

Findings, Referral from Barangay Health Center

No noon break
Fee/s : None

1 Proceed to the Assess client for Nurses Various 5 minutes

nearest signs and Midwives health
Health Center symptoms of cough NTP Medical and centers
for consultation and its duration. Nurse Coordinator
Instruct client how

to collect sputum
sample, fill up the
referral form for


sputum exam, and

record in the
presumptive
masterlist logbook.
2 Proceed to Perform sputum Ms. Lyra Ranes Various 1 hour

laboratory and smearing and Ms. Jennifer health
submit sputum staining. Piloton centers,
specimen Medical CHO
Technologist Laboratory,
NTP Medical and TB-DOTS
Nurse Coordinator Facility at
the
barangay
2 minutes
Record the result of
the sputum
smeared in the
laboratory registry
book.
Instruct client when 2 minutes

to return to get the
result of the sputum.
3 Get the If smeared positive, Nurses 2 minutes

sputum result refer the client to Midwives
the barangay health NTP Medical and
station for initiation Nurse Coordinator
of TB treatment.
If smeared negative, 2 minutes

refer the client for
chest x-ray
examination.
If smeared negative 2 minutes

and chest xray
result is suggestive
of TB, refer to
diagnostic
evaluation at the
City Health Office.


If the NTP Medical and 2 minutes

recommendation of Nurse Coordinator
the TB Diagnostic
Committee is to
treat the patient for
TB, refer to health
center for initiation
of TB treatment.

TB TREATMENT SERVICES (TB-DOTS)

The purpose of this service is to give complete course of treatment to clients diagnosed
of Tuberculosis.

Cagayan de Oro City
Contact No. : (0063) (88) 857-3184
Frontline Personnel : Dr. Claire Paglinawan Rexonel Ranile

Roselyn Giduquio Novy Faith Olaer
Ophelia Chang
Doctors, Nurses, Midwives

Requirement/s : Sputum Result, Chest X-ray Result, TB Diagnostic
Findings, Referral from Barangay Health Center

No noon break
Fee/s : None

1 Proceed to the Attend to the need Nurses Various 10 minutes

nearest of client. Take vital Midwives health
Health Center signs. Record NTP Medical and centers
patient’s profile in Nurse Coordinator
the Treatment card.
Provide a copy of
the patient’s ID card
for treatment.
Record the patient

in the TB Registry
Book.


2 Take note on Provide counselling Nurses 30 minutes

instructions for TB including TB Doctors
Category and NTP Medical and
Treatment, timing Nurse Coordinator
and dosage of
medication.
Provide Providers
Initiated Counselling
and Testing for HIV
Give result of the

HIV test to client
and do post test
counselling.
3 Submit for TB Give anti TB Nurses 5 minutes

treatment medication on Midwives
(DOTS) Directly
Observed
Treatment Short
course daily
Record medications
given on the
patient’s treatment
record and ID card,
and TB Registry.
4 Submit sputum Provide sputum cup Nurses 5 minutes

specimen for and referral form for Midwife
follow up follow up Medical
Technologists
Record the result in

the Laboratory
Registry and TB
registry

PRENATAL CARE SERVICES

The PURPOSE of this service is to provide maternal care for pregnant and lactating
mothers in the barangay health centers.

Cagayan de Oro City
Contact No. : (0063) (88) 857-3184
Frontline Personnel : Midwives at the health centers

Assigned doctors
Client/s : Pregnant women and lactating women

(No noon break)
Fee/s : none

1 Proceed to the Attend to client Nurses Various 5 to10

nearest health need and take Midwives barangay minutes
center vital signs (age, health centers
weight, height,
blood pressure,
and respiratory
rate), age of
gestation, gravida
and parity, last
menstruation
period.
Accomplish the
Home Based
Maternal Record


2 Undergo prenatal Perform Leopold’s Doctor Various 10 to 15

examination and maneuver, take Nurses Barangay minutes
administer the fundal height. Midwives Health
tetanus toxoid Centers
immunization Administer tetanus
toxoid
examination.
Feedback to client
the result of the
findings.
Inform when to
return for the next
prenatal visit,
proper nutrition,
and maternal care.
3 Claim free Provide free 2 to 3

ferrous sulfate ferrous sulfate with minutes
with folic acid folic acid to
and prescription pregnant clients.
for other prenatal
multivitamins Issue prescription
for prenatal
multivitamins.

INTRAPARTUM CARE SERVICES

The purpose of this service is to provide intrapartum care for pregnant women through
attending normal spontaneous vaginal delivery, and initiate breastfeeding.

Cagayan de Oro City
Contact No. : (0063) (88) 857-3184
Frontline Personnel : Midwives

Nurses
Assigned Doctors
Client/s : Pregnant women for normal labor and delivery

(No noon break)
Fee/s : None
Duration : Varies in every pregnant women undergoing
labor and delivery

1 Proceed to the Attend to client Nurses Various 15 to 20

nearest health need and take Midwives barangay minutes
center vital signs (age, Doctor health centers
weight, height,
blood pressure,
respiratory rate),
age of gestation,
last menstruation
period.
Fill up the 3 minutes

partograph form
to monitor the
stages of labor.


2 Submit for Attend to normal Nurses 4 to 24

normal delivery. delivery and Midwives hours
perform Essential Doctor
Intrapartum
Newborn Care
Give Methergine to
mother for uterine
contraction.
Assess for the

delivery of the
placenta and
check for its
completeness.

POSTPARTUM CARE SERVICES

The purpose of this service is to provide postpartum care for pregnant women within
24 hours after delivery.

Cagayan de Oro City
Contact No. : (0063) (88) 857-3184
Frontline Personnel : Midwives

Nurses
Assigned doctors
Client/s : Pregnant women

(No noon break)
Fee/s : None
Duration : Varies in every pregnant women undergoing
labor and delivery

1 Undergo routine Attend to client Nurses Various 15 to 20

assessment for need and take Midwives barangay minutes
postpartum vital signs (age, Doctor health centers
women weight, height,
blood pressure,
respiratory rate),
age of gestation,
last menstruation
period.


2 Undergo physical Perform physical Nurses Various 10 to 15

examination examination on the Midwives barangay minutes
client, check for Doctor health centers
lochia discharges,
and signs of
vaginal bleeding.
3 Receive findings Inform the client of Nurses Various 5 to 10

and instructions danger signs after Midwives barangay minutes
of physician. delivery. Doctor health centers
Provide mother
health instruction
on proper nutrition,
and post partum
care.
Initiate and assess

for breastfeeding.
4 Claim ferrous Provide ferrous 1 to2

sulfate and sulfate and minutes
Vitamin A Vitamin A.
5 Take note of Inform mother of 1 to 2

instructions the next minutes
consultation date
and immunization
schedule of
newborn

NEWBORN SCREENING
The purpose of this service is to provide newborn screening examination at birth after
24 hours.

Cagayan de Oro City
Contact No. : (0063) (88) 857-3184
Client/s : Newborns (PhilHealth member)
No noon break
Fee/s : None for Philhealth member


1 Mother or Record information Nurses Various 8 minutes

guardian of of newborn and fill Medical health
newborn, up newborn Technologists centers
proceed to screening form
nearest health including contact
center or City number of parents
Health Office or guardian.
Extract blood
sample of newborn
to be forwarded
through carrier to
Davao
2 Take note of Provide information 2 minutes

instructions when to receive
result

CHILD CARE SERVICES – EXPANDED PROGRAM

ON IMMUNIZATION
The purpose of this service is to give (1) children 0 to 15 months old protection against
immunizable diseases like tuberculosis, meningitis, poliomyelitis, diphtheria, pertussis,
tetanus, measles, hepatitis B, influenza, pneumonia, mumps, and rubella (2) provide
Integrated Management of Childhood Illnesses

Cagayan de Oro City
Contact No. : (0063) (88) 857-3184

Midwives
Doctors
Client/s : Children ages 0 to 15 months
(No noon break)
Fee/s : None

1 Submit children Retrieve child Nurses Various 5 minutes

to avail the individual Midwives Health
services at the treatment Doctors Centers
health center record. Asses
child’s health
status and
obtain vital
signs. Attend to
child’s needs.


2 Provide Review record for Nurses Various 3 to 5

vaccination data past Midwives Health minutes
of child immunizations Centers
given
3 Receive Administer the 5 to 10

scheduled scheduled minutes
vaccines vaccines
appropriately
4 Take note of the Inform the 5 minutes

instructions parents or
given guardian about
the possible side
effects of
immunization,
schedule of the
next
immunization

INTEGRATED MANAGEMENT ON
CHILDHOOD ILLNESS
The purpose of this service is to provide Integrated Management of Childhood Illnesses
(IMCI) like Pneumonia, Diarrhea, Measles, and Malnutrition.

Cagayan de Oro City
Contact No. : (0063) (88) 857-3184

Midwives
Doctors
Client/s : Children ages 0 to 15 months

(No noon break)
Fee/s : None

1 Submit children Retrieve child Nurses Various 5 minutes

to avail the individual Midwives Health
services at the treatment Doctors Centers
health center record. Obtain
vital signs and
asses child’s
health status
using the IMCI
standard
assessment tool


2 Receive Classify and give Nurses Various 15 minutes

appropriate appropriate Midwives Health
treatment treatment based Doctors Centers
on the DOH
protocol
management of
the illnesses

NUTRITION
The purpose of this service is to identify nutritional health status of 0-71 months old
through Operating Timbang, provide vitamin supplementation to pregnant women.

Cagayan de Oro City
Contact No. : (0063) (88) 857-3184
Frontline Personnel : Nutritionist

Nurses
Midwives
Barangay Nutrition Scholars
Client/s : 0-71 months, pregnant women

(No noon break)
Fee/s : None

1 Proceed to Assess Nurses Various 5 minutes

community nutritional status Midwives Health
and/or nearest of children Nutritionist Centers
health center and/or pregnant Barangay Nutrition and/or
mother. Scholars community
2 Receive food Provide dietary Nurses 10 minutes

and vitamin counselling, food Midwives
supplementation, and vitamin Nutritionist
and counselling supplementation Barangay Nutrition
Scholars

FAMILY PLANNING
The purpose of this service is to provide information and counselling to men and
women regarding family planning methods

Cagayan de Oro City
Contact No. : (0063) (88) 857-3184

Midwives
Doctors
Client/s : Residents of Cagayan de Oro City
(No noon break)
Fee/s : None

1 Proceed to the Retrieve record Nurses Various 30 minutes

nearest health of client. Attend Midwives barangay
center to client need Doctors health centers
and take vital
signs (age,
weight, height,
blood pressure,
respiratory
rate).
Introduce to
client on
benefits of
family planning
to children and
couple, …


… reproductive Nurses Various

system, fertility Midwives barangay
awareness, and Doctors health centers
family planning
methods.
2 Accept desired Perform to client 20 minutes

family planning the family
method planning
procedure
according to
client’s accepted
chosen method
3 Take note on Provide client 5 minutes

instructions details when to
return for the next
visit.

DENTAL SERVICES - TOOTH EXTRACTION

The purpose of this service is to give dental examination, tooth extraction, and issue
dental certificate.

Cagayan de Oro City
Contact No. : (0063) (88) 857-3184
Frontline Personnel : Dentists

Dental Health Aides


No noon break
Fee/s : Tooth extraction – Php 100.00

Dental certificate – Php 50.00

1 Get priority Record client’s Dental Health 1st Floor, 5 minutes

number information and vital Aides Dental
signs Room
2 Undergo oral Examine mouth of Dentist on duty 10 minutes

examination patient. Prepare
patient for tooth
extraction and give
anesthesia
3 Payment of Processes billing Cashier (finance 1st Floor 3 minutes

Tooth and payment and department) Window 1
Extraction Fee issue official receipt


4 Wait for priority Perform appropriate Dentist on duty 1st Floor, 15 minutes
number to be dental procedure Dental
called Room
5 Obtain Provide prescription Dentist on duty 2 minutes

prescription for for medication
medication

ISSUANCE OF DENTAL CERTIFICATE

The purpose of this service is to issue dental certificate.

Cagayan de Oro City
Contact No. : (0063) (88) 857-3184
Frontline Personnel : Dentists

Dental Health Aides


No noon break
Fee/s : Php 50.00


1 Obtain Provide payment Dental Health 1st Floor, 1 to 2

payment slip slip Aides, Dentist on Dental minutes
duty Room
2 Payment of Processes billing Cashier (finance 1st Floor 5 minutes

Tooth and payment and department) Window 1
Extraction Fee issue official receipt
3 Proceed to Perform oral Dentist on duty 1st Floor 5 minutes

Dental Room examination and Dental Health Aide Window 1
for oral provide dental
examination certificate

CITY HOUSING AND

URBAN DEVELOPMENT
DEPARTMENT
The City Housing and Urban Development Department’s (CHUDD) legal mandates:
§ Provide decent shelter to Kagayanons especially to the under privilege and

homeless whose lives are economically challenged and their occupancy in the land
is uncertain;
§ Engage line agencies of government and stakeholders for the City Comprehensive
Land Use Plan;
§ Provide a comprehensive and workable Local Shelter Plan, including functional
policies to ensure the delivery of the housing program and its contribution to the
sustainable and resilient development of the City;
§ Collaborate with Barangay Officials in the creation of a Barangay Shelter Program
and Committee in order to strengthen participation of barangay units and help
ensure the identification of rightful beneficiaries;
§ Ensure equitable land banking system that will provide the security of tenure to
socialized housing beneficiaries but also respect the rights and provide just
compensation of the small property owners;
§ Strongly engage the multi-stakeholders or initiate people’s participation in the
whole process of implementing the housing program of the City; and
§ Proactively facilitate the capability of the City and the Department, both personnel
and facilities, in undertaking this important task of providing socialized decent
shelter.
• Facilit at ion of Housing and Reset t lement

• Facilit at ion of Reset t lement Beneficiary Concerns

CITY HOUSING AND URBAN DEVELOPMENT DEPARTMENT 209
FACILITATION OF HOUSING & RESETTLEMENT

Providing decent shelter to marginalized, calamity affected families and those with
resettlement issues concerning government projects by facilitating their application for
Housing and Resettlement
Office Address : City Housing & Urban Development Department

(formerly Estate Management Division)
GF Executive Building, City Hall
Cagayan de Oro City
Contact No. : (088) 880-9698
Email Address : chudd.cdeo@gmail.com
Frontline Personnel : Alicia Awiten

Rey Nacalaban
Elisa Labial
Melisa Nolasco
Office Head : Floresa M. Sabuga-a

Public Service Officer II
Client/s : Marginalized, calamity affected families and those

with resettlement issues concerning government
projects
Requirement/s : Barangay Certificate (Original and Photocopy)

Certificate of NO LAND HOLDING
Schedule : Monday to Friday, 8:00 AM to 5:00 PM, No noon

break
Fee/s : None

210 CITY HOUSING AND URBAN DEVELOPMENT DEPARTMENT

1 Submit Interview the Alicia Awiten, Rey CHUDD 5 minutes

required applicant Nacalaban, Elisa Department,
documents Labial, Melisa Homeowners
Encode information Nolasco and 10 minutes
to Database Community
Development
Advice Applicant to Division
await for update of
Application through
text message

CITY HOUSING AND URBAN DEVELOPMENT DEPARTMENT 211
FACILITATION OF RESETTLEMENT BENEFICIARY

CONCERNS
Addressing the concerns of the resettlement beneficiaries such as community facilities,
homeowners association and neighborhood issues
Office Address : City Housing & Urban Development Department

(formerly Estate Management Division)
GF Executive Building, City Hall
Cagayan de Oro City
Contact No. : (088) 880-9698
Email Address : chudd.cdeo@gmail.com
Frontline Personnel : Cluster Development Worker Section under

Housing and Community Development Division of
the Department
Office Head : Floresa M. Sabuga-a

Public Service Officer II
Client/s : Resettlement beneficiaries or Families relocated to

the City’s Housing Projects
Requirement/s : Certificate of Award
Schedule : Monday to Friday, 8:00 AM to 5:00 PM, No noon

break
Fee/s : None

1 Present Interview the Cluster CHUDD 10 minutes

Certificate of beneficiaries Development Department,
Award Worker Homeowners
Record the issues or and
concerns based on Community
the interview Development
Division
Advice the
beneficiaries to
await Development
Worker’s feedback
or update

CITY HUMAN RESOURCE

MANAGEMENT OFFICE
The City Human Resource Management Office (HRMO) is mandated to:
• Establish a sound recruitment and selection system within the organization;

• Develop and implement policies in all aspects of personnel administration;
• Process appointment and other personnel-related transactions in accordance
with the law and organization policy;
• Make continuing analysis of training needs, plan and implement capacity
development; and
• Maintain a complete and updated personnel information system.
• Issuance of Certificate of Leave Credits (to former City Government employees

and beneficiaries)
• Issuance of Service Record (to former City Government employees and
beneficiaries)
CITY HUMAN RESOURCE MANAGEMENT OFFICE 213
ISSUANCE OF CERTIFICATE OF LEAVE CREDITS

(for former City Government employees)
Issue Certificate of Leave Credits to former City Government employees and/or their
beneficiaries as one of the requirements for the processing of terminal leave claim.
Office Address : 2nd Floor, Executive Building

City Hall Compound
Cagayan de Oro City
Contact No. : 857-4277; 857-3154
Email Address : hrmo_cdo@yahoo.com

hrmo@cagayandeoro.gov.ph
Frontline Personnel : Ma. Dulce C. Baculio

Chief, Administrative & Records Division
Norman P. Bala
Chief, Personnel Transactions Division
Keith C. Pacle
Laird Bryan B. Ponce
Cresty Jean Y. Nagac
Anecita L. Caga
Office Head : Ma. Dulce C. Baculio

OIC, Human Resource Management Office
Client/s : Former City Government employees and/or

their beneficiaries
Requirement/s : For the Beneficiary, any proof that he/she is

the beneficiary of the employee
Fee/s : None

214 CITY HUMAN RESOURCE MANAGEMENT OFFICE

1 Submit duly Receive CrestyNagac / Personnel 1 minute

accomplished Request Nenen Caga Transactions
Request Form Form, update Division
Leave
Balance, Keith Pacle Records 1 minute
prepare and Division
print
Certificate of
Leave Credits
Review and
initial Norman P. Bala Personnel 1 minute
Certificate of Transactions
Leave Credits Division
Approve
Certificate of Dulce Baculio, HRMO 1 minute
Leave Credits OIC-HRMO
2 Receive Release Dulce Baculio/ Records 1 minute

Certificate of Certificate of Keith Pacle Division
Leave Credits Leave Credits
CITY HUMAN RESOURCE MANAGEMENT OFFICE 215
ISSUANCE OF SERVICE RECORD

(For former City Government employees)
Issue Service Record to former City Government employees and/or their beneficiaries
as one of the requirements for the processing of terminal leave claim.
Office Address : 2nd Floor, Executive Building

City Hall Compound, Cagayan de Oro City
Contact No. : 857-4277; 857-3154
Email Address : hrmo_cdo@yahoo.com

hrmo@cagayandeoro.gov.ph
Frontline Personnel : Ma. Dulce C. Baculio

Chief, Administrative & Records Division
Norman P. Bala,
Chief, Personnel Transactions Division
Keith C. Pacle
Office Head : Ma. Dulce C. Baculio

OIC, Human Resource Management Office
Client/s : Former City Government employees and/or

their beneficiaries
Requirement/s : For the Beneficiary, any proof that he/she is the

beneficiary of the employee
Fee/s : None

1 Submit duly Receive request Keith Pacle Records 1 minute

accomplished form, prepare Division
Request Form and print Service
Record
Review and Norman P. Bala Personnel

initial Service Transactions 1 minute
Record Division

216 CITY HUMAN RESOURCE MANAGEMENT OFFICE

Approve Dulce Baculio, HRMO 1 minute

Service OIC-HRMO
Record
2 Receive Release Dulce Baculio/ Records 1 minute

Service Record Service Keith Pacle Division
Record
CITY INFORMATION OFFICE

The City Information Office:
• develops plans and strategies, and upon approval of the City Mayor,
implements the same particularly those which have to do with public
information and research data;
• furnishes information and data of the city government to the government
agencies/offices and non-government organizations as may be required by
law or ordinances;
• furnishes information on city government programs/projects/activities to
encourage support and keep the public aware;
• provides technical assistance to the City Mayor on matters affecting public
information to ensure effective information dissemination;
• recommends to the City Council and advises the City Mayor on matters
relative to public information and research data as it relates to the socio-
economic development of the city;
• provides technical assistance, produce information materials and conduct
information dissemination activities on investment promotions program; and
• Provides technical assistance to offices on projects relating to information,
education and communications (IEC).
Provides general information regarding the city and the local government
218 CITY INFORMATION OFFICE
PROVIDE GENERAL INFORMATION REGARDING

THE CITY AND THE LOCAL GOVERNMENT
Public Information to clients coming to the office, information dissemination using multi-
media approach such as issuance of news release, photo release, production of TV & radio
shows, posting updates at the City Bulletin Board and on social networking sites such as
Facebook, etc.
Office Address : Ground Floor, Chief Executive House

Contact Number : (088) 857-3300
Email address : cio@cagayandeoro.gov.ph

cdoinfonet@yahoo.com
Frontline Personnel : Front Line Service Personnel, Technical Service

Personnel
Office Head : Ms. Ma. Cecilia C. Rivera
Client/s : General public, students, researchers, media
Requirement/s : Duly-filled request form
Fee/s : None
Duration : 12 Minutes

1 Submit duly Receive the Frontline service City 1 minute

accomplished request form personnel Information
Request Form Office
Verify the Frontline service 1 minute
request personnel,
Technical Staff
2 Receive the Provide the Frontline Service 10 minutes

requested needed Admin. Staff
information / information/
document document
JOB PLACEMENT
BUREAU (PESO)
The Job Placement Bureau/ Public Employment Service Office (PESO) is a
non-fee charging multi-employment service facility or entity established pursuant to
Republic Act No. 8759, otherwise known as the PESO Act of 1999.
• Special program for employment of students and out-of-school youth

(RA 9547)
• Facilitation of employment
• Referral / Recommendation to the Public Employment Service Office
(PESO) for Regular Job Employment
220 JOB PLACEMENT BUREAU (PESO)
SPECIAL PROGRAM FOR EMPLOYMENT

OF STUDENTS (SPES) (RA 9547)
This program is intended to help poor but deserving students and out-of-school youth
from age 15-25 years old to pursue their education through employment during summer or
Christmas vacations, while those enrolled in tertiary, vocational or technical education may be
employed any time of the year. The employment period shall be twenty (20) to fifty-two (52)
working days.
Office Address : The City Hall, 3F Executive Building

Capistrano Luna St.
Cagayan de Oro City

Telefax - (088) 857-2254
Email Address : peso@cagayandeoro.gov.ph

peso.pjac2011@gmail.com
Frontline Personnel : Kathleen Kate D. Sorilla, PESO Manager

Lorelie De Leon
Lynn M. Guzman
Ma. Carlota Cabading
Nitcha Grace Sambaan
Randy M. Puza
Rosendo E. Israel
Office Head : Rey A. Tagotongan

Job Placement Bureau
Client/s : Students and Out-of-School Youth

from ages 15 to 25 years old
Requirement/s : Accomplished Application Form

• Birth Certificate/ Baptismal Certificate
• Form 138 or class cards
• Income Tax Return (ITR) of both parents not
less than P 96,000.00 net taxable income
• Most Recent 2x2 photo
• Official Receipt as proof of enrolment for the
current school year.

(April – May)
Fee/s : None

JOB PLACEMENT BUREAU (PESO) 221
Duration : Minimum – 34 days and 16 mins.

Maximum – 40 days and 32 mins.

1 Submit Register the PESO Head and Public 5 to 10

Endorsement SPES beneficiary Frontline Employment minutes
Letter from and provide Personnel Service Office
SPES application form
(PESO)
Coordinator with checklist of
and proceed requirements 3F Executive
to PESO as Bldg., City
per schedule Hall
2 Submit all Evaluate and Venue 5 to 10

requirements authenticate the assigned by minutes
required the
documents Administrator
submitted
3 Prepare for Interview 5 to 10

the Interview applicant and minutes
assess
qualifications and
requirements
mandated by RA
7323 (SPES
Program) & RA
9547 (Expanded
SPES)
4 Affix Administer the 1 to 2

signature to signing of the minutes
the beneficiary to the
Employment employment
Contract contract ( SPES
(SPES 02) 02 ), once
qualified
5 Attend Schedule and 4 working

scheduled conduct days
Orientation orientation


6 Secure work Prepare work PESO Frontline Public 1 day

assignment assignment for Personnel Employment
and ID various SPES Service Office
activities within
( PESO )
the 80
barangays of 3F Executive
the city and/or Bldg., City
any National Hall
Government
Agencies
7 Proceed to Collect the duly PESO Frontline 80 Barangays 1 day

workplace and received and Personnel and of Cagayan
present the signed Barangay SPES de Oro City
DETAIL Order endorsement Focal Person
letter of their
workplace
8 Report to Monitor activity PESO Frontline Designated 20 days

designated and attendance personnel workplaces
workplace and of beneficiary
abide by the
rules and
regulations of
the company or
LGU/Barangay
where
assigned
9 Perform work Continue Designated

assignment monitoring the workplaces
during the activity of
entire duration beneficiary
of the contract


10 Submit Daily Collect DTR for PESO Frontline (PESO) Jobs 1 to 5

Time Record ( Payroll Personnel Placement working
DTR ) preparation Bureau days
depending
- Prepare 3F Executive
on the
Payroll Bldg.
procedures
- Prepare of offices
clearances concerned
or where
the
beneficiary
is assigned
11 Wait for the Coordinate with PESO Frontline 1 to 3 days

release of sixty the Audit, Personnel
percent (60%) Budget,
total Accounting
salary/wage Offices and
per batch Cashiers for the
release of
salary
12 Submit Prepare the 5 days

requirements to documents and
claim the basis of
remaining forty computation of
percent (40%) the 40% salary
salary wage for submission
from DOLE to DOLE-X
regional Office.
Requirements:
- SPES form
- Employment
Contract
- Birth
Certificate
- Class Card/
E138
- BIR
Certification
- Official
Receipt upon
enrollment
- Other
affidavits and
supporting
documents


14 Wait for the Submit to PESO Head and ( PESO ) Jobs 1 day
announcement DOLE-X all Frontline Placement
of the list of pertinent Personnel Bureau
DOLES documents of
3F Executive
beneficiaries as SPES
Bldg.,
downloaded beneficiaries
Inform and
advice the
beneficiary re
schedule of
release of cash
cards

FACILITATION OF EMPLOYMENT
One of the core functions of the Public Employment Service Office (PESO) is to
provide employment assistance to jobseekers through counseling and referral.
For Walk-in Applicants – Labor Market Information through solicitation of job.
Office Address : The City Hall, 3F Executive Building,

Cagayan de Oro City

Telefax - (088) 857-2254
Email Address : peso@cagayandeoro.gov.ph

peso.pjac2011@gmail.com
Frontline Personnel : Kathleen Kate D. Sorilla, PESO Manager

Analyn Garcia
Lyn de Guzman
Grace Nicha
Vanessa Disto
Office Head :
Client/s : Job Seekers, Students, Out-of School Youth ( OSY ),

Persons with Disabilities ( PWD ), Non-Government
Organizations , Displaced Workers and Returning
Overseas Filipino Workers
Requirement/s :
For Job Seekers:
Photocopy of either of the 3:
• Barangay Clearance
• Police Clearance
• NBI Clearance
• A copy of Detailed Resume
For Job Providers (Employers)
• Company Profile
• Business Permit/ License/ SEC
Registration
• Private Recruitment and Placement
Agency License ( PRPA ) for Local
Employment Agencies
• List of Job Vacancies
• Nature of Job and Workplace or
Work Assignment
Fee/s : None
Duration : Job Seeker : 35 to 55 minutes

Job Provider : 28 to 47 minutes


FOR JOB SEEKERS
1 Visit PESO Present Admission Clerk

( PESO ) 5 to 10
office and ask checklist of
Jobs minutes
the necessary requirements
Placement
documents to
Bureau
submit
3F Executive
2 Submit all Provide Bldg.,
1 to 2
requirements application form
minutes
(NSRS Form )
3 Fill up and Evaluate the

5 to 10
submit SRS authenticity of
minutes
Form 1 requirements
4 Applicant goes Input the name SRS Encoder

10 minutes
home and wait of the applicant
for further in the database
notice (SRS)
Do job Kathleen Kate D.

10 minutes
matching based Sorilla
on skills,
competence Rey A.
and Tagotongan
qualifications of
applicant viz job Ismar Irenick R.
available Estrella
Notify the Personnel

1 minute
applicant thru In-charge
text to come to
PESO office for
exam or
interview to be
conducted by
the hiring
agency
(local or
overseas)


5 Proceed to Facilitate the PESO Staff

3 to 12
waiting lounge orderly conduct
minutes
and submit of the activity
himself for an
interview/exam
FOR JOB PROVIDERS (Employer)
1 Signify Accommodate PESO Head and ( PESO ) Jobs 2 to 5

outsourcing of prospective Staff Placement minutes
manpower employer by Bureau
supply through phone, fax , e-
3F Executive
phone, e-mail, mail and
Bldg.
telefax and personal visit
personal visit
2 Submit all Authenticate 1 to 2

requirements the minutes
requirements
3 Schedule the Post manpower 20 to 30

dispatch of requirements minutes
qualified and screen
applicants qualified
applicants
4 Accommodate Dispatch the PESO Frontline 5 to 10

the dispatched applicants Personnel minutes
or referred
applicants

J.R. BORJA
GENERAL HOSPITAL
The J.R. Borja General Hospital shall be the nation’s premier LGU hospital – a center
of healing with fiscal autonomy providing accessible, affordable, quality, responsive health
care services especially to the poor and underprivileged.
• We shall provide excellent healthcare services to our patients with commitment

and compassion.
• We shall provide efficient healthcare delivery systems through state of the art
facilities and equipment.
• We shall promote personnel welfare and career development through continuing
medical education and training, just compensation and comfortable workplace.

• Emergency Room Services
• Obstetrics and Gynecology Emergency Room Services
• Dispensary Services
• Outpatient Department Services
• Dental Department Services
Other Services:
• Clinical Services
Internal Medicine
Pediatrics
Surgery
Obstetrics and Gynecology
Anesthesiology
Orthopedics
• Ancillary Services
• Laboratory
Microscopy, Bacteriology, Hematology, Blood Chemistry
• Radiology
X-Ray, Ultrasound
• Pharmacy
• Family Planning & Post-Partum IUD Insertion
• New Born Screening
• Operating Room
• Neonatal Intensive Care Unit
J.R. BORJA GENERAL HOSPITAL 229
EMERGENCY ROOM SERVICES

Emergency Room Services caters to patients who need urgent and emergency
medical intervention for the following medical services: PEDIATRICS, GENERAL
SURGERY & INTERNAL MEDICINE
Office Address : J.V. Seriña St., Carmen

Cagayan de Oro City
Contact No. : (088) – 858 – 2232
Email Address : jrborjagenhosp@gmail.com
Frontline Personnel : Emergency Room Nurses
Department Head : Evelyn Perez, M.D., FPSMSI, DPPS

Chief of Hospital
Client/s : Constituents of Cagayan de Oro City and from

neighboring provinces
Requirement/s : Patient data, insurance coverage (if any),

Payment of fees
Schedule : Mondays to Sundays, 24 hours a day
Fee/s : Please refer below
INPATIENT AND OUT PATIENT HOSPITAL CHARGES

CATEGORY OF PATIENT
A/B C D
HOSPITAL EQUIPMENT
(Per hour of use)
1. Cardiac Monitor 45.00 33.75 Free
2. Cautery Machine 25.00 18.75 Free
3. Ventilator 60.00 45.00 Free
4. Nebulizer 75.00 56.25 Free
5. Pulse Oximeter 30.00 22.50 Free
6. Infusion Pump 20.00 15.00 Free
7. Syringe Pump 20.00 15.00 Free
8. Incubator 20.00 15.00 Free
9. Drop Light/Spot Light 10.00 7.50 Free
10. Suction Machine 10.00 7.50 Free
11. Phototheraphy 5.00 3.75 Free

230 J.R. BORJA GENERAL HOSPITAL
CATEGORY OF PATIENT
ROOM RATES (per day) A/B C D
1. Service Ward 400.00 325.00 Free
2. Private Ward
3. Private Ward with aircon
4. Private Room- with aircon
5. Suite Room
USE OF AMBULANCE A/B C D
(within the city) 100.00 100.00 Free
MEDICAL FORMS A/B C D
1. Health Examination Record:
i. Employment (local or abroad) 50.00 37.50 Free
ii. Driver's License
iii. School 50.00 37.50 Free
iv. Other Purposes 50.00 37.50 Free
2. Emergency Room Record 10.00 7.50 Free
3. Outpatient Record with ID Card:
i. New 50.00 37.50 Free
ii. Old Free
4. Medical Certificates:
i. Non-medico-legal 50.00 37.50 Free
ii. Medico-legal 100.00 75.00 Free
iii. Insurance 100.00 75.00 Free
IN & OUTPATIENT PROCEDURES A/B C D
PROCEDURE
a) 12-lead ECG 200.00 150.00 Free
b) Chest Tube Insertion 670.00 502.50 Free
c) Endotracheal Tube Intubation 200.00 150.00 Free
d) Enema 100.00 75.00 Free
e) Gastric Lavage 200.00 150.00 Free
f) Incision & Drainage 670.00 502.50 Free
g) Internal Examination 50.00 37.50 Free
h) Intramuscular (IM) Injection 75.00 56.25 Free
i) IV Cutdown 670.00 502.50 Free

PROCEDURE
j) IV Insertion 150.00 112.50 Free
k) Minor OR procedures 670.00 502.50 Free
l) NGT/OGT Insertion 150.00 112.50 Free
m) Oxygen/Nebulization 75.00 56.25 Free
n) Rectal Examination 50.00 37.50 Free
o) Removal of Cast 150.00 112.50 Free
p) Removal of Suture 80.00 60.00 Free
q) Suturing 670.00 502.50 Free
r) Urethral Catheter Insertion 150.00 187.50 Free
s) Wound Debridement 670.00 502.50 Free
t) Wound Irrigation 250.00 187.50 Free
u) Wound Dressing:
i. <0.5 cm 50.00 37.50 Free
ii. 0.5 - 4 cm 100.00 75.00 Free
iii. > 4 cm 50.00 112.50 Free
MEDICAL GASES A/B C D
1. Compressed Air 900.00 675.00 Free
2. Oxygen 660.00 495.00 Free
3. Oxygen (lit/min) 0.25 0.19 Free
4. Nitrous Oxide 10800.00 8100.00 Free
5. Nitrous Oxide (lit/min) 10.80 8.10 Free
Duration : Minimum – 4 hours and 17 minutes

Maximum – 4 hours and 23 minutes

1 Present Conduct initial ER Triage Nurse Triage Area 3 to 5

patient to the Triaging ER minutes
ER Categorize
patient by Level
1- Emergent
2-Urgent
3-Non-urgent


2 Provide Take Vital Signs Nurse-on –duty ER 3 to 5

requirements & record. minutes
Instruct patients
categorized as
non-urgent to
avail the Out-
Patient
Department
Services.
Give prompt
medical
intervention to
Patients
categorized as
Urgent and
Emergent.
Enter patient data

in the Hospital
Information
System.
3 Prepare for Obtain patient Physician – on- Duty ER Within 4

consultation/in medical history. hours
tervention
Provide medical
consultation/
intervention.
Prescribe
medication &
give disposition

Carry out Nurse on duty ER Within 5

doctor’s order minutes
and perform
other medical &
nursing
actions.
(Or endorse
admitted
patients)
Issue payment
order slip.
4 Pay Receive Cashier Cashiers 3 to 5

required payment & Office minutes
fees issue official
(for receipt
patients
discharged
at ER)
5 Present Acknowledge Nurse on duty ER Within 3

O.R. to receipt and minutes
E.R. Nurse discharge
& prepare patient
for
discharge

OBSTETRICS AND GYNECOLOGY

EMERGENCY ROOM SERVICES
Obstetrics and Gynecology Emergency Room Services caters to patients who need
urgent and emergent medical intervention for OB/GYNE cases

Cagayan de Oro City
Contact No. : (088) – 858 – 2232
Frontline Personnel : OB/GYNE Emergency Room Nurses & Midwives
Office Head : Evelyn Perez, M.D., FPSMSI, DPPS

Chief of Hospital

Requirement/s : patient data, insurance coverage (if any),

payment of fees
Schedule : Mondays to Sundays, 24 hours a day
Fee/s : Please refer below

CATEGORY OF PATIENT
A/B C D
HOSPITAL EQUIPMENT
(Per hour of use)
1. Cardiac Monitor 45.00 33.75 Free
2. Cautery Machine 25.00 18.75 Free
3. Ventilator 60.00 45.00 Free
4. Nebulizer 75.00 56.25 Free
5. Pulse Oximeter 30.00 22.50 Free
6. Infusion Pump 20.00 15.00 Free
7. Syringe Pump 20.00 15.00 Free
8. Incubator 20.00 15.00 Free
9. Drop Light/Spot Light 10.00 7.50 Free
10. Suction Machine 10.00 7.50 Free
11. Phototheraphy 5.00 3.75 Free
ROOM RATES (per day) A/B C D

1. Service Ward 400.00 325.00 Free
2. Private Ward
3. Private Ward with aircon
4. Private Room- with aircon
5. Suite Room
USE OF AMBULANCE A/B C D
(within the city)
100.00 100.00 Free
MEDICAL FORMS A/B C D

1. Health Examination Record:
i. Employment (local or abroad) 50.00 37.50 Free
ii. Driver's License
iii. School 50.00 37.50 Free
iv. Other Purposes 50.00 37.50 Free
2. Emergency Room Record 10.00 7.50 Free
3. Outpatient Record with ID Card:
i. New 50.00 37.50 Free
ii. Old Free
4. Medical Certificates:
i. Non-medico-legal 50.00 37.50 Free
ii. Medico-legal 100.00 75.00 Free
iii. Insurance 100.00 75.00 Free
PROCEDURE
a) 12-lead ECG 200.00 150.00 Free
b) Endotracheal Tube Intubation 200.00 150.00 Free
c) Enema 100.00 75.00 Free
d) Gastric Lavage 200.00 150.00 Free
e) Intramuscular (IM) Injection 75.00 56.25 Free
f) IV Cutdown 670.00 502.50 Free
g) IV Insertion 150.00 112.50 Free
h) NGT/OGT Insertion 150.00 112.50 Free
i) Oxygen/Nebulization 75.00 56.25 Free


PROCEDURE
j) Rectal Examination 50.00 37.50 Free
k) Urethral Catheter Insertion 150.00 187.50 Free
MEDICAL GASES A/B C D
1. Oxygen (lit/min) 0.25 0.19 Free
Duration : Minimum – 4 hours and 17 minutes

Maximum – 4 hours and 23 minutes

1 Present Conduct initial Nurse-on-duty OB/GYNR ER 3 to 5

patient to Triaging minutes
the
OB/GYNE Categorize
ER patient by Level
1,Emergent,
2-Urgent,
3-Non urgent

2 Provide Take Vital Signs Nurse-on -duty OB/GYNR ER 3 to 5

requirement & record. minutes
s
Instruct patients
categorized as
non-urgent to
avail the Out-
Patient
Department
Services.
Give prompt
medical
intervention to
patients
categorized as
Urgent and
Emergent.
Enter patient
data in the
Hospital
Information
System.
3 Prepare for Obtain patient Physician – on- OB/GYNR ER Within 4

consultation/ medical history. Duty hours
intervention
Provide medical
consultation/
intervention.
Prescribe
medication &
give disposition


Carry out Nurse on duty OB ER Within 5

doctor’s order minutes
and perform
other medical &
nursing actions.
(Or endorse
admitted
patients)
Issues payment
order slip.
4 Pay required Receive Cashier Cahiers Office 3 to 5

fees payment & issue minutes
(for patients official receipt
discharged
at ER)
5 Present Acknowledge Nurse on duty OB ER Within 3

O.R. to E.R. receipt and minutes
Nurse & discharge
prepare for patient
discharge
DISPENSARY SERVICES
Dispensary Services caters to patients requiring NURSE-ONLY APPOINTMENTS for
non-urgent outpatient services (anti-rabies, anti-tetanus vaccine immunizations & other
immunizations, new-born anti-biotic therapy, wound dressings, drug administrations and
others)
Office Address : J.V. Seriña St. Carmen

Cagayan de Oro City
Contact No. : (088) – 858 – 2232
Frontline Personnel : Dispensary Nurses
Office Head : Evelyn C. Perez, MD, FPSMSI, DPPS

Chief of Hospital

Requirement/s : patient data, doctor’s order/referral, payment of fees

except official holidays
Fee/s : Please see below
OUTPATIENT PROCEDURES A/B C D

PROCEDURE
a) 12-lead ECG 200.00 150.00 Free
b) Endotracheal Tube Intubation 200.00 150.00 Free
c) Enema 100.00 75.00 Free
d) Gastric Lavage 200.00 150.00 Free
e) Incision & Drainage 670.00 502.50 Free
f) Intramuscular (IM) Injection 75.00 56.25 Free
g) Minor Room procedures 670.00 502.50 Free
h) NGT/OGT Insertion 150.00 112.50 Free
i) Oxygen/Nebulization 75.00 56.25 Free

OUTPATIENT PROCEDURES A/B C D

PROCEDURE
j) Rectal Examination 50.00 37.50 Free
k) Removal of Cast 150.00 112.50 Free
l) Removal of Suture 80.00 60.00 Free
m) Suturing 670.00 502.50 Free
n) Urethral Catheter Insertion 150.00 187.50 Free
o) Wound Debridement 670.00 502.50 Free
p) Wound Irrigation 250.00 187.50 Free
q) Wound Dressing:
i. <0.5 cm 50.00 37.50 Free
ii. 0.5 - 4 cm 100.00 75.00 Free
iii. > 4 cm 50.00 112.50 Free

1 Present Receive patient Dispensary staff Dispensary 1 to 20

doctor’s and obtain the minutes
order order of the
physician for the
services needed.
Perform the
service and
issue payment
order slip.
2 Pay required Receive Cashier Cahiers Office 3 to 5

fees payment & issue minutes
official receipt
3 Present Acknowledge Dispensary staff Dispensary 1 to 3

receipt receipt and minutes
discharge
patient
OUT-PATIENT DEPARTMENT SERVICES

Out-Patient Department Services caters to non-urgent patient consultation for the
following medical services (PEDIATRICS, INTERNAL MEDICINE, OBSTETRICS &
GYNECOLOGY, and GENERAL SURGERY)

Cagayan de Oro City
Contact No. : (088) – 858 – 2232
Frontline Personnel : OPD Clerk

Chief of Hospital

Requirement/s : Accomplished patient data form, insurance coverage (if

any)
Schedule : Mondays to Fridays, 7:00 a.m. to 3:00 p.m.

Fee/s : None

1 Submit Check completeness OPD-In- Out Patient 3 to 5

requirements of data and receive charge/staff Department minutes
requirements
Enter patient data in

the Hospital
Information System.
2 Proceed to Take vital signs & 10 to 15

the Vital record. minutes
Signs-taking Instruct/usher patient
area to the Physician
clinics and refer the
patient


3 Wait for Consultation, Physician – on- Physician’s 5 to 15

name to be prescribe medication Duty Clinic minutes
called at the , give instructions &
waiting area disposition
DENTAL CLINIC SERVICES

Dental Clinic Services provide dental examination and necessary procedures and
issue the corresponding certificate

Cagayan de Oro City
Contact No. : (088) – 858 – 2232
Frontline Personnel : OPD Clerk

Chief of Hospital

Requirement/s : Accomplished patient data form, payment of fees
Schedule : Mondays to Sundays, 8:00 AM to 5:00 PM

Fee/s : Please see below
DENTAL SERVICES A/B C D

1. Consultation 40.00 30.00 Free
2. Dental Certificate 50.00 37.50 Free
3. Medico-legal Certificate 100.00 75.00 Free
ORAL PROPHYLAXIS A/B C D
a) Mild 300.00 225.00 Free
b) Moderate 400.00 300.00 Free
c) Heavy 600.00 450.00 Free
e) Fluoride Application (Per Quadrant)
RADIOGRAPHS A/B C D
a) Panoramic
b) Lateral Caphalometric
PREVENTIVE AND RESTORATIVE
A/B C D
DENTISTRY
a) Pit and Fissure Sealant Application 150.00 112.50 Free
b) Temporary Filling 150.00 112.50 Free

PREVENTIVE AND RESTORATIVE

A/B C D
DENTISTRY
c) Permanent Filling (Light Cure)
i. Class 1 Small to medium cavity 200.00 150.00 Free
ii. Class 1 Big cavity 300.00 225.00 Free
iii. Class 1 MOD Cavity 350.00 262.50 Free
iv. Class 2 Cavity 300.00 225.00 Free
v. Class 2 MOD Cavity 350.00 262.50 Free
vi. Class 5 Cavity 200.00 150.00 Free
d) Permanent Filling (Glass Ionomer):
i. All classes of cavity 400.00 300.00 Free
ii. Chemical Cure/Glass Ionomer 350.00 262.50 Free
DENTAL SURGERY A/B C D
a) Temporary Tooth Extraction 70.00 52.50 Free
b) Permanent Tooth Extraction 100.00 75.00 Free
c) Construction of Dentoalveolar
structures 670.00 502.50 Free
d) Impacted Tooth (any)/ Odontecnomy 670.00 502.50 Free
e) Gingivectomy 670.00 502.50 Free
f) Alveolectomy 670.00 502.50 Free
g) Incision and Drainage 670.00 502.50 Free
h) Post Extraction Bleeding
Management 670.00 502.50 Free
Duration : 23 minutes to 1 hour and 30 minutes

1 Submit Check OPD-In- Out Patient 3 to 5

filled-up completeness of charge/staff Department minutes
patient data data and receive
form requirement
Enters patient data

in the Hospital
Information System.

2 Proceed to Take vital signs & OPD-In- Out Patient 10 to15

the Vital record. charge/staff Department minutes
Signs-taking
area Advise patient to
proceed to the
Dental Clinic
3 Wait for Perform consultation Dentists–on-Duty Dental clinic 5 to10

name to be & minutes
called at the direct patient to pay
waiting area the required fees
Dental Aide–on–
4 Present Receive O.R. and Duty 5 minutes to
official record. 1 hour
receipt Dentists–on-Duty
Perform dental
procedures,
prescribe medication
, give instructions &
disposition

CITY LEGAL OFFICE

The City Legal Office provides legal assistance and support to the City Mayor
in carrying out the delivery of basic services. The Office is also mandated to develop
plans and strategies related to legal services, and upon approval by the Mayor,
implement the same.
The Office being the statutory counsel of the City Government, represents the
latter in all actions involving its interest, renders legal opinion on any question of law,
and drafts ordinances, contracts, and other instruments.
• Preparation of Legal Documents

• Free Legal Advice
CITY LEGAL OFFICE 247
PREPARATION OF LEGAL DOCUMENTS
The City Legal Office (CLO) provides service to the Cagayan de Oro City constituents
through the preparation of legal documents and/or administration of oath. The indigent and
underprivileged can avail of this service free of charge.
Examples of legal documents prepared/provided by CLO:

• Affidavit of Loss, Joint Affidavit of Discrepancy of Title
• Contracts / Agreement
Office Address : G/F Chief Executive Building

Email Address : citylegal@cagayandeoro.gov.ph

citylegal_cdo@yahoo.com
Frontline Personnel : John M. Laro

Daylinda S. Chan
Gay Jucelle N. Adanza
Violita C. Caangay
Frontline Supervisor : Atty. Reymond Q. Villablanca

Asst. City Legal Officer
Office Head : Atty. Donald Delegencia

OIC - City Legal Office
Client/s : Any citizen of Cagayan de Oro City
Requirement/s :
• Valid ID or Barangay Certificate of Residency, NBI
Clearance, Police Clearance, if without valid ID
• For notarization of all legal documents, the presence

of parties involved is required.
Fee/s : None

248 CITY LEGAL OFFICE

1 Present Attend to client Frontline City Legal 5 minutes

requirement. and refer to Personnel Office,
Special Ground-
Investigators Floor City
Hall
2 Proceed to Interview the Special 15 minutes
Special client and draft Investigator
Investigator the needed
affidavit
3 Review and Assist client in 30 minutes

sign the reviewing the
affidavit affidavit and refer
to Officer
authorized to
administer oath
4 Personally Administer oath Legal Officer 5 minutes

appear before
the Officer
authorized to
administer oath
5 Proceed to Receive and file Frontline 2 minutes

frontline copy in the Personnel
personnel and notarial book
give a copy of
the affidavit
CITY LEGAL OFFICE 249
FREE LEGAL ADVICE/COUNSELLING
The City Legal Office (CLO) provides free legal advice or counselling. This service
provides clients immediate relief on their legal problems and guides them towards the proper
procedure in attaining such relief.
Office Address : G/F Chief Executive Building

Email Address : citylegal@cagayandeoro.gov.ph

citylegal_cdo@yahoo.com
Frontline Personnel : Daylinda S. Chan

Gay Jucelle N. Adanza
Violita C. Caangay
Frontline Supervisor : John M. Laro – Special Investigator III
Office Head : Atty. Donald Delegencia

OIC - City Legal Office
Client/s : Any citizen of Cagayan de Oro City
Requirement/s :
Valid ID or Barangay Certificate of Residency, or NBI
Clearance, Police Clearance, if without valid ID:
Fee/s : None
Duration : 21 minutes to 1 hour and 6 minutes

1 Present Attend to client Frontline City Legal 5 minutes

requirement. and refer to Personnel Office
Special Ground-
Investigators Floor City
Hall

250 CITY LEGAL OFFICE

2 Proceed to Interview the Special City Legal 15 to 60

Special client and give Investigator Office minutes
Investigator the requested Ground-
legal advice Floor City
based on facts Hall
presented,
applicable laws
and jurisprudence
3 Sign the log Assist the client in 1 minute

book as signing the log
acknowledgmen book
t of the availed
service
CITY LOCAL ENVIRONMENT & NATURAL RESOURCES OFFICE 251
CITY LOCAL ENVIRONMENT AND

NATURAL RESOURCES OFFICE
The City Local Environment and Natural Resources Office (CLENRO) shall
exercise the following functions:
• Formulate measures for the consideration of the Sanggunian and provide technical
assistance and support to the City Mayor in carrying out measures to ensure the
delivery of basic services and provision of adequate facilities relative to
environment and natural resources as provided for under Section 17 of the Local
Government Code of 1991
• Develop plans and strategies and upon approval thereof by the City Mayor,
implements the same, particularly those which have to do with environment and
natural resources programs and projects which the City Mayor and the Sanggunian
is empowered to implement and provide for under this code.
• Be in the front line of the delivery of services concerning the environment and
natural resources, particularly in the renewal and rehabilitation of the environment
and the aftermath of manmade and natural calamities.
• Recommend to the Sanggunian and advise the City Mayor on all matters relative
to protection, conservation, maximum utilization, application of appropriate
technology and other matters related to the Environment and natural resources.
• Issuance of a Social Acceptability Certification

• Issuance of Environmental Clearance
• Issuance Cease and Desist Orders
• Facilitate the Tree/ Mangrove Planting Activities
• Address waste disposal/ collection concerns

252 CITY LOCAL ENVIRONMENT & NATURAL RESOURCES OFFICE
ISSUANCE OF A SOCIAL ACCEPTABILITY CERTIFICATION

CLENRO facilitates the processing of Social Acceptability Certification pursuant to City
Ordinance No. 9876-2004.
Office Address : 2nd floor, Seriña Building

Contact No. : 857-5835; 857-3158
Email Address : clenro_cdo@yahoo.com

clenro.cdo@gmail.com
Frontline Personnel : Ayesa Asequia

Pamela Javier
Frontline Supervisor : Benjamin Salvador

Chief, Environmental Management Division
Office Head : Edwin I. Dael, MPA

OIC – CLENRO
Client/s : Business Establishments, the General Public
Requirement/s :
• Environmental Clearance Certificate (ECC) from DENR
• Official Receipt – Payment of Social Acceptability Fee
• Letter of Intent –
Addressed to: Hon. Oscar S. Moreno, City Mayor
Thru: Edwin I. Dael, OIC- CLENRO
• Vicinity Map
• Site Development Plan (minimum scale of 1:5000) indicating
the following feautures:
A. Layout of the proposed project presenting all structures
B. Area and boundaries (property line) of the lot area with
specified declared lot owners
• Proof of lot ownership – Transfer Certification True Copy, in
lack thereof, a Contract to Sell/Lease or a duly notarized written
consent from the lot owner to use Tax Declaration
• Zoning Clearance/ Special Permit on Zoning from the City
Planning and Development Office (CPDO)
• Real Property Tax Clearance (latest)

Additional Requirements:
For Subdivisions or For Cell Site Towers, Base or
Housing Projects Relay Stations
(City Ordinance #09119-2004)
Preliminary approval for Certified true copy of National
locational clearance (PALC) Telecommunication Commission
Provincial Authority, Certificate
of Public Convenience and
Necessity (CPCN) or Certificate
of Registration as
telecommunication service
provider
Neighbor’s consent Radiation Protection Evaluation
Report of the Department of
Health (DOH)
Barangay Council Resolution Height Clearance from Air
with minutes of the conducted Transportation Office (ATO)
Public Hearing/ Consultation
(Pulong-pulong) and
attendance
Bill of materials and cost Barangay Council Resolution
estimates with minutes of the conducted
Public Hearing/ Consultation &
Neighbor’s consent
Proof of payment for Location/ Barangay Construction
Zoning Clearance Fee Clearance
Environmental Compliance (If on top of the building)
Certificate (ECC) from the Certification from structural
DENR-EMB stability of the building duly
issued by a registered/ license
structural engineer or from the
Office of the City Building Official
(OBO)
Geo-Hazard Identification Bill of materials and cost
Report of the DENR-EMB estimates
Waste Water Treatment Facility Environmental Compliance
and Drainage Plan/ Retention Certificate (ECC) or Certificate of
Pond duly signed and sealed Non-Coverage (CNC) from
by a licensed Civil Engineer DENR-EMB
Other documents that maybe Other required documents as
be required by the City stipulated in the City Ordinance
Government #09119-2004
Fee/s : Social Acceptability Fee – P 500.00
Duration : 12 to 22 minutes (+ 1 day inspection)


1 Submit Review and Administrative/ Environmental 5 minutes

requirements validate the Evaluation Management
and wait for submitted Section Division -
advice requirements CLENRO
Ayesa Asequia/
Pamela Javier
2 Proceed to Forward to Mr. Environmental CLENRO 5 to 15

Environmental Benjamin Impact Section minutes
Impact Section Salvador
and wait for (Division Chief) Benjamin
advice Salvador,
Assign Division Chief
inspector/
fieldman and Francis Limbo/
advice client for Josefino Abas
schedule
3 Assist Conduct the on- 1 day

inspector/ site inspection
fieldman
Prepare
Technical
Evaluation
Report
4 Claim the Release Social Administrative/ 2 minutes

Social Acceptability Evaluation
Acceptability Certification Section
Certification
Ayesa Asequia/
Pamela Javier

ISSUANCE OF ENVIRONMENTAL CLEARANCE

Contact No. : 857-5835; 857-3158


Pamela Javier


OIC – CLENRO
Client/s : Business Establishments,

Project Proponents (as per project activities),
the General Public
Requirement/s :
• Business Permits/ Sanitary Permits
• Environmental Compliance Certificate
• Official Receipt – Payment of Environmental Clearance Fee
• Site Development Plan and Location (with scale 1:1000)
• Proof of Lot Ownership:
- Transfer Certificate of Titled-Certified True Copy
- Tax Declaration
- Duly Notarized Deed of Sale/ Contract to Sell/ Lease
Contract Agreement
• Barangay Council Resolution (Interposing No Objection)
• Minutes of Public Hearing Conducted, with attendance
• Neighbor’s Consent
• Zoning Clearance from CPDO
• Real Property tax Clearance (latest)
• Environmental Compliance Certificate (ECC) DENR-10
• Oil-Water Separation Plan
• Drainage Plan
Other documents maybe required as deemed necessary
Fee/s : Environmental Clearance Fee: P 75.00

Duration : 7 minutes (+ 1 day inspection)

1 Submit Check the Administrative/ CLENRO 5 minutes

requirements submitted Evaluation
requirements as Section
to completeness
then receive the Ayesa Asequia/
documents for Pamela Javier
processing
Conduct the on- Environmental 1 day

site inspection Sanitation Section
Prepare the Ferdinand

Technical Magallanes
Evaluation Florante Labiano
Report
2 Claim the Release the Administrative/ 2 minutes

Environmental Environmental Evaluation
Clearance Clearance Section
Certificate Certificate
Ayesa Asequia/
Pamela Javier

REGULATORY ACTIVITIES ON AIR AND WATER

(COMPLAINTS)
Contact No. : 857-5835; 857-3158


Pamela Javier


OIC – CLENRO
Client/s : Business Establishments,

Complainants on Environmental Pollution/ Nuisances
the General Public
Requirement/s : Complaint Letter

Accomplished Complaint Form
Fee/s : None
Duration : 47 minutes (+ 1 day inspection, 3 hours conference)


1 Submit Receive and Administrative/ CLENRO 10 minutes

requirements validate Evaluation
and wait for complaints Section
advice
Ayesa Asequia/
Pamela Javier
2 Proceed to the Forward request Air-Water Quality 10 minutes

Air and Water to Mr. Benjamin Management
Quality D. Salvador, Section
Management Division Chief
Section Leif Velez
Assign Engr. Modesto
inspector/ Clarin,
fieldman and Josefino Abas
advice client for
schedule
3 Assist Conduct On-site 1 day

inspector/ inspection
fieldman
Prepare the
Technical Report
4 Wait for advice Inform the Client 5 minutes

on schedule of (Complainant &
Technical respondents) for
Conference the schedule of
deliberation Technical
Conference
deliberation
5 Attend Conduct the 3 hours

Technical Technical
Conference Conference
Prepare the 15 minutes

Cease and
Desist Order
6 Claim a copy Release Cease Administrative/ 2 minutes

of the the and Desist Order Evaluation
Cease and Section
Desist Order

FACILITATE TREE/ MANGROVE PLANTING

Provision of service particularly on Tree/Mangrove Planting and seedling dispersal is
a prime mandate of CLENRO to ensure the effective and efficient management, protection
and development of watershed (ridge-river-reef) connectivity in collaboration with the
stakeholders.

Contact No. : 857-5835; 857-3158

Frontline Personnel : Carmencita Gomez
Frontline Supervisor : Ms. Elizabeth C. Sumabong

Chief, Land and Forest Management Division

OIC – CLENRO
Client/s : Peoples Organization, OGA’S, NGA’s, Academe,

CSO, Religious Groups
Requirement/s : Letter of Intent

Provide bamboo sticks for lay-out and sticking

Saturday/ Sunday, as agreed on communication
Fee/s : None
Duration : 2 days & 8 hours


1 Submit Letter Facilitate and Land and Forest CLENRO 5 to 15

of Intent and assess the Management minutes
wait for advice client’s concern Division Staff /
on the Administrative
schedule Section
Prepare location LFMD Staff 1 to 2 days

of the activity Watershed
Management
Inform client for Section
the schedule
2 Assist on Conduct the LFMD Staff - IEC Planting Site 4 to 6 hours

Information Information and Section
and Education Education
Campaign and Campaign to the
the tree participants of
planning the activity
activity
Facilitate and
guide the area
and take the
individual
attendance

ADDRESS WASTE DISPOSAL/COLLECTION CONCERN

The purpose of this service is for the efficient garbage collection in the city through
open communication and feedbacks of all stakeholders.

Contact No. : 857-5835; 857-3158

09985890032/ 09069486328

Frontline Personnel : Edgardo Naguio
Frontline Supervisor : Elvisa Mabelin

Chief, Solid Waste Management Division

OIC – CLENRO
Client/s : Household/ Business Establishments/

Government Agencies
Requirement/s : Complaint Letter or through text message
Schedule : Complaint Letter (Monday to Friday, 8:00AM to 5:00PM)

Monday to Sunday (through text message)
Fee/s : None


1 Submit letter of Respond with Mr. Edgardo Solid Waste 5 minutes

complaint or the letter of Naguio Management
complaint complaint; Division – City
through text Respond to the Local
and call text message or Environment
through and Natural
BASURA telephone call Resources
HOTLINE: Office
857-3158/
857-5835/
09985890032/
09069486328
2 Wait for the Upon Solid Waste 30 minutes

confirmation verification, Management
from Solid forward Division –
Waste complaint to IPM Monitoring Team
Management for action
Division –
Monitoring (IPM
Team Construction &
Development
Corp. is
contractor for the
city's garbage
collection and
disposal
services)

CITY PUBLIC LIBRARY

The City Public Library provides the community access to information and research
materials.
• As an institution, the City Public Library builds, organizes, and stores library and
information materials, book, non-book, information and communication
technology-based, for use of the public; and
• As an extension of the National Library, it supports all programs for nation-
building and carries out projects considered most practicable given the priorities,
capabilities and constraints in local governance.
Frontline Services Office:
Reading / Research Service

264 CITY PUBLIC LIBRARY
READING / RESEARCH SERVICE

This provides the community access to information materials and resources for reading
and research purposes.
Office Address : Don Apolinar Velez Street, Cagayan de Oro City
Email Address : citylibrary@cagayandeoro.gov.ph
Frontline Personnel : Mr. Alfredo K. Villanueva

Loreta A. Deloso
Papialita P. Laroda
Office Head : Loreta A. Deloso, OIC
Client/s : Readers from all walks of life
Requirement/s : Library ID
*first time users are allowed without an ID
Fee/s : None

1 Present ID and Check presented Librarian City Public 1 minute

sign in the ID and allow entry Library
logbook
2 Avail services Assist when (Depends

needed on the
client)
3 Claim I.D. and Release I.D. and 1 minute

logout in the allow egress.
logbook
CITY PLANNING AND

DEVELOPMENT OFFICE
The City Planning and Development Office (CPDO)
• formulates and integrates economic, social, physical and other development

objectives and policies;
• prepares comprehensive plans and similar development planning documents;

and
• monitors and evaluates the implementation of different programs, projects and

activities in the city in accordance with the approved development plan.
• Issuance of Zoning Certificate

• Issuance of Zoning Clearance and Special Permits
• Processing for Subdivisions: Application Approval
v PALC (Preliminary Approval and Locational Clearance)
v DP (Development Permit)
v AP (Alteration Permit)
• Assistance to Researchers in Acquiring Data
• Facilitate Accreditation of NGOs/ CSOs
266 CITY PLANNING AND DEVELOPMENT OFFICE
ISSUANCE OF ZONING CERTIFICATE
A Zoning Certificate is a requirement in applying for Land Use Reclassification, Land

Use Conversion, Preliminary Approval for Locational Clearance (PALC) and other related
requirements from other agencies.
Office Address : The City Hall, 3/F Executive Building,

Capistrano- Hayes St., Cagayan de Oro City
Contact No. : 857- 3148/ 857- 3390
Email Address : cpdo.cdeo@gmail.com
Frontline Personnel : Roy Jadap Jodanna Abasolo

Nilo Gaid Mari- Jean Edrote
Office Head : Engr. Isidro G. Borja
Client/s : Property owners; Developers,

Subdivision applicants/ owners,
Enterprises/ business owners
Requirement/s : Application Form (duly accomplished)

Lot Plan with vicinity map
Title with Deed of Sale, if needed
Real Property Tax Declaration
Updated Certificate of Real Property Tax Payment
Special Power of Attorney of land owner’s authorized
representative, if needed
Fee : TAXES AND FEES

(refer to City Ordinance No. 9639- 2005, I.B.)
Other Certifications
1. Zoning Certifications - P 500.00/ha.
2. Certification of Credible Withholding Tax (maximum
of 5 lots per certificate) - P 150.00
3. Others to include:
a. Availability of records/ public request - P 200.00
b. Certification of no records on file - P 200.00
c. Certificate Xerox Copy of documents (report size):
Documents of five (5) pages or less - P 30.00
Every additional page - P 3.00
d. Photocopy of documents - P 2.00
CITY PLANNING & DEVELOPMENT OFFICE 267
Duration : 1 day & 30 minutes

1 Submit Accept and Jodana Mae CPDO 20 minutes

accomplished check if the Abasolo, Office,
Application application form Mari-Jean Edrote, Zoning
Form together and Roy Jadap Division
with the requirements
requirements are complete for
further
verification
Verify with 1 day (site

existing inspection)
database or
conduct site
inspection
Prepare order of 5 minutes

payment
2 Claim the order Receive Cashier City

of payment and payment Finance
pay the Office
required fees
3 Present the Receive the Jodana Mae CPDO 5 minutes

official receipt O.R. and Abasolo, Office,
(O.R.), sign log release the Mari-Jean Edrote, Zoning
book and claim Zoning Roy Jadap Division
the Zoning Certificate
Certificate

ISSUANCE OF ZONING CLEARANCE/ SPECIAL PERMITS
Enterprises applying for Business or Special Permit are required to secure a Zoning
Clearance to ensure that the enterprise is allowed in the chosen location as per the City Land
Use Plan (CLUP) and other relevant zoning and land use ordinances.

Contact Number : 857- 3148 / 857- 3390
Frontline Personnel : Roy Jadap

Nilo Gaid
Client/s : Property owners;

Requirement/s : Duly accomplished Business License

Application/Assessment Form
Fee/s : None
Duration : 1 day & 35 minutes

STEP CLIENT ACTION LGU AND PERSON OF OF
1 Present duly Receive Frontline CPDO, 10 minutes

accomplished Business the Personnel Planning
License application Division
Application/Assessment (3rd Flr.,
Form Verify the Executive
location Bldg., City
against the Hall)
Land Use
Plan

2 Wait for Advise the client Frontline 5 minute

confirmation of the possible date Personnel
schedule of of release
release
Site Inspection Jodana Mae Site/ 1 day

(optional): Abasolo, Location
usually required Mari-Jean Edrote
for new
enterprises
Process and Frontline CPDO, 5 minutes

prepare the Personnel Planning
clearance Division
(3rd Flr.,
Executive
Approve the Engr. Isidro G. Bldg., City 5 minutes
clearance and Borja, CPDC Hall)
sign the
Business
License
Application Form
Inform the client

to claim the Frontline 5 minutes
certificate Personnel
3 Receive the Encode the Frontline 5 minutes

certificate approved Personnel
clearance into
the unified
business
tracking
database;
Release the
certificate

PROCESSING OF SUBDIVISIONS:
APPLICATION APPROVAL
PALC (PRELIMINARY APPROVAL AND LOCATIONAL CLEARANCE)
DP (DEVELOPMENT PERMIT)
AP (ALTERATION PERMIT)
Prior to issuance of final development permit all subdivision developers are required
to secure Preliminary Approval and Locational Clearance (PALC) and Development Permit
(DP) for its subdivision projects.

Contact Number : 857- 3148 / 857- 3390
Frontline Personnel : Alfredo M. Nambatac Mark Sambaan

Ferdinand Dy Rolan Aclan
Client/s : Property owners;

Requirement/s : PALC/DP -
• Duly accomplished PALC/DP Application Form
• Zoning Certification
• Certified True Copy of Land Title/s for the
property/ies subject of the application
• Certified True Copy of Tax Declaration/s for the
property/ies subject of the application
• Updated Realty Tax Payment
• Site Development Plan (Schematic Plan)
• Survey Plan of lot(s) described in the Land Title/s
• Vicinity Map
• Topographic Plan
• Right to Use of Deed of Sale or Right-of-Way for
access road and other Utilities when applicable
• DAR Certification
• Statement of Proposed Mode of Compliance to
Socialized Housing Development requirement under
Section 18 RA 7279
Alteration Permit -
• Plan showing the proposed alteration duly signed and
sealed by a Licensed Architect/Engineer
• Letter of Intent stating the proposed/reason for the

proposed alteration/conversion
• Sworn Statement that the affected lots/units for
alteration have not been sold
• Minutes of the General assembly of
buyers/homeowners for purposes of discussing the
proposed alteration of plan, and the written conformity
of the duly organized homeowners association or in
the absence thereof, majority of the lot/unit buyers
• Certified True Copy of Title/s of the affected lots/units
if the said lots/units have titles
Fee/s : TAXES AND FEES

Project s under PD 957
1. Preliminary Approval for Locational Clearance
(PALC) - P250.00/ ha. or a fraction thereof
• Inspection Fee - P1,000.00/ hectare
regardless of density
2. Final Approval & Development Permit
• Additional Fee on Floor Area of House and
building sold w/lot - P2.00 /square meter
• Inspection Fee (except those projects which
were already inspected)
For PALC application - P1,000.00/ ha.
Projects under BP 220

1. Preliminary Approval for Locational Clearance
Processing Fee:
Socialized Housing - P 75.00/ha.
Economic Housing - P159.00/ha.
Inspection Fee:
Socialized Housing - P200.00/ha.
Economic Housing - P500.00/ha.
2. Final Approval & Development Permit

Processing Fee:
Socialized Housing - P500.00/ha
Economic Housing - P1,000.00/ha
Inspection Fee:
Socialized Housing - P200.00/ha
Economic Housing - P500.00/ha
Note: Projects which were already inspected for PALC
application are exempted from the Inspection Fee

INDUSTRIAL/COMMERCIAL SUBDIVISION
Preliminary Approval for Locational Clearance (PALC)
- P 300.00/ ha.
Inspection Fee - P1,000.00/ha.
FARM LOT SUBDIVISION

- P 200.00/ha.
Inspection Fee - P 500.00/ha.
MEMORIAL PARK/CEMETERY
PROJECT/COLUMBARIUM
Memorial Projects - P 500.00/ha.
Cemeteries - P 200.00/ha.
Columbarium - P 12.00/sq.m.of
Gross Floor Area
Inspection Fee
Memorial Projects - P 1,000.00/ha.
Columbarium - P 12.00/sq.m of
Gross Floor Area
UPLC Legal Research Fee – Computation of Legal

Research Fee of the University of the Philippines Law
Center (UPLC) remains at One Percent (1%) of every
charged but shall in No Case Be Lower than P10.00.
For AP:
For Projects covered by PD 957
• Alteration of Plan (affected areas only) -
P 2,000.00/ha. regardless of density
• Additional Fee on Floor Area of houses and building
sold with lot - P 2.00/sq.m
• Inspection Fee – P 1,000.00/ha. regardless of density
For Projects under BP 220

• Alteration of Plan (Affected areas only)
Processing Fee:
Economic Housing - P 1,000.00/ha.
Inspection Fee:
Economic Housing - P 500.00/ha.
INDUSTRIAL/ COMMERCIAL SUBDIVISION

Alteration of Plan
(Affected areas only) - P5,000.00/ha.
Inspection Fee - P1,000.00/ha.
FARM LOT SUBDIVISION

Alteration of Plan
(Affected areas only) - P 1,000.00/ha.
Inspection Fee - P 5,000.00/ha.
MEMORIAL PARK/CEMETERY
PROJECT/COLUMBARIUM
Alteration of Plan (Affected areas only) - P 5,000.00/ha.
Memorial Projects -P 2.00/ha.
Cemeteries -P 1.00/ha.
Columbarium - P 4.00/sq.m.
Inspection Fee
Memorial Projects - P 1,000.00/ha.
Columbarium - P 12.00/sq.m
of Gross Floor
Area
UPLC Legal Research Fee – Computation of Legal

Research Fee of the University of the Philippines Law
Center (UPLC) remains at One Percent (1%) of every
charged but shall in No Case Be Lower than P10.00
Duration : 4 days and 50 minutes

1 Submit the duly Check and Nilo F. Gaid, CPDO, 30 minutes

accomplished receive submitted Mark Sambaan Planning
application form documents Division
and other (3rd Flr.,
requirements Executive
Bldg., City
2 Wait for advice Conduct review, Alfredo Hall) 3 days
for the release site visit and Nambatac,
of the complete Ferdinand Dy,
clearance/permit evaluation of the Rolan Aclan
application


Endorse to the City CEO City

Engineer’s Office Engineering
(CEO) for their Office
evaluation and Compound,
recommendations Kauswagan,
then submit it back CDO City
to the CPDO
The CPDO do the CPDO CPDO, 1 day

final Planning
recommendations Division (3rd
then signed by the Flr., Executive
CPDC to be Bldg., City
endorsed thereafter Hall)
to City Housing City Council
Board Office, 2nd Flr.,
Legislative
Bldg., City
Hall
City Housing Board CDO City Housing

transmit it to the Board
Sangguniang
Panlungsod (City
Council) after
thorough
discussions

The City Council City Council City Council

keenly deliberate Office, 2nd
for the approval Flr.,
of the application Legislative
which will Bldg., City
undergo these Hall
committees:
§ Subdivision
and Landed
Estate
§ Public Works
§ Laws and
Rules
An ordinance
approving the
Subdivision
application will be
issued and
submitted to the
City Mayor for its
approval and
signature
After City Mayor’s City Mayor’s 2nd Flr.,

approval of the Office Executive
ordinance, it will Bldg. , City
be send back to Hall
the SP for
transmittal to the
CPDO for release
4 Sign log book Segregate Nilo F. Gaid CPDO, 20 minutes

and claim the documents and Planning
approved release the Division
certificate clearance (3rd Flr.,
Executive
Bldg., City
Hall)

ASSISTANCE TO RESEARCHERS IN ACQUIRING DATA

The following information about the city may be accessed at the CPDO for research
purposes:
• Socio-Economic Profile • Economic Development Data
• Land Use Plan • Barangay Development Plans
• Base Maps • Other City Statistics

Contact No. : 857- 3148 / 857- 3390 / 857-2264
Frontline Personnel : Ruth Eng Cynthia P. Caracho

Wilma M. Uy Mari- Jean Edrote
Client/s : Researchers/ students
Requirement/s : Letter- request
Fee/s : Depends on the size/ volume of the documents

requested (e.g. maps: P 25- 50/ page)

1 Present letter- Accept the letter Frontline CPDO, 5 minutes

request stating and endorse the Personnel Planning
the purpose or client to the Division (3rd
intent of the responsible Flr.,
research person Executive
Bldg., City
Verify the Hall)
availability of
data

2 Provide own Provide the 20 minutes

data storage information/ data
device such as being requested
CD or USB disk
3 Leave an ID card Log in the record Borrowed

if documents are book before documents
to be giving the must be
photocopied document returned
before
5 pm
4 Sign the logbook Receive the 5 minutes

and return the returned
borrowed documents; sign
documents; the record
retrieve ID card

FACILITATE ACCREDITATION OF NGOs/ CSOs
NGOs/ CSOs are highly recommended to be accredited for membership in Local

Special Bodies to enable them in planning participation.

Frontline Personnel : Ruth I. Ing
Client/s : NGOs/ CSOs
Requirement/s : Letter of application (address to Vice Mayor, Presiding

Officer, Sangguniang Panlungsod, CDO City);
Duly accomplished application form for accreditation;
Board Resolution (stating your desire to apply for
membership in the Local Special Bodies);
Certificate of Registration with By- Laws and Articles for
Incorporation;
List of Current Officers and Members;
Annual accomplishment report for the immediate
preceding year;
Financial Statement at the minimum, signed by the
Executive Officer of the Organization, also of the
immediate preceding year and indicating there in other
info such as the source(s) of funds;
Track of record at least one (1) year of existence;
Copy of the minutes of the CY- meeting of the
organization;
Duly accomplished Nomination form; and
Endorsement from the Brgy. Captain
Fee/s : None

1 Submit the Receive and Ruth I. Eng, Project 10 minutes

required review required Project Evaluation Evaluation
documents documents for Division Division,
processing CPDO, City
Hall
Complete
documents are
endorsed and
recommended
to the City
Council for
deliberation
2 Will wait for Committee City Council City Council -

notification from Meeting for Session Hall,
the City Council accreditation 2F
for Committee deliberation Legislative
Meeting for Bldg. , City
accreditation Hall
deliberation

CITY PUBLIC
SERVICES OFFICE
The City Public Services Office is tasked to take charge of the following
responsibilities and objectives:
• Street cleaning along city streets and main thoroughfares;

• Maintenance of cleanliness and upkeep of center islands;
• Maintenance of cleanliness, beautification and greening of City’s parks and plazas;
• Maintenance of cleanliness and sanitation around City Hall premises, comfort
rooms, hallways, corridors and quadrangle;
• Maintenance and fixing of minor electrical facilities at City Hall buildings;
• Delivery of support services particularly those related to the situations during and
in the aftermath of man-made or natural calamities and disasters; and
• Manage and control the entire operation of the City Cemetery including cleanliness,
orderliness, security and proper delivery of service to the demands of the
patronage of the cemetery.
• Provision of chairs, tables and physical arrangement of various events of the city
• Burial Assistance
• For common interment or “sapaw”
• For Exhumation or “pagkuha sa buko
CITY PUBLIC SERVICES OFFICE 281
BURIAL ASSISTANCE,
COMMON INTERMENT OR “SAPAW”,
EXHUMATION OR “PAGKUHA SA BUKOG”
The following services offered are applicable to the General Public for those who want to
avail of burial site, common interment “SAPAW”, exhumation and inhumation.
Office Address : Ground Floor

J.V. Seriña Building, City Hall
Cagayan de Oro City
Contact Number : 857-3191
Email Address : cpso@cagayandeoro.gov.ph
Fronline Personnel : Beltran L. Centino

Aristotle L. Cabanlas
Teodulo F. Santos
Romulo B. Felicilda
Wilfredo C. Deriada
Roldan L. Prieto
Josephine Andilao

Administrative Assistant III
OIC-City Public Services Office
Client/s : General Public
Requirements :
Burial Assistance
• Death Certificate (duly registered with
Civil Registry)
Common interment (sapaw):

• Death Certificate (duly registered with
Civil Registry)
• CPSO Certification for confirmation of
nearest kin
Exhumation (pagkuha sa bukog):

• Exhumation Permit from City Health
Office
• Death Certificate (duly registered
with Civil Registry)
Fee/s : Burial Fee (Public) – P10.00

Cemetery Fee - P 10.00

282 CITY PUBLIC SERVICES OFFICE
Duration : Burial Assistance – 50 minutes

Sapaw – 15 minutes
Exhumation/Inhumation -15 minutes
Procedures in providing the services of burial assistance for the burial site, common interment
“SAPAW”, exhumation and inhumation of bones at City Cemetery, Bolonsiri, Camaman-
an, Cagayan de Oro City.

BURIAL ASSISTANCE
1 Submit the Receive and check Personnel in- CPSO Sub- 5 minutes
requirements the documents charge Office -
and present Bolonsiri,
O.R. Camaman-
an, CDOC
2 Confer for Record data, confer 45 minutes

schedule and for schedule of burial
check the and accompany the
burial site client to burial site
FOR COMMON INTERMENT “SAPAW”
O.R. Camaman-
Record data and an, CDOC
2 confer for schedule 10 minutes
Confer for of burial
schedule
CITY PUBLIC SERVICES OFFICE 283

EXHUMATION/ INHUMATION
O.R. Camaman-
an, CDOC
2 Confer for Record data and 10 minutes

schedule of confer for schedule
exhumation/ of exhumation/
inhumation inhumation

ROADS AND TRAFFIC

ADMINISTRATION
Roads and Traffic Administration (RTA) is responsible for traffic
management, enforcement of traffic rules and regulations, control use of public roads
and pathways and the clearing of obstruction of any form to ensure the smooth flow of
traffic.
• Release of Impounded Vehicle

• Issuance of Traffic Clearance
ROADS AND TRAFFIC ADMINISTRATION 285
RELEASE OF IMPOUNDED VEHICLE
Impounded vehicles were usually taken for safekeeping purposes due to the traffic
violations committed by the driver, mostly driving without driver’s license.
Office Address : ABC Building Kauswagan, Cagayan de Oro City

Contact No. : (+63) 9069641092

(088) 858-2541
Email Address : rta@outlook.ph
Office Head : Engr. Nonito A. Oclarit

Assistant Department Head II
Client/s : Vehicle Owners with impounded vehicle
Requirement/s :
§ Certificate of Registration (CR) and Official Receipt
(OR)
§ Driver’s License
§ Any valid I.D. (absence of Driver’s License)
§ Deed of absolute sale (if the claimant is not the
owner’s name in the CR)
§ Company Certification of second ownership
§ Official Receipt (OR) for payment of Traffic Citation
Ticket
Fee/s : Storage fee – P100.00 per day

Towing fee - (if the vehicle is towed to the impounding
area)
Towing Fee
More than
1 km or 1 km but More than Impounding
Type / Load of Vehicle
less less than 5 5 km Fee per day
km
Class A (Cars, jeepneys,

P100.00 P300.00 P500.00 P100.00
and light vehicle)
286 ROADS AND TRAFFIC ADMINISTRATION
Class B (delivery vans, P150.00

trucks not more than P400.00 P700.00 P200.00
4,000 kilos gross weight)
Class C (buses, trucks,

heavy equipment of more
P200.00 P500.00 P1,000.00 P300.00
than 4,000 kilos gross
weight)

1 Submit Verify Betty Saile, RTA 5 minutes

requirements requirements Ruel Mondelo Impounding
Office
Issuance of Jocelyn Impounding
release form Cambangay Office
and payment
slip for storage
and towing fees
2 Pay storage and Receive Arcily Orilla Cashier 10 minutes

towing fee payment and Office
issue OR Impounding
Final verification Engr. Nonito A. Office,
of attached Oclarit / Dennis B. Admin Office
documents for Naive Impounding
signature of Office
release form
Segregation of Betty Saile

release form
and client
signature in the
log book
3 Claim the Check release Liniel Maagad Impounding 5 minutes

impounded form for engine, area
vehicle chassis and
plate number
and release the
impounded
vehicle or unit
ROADS AND TRAFFIC ADMINISTRATION 287
ISSUANCE OF TRAFFIC CLEARANCE
Issuance of traffic clearance is a prerequisite requirement for a driver to become a

legitimate road user.
Office Address : ABC Building Kauswagan, Cagayan de Oro City

Contact No. : (+63) 9069641092

(088) 858-2541
Email Address : rta@outlook.ph
Office Head : Engr. Nonito A. Oclarit

Assistant Department Head II
Client/s : Vehicle Owners with impounded vehicle
Requirement/s :
a) For Motorela Renewal: Motorela Inspection Form
b) For Lost Driver’s License: Affidavit of Loss or Police
blotter
c) For Employment: Valid Driver’s License with one (1)
photocopy
d) Official Receipt of payment for Traffic Violation
e) Proof of Settlement in Court if with pending case
filed or if Warrant of Arrest
Fee/s : Clearance fee – Php 20.00

1 Submit Check and verify Mechiel Duyan Cashier’s 5 minutes

corresponding requirements Section
requirements and advise client
to wait for traffic
exam
288 ROADS AND TRAFFIC ADMINISTRATION

2 Take traffic Administer the Jovelrich D. RTA 15 minutes

exam traffic Vipinosa Education
examination Section
3 Claim the exam Give the exam Mr. Jovelrich D. RTA 2 minutes
result slip result slip to Vipinosa Education
examinee Section
4 If passed, pay Receive Arcilly Orilla Cashier 3 minutes

clearance fee payment and
issue OR
5 Claim the Traffic Prepare and Mechiel duyan Cashier 5 minutes

Clearance Issue Traffic Section
Certificate Clearance
Certificate to the
client
CITY SOCIAL WELFARE AND

DEVELOPMENT OFFICE
The City Social Welfare and Development Office is the “Heart and
Conscience of the City” that principally leads in the social protection and
development of the least, the last privileged, the marginalized and the vulnerable
sectors to become self-reliant breaking the chain of servitude towards sustainable total
development.
Under the Assistance for Individuals in Crisis Situation (AICS)
• Food Assistance
• Medical Assistance
• Burial/Embalming Assistance
• Referral Services to other offices (GO/NGO)
290 CITY SOCIAL WELFARE AND DEVEOPMENT OFFICE
ASSISTANCE FOR INDIVIDUALS IN

CRISIS SITUATION (AICS)
This service is designed to readily respond and provide timely and appropriate
assistance to individuals/families in distress brought about by a sudden event or series
of stressful situations during which the social functioning of these individuals or families
is impaired and their resources are inadequate to cope with the problem.
Office Address : City Social Welfare and Development

G/F Legislative Bldg., City Hall Compound
Cagayan de Oro City
Contact No. : 858-6325 and 857-3143
Email Address : cswd@cagayandeoro.gov.ph

cdocswdo@gmail.com
Frontline Personnel : Meriam Caducoy, RSW
Office Head : Teodoro A. Sabuga-a, Jr.

Acting CSWD Officer
Client/s : Indigent individual/family head in stressful

Situation
CITY SOCIAL WELFARE AND DEVEOPMENT OFFICE 291
FOOD ASSISTANCE
This is an extension of immediate food items (one shot assistance) to:
• indigent families who are in stressful situation like sickness or death of
a family member
• supplemental feeding to malnourished/underweight children
• disaster/calamity victims
• families/communities doing the Food for Work projects
Office Address : City Social Welfare and Development Department

Cagayan de Oro City
Contact No. 858-6325 and 857-3143

cdocswdo@gmail.com
Frontline Personnel : Meriam Caducoy

Sherlita Manayon
Charmaine Madroñal
Genevieve Caballo

Acting CSWD Officer
Client/s : Indigent families who are in stressful situation

due to sickness or death of family member, families
with malnourished/underweight children,
disaster/calamity victims
Requirement/s :
• Barangay Certification or Parish
Priest/Pastor/Imam Certification that the client is
indigent and a resident of his barangay
• Referral Form from District Office
• Original and Photocopy of Death Certificate
Fee/s : None
Duration : 14-17 minutes


1 Submit the Receive the PACU Frontline CSWD - Main 2 to 3

requirements documents and Personnel Office minutes
Referral
2 Prepare for Conduct 4 to 6

interview / interview and minutes
intake accomplish
Intake Record
3 Client signs the Extend food Alvin Escol and 8 minutes

Food assistance and Joel Tuquib
Distribution let client Supply Section
Sheet sign the Food Staff -
and Logbook, Distribution Designate/
and receive Sheet and
goods Logbook PACU Frontline
Personnel
MEDICAL ASSISTANCE
This service is extended quarterly when an indigent client is hospitalized and needs
emergency medicine to save his/her life or needs emergency laboratory test and /or advance
examination procedures to confirm diagnosis. This also includes guarantee letters for patient
discharge and payment directly addressed to the hospital. Walk-in and indigent clients can
also avail medical assistance through our tie-up with the St. Helena’s pharmacy for as long as
he/she has with him/her an original prescription from the attending physician.

Cagayan de Oro City
Contact No. : 858-6325 and 857-3143

cdocswdo@gmail.com

Sherlita Manayon
Charmaine Madroñal
Genevieve Caballo

Acting CSWD Officer
Client/s : Indigent client needing emergency medicine,

emergency laboratory test/examination
Requirement/s :
• Certification from the Barangay Chairman or Parish
Priest/Pastor/Imam that the client is indigent and a
resident of his barangay
• Original and photocopy of prescription or medical
abstract from the attending physician
• ID of client/claimant
• Social Case Study Report (checklist)
Fee/s : None


1 Submit the Review and PACU Frontline CSWD - Main 2 to 3

required receive Personnel Office minutes
documents submitted
documents

interview/intake interview and minutes
accomplish
Intake Record
3 Sign logbook Prepare 1 to 2

Referral Slip minutes
and let client
sign logbook
4 Proceed to St. Refer client to Department Head CSWD - Main 3 to 5

Helena’s St. Helena’s or his authorized Office minutes
Pharmacy and Pharmacy representative
present referral St. Helena’s
slip with Pharmacy in- Pharmacy,
original charge Gaabucayan
prescription St.
BURIAL/ EMBALMING ASSISTANCE

Assistance extended to indigent clients for burial/embalming for a maximum amount of
Php 5,000.00.

Cagayan de Oro City
Contact No. : 858-6325 and 857-3143

cdocswdo@gmail.com

Sherlita Manayon
Charmaine Madroñal
Genevieve Caballo

Acting CSWD Officer
Client/s : Indigent clients
Requirement/s : Accomplished Request Form (from Mayor’s Office)

(may be availed Saturday-Sunday)
Fee/s : None

1 Submit filled-up Check the PACU Frontline CSWD - Main 3 to 5

Request Form Request Form Personnel Office minutes

interview/ intake interview and minutes
accomplish
Intake Record
and sign the
request form


3 Proceed to Give to the PACU Frontline CSWD – 2 minutes

the client the Personnel Main Office
Barangay request form
Assistance and
Center for endorsement
vehicle
assistance
REFERRAL SERVICES
Referral services to other offices (Government Agencies and Non-Government
Organizations):
a. Referral to JR Borja Memorial City Hospital and Northern Mindanao Medical Center
for hospital bill discounting and possible hospitalization
b. Referral to DSWD Field Office 10

Cagayan de Oro City
Contact No. : 858-6325 and 857-3143

cdocswdo@gmail.com

Sherlita Manayon
Charmaine Madroñal
Genevieve Caballo

Acting CSWD Officer
Client/s : Indigent clients needing medical assistance, stranded

clients, discounting of hospital bill, other forms of
referral services
Requirement/s : Approved Request Form from Mayor’s Office
Fee/s : None

1 Submit the Review and PACU Frontline CSWDO Main 2 minutes

required receive Personnel Office
documents submitted
documents


2 Prepare for Conduct PACU Frontline CSWD - 4 to 6

interview/intake interview and Personnel Main Office minutes
accomplish
Intake Record
or Social Case
Study Report
3 Sign logbook Prepare referral Dept. Head or CSWD - 2 to 3

and receive letter to Authorized PACU minutes
referral letter concerned Personnel
agency/office
and let client
sign logbook
OFFICE OF THE SECRETARY

TO THE SANGGUNIAN
The Office of the Secretary to the Sanggunian records/ keeps copies of the
approved local legislations. It furnishes concerned agencies/ individuals of the
approved local legislations.
Certified Photocopy of Approved Ordinances & Resolutions

300 OFFICE OF THE SECRETARY TO THE SANGGUNIAN
CERTIFIED PHOTOCOPY OF APPROVED

ORDINANCES AND RESOLUTIONS
The service offered is purely administrative service thus the outcome is dependent
on the client.
Office Address : 3/F New Legislative Bldg.,

City Hall Complex
Cagayan de Oro City
Contact No. : (088) 857-4029
Email Address : citycouncil@cagayandeoro.gov.ph
Frontline Personnel : Shirley D. Marbella
Office Head : Arturo S. De San Miguel

City Secretary (Department Head)
(088) 857-4026
Requirement/s : Copy of letter-request received by the Office

If none, bring Identification Card
Schedule : Monday–Friday 8:00 am - 5:00 pm

(No Noon Break)
Fee/s : P20/ page

1 Proceed to the Receive the Antoniette 3/F New 2 minutes

Office of the City request from Apolinario/ Legislative
Council and requesting Jezzamine Jabagat Bldg., City
present party/ies Hall
requirement Complex,
Cagayan de
Oro.

OFFICE OF THE SECRETARY TO THE SANGGUNIAN 301

2 Pay the The Records Shiela Jean R dela 3/F New 5-10
corresponding Section will Peña/ Gracelyn Legislative minutes
fee at the City look for the Tagotongan Bldg., City
Finance requested Hall
Department document/s Complex,
from the files Cagayan de
and require the Oro.
requesting Finance
party to pay for Office
the
Certification
fee at the City
Finance
Department
3 Present the Release the Shirley Marbella/ 2 minutes

receipt to the requested Mercy Sumilla
Records Officer documents
duly certified
by the Head of
the Admin
Division

CITY TOURISM AND

CULTURAL AFFAIRS OFFICE
The City Tourism & Cultural Affairs Office (CTCA) is an organic office under the
direct supervision of the Chief Executive. Its main functions are the following:
• To extend assistance to local and foreign tourist through organized tours, socials and
cultural affairs.
• To provide information materials (brochures, leaflets, maps, & other paraphernalia) to
visiting local and foreign tourists for their information guide.
• Facilitates city tour itineraries and reservations & other necessary arrangement to
ensure institutional integrity.
• Coordinates with line agencies, civic organizations & local citizens in undertaking
tourism/cultural programs and activities of the city.
• Oversees, implements and manages tourism programs and tourism
facilities/historical sites in the city.
• Implements the tourism standards and regulations to the tourism-oriented
establishments and conducts periodic inspection & evaluation thereof in accordance
with existing enforceable laws/ordinances.
• Formulates & integrative plans/programs of cultural tourism importance adopting
strategic approaches and sustainable technologies.
• Establish linkages with the tourism industry advocates, as well as private-public
partnership or project arrangements.
• Standard and Regulatory Services

• Tourism/ Cultural Promotions Assistance and Marketing Services
CITY TOURISM AND CULTURAL AFFAIRS OFFICE 303
STANDARDS AND REGULATORY SERVICES

It is where all tourism–oriented/related establishments operating in the city have to be
registered in the office during the renewal or filing of new business permit.
Office Address : G/F Administrative Building

City Hall Compound
Contact No. : (088) 8573164
Email Address : citytourism@cagayandeoro.gov.ph

tourism_cthall@yahoo.com
Frontline Personnel : Mrs. Josephine G. Salvan

Senior Tourism Operations Officer
Office Head : Mr. Elmer N. Wabe

Assistant Dept. Head II, Tourism Officer
Client/s : Applicants processing their business permits
Requirement/s : For Hotels/Inn/Apartelle/Motels:

• Business permit application from the
Finance Department
• Duly accomplished application for registration
• O.R. for corresponding fee (for renewal)
For Travel and Tour Agencies:

• Business permit application from the
Finance Department
• Duly accomplished application for registration
O.R. for corresponding fee (for renewal) and
• Surety Bond coverage of P200,000.00 with O.R.
Fee/s : Registration and License Fee:

De Luxe - P 11,000.00
First Class Hotel - P 9,000.00
Standard Hotel - P 6,000.00
Economy - P 4,000.00
Tourist Inn/Motels/Apartele/Resort - P 1,000.00
Travel Agencies - P 3,000.00
Duration : 3 hours, and 4 to 7 minutes

304 CITY TOURISM AND CULTURAL AFFAIRS OFFICE

FOR NEW APPLICANTS/ RENEWAL
1 Fill-up and Receive/Check Frontline City Tourism 2 to 5

submit the application form Personnel & Cultural minutes
duly Affairs Office
accomplished
application for Conduct site Special Inspection 3 hours
registration inspection Team
and license to (for RENEWAL:
operate Optional)
hotel/tourist
inn/apartel or
other tourism
oriented/related
establishment
2 Receive the Sign, Approve Mr. Elmer N. 2 minutes

approved and Release Wabe
application the application
for registration

CITY TOURISM AND CULTURAL AFFAIRS OFFICE 305
TOURISM AND CULTURAL PROMOTIONS

This is to oversee, implement & coordinate tourism programs & other projects in the city
and to disseminate promotional materials, maps & other paraphernalia to be used as
information guide for foreign & local tourists; assist visiting guests both local & foreign
Office Address : G/F Administrative Building

City Hall Compound
Contact No. : (088) 857-3164
Email Address : citytourism@cagayandeoro.gov.ph

tourism_cthall@yahoo.com
Frontline Personnel : Mr. Elmer N. Wabe

Office Head : Mr. Elmer N. Wabe

Client/s : All tourists both foreign and local coming in the City
Requirements : Letter-request addressed to the City Mayor

306 CITY TOURISM AND CULTURAL AFFAIRS OFFICE

FOR TOUR GUIDE ASSISTANCE
FOR WALK-IN
CLIENTS
1 Coordinate with Check and Frontline City Tourism 25 to 30

Tourism confirm specific Personnel & Cultural minutes
Promotions form of Affairs Office
Desk for assistance
specifics of
Itineraries,
dates and time Assign a tour
guide
FOR
REQUESTED
TOURS
1 Present the Receive Frontline City Tourism 25 to 30

approved approved letter- Personnel & Cultural minutes
letter-request request Affairs Office
Arrange
specifics of
Itineraries,
dates and time.
Assign tour
guide

CITY VETERINARY OFFICE

The City Veterinary Office (CVO):
• ensures that the public is afforded with quality, efficient, and highest standard
veterinary services;
• protects the public from contracting Zoonotic diseases from animals
especially rabies;
• implements effectively the impounding of stray animals; and
• protects the meat consuming public through effective and efficient meat
inspection services.
• Rabies Vaccination
a. Mass Vaccination
b. Daily Vaccination for Walk-In Clients
• Impounding of Stray Animals
• Redemption of Impounded Animals
• Emergency Treatment
• Veterinary Health Certificates
308 CITY VETERINARY OFFICE
RABIES VACCINATION
(Mass Vaccination)
A service that provides mass anti–rabies vaccination in all barangays. Republic Act
9482 or the “Anti – Rabies Act of 2007” - Section 7. It is the responsibility of the local
government unit to ensure that all dogs are properly immunized/registered; and issue a
corresponding dog tag for every immunized and registered dog
Office Address : 2/F Boy Scouts of the Phils. Bldg.

Hayes St.
Contact No. : (088) – 857 – 2185
Email Address : cityvet@cagayandeoro.gov.ph

cityveterinarycdo@gmail.com
Frontline Personnel : Dr. Lucien Anthony P. Acac

Officer of the Day (Veterinarian)
Office Head : Dr. Perla T. Asis
Client/s : Pet Owners of Cagayan de Oro City
Requirement/s : Letter -Request
Fee/s : Dog Registration - P20.00

(Ordinance No. 9852 – 2005 Section 20)
Duration : 4 hours and 5-10 minutes (excluding confirmation

waiting time)

1 Submit letter - Receive letter- Frontline City 5 to 10

request for request Personnel/ Officer Veterinary minutes
mass of the Day Office
vaccination to (Veterinarian)
the City
Veterinary Check for 2/F Boy
Office availability of Scouts Bldg.,
requested date Hayes St.

CITY VETERINARY OFFICE 309

2 Wait for Approve and City Veterinarian City 1 day

confirmation of schedule mass Veterinary
activity (phone, anti-rabies Office
SMS) vaccination
Frontline
Contact client Personnel 2/F Boy
for confirmation Scouts Bldg.,
of request Hayes St.
3 Prepare site Conduct mass Veterinarian and On - site 4 hours

and coordinate anti-rabies Veterinary
activity vaccination Technicians

RABIES VACCINATION
(Daily Vaccination for Walk-In Clients)
A service provided to the residents of Cagayan de Oro to intensify efforts towards

animal disease prevention and promote responsible pet ownership. Republic Act 9482 or the
“Anti – Rabies Act of 2007” - Section II: Policy of the state to protect and promote the right to
health of the people. Control/prevention of the spread and eventually eradication of animal
rabies shall be provided and the need for the responsive pet ownership be established.

Hayes St.
Contact No. : (088) – 857 – 2185


Client/s : Pet Owners of Cagayan de Oro City
Fee/s : Dog Registration P20.00

(Ordinance No. 9852 – 2005 Section 20)

1 Proceed to the Check and Officer of the Day City 15 minutes

vaccination site evaluate the (Veterinarian) Veterinary
/Treatment health status of Office
Area with your dog/animal
dog/animal 2/F Boy
Scouts Bldg.,
Hayes St.


2 Pay the Process Deputized City 3 to 5

required fee to payment collection officer Veterinary minutes
the Collection Office
Officer
Issue an official 2/F Boy
receipt Scouts Bldg.,
Hayes St.
3 Prepare Vaccinate Officer of the day 2 to 3

dog/animal for dog/animal (Veterinarian ) minutes
vaccination
4 Claim Record and file Officer of the day 2 to 5

Vaccination (Veterinarian ) minutes
Certificate
Issue
Vaccination
Certificate
Give
instructions for
care of
dog/animal and
next vaccination
schedule

IMPOUNDING OF STRAY ANIMALS

A service provided to collect stray animals in all barangays (Republic Act 9482 “Anti-
Rabies Act of 2007”). Implementation of Ordinance No. 9852 – 2005 Section 4 – Impounding
of stray animals.

Hayes St.
Contact No. : (088) – 857 – 2185

Frontline Personnel : Dr. Tedderick C. Aves
Department Head : Dr. Perla T. Asis
Client/s : concerned citizens
Requirement/s : Letter-Request from concerned barangays or

subdivisions
Fee/s : None

1 Request for Ask for location Frontline City 5 to 10

impounding of and other personnel Veterinary minutes
stray animals specifications / City Pound Office
through letter, Check Officer 2/F Boy
email or availability of the Scouts Bldg.,
telephone city pound team Hayes St.
and inform them of
the site/location
5 to 10
2 Receive call/ Advise client of minutes
notice for proximate time of
confirmation response to
of request request
Proceed to the
area

REDEMPTION OF IMPOUNDED ANIMALS

A service provided to the pet owners to redeem impounded dogs/animals.
Implementation of Ordinance No. 9852 – 2005 Section 12 – Impounding Fee.

Hayes St.
Contact No. : (088) – 857 – 2185

Frontline Personnel : Dr. Tedderick C. Aves
Client/s : Owners of impounded animal
Requirement/s : Valid ID
Fee/s : P200.00

1 Present valid Check ID Frontline City 3 to 5

ID personnel / Veterinary minutes
Ask for animal City Pound Officer Office
description and
home address
Verify if the
animal is
present at the
kennel
2 Pay the Process Deputized 3 to 5

required fee payment Collection officer minutes
(Php 200.00) to
the Collection Issue an Official
Officer Receipt
Record data


3 Present Official Release the City Pound 5 to 10

Receipt and dog/animal Personnel minutes
claim the
dog/animal Give
vaccination if
necessary
Record control
number

EMERGENCY TREATMENT
A service to provide emergency and first-aid treatment to distressed animals.

Hayes St.
Contact No. : (088) – 857 – 2185


Client/s : Owners of animals
Fee/s : None

1 Bring the Assess the Officer of the Day City 5 to10

animal to the animal (History Veterinarian Veterinary minutes
Treatment area Taking and Office
Physical
Examination) 2/F Boy
Scouts Bldg.,
Hayes St.
2 Wait for Emergency *depending

release of treatment on the
treated animal (giving of situation
and bring to medicine) and
regular Recommendati
Veterinary ons
Hospital for
follow-up
treatment

VETERINARY HEALTH CERTIFICATE

A service provided to ensure that the animals are safe and fit to be slaughtered.

Hayes St.
Contact No. : (088) – 857 – 2185

Frontline Personnel : Dr. Helen Ann P. Tacandong
Department Head : Dr. Perla T. Asis
Client/s : Livestock Suppliers/Meat Vendors
Requirement/s : Certificate of Ownership and Transfer,

Coggins Test Result
Schedule : Monday to Sunday, Available 24/7
Fee/s :
A. Cattle, Carabao, Horse, Ostrich
No. of Heads Amount (P)
1-5 20
6-10 40
11-20 60
21-30 80
31-50 100
B. Pig, Goat, Sheep
1-10 20
11-20 40
21-30 50
31-40 60
41-50 70


1 Present the Check the Frontline City 5 to 10

credentials of credentials personnel, Slaughterhouse, minutes/per
the animal and perform Veterinarians, Cugman animal
physical Meat Control Cagayan de Oro
examination Officers, Meat City
of the animals Inspectors
2 Pay the Issue Deputized 4 minutes

required fee Payment Collection Officer
Order Slip
Process
Payment
3 Claim the Release the Frontline 1 minute

Veterinary Veterinary Personnel
Health Health
Certificate Certificate


FEEDBACK FORM
Please let us know how we have served you. You may use this form for compliments,
complaints, or suggestions. Simply check the corresponding box.
Ipahibalo kami kung giunsa kamo namo pagserbisyo. Mahimo nimong gamiton kining porma
alang sa imong mga pagdayeg, reklamo, o sugyot. Butangi lamang og tsek ang tukmang
kahon.
฀ Compliment (Pagdayeg) ฀ Complaint (Reklamo) ฀ Suggestion (Sugyot)
Person(s)/Unit/Office Concerned or Involved:

(Mga)Tawo /yunit /opisina nga nalambigit)
_________________________________________________________________________
Facts or Details Surrounding the Incident:

(Panghitabo o detalye sa nahitabo)
(Please use additional sheet/s if necessary)

(Mahimong mogamit og dugang papel kung gikinahanglan)
Recommendation(s)/Suggestion(s)/Desired Action from our Office

(Rekomendasyon/ Sugyot/ Tukmang aksyon nga gipa-abot gikan sa among Opisina)
(Please use additional sheet/s if necessary)

(Mahimong mogamit og dugang papel kung gikinahanglan
Name [Optional]:
(Pangalan)
Address:
(Puy-anan)
Contact Number/s (if any):
Email Address (if any):
Signature (Pirma):
Date (Petsa):

FEEDBACK MECHANISMS
DAGHAN KAAYONG SALAMAT! It is our pleasure to serve you the best way we can.
Believing that quality public service is a collective responsibility, please let us know
how we can improve our delivery of services by doing any of the following:
Accomplish our Feedback Form and drop it in our suggestion/complaint box

Send your feedback through e-mail(dpgersana@cagayandeoro.gov.ph )
Text your feedback to Mobile Phone numbers:
Globe – 09773883706 or Smart – 09989816209
Talk to our OFFICER OF THE DAY.
If you are not satisfied with our service, your written/ verbal complaints shall
immediately be attended to by the Officer of the Day at the Public Assistance and
Feedback/Complaints Desk.
FEEDBACK MECHANISMS
E-MAIL US Clients are encouraged to e-mail us at dpgersana@cagayandeoro.gov.ph

regarding any observed irregularities or slow rendition of frontline services.
SUGGESTION BOX
Clients are encouraged to check/accomplish standard forms and drop into
boxes provided regarding any observed irregularities or slow rendition of
frontline services. The City Government of Cagayan de Oro will check the box
on daily basis and response will be communicated within five (5) days.
PUBLIC ASSISTANCE AND FEEDBACK/COMPLAINTS DESK

Clients are encouraged to go to desk of concerned office regarding any
observed irregularities or slow rendition of frontline services.
TEXT/SMS Clients are encouraged to text the City Government of Cagayan de Oro
through: Globe – 09773883706 or Smart – 09989816209

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MESSAGE

The Local Government of Cagayan de Oro, as public servants and as mandated by

Tabangi ko, tabangan mo!

ADAMS D. TORRES, CESO IV

As demands on standards of service delivery changes, government agencies and LGUs

Lambo Dakbayan sa Cagayan de Oro!

ARNEL M. AGABE, CESO IV

JANE J. DOCALLOS, MNSA, CESE

This is an instruction to all government agencies. According to Section 5 of Republic Act

Come visit us in Cagayan de Oro City where doing business is a pleasure.

Figure 1: Age-Sex Pyramid of Household Population 2015

Synergized revenue generation have gained the City’s total income to

Figure 3: Cagayan de Oro City’s Income Growth, 2013-2015

Department 2013 2014 2015

Figure 4: Gross and Net Enrolment in Elementary & Secondary, SY 2013-2014

118.59 Gross Enrollment Ratio

Figure 5: Progress Report, 2014-2015

Promotion Rate 94.42

Completion Rate 91.70

Dropout Rate 2.90

Repetition Rate 0.82 Elem ent ar y

Cohort Survival Rate 91.70

Achievement Rate 45.58

0.00 20.00 40.00 60.00 80.00 100.00

Figure 6 : Area of Crops (In Hectares), 2015

Cagayan de Oro City has a total road length of 592.44710 kilometers.

Source: City Planning and Development Office

City Administrator’s Office ……………………………………………………………………. 1

City Agriculture Office …………………………………………………………………………. 10

City Assessment Department ………………………………………………………………… 19

City Budget Office ……………………………………………………………………………... 37

Office of the City Building Official ……………………………………………………………. 40

City Civil Registry Office ………………………………………………………………………. 68

Community Improvement Division …………………………………………………………. 93

City Disaster Risk Reduction and Management Department …………………………….. 102

City Economic Enterprise Department (CEED) ……………………………………………. 113

City Engineer’s Office …………………………………………………………………………. 119

East-Westbound Terminals and Public Market (EWPTM) ………………………………… 133

City Finance Office …………………………………………………………………………….. 140

City General Services Office …………………………………………………………………. 156

City Health and Insurance Office …………………………………………………………….. 159

City Health Office ……………………………………………………………………………… 164

§ Outpatient Consultation in the Health Center ……………………………………… 169

City Housing and Urban Development Department ……………………………………….. 208

City Human Resource Management Office ………………………………………………… 212

City Information Office ………………………………………………………………………… 217

Job Placement Bureau (PESO) ……………………………………………………………… 219

J.R. Borja General Hospital …………………………………………………………………... 228

City Legal Office ……………………………………………………………………………….. 246

City Local Environment and Natural Resources Office ……………………………………. 251

§ Address Waste Disposal/ Collection Concern ……………………………………... 261

City Public Library ……………………………………………………………………………... 263

City Planning and Development Office ……………………………………………………… 265

City Public Services Office ……………………………………………………………………. 280

Roads and Traffic Administration…………………………………………………………….. 284

City Social Welfare and Development Office ……………………………………………….. 289

Office of the Secretary to the Sanggunian ………………………………………………….. 299

City Tourism & Cultural Affairs Office ……………………………………………………….. 302

City Veterinary Office ………………………………………………………………………….. 307

SANGGUNIANG PANLALAWIGAN’S RESOLUTION ADOPTING THE CITIZEN'S

FEEDBACK FORM …………………………………………………………………………..... 319

CITY ADMINISTRATOR’S OFFICE

• Conducts continuing organizational development and institutes effective